Customer Reviews for Alliance Raceway Storage Center
(U-Haul Neighborhood Dealer)

135 reviews

17176 FM 156   Justin, TX 76247

(940) 648-2129

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(940) 648-2129

17176 FM 156
Justin, TX 76247

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I requested a furniture dolly and there was none the truck was empty in the back. Then what happened was when i returned the truck the location was closed on WEDNESDAY?! SO I HAD TO USE THE APP TO RETURN IT AND IT WOULD NOT LOAD. I SAT OUTSIDE FOR 50 MIN TRYING TO GET THE APP TO WORK SO I JUST LEFT IT THERE WITH A FULL TANK OF GASS WITHOUT THE PROPER DROP OFF ROUTINE. THEN TRY TO PULL THE INCORECT AMOUT OF MONEY FROM MY CREDIT CARD TWICE SO I LOCKED IT. THE AGREED AMOUT WAS 63$. IF YOU WANT IT U CAN EMAIL ME.

Conner Moody 
Rating:
3.0

Customer did not leave a comment.

Candace Olsen 
Rating:
5.0

Customer did not leave a comment.

Austin Wirl 
Rating:
3.0

I waited for almost an hour after calling 3 times the number on the door saying that they were out on property. No one answer so I had to go back to the other uhaul place that made the reservation and they called a different number and got someone, so I had to drive back and the lady didn’t even apologize. In addition to that she started my rental time from the time I first got to her location even though it was now over an hour later.

erica destefano 
Rating:
5.0

Customer did not leave a comment.

Barbara Welch 
Rating:
5.0

The lady at the office was very nice and helpful!

Ruben Hernandez 
Rating:
5.0

Customer did not leave a comment.

Callie Rivera 
Rating:
5.0

Super easy pick up and drop off through the app!

Tahnee Beal 
Rating:
5.0

Excellent service

Nicole Young 
Rating:
5.0

Customer did not leave a comment.

Luis Martinez 
Rating:
3.0

I reserved it for 230pm.. however when I got there I was told it was reserved for 3pm.. so I had to wait in the parking lot for 30 minutes. Plus the uhaul was so small it didnt even have a ramp, I returned it without ever being able to use it because it didnt have a ramp. Total waste of a day.

Cara Counts 
Rating:
5.0

Customer did not leave a comment.

WAYNE SMITH 
Rating:
5.0

Absolutely NOTHING! The man I dealt with was super friendly & explained everything so well that a child could understand it. I’m not sure of his name but he is VERY good at his job!! Like, the kind of “good” that deserves a pay raise…. :-)

Travis MIZE 
Rating:
3.0

I PREFER TO RECCOMMEND THE ROANOKE OR JUSTIN LOCATIONS. THE Texas Raceway location was not my original pick up site. Customer Service changed it saying my assigned truck broke down. When I arrived they did not have my TV BOX I ordered and prepaid and When i got home They did not have my dolly I preordered and paid for in the truck either. So had to go to ORIGINAL ROANOKE location to pick up. But when I arrived although very apologetic he did not have a dolly to give me. So he called to locate one and sent me to the Justin location. Customer Service gave me 20 additional miles to cover the running around. Raceway location also told me thst if I did not use all of my miles i would get a refund. Not True! Discovered once I arrived to my final location IN TN. ROANOKE AND JUSTIN LOCATIONS ARE BETTER EQUIPTED AND more customer friendly. Website is not user friendly at times. And is VERY DIFFICULT to call locations with prompts you have to go thru.

Jennifer Pinto 
Rating:
5.0

Customer did not leave a comment.

Joseph Dyer 
Rating:
1.0

The storage facility itself is a great place. But the truck rental is something left undesirable. I had to go through the regional manager for my reservation. And it starts from there. He was the rudest person ever and does not belong in customer service. He's vulgar and very unprofessional, swearing under his breath, giving me a much higher quote than what I was given when I reserved the truck and when questioned, he informed me that my choices were to pay it or don't rent it. Once I was in the truck, it was extremely loud upon starting. Unusual. The truck was given to me on half a tank so when I went to put gas in it for my 300 mile journey, another customer made a comment about how loud the truck was and we looked under the truck and found that the pipe wasn't connected to the muffler! The headlights were poorly lit and the truck was just dirty and nasty. I have used uhaul many many times but I think this is the last time.

Elizabeth Key 
Rating:
5.0

The lady that was in the office when I picked up the truck was great! She was super friendly, hilarious, and helpful. Definitely made me forget how stressful my moving situation was, at least for a few minutes. I had to call and leave a voice message the Monday after I returned the truck because I thought I might have left my wallet in it. I received a call back in a timely manner, which was much appreciated (I later found my wallet in my friend's car). I highly recommend renting from this location, especially if you prefer that local mom & pop shop type feeling instead of the corporate feeling you usually get from U-haul stores.

Robert Rudeau 
Rating:
5.0

Customer did not leave a comment.

Lisa Phillips 
Rating:
5.0

Make sure they know about the $20 fee if the customer doesn't send photos of the truck's condition.

Robert Shaw 
Rating:
5.0

Customer did not leave a comment.

ROBERT SONNIER 
Rating:
4.0

Customer did not leave a comment.

ELIZA GUION 
Rating:
5.0

Customer did not leave a comment.

Jeff Engelbretson 
Rating:
5.0

Wonderful!!

DALE KIRKMAN 
Rating:
5.0

Interior was clean but, smelled like BO, maybe outfitting locations with Fabreze or other fragrance

RICHARD HENDRICKSON 
Rating:
5.0

Customer did not leave a comment.

Jullie Brown 
Rating:
5.0

This was peak customer service. There’s no topping this.

DANIEL SKINNER 
Rating:
5.0

Customer did not leave a comment.

Suzan Podkulski 
Rating:
5.0

Customer did not leave a comment.

Venus Steele 
Rating:
5.0

Jimmy was a pleasure to do business with. She runs a tight ship and has excellent customer service.

Nadelle Dhanes 
Rating:
5.0

Customer did not leave a comment.

Patsy Collins 
Rating:
5.0

N/A

Bryan Smith 
Rating:
5.0

A small location, I had confused it with a larger one near by on same road when I booked online but it was a great experience, very nice lady in charge that morning. Got my truck and was on my way. Everything including the after hour return and billing was exactly as I expected.

Russell Mullan 
Rating:
5.0

Customer did not leave a comment.

Sylvia Heller 
Rating:
5.0

Customer did not leave a comment.

JOSE BOSQUE 
Rating:
2.0

We ordered an appliance dolly and we were charged for an appliance dolly but we got the small utility dolly and weren't told about the change until we got home and opened the back of the truck. The lady who helped us even had to call because the computer wasn't letting her add an appliance dolly and it was obvious that the person on the other line told her that we weren't getting that. She could have told us and we would have left the dolly--we already had one.

Sami Smith 
Rating:
5.0

The entire experience was perfect to be honest. Nothing I would try to improve.

richard forsythe 
Rating:
1.0

Horrible experience. When I arrived to pick up the Uhaul the associate was doing a walk of the vehicle. We then went inside to start the paper work and I stated 3 different times that I needed a one way and gave address and zip code. She printed out paperwork and had me sign I copy then sent us on our way. I recived a call for call center? Asking me if I was going to return the Uhaul from the original place (almost 2hrs away) I said that I wasn't explained it was one way so they tried to charge me a 250$ wrong destination charge. I ended up dropping the the Uhaul off at at the storage I had originally told them I would and thankfully (Lone Star Storage) were very nice people and worked with me to resolve the issue caused by Alliance Raceway Storage. I rate (Lone Star Storage) 10 Stars!!!

Austin wright 
Rating:
5.0

Customer did not leave a comment.

AMY DANIEL 
Rating:
5.0

Customer did not leave a comment.

Clifford Cade 
Rating:
5.0

Thankyou for allowing me to be able to rent your truck. It was very helpful, i appreciate you!

Sandra Thorton 
Rating:
5.0

Customer did not leave a comment.

Barbara Harris 
Rating:
4.0

Customer did not leave a comment.

Paul Sommerville 
Rating:
5.0

Customer did not leave a comment.

STUART MONROE 
Rating:
5.0

Customer did not leave a comment.

Wayland Pittman 
Rating:
5.0

Very Professional and courteous service. Thanks

Darius Hill 
Rating:
5.0

Customer did not leave a comment.

JOSEPH LOFTON 
Rating:
3.0

Personnel took more than an hour off midday. Place closed so had to drop the key through door.

EILENE RAMSEY 
Rating:
3.0

Customer did not leave a comment.

Leon Holliway 
Rating:
5.0

Jimmie was excellent taking care of me. Thank you for a great job.

Jay Moussa 
Rating:
5.0

I was very happy with the great people at the uhaul facility that I rented the truck from. They were very helpful and fast, even though I only used it for a small distance it was well worth the time and money. Thanks again Mike Lobsinger

Mike Lobsinger 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MALONE 
Rating:
4.0

Customer did not leave a comment.

ROBERT KENNEALLY 
Rating:
5.0

Customer did not leave a comment.

John Herrick 
Rating:
5.0

nothing, everything went smoothly!!!!

Fred Eichenberger 
Rating:
5.0

Customer did not leave a comment.

Milagros Faria 
Rating:
5.0

Customer did not leave a comment.

madonna hewston 
Rating:
4.0

Customer did not leave a comment.

michael pratt 
Rating:
3.0

Love the drop off a box program that you have going. My equipment was in good shape and easy to work with.

TOM CLARK 
Rating:
5.0

Customer did not leave a comment.

MALISA Alexander 
Rating:
3.0

Not everything I reserved online was available. Attendant did do what he could to make it right. I appreciated that.

Aaron Hopkins 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE RAUSCH 
Rating:
2.0

Customer did not leave a comment.

Christopher Childs 
Rating:
5.0

Customer did not leave a comment.

PATRICK HILL 
Rating:
1.0

He was very rude and not professional.

chelsea hubbard 
Rating:
5.0

Upon entering the office, we noticed how clean and inviting the facility was. The office decor was Nascar themed, which was really neat and highly appropriate given the location (across the street from Texas Motor Speedway). We were greeted by a delightful employee named Jimmie. Jimmie was just as nice as could be, and made us feel very comfortable while waiting for her to inspect the truck we were dropping off. She was so personable and friendly. Jimmie made our moving experience a breeze, and we will definitely recommend Alliance Raceway Storage to all of our friends and family.

WILLIAM ORTOLANI 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PEGG 
Rating:
5.0

Customer did not leave a comment.

harold rogers 
Rating:
5.0

Make sure Ms. Stewart is on the payroll. She is great!

RON ANDRES 
Rating:
5.0

Customer did not leave a comment.

BILL FOGGO 
Rating:
5.0

Costumer service was awesome, my only complaint was with the equipment, 6x12 trailer had no alone stand, once filled you had to keep it connected to your vehicle.

CHRIS FILLMOORE 
Rating:
5.0

Customer did not leave a comment.

Brad Rodgers 
Rating:
3.0

Customer did not leave a comment.

DAVID ANDREWS 
Rating:
5.0

Customer did not leave a comment.

Rafael Guerrero 
Rating:
4.0

Customer did not leave a comment.

Ron Johnson 
Rating:
4.0

Customer did not leave a comment.

JENNIFER KLEIN 
Rating:
5.0

Excellent Service

Stephen Arvay 
Rating:
3.0

This place was nice

TESS HARDEN 
Rating:
5.0

Customer did not leave a comment.

LAURA THOMPSON 
Rating:
3.0

The uhaul computer system was down so it took an hour to get a contract and leave.

craig tullar 
Rating:
4.0

Make sure the truck does not have oil on the floor which caused a trip hazard and got on my furniture .

Marcus Lee 
Rating:
5.0

Customer did not leave a comment.

VICKIE REINDL 
Rating:
5.0

Miss Stewart was a sweet heart!

JENNIFER MORAVA 
Rating:
5.0

Customer did not leave a comment.

Richard McClendon 
Rating:
4.0

Customer did not leave a comment.

Armando Munnoz 
Rating:
4.0

Customer did not leave a comment.

KELVIN RICHARDSON 
Rating:
5.0

Great service! Only problem is they have few trailers/trucks since they are not at large Uhaul center. The location is right across from the Texas Motor Speedway and very convenient for us.

Bethany Goerdel 
Rating:
5.0

Thank you for such a great experience! Great job!

Brandi McClure 
Rating:
5.0

Customer did not leave a comment.

PATRICK BRUCE 
Rating:
1.0

I'll never use this location again. Uhaul sent me to this location to pickup the truck. Terribly inconvenient. too far away and detours. Attendant was completely inexperienced.

RICHARD E. MACOMB 
Rating:
3.0

Customer did not leave a comment.

Patrick Hill 
Rating:
5.0

Customer did not leave a comment.

Josh Dardar 
Rating:
5.0

Jimmie Stewart was wonderful & very helpful.

DEAN WALLINGFORD 
Rating:
5.0

Customer did not leave a comment.

Cory Frey 
Rating:
5.0

Customer did not leave a comment.

GARY BALDWIN 
Rating:
5.0

Excellent customer service! We reserved very last minute, but everything was prepared for us on time! Jimmie Stewart was wonderful and helped make a hectic moving weekend a little less stressful!

Jennifer Washam 
Rating:
5.0

Customer did not leave a comment.

Sherri Norwood 
Rating:
5.0

Hot coffee and donuts?

TODD MARSE 
Rating:
5.0

Customer did not leave a comment.

Osuyi Uyinmwen 
Rating:
3.0

Customer did not leave a comment.

MONIQUE HOPKINS 
Rating:
1.0

No-one was at this location when the truck was dropped off. I had to go back twice in order to try and find someone, but again no-one was there. I called the number posted and was told to drop the key in the box. I was very uncomfortable with this, as my name was on the contract.

JEIGH REED 
No reviews have been submitted for this location.

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