Customer Reviews for Allens Gulf
(Distribuidor de U-Haul del vecindario)

1,381 comentarios

82 Weaverville Rd   Asheville, NC 28804

(828) 645-5752

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(828) 645-5752

82 Weaverville Rd
Asheville, NC 28804

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie S. 
Clasificación:
5.0

Keep doing what y'all doing, this location is fast, easy, simple, just a great atmosphere!

BRANDON W. 
Clasificación:
5.0

Tom was a joy to work with. Very friendly service.

Christopher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben S. 
Clasificación:
5.0

The Allen Gang was the epitome of professionalism during our whole process of moving from WV to NC. They were accommodating as well as understanding with our initial hiccup back in WV. Give them all a bonus, and keep them all. Their "Customer Service" was a 5- Star+!

MICHAEL ANGEL A. 
Clasificación:
5.0

The staff here are such nice, caring people.

MARTIN M. 
Clasificación:
3.0

Very nice staff, super helpful and knowledgeable. I would clean up the office however, made it feel very sketchy.

DANIELLE L. 
Clasificación:
5.0

Efficient and helpful. A great experience

MARY KATHRYNNORF M. 
Clasificación:
4.0

Very helpful.

JEFFREY M. 
Clasificación:
3.0

Just a gas station. But again, the app is awesome. No need for customer service or a nice location

Nicholas B. 
Clasificación:
5.0

The best uhaul experience I've ever had.

Aaron C. 
Clasificación:
4.0

Very nice people working there.

Ralph K. 
Clasificación:
5.0

Great Service easy location to get to and to Pick up or if you where dropping , Great staff

Gregory A B. 
Clasificación:
5.0

Honestly, the best uhaul experience I have ever had. The guys and girls in the shop who checked me out and back in were warm and friendly and seemed happy to be there and help me. Went above and beyond to make sure I was taken care of. I will only go back to this uhaul if I need another in Asheville. Very much recommend. Thank you!!

Charlotte D. 
Clasificación:
3.0

The photos of the van for the check-in procedure on the app were outdated and most of them I needed to retake and submit due to a number of dents, scratches and damage on the van body. This delayed the start of the trip and did not inspire confidence in the maintenance of the van. Fortunately the van drove fine and the entire experience was positive.

Daniel P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frankie A. 
Clasificación:
5.0

Super accommodating and friendly

Sonya K. 
Clasificación:
5.0

The personnel at this location were EXCELLENT. Very friendly and helpful. The equipment was in great shape and ready to go. I would definitely recommend this location to others.

BRUCEWAYNE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

these people are so incredibly nice, i left something in the office, they held it and were great at getting it back to me. 20 stars !

Christopher C. 
Clasificación:
3.0

If you cannot reserve a truck at a specific location and time, then WHY offer it as an option online?? This was a MAJOR hassle in our out of state move, will not be using u-haul ever again.

KENNETH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

They fixed mistakes from Courtney from the 800 number and I was able to rent the truck and equipment for much cheaper than quoted. For much a pleasure to deal with!

Constance M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRACE T. 
Clasificación:
5.0

Excellent experience.. we have used them several times! Highly recommend.

Phil E. 
Clasificación:
1.0

Allen's Gulf was fine. I had my reservation altered with no notice. I rented the truck for my business' delivery. The swanannoa location was right next to me. Cost me 60 dollars in labor cost. Delayed deliveries. Got notice of the change 2 hours past my reservation start time. Not professional.

FRANK P. 
Clasificación:
4.0

Super easy drop off.

Joe P. 
Clasificación:
5.0

Staff very engaging, friendly, Excellent customer service

Mark F. 
Clasificación:
5.0

Great customer service.

Winslow C. 
Clasificación:
5.0

Fast and friendly.

John H. 
Clasificación:
5.0

Ninguno

Clifford S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melinda M. 
Clasificación:
5.0

Confident and pleasant service provider. Added a positive aspect to my moving experience.

CHARLES L. 
Clasificación:
5.0

Great place. Nice people. Will rent from them again.

RYAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

H JAMES J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela T. 
Clasificación:
5.0

I use Allen's whenever I need to rent a truck. It is convenient to where I live. The employees are courteous and really busy. That's great for a business! The only suggestion I could make is to hire more help to handle the phone; it (the phone) is distracting to employees trying to complete the rental paperwork. Otherwise, great job, ladies and gentlemen!

MELISSA U. 
Clasificación:
5.0

Pick up and drop off where super easy. Thanks!!

Allison A. 
Clasificación:
3.0

It's an old gas station, not much you can do

VERNON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN M. 
Clasificación:
4.0

Very helpful accomodating people running this place!

Deborah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

No wait and super friendly

Paul P. 
Clasificación:
5.0

The Weaverville location was wonderful. Service was great! The Asheville location was not a great experience. The truck wasn't available for me as scheduled. It took awhile for them to find an alternate truck (which was at the Weaverville location). Asheville did not help me find transportation to Weaverville. I had to google where it was and check out bus and taxi options. I ended up finding a cab to get there before closing.

Liane K. 
Clasificación:
5.0

Was very pleased the Van was ready to be picked up when I arrived, It was full of gas and ready to go. Seems this place has things in order, I would use this place again when needed.

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice S. 
Clasificación:
5.0

I had reserved a truck at a location 30 minutes closer to my home 2 weeks in advance. Uhaul decided to send me to this location further away. It seems that they could have delivered a truck to the appointed location.

CRAIG H. 
Clasificación:
5.0

Allen's Gulf was great to work with. However, I did not reserve truck from this location. Original reservation was in Weaverville, NC. U-Haul called me the night before to advise my original location had no truck, and I would have to collect the truck from Allen's Gulf. Since there was a change my mileage increased, however UHaul did not allow for extra miles. I had to pay for the extra miles at the drop off destination.

NORMAN G. 
Clasificación:
4.0

I was told that the the van I rented had been used very recently by a commercial delivery company. It had dings and dents on all sides. The door locks automatically locked each time a few minutes after departing the vehicle. (I was advised about this condition before driving off the lot.)The oil change light was illuminated. The interior was clean. The vehicle should not have been in service. That said, the U-Haul personnel at the location were extremely friendly and likable. Their attitudes overcame any disappointment I experienced with the condition of the rental van. I would rent from this location again.

Allen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
5.0

We have never had the need to rent a big moving truck, we have a large van and several trucks, but recently had to move a large amount of furniture and needed a large moving truck. We chose u haul and a one way. We have never had such a pleasant experience with both places of contact, pick up and drop off......the truck was such a delight to drive, 26ft, that my husband would have loved to have driven it daily. We got it back it back two days late but was not charged for the fees bc the gas was more than when we picked it up and we had swept it out.

GEORGE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle J. 
Clasificación:
5.0

The place was busy because it was first thing in the morning, but staff were friendly and helpful

Jessica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

Great people there.

george P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian A. 
Clasificación:
5.0

Allen and Lorie are the kindest and most helpful people you could ask for.

Frederick S. 
Clasificación:
4.0

the call center staff have no customer service skills. they are rude and not very helpful at all

Greg M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy M. 
Clasificación:
2.0

Rented a dirty truck that broke down with a full load near Spartanburg near 2 am. Had to transfer all items to another truck after towing and now U-Haul is having trouble reimbursing us for cost of transfer. This sucks

Franklin E. 
Clasificación:
3.0

Nothing about the website worked. Luckily we picked up and dropped off during business hours because I could not find the "pick up truck" link where the email said it should be on the website. Also, the approve/dispute condition feature would not save the photos I had to submit to dispute the condition, so I ended up skipping that part The van was not clean. It smelled very bad and was visibly dirty. The tires were bald. Fortunately we did not have any mechanical trouble but the van did have alerts for "oil change needed" every time it was turned on. The face to face customer service was good but I did not feel safe driving the van after realizing the tires were bald.

Graham S. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles D. 
Clasificación:
1.0

He doesn't need to be in business with Uhaul, Rude , non professional, very disrespectful.

Junior B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike G. 
Clasificación:
5.0

Thank you everything was perfect

RICHARD C. 
Clasificación:
5.0

Helped me with a ride to and from my parked vehicle. Friendly and willing to help with your needs.

Alyce K. 
Clasificación:
1.0

the truck make terrible noise I will be never rent again from U-Haul

Jhon C. 
Clasificación:
4.0

It would be nice if they had available parking for local rentals. Other than that, Allen and the team were excellent and the equipment got the job done. Allen and the team are a blessing.

David S. 
Clasificación:
5.0

Nothing your service was first class!

JEFFREY S. 
Clasificación:
5.0

Great staff-helpful and friendly. Assisted me with mirror placement

Pamela T. 
Clasificación:
5.0

They were wonderful! Very friendly and helpful! Five stars! I'd give six to f I could! Allen's Gulf and Uhaul are exceptional!

DAVID B. 
Clasificación:
3.0

There is no parking which is a huge downside to this location as you have to find somewhere to park your can and walk back or get dropped off. the people are very nice and friendly and helpful, and that is their saving grace. The location is messy, unprofessional, and unclean, and there is no place to feel "comfortable". I would not partake of the free coffee...but they are trying.

MARY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleigh K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne H. 
Clasificación:
5.0

Folks there were all helpful and courteous, from the initial phone call to the turn in . I will definitely use this location again and refer others.

Bob M. 
Clasificación:
1.0

I was very dissatisfied with Uhaul this trip. They changed the location pickup @ the last moment thereby causing me to drive over 20 miles out.of my way & costing my 2.5 hours late start. Also I requested a full tank for my trip which was only half full making another stop before departing. Also there was no place to park my vehicle during my trip. This was very inconvenient. I will not use Uhaul ever again.

Mark Timothy M. 
Clasificación:
4.0

Very small lot with limited availability and parking, but the staff discussed options and had exactly what I needed. The staff there was so friendly-they couldn't have been nicer or any more professional. I was a walk-in customer without prior reservation, but they were still able to help me. The location was incredibly convenient and the check-out/-in process was quick and efficient.

Marcy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra J. 
Clasificación:
5.0

Allen made it possible for me to get a box truck for 2 hours despite not having a reservation. He explained everything in professional manner. Great guy.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

Nice place. Nice people. Will rent again from them.

Vickie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan T. 
Clasificación:
5.0

Nothing, the folks who worked at this location were incredibly friendly and super helpful! I'd recommend anyone moving from the Asheville area rent from this location.

Mason D. 
Clasificación:
5.0

The truck had a flat tire and by the time I road side assistance got it changed my laborers had to go to work..So I rented a truck and couldn't use it when I had help. I didn't get moved

Susan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

Herschel is really great to work with! Great customer service!

JOAN D. 
No se han enviado comentarios para esta ubicación.

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