Excenlent
ISMAEL R
Customer Reviews for All Stor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Actuall, my only complaint is that the signage was confusing and didn’t identify as a UHaul outlet.
Jay NPicking up my equipment was smooth and easy, thank you so much to the staff at this location!
Emily SI'm not gonna lie. I forgot her name but the lady that was there I don't think it was Stephanie. I think it was the actual manager. She helped me out greatly very friendly. I love the fact that she did not have any type of attitude I would definitely recommend a friend to go there. She was the best experience that I have ever had with U-Haul customer service.
Robert HKeep Sabrina as the Manager forever and give her a raise!!! Exceptional Exceptional customer service. My name is Stephanie and I am in the process of moving and needed a bigger unit. Sabrina made the entire process super smooth. She helped me decide how much bigger of a storage I needed and showed me the exact one I was describing! She was amazing with the rental of the Uhaul since it was a last minute decision. It was a great experience. I would also like to recognize Wendy. She helped me with picking the best box package for me along with ensuring me that she was available whenever I needed help. Sabrina and Wendy are GREAT! All star self storage did a great job withe hiring the right personnel. Thank you and will recommend!!
STEPHANIE RThe location was extremely difficult to find as it's set back off the road. Staff - very friendly and efficient!!
Elena HIt is a more industrial business site than a suburban extra storage site, but large units and reasonable prices for larger units compared to most other places. Workers are very kind and respectful.
JOSEPH S | Overall Experience¡Gracias!
Kamal KVery professional .
ISA SThe brakes were terrible and the truck shakes at 50 mph. It was a horrible experience with u haul. You should be hearing more from me.
Daniel dOmg!! From my initial phone call until last day using the facility, everyone was absolutely amazing. The manager is the very best. Always respectful, courteous and willing to assist me. The staff working under her were all friendly, considerate and helpful too. I definitely recommend All-Stor to anyone looking for great quality care and fine treatment. Thank you ladies!!
ALFRAY P | Overall ExperienceI kept getting charged late fees for 6 months when its obvious that if Im not responding after the 3rd late month to throw my stuff out.
RUBEN R | Overall ExperienceCharging over one dollar per mile is outrageous. I would never have rented if I knew that.
Paul FNo improvements are necessary.
Felix HStaff was lovely
NYEMA G | Overall ExperienceSABRINA, WAS EXCELLENT AT YOUR LOCATION
Ceasar SIt was perfect for what I needed.
CAROLINE HThe location was a little difficult to find.
terry MCustomer serviles
Edward HWorst Customer Support I have ever encountered myself with. Will never take a uhaul again.
Kevin MIt was fairly quick & painless. The lady that helped us was very friendly
gina vKeep doing the good work you do already!!
Ryan DNothing needed
HASSANA AI can't think of anything else because you truly go above and beyond for your customers. I love your service!
Ruth WLocation is a little off the beaten path, and although the service agent was polite she could've been more helpful. For instance when I initially pulled the rental into the slave closest to the office she came out and asked that I park it in software 16, which without hesitation I did. When I returned to the office and then asked can you back out on instead of head in parking? Why not say that in the beginning?
van bI have used this location in the past and the service was great again!
EDEL Syou should tell that there is no drop box at this location.. no 24 hr drop off
Christian GThe manager, Linda, was very courteous to us and took the time to thoroughly answer all of our questions and concerns. For any future truck or van rentals, we definitely will be returning to this location. We highly recommend this dealer.
ALLSTATE BNot right that u charge double for mileage on weekends.
lia mI think i needed more options. I paid way to much money for using the truck for a little while.
Issayana MSo I reserved a 20" truck Saturday nov 15th to be picked up Sunday nov 16th. The only reason why I rented from U-Haul it was because it was going to be given to me for three days. My online receipt said Sunday 15th until Wed 18th, when I go to the store to pick up the truck at the store it was saying that I was had to return it Tuesday 17th even though my receipt said Wed 18th. The person helping me reassure me that he was going to change that mistake in the system but never did. So when I returned the truck on Wed 18th like my online receipt said, they charged me $70+ for being a day late. And since I was moving I lost that paper that said return by wed 18th. I really wish they could do something to help me with this problem
Fabricio BGreat customer service.
NADIA AI think I was over charged I don't understand how I paid $148 .
Yvonne SMake sure to get the proper training of UHaul online program and make sure to understand the rules and regulations of different types of truck rental to make sure that you are giving your customers the correct information.
TAMARA RMaybe change rates a little better over all it was as good
DOMINIQUE CBigger U Haul signs in front. Besides that great service.
Rolando CAwesome customer service, she was pleasant and knowledgeable.
MARIA RLinda was very pleasant and answered any concerns we may have had...Move went very smoothly...
JIOVANI RUnreasonable clerk. Linda is rude. She demand one more gallon of gas, when according to paper we put much more than it was supposed to have. She send us back to gas station. She was upset when asked questions and made faces before explain charges. Do not go to this U-Haul, the one on Main Ave in Passaic has excellent service.
Ruby CEmployee was helpful and pleasent. It was a nice experience.
Edward TPlease add a drop-box for keys. Although the hours are limited, we were hoping to drop off the truck and have a drop off box for the keys as a means of efficiency.
ANDREW KThis location is not a 24-hour drop off as stated on uhaul's website. We tried dropping our vehicle after hours. The lot was locked up. Do not go here to drop your vehicle off after hours. When we finally dropped off our uhaul the next day, the woman at the All-Stor office made no attempt to apologize for the miscommunication on the website. This was a very unpleasant experience.
CHRIS AWoman working was extremely friendly! Makes everything so much better. All smiles and jokes with her and i felt right at home!
SOO LStaff was very helpful with my moving experience....Thank you....
JANE BExcellent service.
ANDREW SLady was awful was screaming at us and said she was doing ys a favor by even taking truck back as it was after hours (at a 24 hr drop off location) and she kicked us off saying we better go before she closes the gate. We put $12 of gas and drove the truck maybe 30 miles and her reading was we didnt put any gas in it and she was going to charge us for gas when my husband said we had infact added gas and needle was exactly where he had picked it she said no and went on her rant! Totally unprofessional and unacceptable!
Rayan PThe location is hard to find and does not have night drop off hours. Interior of location was clean but exterior is not very inviting.
JOSEPH LExcellent and professional help with service, will continue to rent and recommend friends and family.100 percent satisfy.
EDEL SLinda was excellent. Knowledgeable and very friendly.
DAVID DThey were great- very helpful.
MICHAEL BUpdate the address!
VINCENT SSo nice and friendly. Thanks.
Rebecca WVehicles need to be maintained more often. Steering was off, which made the truck more difficult to drive, However, customer service was great!
SONDRA Gstorage facility is good for the price.
Privacy R | First Impressionsvery good service great price... no hidden charges.
Privacy R | First Impressions