Customer Reviews for All Smog Express
(U-Haul Neighborhood Dealer)

Rating:

5.0

ALWAYS I feel zero stress when I rent a truck at this location. Su is awesome, knowledgeable and offers great advice and tips on the best service that meet our needs, thanks very much!!

Rating:

3.0

Still waiting on my deposit return from 02/09/24

Rating:

3.0

The staff were most helpful, answering all my questions and providing efficient service. Thank you.

Rating:

2.0

I, a 70 yr old man, was required to hook up my car to the car carrier myself for “liability purposes.” When I deal with a professional company I expect professional service. This was very bush league.

Rating:

5.0

Agent was very helpful and answered all our questions !

Rating:

5.0

Particular longer than I expected to rent the van because the computer wasn't picking up the pricing that was downloaded on the website. It took about an hour before the computer to put in the discounted rate that that I was to receive. That cost me to be behind schedule about 2 hours. That was the one and only issue that I had was the discounted rate would not apply to the contract and it took too long. Which love does working to load the van throughout the middle of the night. Update the computer systems to include the discounted rates that the customers are supposed to receive.

Rating:

4.0

Nice truck easy to rent and return thank you once again U-Haul!

Rating:

5.0

N/A

Rating:

4.0

The ratchet mechanism on the car hauler trailers needs to be upgraded, I thought I was going to have to cut the strap in order to remove it.

Rating:

5.0

You Done good....again!

Rating:

3.0

We returned our truck within 15 minutes of its eventual release to us due to the computer issue. We were charged an extra days rental for a late return.

Rating:

5.0

Van was in need of a wash. Dead bugs

Rating:

3.0

Offer clearer instructions

Rating:

5.0

Customer service was good and precise. I always walk by the u-haul office. Today I had to get sandbags. U-haul been handy. I'll be coming back

Rating:

3.0

Very helpful .

Rating:

1.0

The first truck that we had been given the keys for had the windshield wipers stolen from it, and then the second replacement truck was given to us in downright dangerous condition. We went to put fuel in the vehicle, and recognized that both the fuel line and the fuel tank had been compromised. The fuel line was held together with tape, and the tank was covered with putty where it was drilled into. I not only wasted my money on a rental vehicle I was not able to use, but also my gas, as well as my time. There was clearly no inspection of the vehicles prior to their rental and it is unethical as a business to be allowing people to drive off with trucks in this condition.

Rating:

5.0

Good customer service and a clean truck ready to go. Very convenient location.

Rating:

4.0

The location was fine. The only thing poor was the vehicles cleanliness. It had a cigar in the drink holder and the drink holder was sticky like the previous person spilled a sugary drink. It doesn’t really have anything to do with the location, but I can see how some vehicles cleanliness may be affected of not actually checked by a human. The cigar made the drive to my home with my belongings very difficult. I have used U-Haul many many times and have never experienced this. I do like the automated feature you guys now offer, but am unsure if I will ever use it in the future.

Rating:

2.0

Check fuel. Make sure truck is clean for each person.

Rating:

1.0

The check in process took way too much time, most of those verifications should have been done in advance. The website often stalled and the agent was non responsive. This was my first experience renting a vehicle and there was little to no information for me which was very stressful. Thankfully I had a friend who guided me, I would have never known to refuel. The key box at the origin site was not at the origin site it was two properties over which was extremely unclear. The key drop offsite did not match the image on the website at all, nor did the website nor physical site provide any indication of where the return box was which is pretty tacky considering it was a uhaul site. Parking was atrocious and challenging to maneuver at both sites.

Rating:

4.0

Cleaner/newer truck would be great

Rating:

5.0

I didn't know about the rental instruction video. So I ended up returning the truck by just dropping off the key in the drop box without doing all the stuff I was supposed to do upon returning such as taking pictures as evidence. Having a big and clear writing on the box to "watch and follow the returning instruction" would help better.

Rating:

4.0

Everything was great at the UHaul location. Our truck rental had the engine light come on but the location had a mechanic on site to fix the concern and we were on our way. The staff is friendly and polite through the whole time of pickup.

Rating:

4.0

After booking a truck, I was then called and told that the truck was not available. That is so unprofessional. The web experience was delayed in informing me that I would have to use the 24/7 checkout process. It informed me a day late, where originally I was supposed to do an in-person checkout. This change interfered with my moving plans. Speaking with customer service to obtain help on going through with this online checkout process was lackluster. The agent literally laughed at my concern. Uhaul's poor customer service over the phone combined with changing my checkout process and available truck a day after I booked it will now be a reason not to use Uhaul in the future. I'm done with your company.

Rating:

1.0

I went to the satiate location and had trouble with check out process and when I asked for some help, they said NO! I was at the previous location I could have got the truck there. VERY UNSATIFIED!!!!!!!!!!

Rating:

1.0

My bill came to 33.85 and you charged me 43.63 overdrawing my account. I have the receipt .and I picked it up with half tank gas. He said that it was full, my sister was with me. Really this how you do business give me my ten dollars back. 2092914914

Rating:

5.0

Dropped off after hours

Rating:

5.0

I a pleased

Rating:

5.0

The availability of a vehicle was low. I would prefer to get a whole day's worth on the vehicle but the availability constrained me to 4 hours only.

Rating:

3.0

The place a dirty and ran down. It is a smog shop so I guess it’s what to be expected.

Rating:

5.0

Great customer service

Rating:

3.0

Location made drop off convenient and easy.

Rating:

3.0

The staff were very friendly, but the staff seemed a little disorganized with my pickup. It is not a dedicated U-Haul facility, but everything worked out well.

Rating:

3.0

Having a hard time using your app to pick up the vehicle. So many steps and the app is so slow in responding. I think that all the information before the pickup should be done ahead online, and the code should be emailed so it’s easier for pickup.

Rating:

5.0

Great job!!!

Rating:

5.0

This location helped me on 2 smog check.s. The gentlemen working here are very kind, helpful and knowledgeable. This location is small and only carry a limited # of Uhaul products, but I think they should be bigger! Great loc & people!

Rating:

1.0

Drop box for keys is needed

Rating:

1.0

UHAUL TOTALLY DROPPED THE BALL AND COST ME $300 BECAUSE UHAUL IS SO UNORGANIZED. THIS WAS BY FAR THE WORST EXPERIENCE THAT I HAVE EVER HAD WITH A RENTAL COMPANY!!!

Rating:

2.0

The next time somebody sets up a pickup as a walk-in informed the customer when the U-Haul employee decides to change it took me over 30 minutes to get my vehicle I rented

Rating:

3.0

the fuel gauge does not work properly it showed a half a tank of gas I drove 20 miles it went up to 3/4 of a tank of gas I drove another 20 mi it went below a half a tank I've already informed the location I rented it from and I sent an email to U-Haul informing informing them of the mechanical problem

Rating:

4.0

No equipment is on site so it doesn't seem like the site is a U-Haul location

Rating:

5.0

The only delay was waiting for the printer to print the 4 pages of contracts and instructions.

Rating:

5.0

NA

Rating:

5.0

No improvements needed. Great customer service all around. The equipment was in great condition. I drove straight through from Merced,CA to Arlington Tx with not a single problem. U-haul is the way to go for cross country moves.

Rating:

5.0

Just cause it says they are open at 8am does not mean they will be ready to help you at 8am. They still needed time to process the opening duties for their business and i had to wait til nearly 30 minutes to process my pick up. Not a problem if you have any other appointments, so plan ahead. The tank had 1/4 gas and I filled it up and it cost me $80 to do so

Rating:

5.0

Very convenient location to return a cargo trailer rented in Jamestown. So glad I didn't have to tow both ways.