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Duston N
Customer Reviews for All Rentals And Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It wasn’t a very inviting place, no one was there, and we were kind of worried about that. We did call the number on the door and the gentleman did arrive fairly quickly. The location is very rundown.
Rose CVery helpful, a remote pickup location, was early by 2 hrs. Called contact number and facility manager came in early to assist.
Michael MAllen ( I think that was his name ) was extremely friendly and helpful. He didn’t seem to mind at all when I had to call him early Saturday morning fir assistance. Will definitely recommend this UHaul to friends and family
Jacqueline DGreat equipment
Greg CThe only reason I said no is because I had to drive about 15 minutes away to get there. Also, by the time we made it back, I spent about close to $300 just on gas and driving 169 miles total. I wish it didn’t cost so much to use U-Haul on a trip that was just an hour away. Other than that, the truck was in great shape and very clean.
Bobbie CRamp could be longer for 26ft box truck
David MI would install a Wifi hotspot at this location. There is little to no cell service for customers who utilize Verizon cell towers. Installing a hotspot would allow customers to speed through the pickup and drop off process quicker.
Robert TI am use to interacting with a human. Your process takes too long and your decentralized loc are the pits. Now that I know your process I will look for other services
Shane cWhen I got the uhaul the check engine light was on the brakes barely worked squealing every time you press them wiper blades where bad and the roof leaked and got my belongings wet
Billy RI received an invoice by email stating that I have a balance due from a Uhaul that I rented on Saturday 3/18/23 and returned it on Sunday 3/19/23. I returned the truck clean as when I picked it up. The invoice I received is stating that I’m being charged for 3 extra days, it has me returning the truck on 3/22/23. Also there is a cleaning fee on the invoice, when I returned the Uhaul it was clean. I also declined taking out the insurance and on the invoice it has where I’m being charged $70.00.. I have my signed contract where I stated I Did Not want the insurance. I really need someone to call me back ASAP so this can be straightened out and not took off my debit card. I have Bills that are on auto pay and taken out of my bank account. I Do Not want to have any bank fees because of an error made by the Uhaul store that I rented the truck from. Please contact me at 256-466-5357
Kimber LLove the truck
THOMAS RHave onsite wifi
Steven WThis is not a walk up location. There is a sign in the door to call the person running the location. Nobody is on site. Nobody checked the truck from the last rental. There was food left in the truck’s rear compartment. The cab was dirty and had beverage spills in it. There was a sticky mess in the cup holders. Mechanical issues truck pulled to the right. The driver door leaked and air would enter the cab from the door frame. Not the window. There was standing water in the cab in the handle. Someone needs to run a check on these vehicles. This location does not.
Steven Weverything was fine.. except the gas tank was not completely full.
Alicia BNo one is available or answers the phone.
Makayla WNo connection in area at all. Had to leave to get connection and come back. Couldn't even do pre trip photos or gas or mileage.
Miles WGatorade bottle and napkin was left from previous user. Other than that, A/C worked GREAT! No issues with performance and much better than my previous rentals
Drew WI reserved at one location got a confirmation number and then called to make sure they had the trailer I needed and was told it would be waiting for me. The morning I went to pick it up the trailer it was not there they had to call the main office to find the trailer I needed at a different location which was about 10 miles away.
Merle SVery easy process! In and out for both pick-up and drop-off were very quick and easy!
RANDY LAllen was nice. Made sure everything was ready and loaded. Checkin was easy.
Lewis HI wouldn't recommend Uhaul to anyone.
mary wNothing
Billy HCell phone service was very poor at this location, which made using the self service on the app extremely difficult. It took 45 minutes to upload 4 pictures when returning the truck. Might help to have a hotspot at this location for customers.
Shawn MThis location was excellent and had friendly service.
CHAD HYour website for u haul is terrible. Spent 30 minutes trying to get the truck picked up on the website. And when we called and got the call back she hung up on us.
James SHave someone there at all times
CHARLES HThe people that ran it were very helpful and the U-Haul people were also very helpful
Elnora PVery good experience. Would rent from that location again. Gentlemen very nice.
PENNY RBe more flexible regarding pick up and return times.
TERRY MEverything went smoothly with the truck rental. Easy pick up and drop off.
MICHAEL SFriendly and efficient service.
Dian HGreat service and very helpful.
James HVery well managed store. Friendly and accessible owner. Plenty of moving supplies on hand. Could make arrangements for 24/7 pickup and return. Excellent location!
laurel pI did not rent a truck. Someone else's rental was out on my account!!!
Janice BGreat people to work with!
JAMES KThe location could use a little more lighting so it's easier to park items when returning at night.
Thomas LLuckily caught person onsite...easy check in and drop off...
KENNETH WNo one was there when I arrived.
Larry WALLEN was so nice and helpful...Will always recommend and rent from him!!!
KATHY DVery good location for me and drop off arrangements were easy
Charles JBrakes needed work but was ok other than that was great
Joe HNot much, as a matter of fact this location was one of the best services I have ever gotten from U-Haul.
DAVID BThere is a huge flaw in this system. Even though I registered someone else as my driver, none of the texts/emails/instructions went to that person and only came to me, addressed to me. But it was not my information you were looking for at that point. It was pretty confusing and frustrating for both of us to figure out who you were talking to when giving instructions.
Luke S