I received an invoice by email stating that I have a balance due from a Uhaul that I rented on Saturday 3/18/23 and returned it on Sunday 3/19/23. I returned the truck clean as when I picked it up. The invoice I received is stating that I'm being charged for 3 extra days, it has me returning the truck on 3/22/23. Also there is a cleaning fee on the invoice, when I returned the Uhaul it was clean. I also declined taking out the insurance and on the invoice it has where I'm being charged $70.00.. I have my signed contract where I stated I Did Not want the insurance. I really need someone to call me back ASAP so this can be straightened out and not took off my debit card. I have Bills that are on auto pay and taken out of my bank account. I Do Not want to have any bank fees because of an error made by the Uhaul store that I rented the truck from. Please contact me at 256-466-5357Kimber L.
Customer Reviews for All Rentals And Sales
(U-Haul Neighborhood Dealer)
Cullman, AL 35057
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 4 p. m.
- Sábado9 a. m. - 12 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Love the truckTHOMAS R.
Have onsite wifiSteven W.
This is not a walk up location. There is a sign in the door to call the person running the location. Nobody is on site. Nobody checked the truck from the last rental. There was food left in the truck's rear compartment. The cab was dirty and had beverage spills in it. There was a sticky mess in the cup holders. Mechanical issues truck pulled to the right. The driver door leaked and air would enter the cab from the door frame. Not the window. There was standing water in the cab in the handle. Someone needs to run a check on these vehicles. This location does not.Steven W.
El cliente no dejó un comentario.Susan K.
everything was fine.. except the gas tank was not completely full.Alicia B.
No one is available or answers the phone.Makayla W.
El cliente no dejó un comentario.DENISE H.
No connection in area at all. Had to leave to get connection and come back. Couldn't even do pre trip photos or gas or mileage.Miles W.
El cliente no dejó un comentario.Keith H.
Gatorade bottle and napkin was left from previous user. Other than that, A/C worked GREAT! No issues with performance and much better than my previous rentalsDrew W.
El cliente no dejó un comentario.Keith H.
I reserved at one location got a confirmation number and then called to make sure they had the trailer I needed and was told it would be waiting for me. The morning I went to pick it up the trailer it was not there they had to call the main office to find the trailer I needed at a different location which was about 10 miles away.Merle S.
Very easy process! In and out for both pick-up and drop-off were very quick and easy!RANDY L.
El cliente no dejó un comentario.MELISSA W.
Allen was nice. Made sure everything was ready and loaded. Checkin was easy.Lewis H.
El cliente no dejó un comentario.Lisa A.
I wouldn't recommend Uhaul to anyone.mary W.
Cell phone service was very poor at this location, which made using the self service on the app extremely difficult. It took 45 minutes to upload 4 pictures when returning the truck. Might help to have a hotspot at this location for customers.Shawn M.
El cliente no dejó un comentario.GREG H.
This location was excellent and had friendly service.CHAD H.
El cliente no dejó un comentario.Spencer A.
Your website for u haul is terrible. Spent 30 minutes trying to get the truck picked up on the website. And when we called and got the call back she hung up on us.James S.
El cliente no dejó un comentario.Debra W.
El cliente no dejó un comentario.David C.
Have someone there at all timesCHARLES H.
The people that ran it were very helpful and the U-Haul people were also very helpfulElnora P.
El cliente no dejó un comentario.Wesley W.
Very good experience. Would rent from that location again. Gentlemen very nice.PENNY R.
Be more flexible regarding pick up and return times.TERRY M.
Everything went smoothly with the truck rental. Easy pick up and drop off.MICHAEL S.
Friendly and efficient service.Dian H.
El cliente no dejó un comentario.KERRY B.
Great service and very helpful.James H.
El cliente no dejó un comentario.Jim H.
Very well managed store. Friendly and accessible owner. Plenty of moving supplies on hand. Could make arrangements for 24/7 pickup and return. Excellent location!laurel P.
El cliente no dejó un comentario.Clayton D.
El cliente no dejó un comentario.MARK C.
I did not rent a truck. Someone else's rental was out on my account!!!Janice B.
El cliente no dejó un comentario.Gary C.
Great people to work with!JAMES K.
The location could use a little more lighting so it's easier to park items when returning at night.Thomas L.
El cliente no dejó un comentario.Brian K.
El cliente no dejó un comentario.GEORGE H.
Luckily caught person onsite...easy check in and drop off...KENNETH W.
No one was there when I arrived.Larry W.
ALLEN was so nice and helpful...Will always recommend and rent from him!!!KATHY D.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.GEORGE S.
Very good location for me and drop off arrangements were easyCharles J.
Brakes needed work but was ok other than that was greatJoe H.
Not much, as a matter of fact this location was one of the best services I have ever gotten from U-Haul.DAVID B.
El cliente no dejó un comentario.Randy A.
El cliente no dejó un comentario.JIMMY G.
There is a huge flaw in this system. Even though I registered someone else as my driver, none of the texts/emails/instructions went to that person and only came to me, addressed to me. But it was not my information you were looking for at that point. It was pretty confusing and frustrating for both of us to figure out who you were talking to when giving instructions.Luke S.
El cliente no dejó un comentario.Jeramie M.
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