No need anything
Silvia O.
Customer Reviews for ALH Truck Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Trailer leaked and had a hole in the floor. Also, running lights did not work. One rear light was cracked and License plate light was broken.
Kevin T.The best place in lancaster to get a uhaul
ROBERT H.The representative demonstrated good customer/representative etiquette. He's very accommodative, friendly with sense humor. He explored every Avenues to meet my needs. He's highly recommendable.
Michael I.Fix the transmission on the truck
tyquwisha W.Great service and the owner was a nice guy!
Andrew W.Thank you for everything I appreciated your serves
Dora T.Open earlier.
Michael S.I do not see where you need to change anything . Everything was great , leanardo was a great person to work with. I do business there all the time
terry G.Truck was cleaned and ready to go, but once night set, noted the headlights were aimed very low and sideways, had to drive with high beams just to see a little of the road ahead of me. Visibility probably limited to 50%. Older style truck had a very short ramp making loading and unloading heavy items a bit more challenging. Most everything else worked well. Scheduled rental a few weeks in advance to make sure a truck was available at our local community, but had to drive over an hour each way to pick up the truck which was larger than requested and consumed more fuel with no additional compensation on a time schedule that was very limited as we had family coming in from out of town to assist with the loading process. Then we saw that insurance had been added to the contract which we had not requested as we had confirmed with our personal insurance company that they do indeed cover moving trucks under our existing plans. This was not noted until reviewing the final contract.
Wayne C.dude at the spot was super nice and funny. answered all our questions. deserves a raise!
Mmaria C.I really appreciate how understanding the manager was with my situation
Raymond R.Like the fact that I can drop off rental after hours
Eduardo G.When I pick up the truck the Gas gate show half tank so when I done I refilled back to half tank and they say that the gate was 9/16so they charge me extra $35 that it not Right
Lan T.Ensure when you do select to do everything online, it does not have to be done again in person. Do give me a reservation for when I can't get a vehicle and then tell me my reservation is ready and then change the times on me. This is a joke.
John A.top notch first time ever having to use the roadside assistance and i was impressed from start to finish they had the tire changed and i was on my way in under 30 minutes
steven M.Lanardo is outstanding! He's a gentleman and very good at what he does.
J G.Poor guys trucks keep getting stolen from him. Help him put low jack on his vehicles please.
Jennifer P.He was so nice and respectful.
Nicholas P.Personality, what can I say? If I need any rental equipment I will definitely be back here! Thank you guys for your help, will see you next time!
os S.Dont call the sheriff's for keeping rental extra days not everyone is a criminal you should try extending instead
BRENDA V.Great customer service I was helped right away and answered all of my questions.
WAYNE W.This location was great it was supposed to be picked up at a different location, but no one was there, so they changed me to this location, the other location screwed me up I didn't make my appointment so now I have to rent one next week as well
Alan R.I reserved a car hauler and Uhaul never delivered it to the location. I was on a tight schedule and couldn't get another one in time. Wasted my entire morning.
JASON W.Service was exceptional and professional. Easy to check truck out and in.
Linda H.Nada
DEON J.The size truck we needed and reserved was not available and changed to a smaller one a few days previous to pickup. Was a bit upset there were 5 (five) of the size trucks on site at the time of pick-up. I understand rental equipment is constantly in flux, yet I should not have been able to reserve something that was not available to begin with.
Kevin B.Update environment, looks rundown
Robert M.Charged us double for dolly and equipment. Didn't request furniture dolly, got charged for it. Returned in time frame and got charged 2 rental days instead of one. Can't get a hold of anyone at office.
Brian F.I didn't get the appliance dolly when I picked up the truck after hours. I had to go back later when they opened to get it. In addition, I was charged for a service dolly $7 in addition to the appliance dolly $10. I did not rent a service dolly and I should not have been charged for it!
Alvin A.I dont want to check out my own uhaul! I expect to got to a professional uhaul place with people to assist you with the truck! Im not employed at uhaul so why do I have to inventory and checknlist likenthis is my truck! And they made me add more miles than I actually drove when i returned it! Bad business never again!
Wynton L.Best ride
Hector S.Friendly gentleman that assisted us. Happy with service.
SORAYA G.Easy pick up and return. Pricing was exactly as advertised. No hidden charges. Good service.
RONALD W.Excellent Customer service.. thank you
KARLA B.Quick friendly service. Perfect !
Joe D.no fault of this pick up place..but our truck HAD a GAS leak under the truck. It was hidden by the BIG steel plate that covers the hose. I had to help the roadside guy fix the leak. Once we got the metal plate off we found the hose had a CUT in it and was fixed with DUCT tape. So someone had to have done this cheap ass repair then put the metal plate back on. This was hidden for ANY future customer and could have been a BIG safety problem. I have contacted the local so called area boss and all he did was blame me for this repair. I will be elevating this above his head as this was a repair not someone trying to steal the gas as he said.
DAVID C.Friendly and professional
QUINNETTE M.The proprietor was friendly and very helpful. Would like a special word to go out about his customer service and attitude.
BRANTLEY A.Great service at the pick-up (Lancaster, CA) and drop-off (St. Louis) locations.
ANTHONY M.My experience was horrible. The web base 24/7 option is glitchy and is not clear. The compatibility does not work well while using iphone. The options were not clear for a first time user to distinguish between “in town†towing and out of town towing. The location to drop off should not be optional as it would clarify your estimated cost if you chose between in town towing or not. Worst part is I'm not giving the option to edit the location without starting over my whole order. The virtual check in option is terrible too! There should be an option to type in the location instead of only using “Share my location†option. If I was not tech savvy I would of had no option to check in because no one was there in person, and they didn't pick up the phone AND they didn't have a voicemail set up. The truck was dusty and came with low tire pressure in the tires. Some of the several customer service agents I had to go through were okay, as I was on hold for over an hour to speak with someone about trying to change my reservation, this is after I used the call back option. I waited an hour to get a call back, was given the option to choose what I would like to do, apparently didn't go fast enough and it hung up on me WTF? Only to finally get through to an agent in the Santa Clarita office to be met with sarcasm, a lack of understanding with AND no solution to my issue. All he kept saying was “it was in the contract†he rather be a smart ass than to treat me with some Decency and understand my perspective (he was the worst, I wish I knew his name) Luckily, the final person I spoke to was more understanding and patient with giving me some options. And having to drive another 100miles to avoid a late fee that could of been resolved by given me the option to edit my order before submitting. Which doubled! My estimated cost. What a waste of money. All in all, I rather deal with budget truck than uhaul. Never again
Derrin F.Gracias.
April W.this location is dirty, out side and inside, old computer, desk all dirty
FRANCISCO C.Rental was easy. The trailer worked as expected. Everything worked as expected. The employees were very nice and accommodating. Some drop off locations are not in the website. Gracias.
PETER H.Excellent customer service
DARYEL K.No one there when I went to pick up at 9AM waited 1/2 hour after reservation was to be ready and no one there when I dropped back off at 10:30 AM
DALE C.Truck wasn't cleaned out where the seats were and smelled horrible in the back that we had to clean it out before putting our stuff in. Need to do better on the cleaning especially with this pandemic going on.
Randy J.I'm very happy with this place and service lovely customer service i recommended a place like this to anyone.
JENNIE S.The gentleman working there was very nice and helpful but other than that the location wasn't great and didn't seem very clean
KRISTA W.