I did get a smaller truck then what I ordered. Which made things harder for me.ELIZABETH M.
Customer Reviews for ALH Truck Rentals
(Distribuidor de U-Haul del vecindario)
Lancaster, CA 93534
(Ave J//Lancaster Bl - Near MetroLink)
Services at this Location:
- Lun. - jue.: 9 a. m. - 5 p. m.
- Vie. - sáb.: 8 a. m. - 5 p. m.
- Dom.: 9 a. m. - 1 p. m.
- Inspección gratuita del remolque
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.HEN C.
El cliente no dejó un comentario.DEON J.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Chelsea C.
The vehicle was old and seemed to have transmission problems, shifting roughly between gears. Also, was charged for moving pads, but wasn't in the truck. Totally self service via an app (need a smart phone). Low touch and low service consequently. Located in a sketchy area, didn't feel safe being on our own in that area. Vehicle was clean. Served it's purpose.Randall K.
El cliente no dejó un comentario.SID C.
Good customer service. Made a real effort to social distance and take precautions against COVID.Carlos M.
Very helpful, super easy. Thank youChloee D.
El cliente no dejó un comentario.ARJAY H.
I will rent from this location again. ThanksROBERT C.
I will be renting a truck from uhaul again. Thanks.CHARLES A.
El cliente no dejó un comentario.Ceara K.
I was pleased with uhaul reps handle my Situation I had reservations at Mail in mart in Lancaster' boulevard but that company never opened their store I was late to my meetings and picking up are homeless patients items I called uhaul rep and I was taken care really fast and rep gave me a Reservations i meet with Mr Leo he helped me very fast and I was able to take care of my patients. But otherwise this mail mart should not promise to have reservation that they can't meet. But rep and Mr Leo helped me thanks.Jennie S.
Check wiper blades. One was shredding and although I didn't need it, if I did it would have been bad.Anthony M.
El cliente no dejó un comentario.FERNANDO S.
I didn't initially book at this location but he however did everything he could to accommodate me after the place I made the reservation at, at least a month in advance called me the day of my reservation to tell me they didn't have the equipment I reserved. I was on a very tight time schedule and not getting the truck until nearly 4pm messed up my entire move.DANIELLE Y.
El cliente no dejó un comentario.Chad Y.
El cliente no dejó un comentario.VICTOR STEVE H.
El cliente no dejó un comentario.DAVID S.
Nothing it was a great experienceJEFFERY S.
El cliente no dejó un comentario.Eugene K.
El cliente no dejó un comentario.susan S.
You canceled my original order and I needed to scramble to find another location and truck which cost me significantly more money since I had to go round trip vs. One waySTEVEN M.
Great services -strongly recommendFLAVIU W.
Great experience, only suggestion would be to install a bigger sign out front, I drove by 3 times looking for address, both sign and street address not easily seen. Other than that I give this location 2 thumbs up.ROBERT R.
Very well spoken and humble workerJulio V.
Guy that works there was great and extremely helpful.Joseph S.
El cliente no dejó un comentario.NELSON R.
Thank YouElda N.
Great customer service and very professionalErica C.
El cliente no dejó un comentario.Esmona L.
Don't have the associate talk about his personal life to me for 20 minutes. Inform me AHEAD OF TIME IF EXTRA MONEY WILL BE CHARGED ON MY ACCOUNT AND HOW AND WIN I WILL GET IT BACK. And don't have the associate call me, asking me if I promise to have it back at a certain time e (early because someone else wants to use it)Pamela C.
Great Service.Stefon M.
El cliente no dejó un comentario.SIlvia G.
The truck was old and dirty inside. Unfortunately I didn't look inside the cup holders when I was picking it up and filling out the online form because I would have added a picture, but it was crusty and gross. The representative also stated that he â€œnever washes the moving blanketsâ€ which is absolutely unacceptable during a pandemic.KATHLEEN L.
Everything at the location was great. The charges on the service are incorrect and have been disputed.William H.
Lanardo was awesome!Mark H.
No, the employee was very helpful.Avin G.
El cliente no dejó un comentario.PERRY B.
Don't double book. When I arrived for pickup, another person was booked for the same truck at the same time. The only reason I got it was I turned in my reservation at an earlier time than the other person did. Don't keep changing my reservation date and pickup location. The day was changed and the pickup location was changed causing additional money to be spent by me. Have the truck full of gas, so that when I return it I know how much gas to put in it. As it was I spent about 20.00 more than I needed to on gas. Total spent more than necessary was 20.00 on gas and 90.00 because of pickup location. I now consider U-Haul a very non-professional organization and will use Penske in the Future. I will also recommend that none of my friends use U-Haul.Robert A.
I was overcharged and Lanordo customer service was horribleCRYSTAL S.
So I'm no stranger to U-Haul The trailer was yada yada a typical U-Haul trailer it does the job as always, let's talk about where does U-Haul find their owners!!!(dramatic pause) I pulled in with my 6x12 trailer to drop off, there was about 12 trucks in the front lot so I didn't really know where to go so I got out the vehicle, went inside and saw there was about 8 people in line so I went back outside to wait as I was walking outside I saw the owner walking towards my vehicle I asked if he can help me and he said of course with a huge smile on his face lol so I started to undo the chains for the Manager as he was checking me in I'm assuming then he politically said I quote "Sir that is not your job I will take the trailer off for you after I check the vehicle in and send you a email of your receipt" awesome right then I turned around and see this guy lifting the 6x12 off of my vehicle and walking it where do they do that at!! I got in my car and pulled off but I wanted to be sure that I was 100% okay to go so I walked inside and see a tall goofy kid under a little pressure but not letting the smile come off his face. I look over and see the same guy smiling nonstop treating those as if they were family all while making sure his employee was okay and his customers... Come on can't get better than that thanks prosper U-Haul I'll be back.DANTE J.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.CARLOS ARANGO O.
Nothing just keep on pleasing the customers.PEGGY S.
I rented the truck for 4am. I received the confirmation that the truck will be ready at that hour. When I went to pick up the truck the app had a hold to pick it up at 9am when the store opens. The employee is not reliable at all. I tried calling at that time and he said he saw the call and didn't answer because it was too early. Very disappointed with that U-Haul location.CHARLENE M.
El cliente no dejó un comentario.DIRK C.
As for the next customer -- I would stated that I were satisfied. As for an improvement concerning that next customer, hopefully you have a great experience.BRUCE W.
Great honest quality customer service clean and friendly would recommend to any one! Thanks DeeDARNETTA W.
They told me one price but when I returned it I got a different price that was way higher the truck door didn't work on the driver sideTheresa C.
El cliente no dejó un comentario.MICHAEL R.
Inspection of all lightscesar S.
El cliente no dejó un comentario.JUSTIN N.
The truck was making rattling noise on top of roof.needs .besides that everything was wounderfull.thank you again.RENE B.
Everything went well overall. Very satisfied Thank YouALLAN M.
Rented the largest trailer. Everything went smooth with no problems .Christopher K.
El cliente no dejó un comentario.Sergio T.
Everything was great.Alton W.
El cliente no dejó un comentario.Kenneth T.
Jorge was great - very personable, went above and beyond with getting our truck, and made a last minute truck change easy when we noted the tire service light was on in our scheduled truck.Stephen S.
El cliente no dejó un comentario.Javier H.
Put a door bell or ringer cause it so hard knocking on the metal doorArnel R.
El cliente no dejó un comentario.Jerome H.
El cliente no dejó un comentario.Jonathan R.
El cliente no dejó un comentario.RICHARD P.
El cliente no dejó un comentario.Aaron H.
The only problem I had was when I had to return the truck the key didn't fit i to the drop box, so I had to take the key off the ring, hold the key until the morning and bring the key back. Cause someone could have stolen the keys and the truck. Didn't like that one bit.Cherokee L.
Nothing. Great people and great attitudes towards customersCharles W.
El cliente no dejó un comentario.Leroy W.
Very good service. Highly recommend. CBCheryl B.
The employee was very professional, happy and helpful.Rudy M.
What a great and wonderful person! Very helpful and kind.Dennis K.
El cliente no dejó un comentario.TORIBIO J.
Everything was already awesome, great customer service and clean equipment.Jess D.
El cliente no dejó un comentario.idalia V.
After dropping off the truck i owed 64 and was told to call customer service the next day to settle the balance. I do that and the guy i talked to said he didnt see any outstanding charges on my account. About 5-7 days later my card is charged 102 and when i called customer service i was told there was no reason why the previous phone operator couldnt find the amount that i owed on my account and i was supposed to pay it within a certain amount of days. So i was charged an extra 30 for a bill i had tried to resolve on time at a time when i really needed that money for other purposes. I really wish you guys would have at least reimbursed my 30 late fee or looked up the recording of the call when i called and the guy told me i didnt owe anything.JENNIFER G.
The gentleman there on Saturday morning was very nice and helpfulVirginia J.
The rental truck I had orginally reserved would not start because the gas was siphoned out. The area is less than ideal. I was given a smaller substitute truck which caused me to have to make an additional trip. The gentleman that worked there was polite however and did what he could to assist me.Ashleigh F.
El cliente no dejó un comentario.Rogena W.
Very easy. Very smooth.Travis K.
Excellent staff, very helpfulEugene G.
El cliente no dejó un comentario.Deanna A.
My overall experience was not good. I were advisled after the fact that the drop off location would change . Which messed up my whole schedule. The original drop off was close to my Palmdale address. It was changed to Lancaster by U Haul due to their inside difficulties which was not my problem. I could have walked back from the Palmdale location but in turn had to take two buses back. I missed part of my four year old grand son first basketball game . What a bummer. LolPHYLLIS L.
El cliente no dejó un comentario.Christian M.
El cliente no dejó un comentario.Jasmine C.
El cliente no dejó un comentario.Lisa C.
El cliente no dejó un comentario.Neal B.
El cliente no dejó un comentario.Angela S.
The guy was not around all day when I went to return the truck, horrible Custer servicePaul A.
El cliente no dejó un comentario.Pamela A.
El cliente no dejó un comentario.Jeffrey K.
good customer serviceAngela M.
Other than getting some equipment in mojave, nothing. It went very well.Andrew J.
El cliente no dejó un comentario.Marcus B.
Great customer service.Alissa S.
Lanordo, was there when we arrived to pick up our trailer. He had it staged and ready. Friendly, professional and we were in and out quickly. We will be in need of a large truck in the Spring and will rent from U-Haul because of Lanordo. Thanks, HalHarold L.
El cliente no dejó un comentario.sabrina W.