Customer Reviews for Albuquerque Self Storage
(U-Haul Neighborhood Dealer)

128 comentarios

9501 Lomas Blvd NE   Albuquerque, NM 87112

(505) 341-0645

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(505) 341-0645

9501 Lomas Blvd NE
Albuquerque, NM 87112

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Thompson T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

Outstanding service!

Ross H. 
Clasificación:
5.0

Phone representative need to be more accurate on what the vehicle is equiped with,I was told that the box truck had anchor hooks for tie down straps when in fact it didn't.it wasn't till I reached my destination that I found out it didn't have them and I was picking up my motorcycle.i had to make frequent stops to make sure my motorcycle didn't fall over and I had to drive slow making a 5 hour round trip into a 9 hour trip .doing this wasted gas wich I payed 99cents a mile .over all I payed almost $600 in total .it was not worth that much for a small trip .caused a lot of stress.I feel that a customer should not have to pay mileage when your already paying to use the truck

Carlos R. 
Clasificación:
5.0

The employee Dick at the Easterday location was excellent service

MICHAEL C. 
Clasificación:
5.0

Great service, well organized, and easy.

Jane L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Coral G. 
Clasificación:
5.0

very helpful stuff

ANTON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniella M. 
Clasificación:
5.0

The 20' unit needs a back up camera.

Ron C. 
Clasificación:
5.0

Very nice and friendly gentleman that I dealt with at location. Was a very pleasant and uncomplicated experience.

Brian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert G. 
Clasificación:
4.0

Mr. Mann and Mr. Atencio were very courteous and helpful. They hooked up and disconnected the trailer for me. I left my wallet at the pick up station and Mr. Mann was very accommodating by calling me about it. Mary at the other location on Juan Tabo was also very courteous and helpful. She made my reservations on-line which I dread to do. Thank you U-Haul.

Clyde Y. 
Clasificación:
5.0

I received excellent service from the staff. Gracias.

Bahe B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathy D. 
Clasificación:
5.0

Very helpful and friendly. Will always use this location!

Francis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRISTA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice D. 
Clasificación:
1.0

They promote 24hr drop of. However they don't have any instructions on where to leave the trailer.

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tylan W. 
Clasificación:
5.0

Great storage facility! Convenient location.

LYNETTE B.  |  Overall Experience 
Clasificación:
5.0

William was very kind and positive. I would recommend this location over my previous U-Haul affiliate that I used earlier this week.

Christina G. 
Clasificación:
3.0

El cliente no dejó un comentario.

William V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy R.  |  Overall Experience 
Clasificación:
5.0

I rented a storage unit from one day to the next saying I wouldn't need the storage I paid in full with the deposit also set up auto pay for months and month I asked to get that taken off and I asked if I could get at least prorated amount plus deposit back gentleman was not helpful at first customer service was very poor name a band was Brandon he told me I should be lucky that he was even willing to work with me if that also wanted something stating that I discontinued the agreement which the agreement was not even signed and also something stating I got it off the auto pay didn't have any help at all from him until I wrote a bad review then I got attention and I also threatened to take it with the better Business bureau because of how I was being treated

Josephine L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Brandon was of great help through the entire process. Would definitely use them again.

Mark A.  |  Overall Experience 
Clasificación:
5.0

Very positive experience

Daniel K. 
Clasificación:
5.0

The unit was available and clean. The facility was closed to my home so I was able to access the unit anytime.

Annette C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

I 1st went to the location on central and San Pedro I received horrible service there I will never use that location ever again and I strongly recommend to anyone that they not go to the central and San Pedro location. After looking around I'm deciding to give u-haul a second chanceAnd I found the location at 9501 lomas boulevard northeastI was able to get excellent service from Mr. Dick man "his real name no joke " He provided me with with Some of most excellent service you could ever ask for Because of his excellent service I will stay with u-haul

Jason J. 
Clasificación:
5.0

Rick was great and friendly. My truck wasn't going to be ready on time and he called and let me know and was able to have another, bigger truck ready for me to go shortly after my scheduled pick up time. Great service.

Joel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

Easy to work with guy. Would highly recommend, better than anyone else.

ERGIN H. 
Clasificación:
5.0

Can't think of anything to improve everything was fine

Margaret D. 
Clasificación:
5.0

Dick was pleasant and easy to work with. Nice, happy man. 10/10 would go see him again, even just for a chat. Thank you sir!

Brittany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

No issues…

MIGUEL B. 
Clasificación:
1.0

The gentleman who hooked up the trailer to my truck bumper damaged my chrome bumper by missing my ball hitch and dropping the trailer onto it. I am now having to file a claim to get the entire bumper replaced.

Samuel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cecil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad H. 
Clasificación:
3.0

The app doesn't work very consistently for the check in/out process at this location. Maybe cell service, maybe the app?

DARRYL K. 
Clasificación:
1.0

Worse ever Albuquerque has the worst uhaul hubs the dude behind counter looked lazy didnt have the equipment i needed and said i need to go somewhere if uhaul reads this really really consider looking at getting better hubs in Albuquerque worse experience ever

William H. 
Clasificación:
5.0

There was a scratch on the side of the truck that didn't have the sticker acknowledging it when I got it; but I did not open the email link provided regarding any issues so that was on me. I think, if the employee is able, to do a walk through with the customer on the truck instead of sending an email for a inspection.

Faith L. 
Clasificación:
5.0

Great customer service!

Abhishek T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared W. 
Clasificación:
1.0

The guy at pickup put the trailer on my hitch and told me as he was tightening the trailer on the ball what a great system is was as it could fit any ball. He didn't tighten it all the way but said “you're good”.Two miles later on I25 at 50 mph the trailer came off the ball. Nearly caused death by uhaul. Luckily a sheriff was behind and slowed traffic so I could coast and gain enough control to stop. This was my last experience with uhaul.

Jean H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
4.0

The gentleman working at location was very helpful

Antonio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Excellent storage facility. Manager on site put mind at ease. Super friendly staff. Highly recommend.

Julio L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Zakary C. 
Clasificación:
4.0

The agent was excellent! The facility needs some attention to be as good as the man running the office.

THOMAS H. 
Clasificación:
5.0

Excellent no words

Samuel C. 
Clasificación:
1.0

Customer service was terrible, I reserved the truck online, checked in online when I arrived, and proceeded to fill out all of the necessary steps and information for the rental. Yet for some reason, the old man that was working there painstakingly re-entered ALL of the information I had already filled out, and selected the options for me, such as the safe move insurance option, which I had previously declined, but he explained to me that it was important and signed me up for that policy without actually getting my consent to do so. Truck was absolutely filthy, engine sounded strained even when truck was empty, was completely underpowered and would rev into high rpms before the transmission would shift between gears. Only traveled a short distance but had to pay $10 to fill the tank. And only thing I transported was a small sectional! Truck consumes ridiculous amounts of gas, and the whole $0.99/mile is absolutely outrageous. Home Depot offers nicer trucks for ONLY $19.95, no additional charges for mileage, and no $14 safe mover care ‘insurance' charge since they use your car insurance that you already have. I highly recommend staying away from the uhaul brand in general, I will never use any of their rental services again after this experience...

TYLER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephani P. 
Clasificación:
5.0

Groupons for specific sized units should NOT be sold if that unit isn't available. $16 unavailable unit morphed into $122 only available unit. Moved out of unit 10+ days early -- no prorated refund given.

Andrea K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley K. 
Clasificación:
5.0

Good people over there.

DANIEL R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

DARYL T. 
Clasificación:
4.0

Dude at the front was super helpful and cool, despite the location being very busy. Appreciate his help and chill demeanor.

Kyle N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Vanessa H. 
Clasificación:
5.0

Nothing!! Excellent customer service!!

Jimmie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayson V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Britta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kentrell T. 
Clasificación:
2.0

The truck was dirty and there was no a/c at all. I would have liked to know that beforehand. It was 98 degrees and very very hot. But the upside was the gentleman was very kind.

Rebecca D. 
Clasificación:
4.0

While I gave the location 4 stars, the guy that helped us (Dick) was amazing. He gets 6 stars. He not only got us from our trailer to the truck but helped us transfer the load and then handled the trailer return for us. Everyone that checks a uhaul out from Dick is getting the absolutely best customer service imaginable.

RAYMOND A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordene W. 
Clasificación:
5.0

Keep the prices low

Scott K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam N. 
Clasificación:
4.0

Hours were not convenient for me.......I get off work at 5 and facility closed at six...not enough time for me......prices were a little high....I found a unit with twice the space for two dollars les

Ron H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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