No improvement needed.MOLLY M.
Customer Reviews for Alaska R&R Laundry & RV Park LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The guy at the U-Haul on the Parks highway was wonderful nice guy all I can say is the trucks need new tires got stuck he was wonderful came and helped us got get unstucktony J.
Reduce your ratesgretchen H.
El cliente no dejó un comentario.andria M.
Inform the renter that they will need to take pictures upon returning the vehicle, when office is closed. I put the keys in the drop box, then opened app to turn- in vehicle, coukd not get pictures requested to prove it was turned in and miles as well as mileage.John D.
Equipment was in top condition and you get a quick pick up and return at this location.Timothy F.
El cliente no dejó un comentario.Kenneth K.
El cliente no dejó un comentario.Randy B.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.gretchen H.
El cliente no dejó un comentario.JORGE R.
A quick in and out at this location.Timothy F.
El cliente no dejó un comentario.Brianna K.
R&R Uhaul always has the best customer service! They have any size uhaul or uhaul equipment that you need ! Very loyal and dependable to the community!! They are highly impressive !Wausaumoutouikwe S.
El cliente no dejó un comentario.DAVID K.
El cliente no dejó un comentario.JASON B.
Rep was very accommodating. Called me when the truck was ready, took my payment on the phone. Told me how I could pick it up after hours. Was in a tough position and he really helped me out in a timely manner. ¡Gracias!Debra F.
El cliente no dejó un comentario.Debra S.
El cliente no dejó un comentario.Bill S.
Everything was easy, from reservation to pickup and dropping off.Karen A.
El cliente no dejó un comentario.BEVERLY T.
very happy with trailer rental. everybody was helpful , and up front with pricing, thanks i appreciate the servicebrian S.
El cliente no dejó un comentario.Cindy B.
Very friendly staff, and easy to deal with. I would use them again.George S.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Alan J.
basic services not performed on truck.Dennis H.
Nothing. No need to change anything. I've used this U-HAUL location several times over the last three years and they've always gone above and beyond for meCURT F.
Repeat customer and always satisfied! Great crew, great company! ¡Gracias!Jeff C.
El cliente no dejó un comentario.Keith G.
Good customer service - excellent rental experience!Charles P.
This is my second time using this location. And there are locations closer to me but I like the service and high quality of this one.June W.
El cliente no dejó un comentario.Jordan T.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.Ricky M.
Great Job!Thomas F B.
Very easy and pleasant experience.Dustin H.
El cliente no dejó un comentario.Jim F.
Great location. Picking up the uhaul in person was easy and fairly quick. Returned the uhaul after hours and used the phone return - instructions were simple and straight forward. I will definitely use this location again if I need another rental!Joseph W.
Fast service and great customer service.JACOB B.
El cliente no dejó un comentario.Michael A.
Both persons that I had dealings with were friendly and enjoyed talking with them.KEVIN F.
El cliente no dejó un comentario.BARRY M.
I reserved my Uhaul in Anchorage, near my home. I received a confirmation and a check-I notice. When I got there, I was told they didn't have a 10 foot truck. I was then sent to Wasilla, 45 miles away, because that location wast the closest one with the truck. Secondly, I blew a tire on the car hauler about 60 miles north of Haines, AK. about 5pm on Monday. The nearest roadside service was 4 hours away in Whitehorse. He arrived at almost 2 am on Tuesday morning.Jeffrey M.
I paid for and replace wipers on a 20' truck that I put only 56 miles on, rear axles were shifted to the right, no cruise control, only am/fm. Dirty inside the cab. Dirty inside the cargo area. Windows were dirty. Speedometer read 4mph fast and that is fraud.Kenneth P.
El cliente no dejó un comentario.Bree D.
Hope was so great, was in a tight spot. Even though it was close to closing time. They helped me get a truck and tow dolly. Tow companies could not help me but these awesome people got us squared away. The customer care was above and beyond.Christopher S.
El cliente no dejó un comentario.John J.
the owners are very polite and friendly, overall a great experienceSharon W.
El cliente no dejó un comentario.corriene D.
the owner was professional and very knowledgeable. i would use his rental company again. Gracias.Brenda R.
El cliente no dejó un comentario.Jennifer O.
Fix burned out trailer clip lights.Carl M.
El cliente no dejó un comentario.Wausaumoutouikwe S.
EXCELLENT SERVICE ....Above & beyondBetty S.
This place has always helped me in anyway possible. The only place I rent uhaul equipment from.Bill L.
Exactly what i needed, and on location.....kevin H.
El cliente no dejó un comentario.john L.
Professional, kind, fast. Overall I loved using uhaul. The man at the Ogden location was the only upsetting part of the whole experience.AIMEE B.
I was very satisfied with the equipment and especially the customer service!JOEL V.
If not for the reduced hours for the covid19 stuff, I would have given an excellent rating for this location.Michael D.
Awesome customer service and friendly staff!!BEVERLY D.
El cliente no dejó un comentario.KEVIN B.
great experience thank you.chleora B.
Had a pick-up time at 10 a.m. on 03/6 for a 6x12 trailer. Hooked up trailer and returned home (an hour 1 way from closest Uhaul) to start loading for a 2600 mile move. After getting home we discovered a lug nut post wa missing entirely on one of the tires, as well as 3 of the lug nuts were loose or nearly off. We tightened the lug nuts and did return the trailer (another hour to Uhaul) and got a new trailer. Unfortunately, this put us an entire day behind which was pretty significant since we had certain dates we were approved to cross the border, moving from AK to MT. Needless to say this put a significant amount of strain and stress on an already stressful move. On top of that, no discount or refund was even offered for the faulty trailer and significant time delay to exchange out trailers.Rachael N.
I can't get a call back from this location to save my life! Please release the hold for 70 extra dollars on my card. That would be an awesome start!Lydia H.
By far the best rental experience we've had. Homey atmosphere, humble and humorous staff. Will definitely be recommending and renting from them again!Ashley M.
Nothing to improve, the vehicle was clean and drove excellent. Good traction on the icy winter roads and smelled good insideFrank L.
The wait was a little long.Leslie T.
El cliente no dejó un comentario.SHAUNA H.
El cliente no dejó un comentario.BRUCE M.
A little pricy but convenient and pretty good customer service.Shana P.
El cliente no dejó un comentario.Bradley S.
The agent who received the truck from me at this location was helpful and friendly. I will definitely use them again next time I need to rent a truck.MARK S.
We scheduled pickup for 10am. The person wasn't there till after 10:30. Was told she would give us a discount for the inconvenience off the cost of our mileage, never received any discount. Will be using other locations in the future.Jennifer M.
Please air out your U-Haul vehicle; the cab smelled of cigarette smoke and the inside of the unit was slightly greasy and smelled strongly of the cleaner used (the smell transferred to our stuff, as did the grease).SHAWN P.
location a little out of the way but worth it!Frank L.
El cliente no dejó un comentario.Randy B.
El cliente no dejó un comentario.Mark F.
Get the computer to release the vehicle a customer reserves. The software held the franchise hostage, as I waited nearly 90 minutes; then ended up with a truck rather than a van.Patricia W.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.MICHAEL J.
El cliente no dejó un comentario.Joe R.
There is nothing that can be done to improve this location. At pick up, the rep had 4 people ahead of me and she never got frustrated and kept a great attitude the whole time. The drop off was just as pleasant. As long as their pup, Cash, is there, I have no problem waiting longer.Carl S.
I made reservations months in advance. Three days prior to the trip, I got a call saying that the trailer would not be ready for pickup, but he would try to get another. Later call to say he found one and I can pick it up at a different place. Trip day I go to the new place and there is a not on the door saying to call a number. I call and he said he was in Texas and would not be here for a week. I drive to the original place and called. He said he would have to see what he could do. Calls later and says he will bring it to the original place. Picked it up and started the trip. In az I went to return the trailer and there was a note on the door saying he was five minutes away and to call a number. I did. No answer. Waited 45 minutes called again no answer. Waited longer. He finally shows up and after a few more minutes was checked out. I understand that things happen but I was not happy with the way this rental went.John J.
El cliente no dejó un comentario.Sao L.
El cliente no dejó un comentario.Kevin S.
It was a family operation. Everyone was so helpful and nice. I was a little nervous pulling the trailer but did just fine. I would highly recommend alaska r&r.gail J.
El cliente no dejó un comentario.George P.
Excellent customer service!Justin E.
El cliente no dejó un comentario.Charles P.
El cliente no dejó un comentario.Steven D.
The staff was very helpful and went above and beyond to accommodate me moving needs. ¡Gracias!Gary S.
El cliente no dejó un comentario.Keith A.
Dave is a great guy, best U-hale operator in Alaska.STAN A.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.Don H.
El cliente no dejó un comentario.Brian P.
El cliente no dejó un comentario.Melissa M.