Customer Reviews for AJ's Auto Repair
(U-Haul Neighborhood Dealer)

78 reviews

18W455 Roosevelt Rd   Lombard, IL 60148

(630) 748-8963

Location Hours

  • Mon-Thur: 8 am - 4 pm
  • Fri: 8 am - 1 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(630) 748-8963

18W455 Roosevelt Rd
Lombard, IL 60148

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 4 pm
  • Fri: 8 am - 1 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Makenzie R. 
Rating:
5.0

Customer did not leave a comment.

Elizabrth O. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

MARIA J. 
Rating:
5.0

The staff that gave us the truck was extremely nice and helpful, which was really appreciated.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Gjergji J. 
Rating:
1.0

The truck was filthy! We are in the midst of a pandemic and the cab of the truck could not have been dirtier or more disgusting! I was physically disgusted by it. The smell was awful and there were ashes on the floor from a previous smoker. It was the worst I've ever seen when renting a truck.

Laurie S. 
Rating:
4.0

Please add lights where the equipment is parked.

Dennis R. 
Rating:
5.0

They are very nice and helpful.

KRISTIN M. 
Rating:
5.0

The U-Haul was not clean from back. The floor was super sleepery and it took my one hour to clean that first.

Shaishav S. 
Rating:
1.0

Customer did not leave a comment.

Marquita N. 
Rating:
5.0

Uhaul 24x7 service is garbage. Location and pick-up were perfect but Uhaul services are old. living in 2021 the process on the website is still stuck in the 1990s. The location of Uhaul was great but Uhaul's 24x7 service is ridiculous.

Pawan D. 
Rating:
5.0

Customer did not leave a comment.

Christian I. 
Rating:
5.0

I recommend getting the driver's license and background check done when the customer signs up and save that early morning call to a third party to verify ID.

John L. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
3.0

Not enough space to park more than four Uhaul trucks. I had to park it on the side of the building.

Gabriella N. 
Rating:
5.0

Customer did not leave a comment.

Mir K. 
Rating:
5.0

Had trouble after retrieving the key. Got an error at the retrieve and dispatch screen on my phone. Had to live chat with someone and email her pictures of the van. I was delayed about 30 mins but we were able to get the issue worked through and I ended up emailing the support person the pictures she needed, in order for me to drive off. In other words, the online rental process wasn't as smooth as expected, but it was fine in the end. The return was simple and everything worked fine with the pictures and key drop off.

Kris K. 
Rating:
5.0

Awesome shop, thank you

Kaitlin M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

The app froze several times

Gunther R. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Keep supplies on hand such as moving blankets.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Shashwat C. 
Rating:
5.0

Great place to rent. Quick pickup and dropoff.

Pavan C. 
Rating:
1.0

The parking for uhaul is bad it's too small and dark. And lock for the keys is bad too

Khoshaba H. 
Rating:
4.0

Customer did not leave a comment.

Nathan J. 
Rating:
5.0

Customer did not leave a comment.

Kara T. 
Rating:
5.0

Keep doing what your doing. Excellent customer service! Nice folks!

Ray S. 
Rating:
5.0

I had more than one debt from my account. Movers weren't available but had debit my account before being notified I wasn't in there area.

Cora C. 
Rating:
5.0

Thank you.

AAMIR M. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
3.0

All good.

Kristin M. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Moises E. 
Rating:
5.0

The original location we were given did not have the truck available. We were sent to this location in Lombard and they did a good job helping us out.

Steven M. 
Rating:
5.0

great service

daniel E. 
Rating:
2.0

Customer did not leave a comment.

alyssa D. 
Rating:
3.0

I did not receive the Dolly I rented through Uhaul.

Alec U. 
Rating:
5.0

Excellent people .. excellent service ... I will go there again in the future Calvin

Calvin M. 
Rating:
3.0

I had set up a pickup at a location that would be open when I arrived, with an in-person checkin. However, the day before my pickup date, I received an email notification that I'd have to pick up my truck at a different location. This location was not open, and I had not set up a remote checkin. After nearly an hour of multiple phone calls to u-Haul locations reps all over the area, someone was able to get me remote checkin information. The UHaul main customer support never got on the phone to help me- I was on hold the entire time. The local reps get 5 stars for rescuing me when I couldn't get help! U-Haul gets 0 stars for basically stranding me and being no help. My advice is to NEVER set anything up through U-Haul. Call the direct location that you want because they are the ones that care.

Rebeccah V. 
Rating:
5.0

Great experience. Truck was very clean and worked well. The woman who helped me at AJ's Auto Shop was very nice and helpful.

JESSICA K. 
Rating:
5.0

LOCATIONS ARE FINE. YOU CORPORATE OFFICE IS THE REASON I WILL NEVER AGAIN USE U HAUL. IF YOU CARE TO DISCUSS IT YOU MAY CALL 708-218-6359

RICK L. 
Rating:
5.0

When I was in Springfield IL UHaul provided blankets free of charge. I hope this offer be made again.

Mhdali C. 
Rating:
5.0

Customer did not leave a comment.

Danial S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Mohammad T. 
Rating:
5.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

A great service and very easy!!

Vinicius R. 
Rating:
5.0

They warmed up the truck, brushed the snow off and pulled it up to the door for me. Very nice staff!

Donnie G. 
Rating:
5.0

Uhaul switched us from Westmont to AJ's in Lombard. Glad they did, we were able to pick the truck up an hour earlier which helped facilitate our move. It was bitterly cold the morning of our move, when we arrived at AJ's the owners already had the truck running to warm it up for us, they also pulled it to the front of the bldg. to make it easier for us and they checked the loading door before we left, good thing because with the bitter cold it was frozen, owner used pry bar to get it open. They were extremely nice and helpful. Had no problems with the truck, we were driving it 3 hours up to Galena in Northwest IL. Awesome customer service.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

AQIB R. 
Rating:
5.0

Check in and check out were a breeze. Customer rep was friendly helpful and very efficient. The place is is not much to look at from the outside, and the office is a little scruffy and dirty, but it is an auto repair shop. The vehicle itself was very clean and ready to go. I really couldn't recommend the U HAUL experience more highly.

JEFFREY P. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Staff was super friendly

Claude A. 
Rating:
5.0

No improvement the owners was nice to us. Thanks!

Harlene L. 
Rating:
5.0

Customer did not leave a comment.

amber D. 
Rating:
5.0

The people at this UHaul location are just the kind of professional customer service that everyone deserves. I really like how efficient and kind they were, it was so easy to get what I wanted and to pay for it without a hassle. And returning the truck was a breeze. If you come in this store with an honest attempt to rent a very good truck at a great price with some very fine people then that's exactly what you will get. If I ever need another UHaul again, I'll be renting it from here.

Annette H. 
Rating:
5.0

Customer did not leave a comment.

chris M. 
Rating:
5.0

Great service

Steve W. 
Rating:
3.0

Not any customer parking space available at this location. Had to park across the street in strip mall parking lot.

Brian P. 
Rating:
5.0

This is the 4th uhaul i have rented in 2 months. Best place yet

Kathleen K. 
Rating:
2.0

From my experience at other locations, usually U-Haul Trucks are very clean when you pick them up. The truck that I picked up from this location was very dirty. The windshield had multiple phone mount stains and smudges everywhere. The driver and passenger seats were full of crumbs, dirt and smelled like someone had just smoked in here. The cargo bed was full of dried leaves, twigs and dirt. The truck was not clean at all when I picked it up and I only used it for about 2 hours so I didn't even bother to clean it up since it was already dirty when I picked it up. The lender should have been responsible to ensure that the trucks are returned in clean condition or fine the renters and clean it themselves. The staff was very nice and helpful. Would not return to this location in the future.

Zain A. 
Rating:
5.0

AJ's auto was great. Great service. Clear instructions. Very customer focused. I will definitely return.

John G. 
Rating:
4.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

Tessa P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
3.0

It took to long to obtain the keys. The way you obtained the keys was confusing and frustrating . A better system is needed

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Christine G. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
2.0

The online app for non-assisted pickup was not user friendly. The lockbox for keys didn't work properly.

Steven C. 
Rating:
1.0

Charged an additional $150

allen C. 
Rating:
5.0

Everyone that I interacted with was a pleasure to deal with. Incredibly professional and efficient. I was in an out in five minutes.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

neelum K. 
Rating:
5.0

Customer did not leave a comment.

ABDUL WAJEED M. 
No reviews have been submitted for this location.

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