El cliente no dejó un comentario.Adam L. I.
Customer Reviews for Airport Self Storage
(Distribuidor de U-Haul del vecindario)
Newport Beach, CA 92660
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a sábado:
10 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
- 10/17/2021 - 10/20/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great customer service. Would use againMeranda A.
The representative that assisted me (name is Jesse at 3760 Campus Dr. Newport Beach CA) was fantastic! Extremely professional, competent, and made my experience a 5 Star one! Van was very clean, and Jesse took the time to thoroughly explain every detail of the process. Highly recommend this location!!!Michelle W.
Place was hard to find and having to take all of the pictures requested before and after was a major pain. Whatever happened to customer service? Why didn't the Manager do it? My phone was dying, which made the whole experience not pleasant. Additionally, no one told me that i had to bring the tank back full! If i'm paying for mileage. Why should i pay for gas? I know, so that you guys can generate more money. That's all you try to do, and its a big blemish on your brand.HECTOR M.
El cliente no dejó un comentario.Brent G.
The customer service rep was exceptionally rude, was angry I did not have a phone, refused to answer questions on usage of truck or return or do visual inspection. He locked office door when I wanted to let him know the fuel was lower than stated. Not only that he charged me double the safe insurance, but luckily I have a printout of original and charged me after hours return feel when I did everything correctly. He is a rude thief who should be fired and arrested. worst experience ever. DO NOT RENT HERE!!KERRIE M.
El cliente no dejó un comentario.SCOTT S.
Everything was perfect!JONATHAN S.
Vehicle was very dirty from the outsideJONAS M.
The manager of this location is excellent! I have rented several vehicles from him and he has always goes the extra Mille and help in my way he can. Thanks! JohnathanJOHN A.
El cliente no dejó un comentario.KATHY L.
Have the U-Haul location umber instead of the U-Haul customer service line. I had to wait over 26 minutes to speak with someone to later have the transfer me back to the California call center from Regional.CHERASAK B.
The guy working was extremely helpfulANTHONY B.
Your computer program didn't work, difficulty in checking in and checking out. I was overcharged and when I tried to call in to dispute the charge the wait was too long just because the excuse of Covid allows for poor service and delivery of goods. I've used UHaul service in the past and I'll never recommend it and yelp to all of the poor service.PETER M.
El cliente no dejó un comentario.Francis C.
El cliente no dejó un comentario.Roy P.
Great experience. Efficient. The only feedback is to install better lighting in the parking lot. Pretty sketchy when I came to drop off at night.Stacie N.
El cliente no dejó un comentario.RAINE H.
Great service â€" although the uhaul said keep in the green for better mileage â€" but whenever you have your foot on the gas it immediately goes to red ? Good idea, but not possibleRobert A.
El cliente no dejó un comentario.ALEXANDER S.
Staff is very friendly and helpful!JOSEPH C.
El cliente no dejó un comentario.JILLIANISABEL D.
There was some issues when initially turning on the car and getting it to move. That did take up some time but, the worker was able to get it to start. Everything else was amazing!VANESSA A.
Excellent and Phenomenal Service!! Highly Recommended. ¡Gracias!KRISTEN L.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.Eliz S.
App would not allow me to book online, store computers was not workingELIEL G.
Fantastic experience!!! Wonderful staff and very organized.EILEEN G.
El cliente no dejó un comentario.HADIS M.
Drop off was a nightmare. They didn't know what they were doing and were so confused. It was a simple drop off that took foreverJae L.
Van was dirty but it was a newer van and drove nicely. The UHaul saleswomen was very efficient and friendly (forgot her name).STUART B.
The assistant manager Eli was extremely unhelpful and combative. She did not help us when we returned our rental before 4pm. Instead she stated that she was already doing her reports. She would not provide me with any confirmation of the return even though we returned the keys to her in the lobby. She further threatened to call the police after it became closing time. Being a former manager I do not believe she was properly trained if at all. Being upper management should mean thta she is the best person for the job. My interaction with her would make me belive otherwise. Her overall behavior was demeaning and she just lacked any care or concern. It was a simple request to do her job and check in ny vehicle and address the issues we had with filling the tank at two different gas stations. Instead I had to contact uhaul directly and ask them to make notes on the situation. I have never had any issues like this at usual including today, the very next day when I had to rent another truck for day 2 of our move. The other location was great and knew of the assistant manager who had the unfortunate chance of meeting the day before. Please look into this employee as she has no customer service skills at all. This includes the pick up where she was equally off putting. I would not employee her at my place of business because I would be devastating to know what she is doing without anyone looking. Just awful.MELISSA G.
El cliente no dejó un comentario.JOANNA A.
Using the app after hours was complicated and frustrating. Luckily, I arrived as one employee was leaving and she helped walk me through it. Many of the steps I completed before hand to expedite the check in process had to be completed again. If it wasn't for the employee who waited with me even though she clocked out already, I would have gone somewhere else to rent a truck. I didn't catch her name, but she was very helpful and kind.Caitlin S.
This location and self check-in service were great. It was super quick, easy, and convenient. I'm not sure what the person's name was that helped me when I dropped the truck off that afternoon, but she was very friendly and helpful. I had never driven a U-Haul before, and was very pleased with my first experience.Gabrielle S.
El cliente no dejó un comentario.Patricia A.
El cliente no dejó un comentario.Joseph Z.
El cliente no dejó un comentario.Amirnader A.
El cliente no dejó un comentario.RANDALL N.
Size of place made it difficult to see where to go because I already checked in online but had to wait a whileJaclyn A.
El cliente no dejó un comentario.Miguel D.
I returned the truck on time and then was charged for an extra day. There was more gas in it than was when it was picked up. There was also supposed to be a discount due to the issues obtaining a truck even with multiple reservations, they would not give any information regarding this issue. Mostly I am upset at being charged for an extra day when it was returned on time. The time they said it was returned is false and I have proof of thatAllison W.
I had reserved my uhaul a week in advance for a location near my moving address. The night before I was to pick up my rental, I was notified they didn't have the equipment at the location I had reserved at. Then they made me go to a different location which did not allow the self pick up option neither. What's the point of reserving equipment if it won't be reserved? Therefore I'm sure I had to pay for extra miles that weren't due to my choice.FRANCISCO R.
I requested the location next to the airport because I was flying in to rent the truck, and out from there again after using the truck locally. The reservation was changed in your system to another city, which would have been a great inconvenience to me. I called 1-800-Go-U-Haul and the scheduler was able to have a truck available at the airport location. The office staff was also very professional and pleasant to deal with. Thanks for providing great customer service!JOEL G.
Do not change terms, charges and return time on final invoice. This is illegal, unfair and will cause me to go to another source next time I need to rent.tom F.
Dropping off vehicle was super easy to drop offIvette F.
El cliente no dejó un comentario.Andrew K.
Van outside dirty but I didn't care.rhonda B.
El cliente no dejó un comentario.Trisha S.
El cliente no dejó un comentario.Daniel G.
Staff was awful.Robin R.
El cliente no dejó un comentario.Kathleen M.
I was not permitted enough miles to go straight from the Uhaul location > move out > move in > new uhaul drop off (one way grip) When i ended up 2 miles over (again, I never deviated from the most optimal route possible), I was charged with no explanation of how i could challenge the charge Give some lee way for mileage or at least bother to calculate the mileage needed.... Already paying over 160$ for your cheapest model for 2 hours, ridiculous that you found a way to charge me for a few moreJames L.
The two ladies who worked there were so wonderful! I highly recommend this place.Abraham C.
I was told the truck I reserved for a 10:00AM pickup had not arrived. They were able to find me a replacement truck, however this truck needed to be dropped back off at the original location instead of in Lake Forest like I had planned. I was charged extra mileage due to having needed to drive it further, as well as for gas even though it was returned higher than an 8th of a tank where I received it. Shoddy all around.Joseph S.
El cliente no dejó un comentario.Robert F.
Taelor Stroud is an excellent manager. Outstanding customer service and amazing attitude. She really went out of her way to make sure we received the best service possible.elhami N.
El cliente no dejó un comentario.Antonio S.
Check-in person was very friendly and helpful!William M.
Weird receipt and bad communication between Uhaul and customers.Shih-Yuan Y.
Manager is so kind :). The computer / point of sale system for the UHAUL place is so slow! The UHAUL technology was freezing up and couldn't accurately scan my drivers license information. I believe there's something wrong with your OCR tool.Trent F.
El cliente no dejó un comentario.Bojana T.
I have used this location twice in the last two weeks, and the staff is just the kindest. I told them that, and they said that when people are moving and putting things in storage, they frequently are having stress in their lives and so the staff goes out of their way to be kind to the customers and not add to their stress. Love Airport Self Storage.Jean H.
El cliente no dejó un comentario.ROBERTO I.
Got to the location, no one there!!! Waited 30 minutes!!! A phone number was on yhe door saying â€œbe back soonâ€. I called and ttxted the number and no one replied. The lady gave me keys right someone had dropped of the truck. She didnt check or wipe the truck down as stated in yoursite after each use!! The previous renter left dolly and shears in the truck, no one bothered to come out n check!!! Very unprofessiional in my opinion! What you state on your site is not being done. Ive rented so many times before.....not good at all this time around. Truck was never sanitized!Ramon M.
Very bad customer service! Not helpful at all. The old lady who was working there, were complaining that she hadn't had a break and she needed one when I asked about some details like how much is the late return fee (which btw she did not provide any info with that regard)KAMYAR I.
El cliente no dejó un comentario.Jirasak S.
El cliente no dejó un comentario.Sophie K.
El cliente no dejó un comentario.Shaun S.
El cliente no dejó un comentario.Andreas B.
Staff was extremely nice but It seemed like they were understaffed. The wait was over 45 minutes long. Contactless check in was provided as an option but there were so many issues that it actually was easier to simply check in person and deal w the wait. Price was fair. I would rent from uhaul again but maybe not a place where such rentals are secondary.Tran M.
El cliente no dejó un comentario.Brooke E.
Staff was great and friendly but the lack of cleanliness to the UHaul truck was a bit alarming. During a Covid-19 pandemic, I would have assumed the interior of the vehicle would have been spotless at the very least. It was quite the opposite as dust and random debris participles were abundant throughout. After arriving to my office, I used sanitary wipes to wipe down the seats, doors and steering wheel and surprise, the wipes turned brown. Not to mention the dirt on the floor as if it was not vacuumed at all. Don't get me wrong, I don't typical expect a UHaul truck to be in pristine condition but this was well below my safety and health expectations.Dante G.
El cliente no dejó un comentario.Zhongjiang Y.
Great customer service and vanRosalinda G.
Charged me 3 extra days and have not contacted me back from either phone calls or emailsGregory C.
The booking process was complicated and I was charged twice for my packing product (once during online booking, and once during pick up). It was unclear up front that customers may not use a debit card, and that a credit card is required. This created many challenges.Jennifer R.
Get trained and courteous customer agents. Listen to the demands of the customer to prevent frustrations, heated arguments and mostly, please do not waste the time and efforts of the customer. Good customer service will bring you good business. I mean no offense to the elderly Uhaul customer agents, please treat your younger customers with respect. They are not your children that you can scold around. They are your customers who will bring money into the business. Good luck to you! I was overcharged!!!Theresa S.
I was not prepared for all the information that was requested for the check-in app. I almost ran out of battery because it took me so long to check in the truck when I returned it. I think letting everyone know what will be required such as good battery life, the photos that will be required, the app, and that location services will have to be turned on in the iphone is all good information so that the customer can be prepared when returning the truck outside of business hours.Guido P.
The personnel at this location are kind and professional. While I was checking out, a man came in who had made a reservation with the wrong time and the clerk tracked down another truck he could rent at a close location. Would always try and use this location in the future.Jean H.
I wasn't able to get my truck when I reserved it. I was there a little before to make sure I could get it on time, but I was only given a hard time for wanting my truck on time. A customer should feel welcomed and cared for, which I was not.Julie H.
I was charged for 2 days when I should have only been charged for 1 day and for returning after hours, only 45 minutes after hours.kathy G.
The lady was nice and friendly.RALPH L.
Better signage of office location. The security gate was open when I originally arrived and subsequently closed. I had to wander through the storage hallways to find the rental office. Staff was friendly.Michael T.
El cliente no dejó un comentario.LEILEI X.
El cliente no dejó un comentario.KATHY L.
El cliente no dejó un comentario.Vishal C.
El cliente no dejó un comentario.yigal F.
The service was slow (understandable, and the staff was very kind) but the main issue was that guidance and information on how to pick up and return the truck was really confusing and hard to understand. Specifically information about how to return your key or find your truck.MICAH W.
El cliente no dejó un comentario.Jianhui X.
The van was FILTHY, from the inside to outside. I'm not even sure if Uhaul is enforcing any COVID-19 safety measure, because the van certainly did not look remotely close to the word â€œsanitationâ€. Immediately after we got the van we had to wipe the interior thoroughly with our own disinfectant wipes. Not only that the van smelled like a farm. Another gripe of mine is that if you over fuel you don't get any credit back. While I understand it was a mistake of my own but Uhaul should still offer the credit back. Will never rent from Uhaul again given there are so many other truck sharing services. Unless they are willing to remediate this horrible experience.Andrew L.
Nothing the woman that helped me was excellent and amazing. You couldn't do better with anyone but her.AMY L.
El cliente no dejó un comentario.Payman T.
El cliente no dejó un comentario.SARAH G.
El cliente no dejó un comentario.sandra D.
Great service and friendly staffTashi G.
Very friendly lady on my return.Kurt H.
Uhaul sent me here with an after hours drop off even though there was no lock box to return the keys. I didn't realize it until I got there. Very frustrating experience not knowing how to return the truck even though I followed the prompts in your website for after hours returns.TIMOTHY D.
You guys are so very nice and helpful . Kind hearted sweet and very easy to rent from. GraciasMICHELLE M.