Customer Reviews for Airport Self Storage
(U-Haul Neighborhood Dealer)

894 reviews

3760 Campus Dr   Newport Beach, CA 92660

(949) 202-5031

Office Hours

  • Monday - Thursday:
    9:30 am - 12 pm / 1 pm - 6 pm
  • Friday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    10 am–4 pm

Services at this Location:

Contact Us

(949) 202-5031

3760 Campus Dr
Newport Beach, CA 92660

Services at this Location:

Office Hours

  • Monday - Thursday:
    9:30 am - 12 pm / 1 pm - 6 pm
  • Friday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Robbie who helped me was amazing and super helpful. I was bummed that they moved my location but it all worked out for the best. Definitely would rent from this location again.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

mike R. 
Rating:
5.0

The person that handled the rental process was awesome! Helped me figure out the right tow kit.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Ashkan F. 
Rating:
5.0

The guy was really great, helpful, professional, awesome

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Semiha T. 
Rating:
5.0

Customer did not leave a comment.

Ali S. 
Rating:
4.0

Customer did not leave a comment.

Zicheng Y. 
Rating:
5.0

Ronnie was great

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

The front desk agent was very friendly and knowledgable and made the U haul rental very easy, forgot the male agents name but it was January 30th (Tuesday) around 3pm. Definitely a good representation for the U haul brand.

Carlos P. 
Rating:
5.0

They were extremely helpful and accommodating in my situation. Thank you very much!!! Nice guys!!!

Caroline S. 
Rating:
5.0

Customer did not leave a comment.

Daara A. 
Rating:
5.0

Everything was great! Airport storage staff were so incredibly helpful, professional and friendly.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

Art L. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

Belinda H. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Ensure that all services are done on a unit prior to release to customers.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Alvina M. 
Rating:
5.0

Very friendly and helpful

Timothy M. 
Rating:
5.0

Friendly staff that go above and beyond in their service. They were extremely helpful if any of my questions, and even when my car broke down outside of their store, they offered to help out 10 out of 10 service highly recommend this location.

Vincent M. 
Rating:
5.0

Staff is friendly and helpful. Both on staff the day I rented, (Friday, October 27,2023) deserve 5☆. Greatly appreciated you two.

Debra L. 
Rating:
5.0

Friendly and professional Staff ….. I brought the trailer I rented back within 1 minute of closing. I apologized but the staff didn't even miss a beat in taking the trailer in , inspecting the trailer and sending me on my way within minutes….. even though this location is farther then my local U-Haul I will rent again from this location.

jeff C. 
Rating:
2.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I usually rent from the U-Haul on Newport Blvd. in Costa Mesa but will continue to drive a bit further based on my experience with this location. The gentleman who assisted me at this location was beyond professional and a great overall experience.

Tim A. 
Rating:
5.0

Whole experience was great.

kira K. 
Rating:
5.0

Worker here was very clear and concise with the questions and concerns I had about the whole process. Made me feel comfortable driving a pickup truck for the first time. Would do it again with no hesitation.

Osazele O. 
Rating:
5.0

Make sure they understand how to use the link that makes you take pictures of the car. My link did not work, I struggled for a while, and then wasn't sure how important it was. Other than that great experience at that location.

James S. 
Rating:
5.0

Customer did not leave a comment.

Edgar S. 
Rating:
5.0

I have no suggestions on improvement, was an easy experience

jim L. 
Rating:
1.0

Customer did not leave a comment.

Andrea L. 
Rating:
5.0

Friendly and very helpful representative

Pam M. 
Rating:
5.0

Customer did not leave a comment.

Luis T. 
Rating:
5.0

QUICK PROFESSIONAL SERVICE

richard E. 
Rating:
5.0

Customer did not leave a comment.

Mahzad T. 
Rating:
4.0

Customer service and the local employee were both fantastic. The truck was in good condition and ran well. The issue we had was with accessing the truck keys via mobile Uhaul. The app crashed before giving us the access code and reloaded as already "dispatched." It took an hour to get in contact with an actual human to help over the phone and the app chat. Once contacted, the employee helped immediately.

Alyssa B. 
Rating:
4.0

Customer did not leave a comment.

Harshitha N. 
Rating:
5.0

Great customer experience!

jeffrey O. 
Rating:
5.0

The staff was very friendly and courteous,

Alexandre B. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Friendly customer service. Truck was quickly processed out and back in.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Awesome experience, staff were delightful

Benjamin O. 
Rating:
5.0

Customer did not leave a comment.

chris C. 
Rating:
2.0

Truck was dirty and had a broken tail light. The location was also out of the dolly I had requested in advance which made moving more difficult that day.

Blake D. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Danny O. 
Rating:
5.0

Customer did not leave a comment.

Seid M. 
Rating:
3.0

I rented a truck to Irvine ,then they tell me to turn into the next city over at Newport Beach , when I got there they were closed for lunch and they charged me the extra miles 15 dollars ,why couldn't have I turned it in closer

Patrick M. 
Rating:
5.0

Thank you.

Freddy E. 
Rating:
2.0

The truck is not the one I reserved. I reserved a 15' truck but when I got there this is the only one in stock. I have to take it since movers are waiting for me. Have to move twice since it's smaller. They charged me extra miles and extra time and when I talked with customer service, they are saying thatI should've told them when I was there. But the real problem here is that U-Haul should give me the truck I reserved. The whole experience was awful and the customer service experience was even worse. Will share my story to everyone who is going to use U-Haul and tell them use other company if possible.

Zhengwei L. 
Rating:
5.0

Great job in every way! Val

Valerie D. 
Rating:
5.0

Convenient location with helpful staff

Jesse M. 
Rating:
5.0

The guy working today was super helpful and nice. Will definitely recommend to my friends!!

Molly L. 
Rating:
5.0

Customer did not leave a comment.

Jacob N. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Very nice and friendly to deal with. Very easy experience.

Jim C. 
Rating:
1.0

They charged me for Missing/Damage that is from previous customer. Also, they never contacted me about that and took money from my account. Even though I visited office twice, it didn't change or update anything.

seungho K. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Lauren T. 
Rating:
3.0

I only was outside dropping off the keys.

Jelle B. 
Rating:
5.0

Customer did not leave a comment.

Anup A. 
Rating:
4.0

ordered dolly but didn't get it

Ivan F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Very friendly customer service and an easy, straightforward process.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Togan O. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
4.0

Customer did not leave a comment.

Ping-Xiang C. 
Rating:
5.0

Great customer experience, fast check in/check out!

Constantin P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

NA I received excellent service

Sharae M. 
Rating:
5.0

The guy at the desk was very helpful

Mark S. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Customer did not leave a comment.

IAN D. 
Rating:
5.0

May be good if they were allowed to gas an empty truck, but there were supplies and the staff was professional and friendly.

Lisa B. 
Rating:
1.0

Ordered Roller Dolly online but was not provided when I arrived. 1. Was told there was just none available. Was very unhappy about that. Typically, you are going to need your dolly's. So, a truck without a dolly is recipe for disaster to hurt yourself. 2. And the Truck was not gassed up. Almost on empty. So just another example if incompetence and lack of care. Go to another U-Haul. This location is hit or miss when you are really counting on U-Haul.

Dean S. 
Rating:
1.0

Rep was rude and unhelpful. Was being antagonistic to another customer. Didn't check out the vehicle until the next day and then added a bogus cleaning fee. Terrible service!

Malik S. 
Rating:
4.0

The parking is tight; it would be easier if the trucks were faced out for ease of departure.

Pierre L. 
Rating:
2.0

Reserved a truck they gave me a van , customer service was terrible the front desk boys didn't even respond when I was taking to them so I walked out

Sharda G. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

My experience with U-Haul is always excellent. There is nothing to improve. Thank you for always providing a great service. Crystal Paselk

Crystal P. 
Rating:
5.0

Thank you for the customer service!

Hermsn C. 
Rating:
4.0

Clean the vehicle's interior.

Faye F. 
Rating:
5.0

Front desk person was awesome! Check-in check-out was easy. Would use this location again.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

joanne F. 
Rating:
4.0

Parking

Vegas N. 
Rating:
5.0

Customer did not leave a comment.

Togan O. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Alex A. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
5.0

Customer did not leave a comment.

Clarabella L. 
Rating:
5.0

Great service. Super easy, friendly employee, and the truck was new and clean.

Michelle L. 
Rating:
5.0

Very helpful Easy In and out

Lare W. 
Rating:
2.0

The person onsite made me late for an appointment because they didn't open on time. He said he overslept and was 1/2 hour after open late.

Ron M. 
Rating:
3.0

The vehicle I rented was governed and could not exceed 75 miles per hour. I took the vehicle to Idaho where the speed limit is 80 miles per hour. This speed restriction was very negative for me because 1) it was unsafe not to be able to go the speed limit 2) passing slower vehicles was either impossible or unsafe, 3) gas mileage was terrible because I had to push the accelerator down all the way to the floor just to achieve 75 miles per hour, and 4) because there is no cruise control, my leg muscles were tired because I need to keep the vehicle pedal down to the floor almost the entire time. I should have been told about this limitation when I rented the vehicle. Large trucks can go faster. this makes no sense. I am very unhappy at the present time as I have rented UHaul trucks before and not experienced this speed limitation!!! Very bad!!!

Mark C. 
Rating:
5.0

Easy pick up and drop off Nice guys

Lare W. 
No reviews have been submitted for this location.

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