I spoke with Aaron on the phone for several hours on where to ship the UBOX's and when they should be delivered to for unloading. He had some problems with the delivery address but after an hour of troubleshooting we solved the issue. I had a date set for the UBOX delivery to my old address, a pickup date, a delivery to the U-HAUL warehouse near my new address, and a delivery date to my current new address to unpack. When I arrived at my new address I called to find out what time the UBOX's were arriving the following day. I was then told that there was NO home delivery set under my account and that I would have to rent a U-HAUL truck, hire a moving company through U-HAUL, unpack everything in both boxes into the truck, drive THREE MINUTES down the road to my current address and unpack it AGAIN. I was HIGHLY annoyed because I was told that Aaron did not write ANYTHING down in the notes of my profile for a delivery. It was almost as if we had never talked and that he didn't do any part of his job to make things set right. I then had to go in-person to the U-HAUL location where my boxes were (3 minutes away) and explain the entire situation to the worker there. Finally I was able to get my UBOX's that day only to pay an extra $200! That's insane! So I had to pay an extra $200 because Aaron didn't write ANYTHING down that we had spoken about. Highly annoying and dysfunctional.Adam F.
Customer Reviews for AGI Supply Inc
(U-Haul Neighborhood Dealer)
Buchanan, NY 10511
(Off traffic circle in town by Post Office)
Servicios en esta ubicación:
- Mon–Fri8 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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There was damage to my furniture. I filed a claim with UHaul and was denied. I was very disappointed with the damage to my furniture and not getting any reimbursement to attempt to repair the furniture,JOSEPH V.
El cliente no dejó un comentario.RUBY M.
El cliente no dejó un comentario.Lawne G.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.Samuel A.
There's not much more you can do to improve the customer experience here. The staff was extremely helpful and courteous, and even pointed out a local store where I could purchase a lock for my container. Excellent customer service, thank you!Angel A.
El cliente no dejó un comentario.JOHN B.
The location is n/a since they delivered. The destination delivery was missed. U-Haul had us down for us to unload. The box was delivered to a town nearly 3 hours away. It was supposed to be delivered to the actual site. It was two days late and a fee adjustment was never made. Not a good experience.Kevin F.
El cliente no dejó un comentario.Alexis H.
We found the pick-up process very frustrating. We didn't realize there were 3 U-Haul locations in the Madison, WI area. We assumed it would be dropped off 5 minutes from our house on Bedford St.; we found out only by calling the 800 line that it was at the Verona Rd. site, 15 min. + from here. We requested it be relocated to Bedford St. and were told they would do so, only to find out a day later that was not the case and no order went in to that effect. When we finally went to the Verona Rd. site they couldn't find our box! The staff person there was very nice, and he eventually did find it. All in all it was less than ideal. How to improve??? Make the customer aware of the different sites right from the get-go.Christine R.
Horrible experience from beginning to end! And no one cared. Not customer service or the regional office in Middletown, NY. We reserved 3 U boxes and 3 trailers so we could store the boxes on our property. The day of delivery they only had 2 u boxes and 1 trailer! I was on hold with customer service for 1.5 hours to find out that The 3rd box needed to be picked up elsewhere which was completely out of the way. We had movers who were charging by the hour and had No time to clean up uhaul's mistake. If that was inconvenient enough, Now the u boxes needed to be stored in Buchanan, which is exactly what I didn't want. I wanted them on my property for easy access. 3 weeks later we schedule the delivery of the boxes to our house. Customer service adviced that the driver would call to confirm time of delivery the day prior...well I never got the call so I called to make sure my boxes would be delivered. I Spoke to 3 different people who said yes, it would be delivered between 2-3p. 4pm rolls around and no boxes. I called the regional office and after an hour of back and forth they tell me to call the driver to see What her ETA Well when I call the driver- Michelle. When I call Michelle she states she does not have us on her schedule and was off for the day! Her excuse was "no one told me and I don't have a backup driver today" Thanks to uhaul for a nightmare of a move! Next time I will just get a POD container.massiel P.
Originally, I was told that I could have my U-Box delivered to my house. Then, I was told that I could not have my U-Box delivered to my house. I asked if I could pick up the U-Box and transport it to my house. I was told yes. Then, when I called to confirm that I was picking it up the next day, I was told that, no, I couldn't do that. The day the U-Box arrived, I received an e-mail saying I would be contacted to arrange when I could "access" my belongings. That was a Thursday. As of Monday morning, I had received exactly NO contact. I called to arrange for my own pickup, which involved three separate trips, in two cars, 20 minutes each way, to Buchanan, which is not what I was promised would happen. I am grateful that my belongings are now safely in my home, but it was only due to my own dogged pursuit of them and not for any effort put forth by AGI Supply in Buchanan. I would not use this location ever again if I could at all avoid it.Katie C.
El cliente no dejó un comentario.Gary W.
The overall experience with Uhaul and the U box was a nightmare. They shipped it a month early, I was never able to speak to anyone on the phone as they promised someone would call me and every time I had to call I was waiting for hours and transferred many times without receiving the correct information. Lastly, when I thought I had the delivery date and move in set I found out my box was being moved to another facility and not to my apartment and then I fired Uhaul and hired a private vendor to deliver my box. I have used Uhaul in the past to move but after this experience I will no longer do business with the company.Andrea B.
People in the office, very nice and very helpful. GraciasMichael N.
Andy was great! He showed up early and was great with scheduling.Caroline B.
El cliente no dejó un comentario.jennifer G.
El cliente no dejó un comentario.john M.
El cliente no dejó un comentario.Frank Q.
On your site, we selected a Saturday as our pick-up day. That location is closed on Saturday. Therefore it shouldn't have been an option for us to select it or you should have notified us of the discrepancy. Instead we had to wait until Monday to get all our stuff and move in. It was a huge hassle and very expensive.SALLY R.
El cliente no dejó un comentario.ANDY G.
El cliente no dejó un comentario.ANIL M.
El cliente no dejó un comentario.JEANNE D.
The shipping company was fine to deal with except that the box did not show up on the day it was scheduled to be dropped off to be loaded. In addition, i never received a phone call letting me know the box would be a day late. I spent over 2 hours on the phone with uhaul over 2 days, was given misinformation on when the box would arrive at the final destination. I was told I would receive a phone call from the manager to discuss these issues, and never received a call. Out of 8 people I spoke with, only one was able to give clear and helpful information. Shocked and disgusted with uhaul customer service and reliability.CULLEN L.
Both of the employees that I worked with were very friendly and knowledgeable. Andy worked with me to find a time to use U-haul equipment to move my pod, and contacted me as soon as it arrived. They both helped me hitch/un-hitch the trailer from my truck without me even asking for help. I had a great experience!JORDAN P.
El cliente no dejó un comentario.ELISE I.
El cliente no dejó un comentario.RONALD C.
El cliente no dejó un comentario.ANDREW G.
El cliente no dejó un comentario.ANDREW G.
El cliente no dejó un comentario.ANDY G.
El cliente no dejó un comentario.agi S.
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