Customer Reviews for Advantage Storage of Avondale
(U-Haul Neighborhood Dealer)

378 reviews

1101 S Avondale Blvd   Avondale, AZ 85323

(623) 738-1107

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: 11:30 am–3:30 pm

Services at this Location:

Contact Us

(623) 738-1107

1101 S Avondale Blvd
Avondale, AZ 85323

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: 11:30 am–3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MELISSA THOMAS 
Rating:
5.0

No complaints, great service all around

Carlos Jimenez 
Rating:
4.0

The customer service was excellent.

Karla Thompson 
Rating:
5.0

Customer did not leave a comment.

Kimberly Lowe 
Rating:
5.0

Lady that helped was awesome has always , I will definitely use them again , friendly and informative

Carmen Perez 
Rating:
5.0

Customer did not leave a comment.

Rita Gomez 
Rating:
5.0

Customer did not leave a comment.

Ange Agatore 
Rating:
5.0

Front office women were very helpful.

Jason Goodwin 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Gatete 
Rating:
5.0

Customer did not leave a comment.

Ivan Winchester 
Rating:
5.0

the female representative at the counter that assisted me was very helpful and courteous

REYNALDO DELGADO 
Rating:
3.0

Clean the bugs put of the truck

Jerome Moore 
Rating:
5.0

Customer did not leave a comment.

Andy Martinez 
Rating:
3.0

Customer did not leave a comment.

jorge castro 
Rating:
5.0

Check in was not easy on app. Inside truck cab was dirty on pick up. Truck itself sounded like it might break down. Location reps were nice and friendly. Chat rep wasn’t helpful. Phone rep was helpful.

Michael Stahl 
Rating:
5.0

Customer did not leave a comment.

Frances Garrett 
Rating:
5.0

Customer did not leave a comment.

Bobbie Carter 
Rating:
4.0

Customer did not leave a comment.

Jeff Smiley 
Rating:
1.0

Pick up process is difficult and the customer service transfers the caller around for simple issues.

Andrew Estrella 
Rating:
1.0

Horrible customer service. Had a reservation booked for a 1 way, get a call 45 minutes before I’m scheduled to pick it up saying it can only be returned to the same location and that there were no other trucks available. So I had to pay for extra gas and mileage to amend my original contract of a one way. Would not recommend. Always some bull with this company.

Dannette Nooy-Bryant 
Rating:
5.0

Customer did not leave a comment.

Asia Gibson 
Rating:
5.0

Customer did not leave a comment.

Dolores Gallegos 
Rating:
5.0

Customer did not leave a comment.

Shronda Richard 
Rating:
5.0

Customer did not leave a comment.

Jessica Vannoy 
Rating:
5.0

Customer did not leave a comment.

Arthur Anderson 
Rating:
5.0

Customer did not leave a comment.

Vasu Sudula 
Rating:
5.0

Customer did not leave a comment.

Rebecca Hinojos 
Rating:
5.0

Customer did not leave a comment.

Angela Tat 
Rating:
5.0

Customer did not leave a comment.

Sherry Lake 
Rating:
3.0

I was charged for a dolly that was never used or equipped in the truck.

Juan Garivo 
Rating:
5.0

Excellent customer service. Keep up the good work!

fransico candco 
Rating:
5.0

Nothing this location is always spot on with customer service and equipment, never a complaint.

JERRY LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Dustin Alvarado 
Rating:
5.0

Nothing, my experiences I've had with this store have been excellent.

Jerry Lopez 
Rating:
5.0

Great service, very friendly and professional.

Michael Strawn 
Rating:
4.0

Customer did not leave a comment.

Erin Siegrist 
Rating:
4.0

Customer did not leave a comment.

lorena perea 
Rating:
5.0

When will I get my $20 refund UHaul told me to expect since I took it to a further location to have it serviced as haul requested me to?

Luis Ayala 
Rating:
5.0

Customer did not leave a comment.

Starlet Jackson 
Rating:
1.0

What a crazy charges for 3days rental. That’s insane!!!

EDEDET MKPANAM 
Rating:
3.0

Customer did not leave a comment.

yunseob lee 
Rating:
5.0

The office folks at Advantage Storage are very helpful and easy to do business with. Thank you ladies.

Kenneth Shuck 
Rating:
5.0

The most friendly person working at this location. So helpful. If I ever need a truck again I will come here.

Cherlyn Johnson 
Rating:
5.0

I enjoyed my visit, charity was great let me know everything I needed to know,I will come back again

Rudolfo Godinez 
Rating:
4.0

Customer did not leave a comment.

Esteban Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Dakota Schaefer 
Rating:
5.0

Customer did not leave a comment.

Kurt Wagner 
Rating:
5.0

Customer did not leave a comment.

DORIAN PHILLIPS 
Rating:
1.0

First location I went to didn't have my truck that I reserved there was one sitting out there they said it was broken down the man in the location was not even aware that it was meeting maintenance then they sent me to another location assured me that my truck would be ready when I got there when I got there she had a sign on her door she would be back at 12:35 p.m. I didn't return until 1:30 I had to go way out of my way to get this truck then I was told I would get a $50 refund off of my rental and I have yet to see that on my receipt.This is not the first time I have had issues with your company.

Diana Thompson 
Rating:
5.0

Customer did not leave a comment.

HAROLD BEASLEY 
Rating:
5.0

Customer did not leave a comment.

christopher marocco 
Rating:
1.0

Inside truck had trash in it . The roof of the truck had a leak from the

Michelle Middleton 
Rating:
4.0

My only complaint was the inside was dirty with lots of gravel, rock, and dirt. The pull out was also covered in dirt and gravel had to sweep everything out before use. Other than that service was great and the lady who helped me was amazing.

Kody Trgovic 
Rating:
5.0

Customer did not leave a comment.

John Colbert 
Rating:
2.0

Inside and outside was filthy. Windshield so bad, couldn't see thru it. Right rear tire has a slow leak.worse location I ever did business with. Also I paid for a dozen furniture pads. Only six were placed in the van.

Leonard Cook 
Rating:
3.0

Truck had a crack in the windshield, was so dirty you could barely see out the windshield, cargo area was not cleaned from previous user and there was trash in the cab. Other than that, it was all good.

Andre Sprowell 
Rating:
1.0

Showed up to uhaul pick up a couple minutes early, sign on door had a return time for 15 minutes later. Waited 45-50 minutes and called multiple times before somebody sent employee to assist with ‘mobile uhaul pick up’ that was still behind locked gate with no entry. Rented a dolly, dolly was not included. Was told I would not be charged for dolly, was still charged. Return went fine.

Jason Rubio 
Rating:
4.0

expensive

Jayasri Bhalla EL 
Rating:
1.0

Over charged me and was told something different. I have been tryin to get in contact wit someone to help me but no returned phone call.

Marcos Tellez 
Rating:
5.0

The staff was so friendly, patient and helpful. Absolutely the best!

Elizabeth Ayala 
Rating:
5.0

thank you so much guys i really appreciate you it’s was nice Service

ALEXIS VANYE 
Rating:
1.0

Customer did not leave a comment.

Amanda Dyett 
Rating:
5.0

Customer did not leave a comment.

SASHA GARCIA 
Rating:
5.0

Customer did not leave a comment.

Christie RoblesColn 
Rating:
3.0

Easiest drop off EVER! If only everything could be this simple

Kayla Palmer 
Rating:
4.0

Customer did not leave a comment.

Todd Carpenter 
Rating:
1.0

Charity was extremely unhelpful

Sara Hernandez 
Rating:
5.0

Customer did not leave a comment.

David Harris 
Rating:
5.0

Customer did not leave a comment.

Alejandro Alejandro Torres 
Rating:
5.0

Customer did not leave a comment.

Jeff Norfleet 
Rating:
3.0

truck smelled of cigarette. Have asthma because of the smell.

Felix Migenis 
Rating:
5.0

Customer did not leave a comment.

Joel Abaja 
Rating:
5.0

No comment.

Javier Mesquita 
Rating:
5.0

It’s perfect

Octavio Monzon 
Rating:
5.0

Customer did not leave a comment.

Ron Lombard 
Rating:
2.0

The location office charged us an Xtra 30 dollars above what was set up in the original contract. No explanation provided. Fuel tank was filled beyond what was required. Only drove it 15 miles. No damage to the van from my end. It was swept out prior to returning.. I guess previous user didn't bother sweeping it out. The headlights need to be repositioned as driving at night, one was pointed at the ground and the other was pointed in the air. Could hardly see the road. The ignition switch was horrible. Had to adjust the key in and out to get it to work. Will not use them again.

james palmer 
Rating:
5.0

Customer did not leave a comment.

Eva Quezada 
Rating:
5.0

Fast and easy thank you.

ROBERT THOMAS 
Rating:
3.0

Customer did not leave a comment.

Philip Ford 
Rating:
5.0

Customer did not leave a comment.

Cassidy Entwisle 
Rating:
5.0

Customer did not leave a comment.

Larry Davis 
Rating:
5.0

Customer did not leave a comment.

Joseph Bradshaw 
Rating:
4.0

Customer did not leave a comment.

John Witosky 
Rating:
5.0

The manager was great and she was very patient training her new employee. Very friendly, the office was spotless and had a nice scent as soon as you walk in. GreaT experience 10! Thank you, James

James Chavarria 
Rating:
5.0

Customer did not leave a comment.

Tierra Peacock 
Rating:
1.0

I reserved a truck online for 4 hrs and selected the insurance option for a total of $34. When I picked it up I was told they’d charged my card a $70 deposit. I didn’t question it. I returned the truck in less than 4hrs but was some how charged $80 and the reservation was changed to 8hrs without my knowledge or consent. I didn’t realize it until I got home. My reservation was for a 4hr trip with a 1 pm pickup from a location that closed at 5pm. The truck was checked back in at 4:50pm the same day. How do I get refunded the money I was over-charged?

Dwaine Miller 
Rating:
5.0

I did not know this was a U-Haul option, however the lady was very friendly and quick. This facility was well maintained and looked very clean. The only thing is, it looks hidden but definitely a better option than going to Citrus. Citrus is nice but very very busy.

Jesse Guerrero 
Rating:
5.0

Customer did not leave a comment.

Ovidiu Cebzan 
Rating:
5.0

Customer did not leave a comment.

Virgina Adams 
Rating:
5.0

Customer did not leave a comment.

Nichole Medina 
Rating:
2.0

i was charged for 2 utility dollies when i only rented 1 and i was charged for furniture pads that i did not receive.

Destini Perez 
Rating:
5.0

Customer did not leave a comment.

Steven Castro 
Rating:
1.0

Upon arriving to the rental facility, we were not greeted and we had to tell the 3 women working there we needed to pick up the truck. We were told the truck was dirty and due to that fact we’d receive a discount on the mileage (“I should be here when you return the truck and I’ll take care of the miles”). Furthermore, instead of asking for my ID to verify my identity, the woman at the front counter assumed I was not Courtney and stated “we can move the reservation out of her name”. I informed her I was Courtney and provided her with my identification. When we returned the truck (early) we were told we that everything was taken care of only to later receive the email receipt and be charged full price. I would like to have my mileage refunded as I was promised this would be taken care off.

COURTNEY YOUNG 
Rating:
5.0

All good!

JESSE WILLIAMSON 
Rating:
5.0

Friendly service

Maria Meza 
Rating:
5.0

Process was clear and easy.

Sherry Fletcher 
Rating:
5.0

Customer service was very good and helpful & polite thank you

grace galas 
Rating:
5.0

Customer did not leave a comment.

Larry Miller 
Rating:
5.0

Customer did not leave a comment.

Amadou Camara 
Rating:
4.0

Customer did not leave a comment.

SEAN NATALIE 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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