I have never had such disrespect with your customer service. I have called this location MULTIPLE, SEVERAL times and this guy doesn't answer the phone to even save his life. I called the U-Haul customer service line and STILL haven't received ANY FUCKING RESOLUTION. Not one person from U-Haul has contacted me. This is a horrible experience. I wouldn't recommend U-Haul location to ANYONE.Enza L.
Customer Reviews for Addison Rentals
(U-Haul Neighborhood Dealer)
Addison, IL 60101
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: 8 a. m. - 12 p. m.
- 10/2/2022: cerrado
- 10/3/2022: 9:00 a. m. - 5:00 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The property is really run down and not maintained. It looks more like a junkyard for UHaul.Lisa Marie P.
Very convenient the truck was clean, the agent we picked the truck up from was a very nice person it was a good experienceLisa B.
Not scam your customers!!SIMONE R.
El cliente no dejó un comentario.Daniel V.
The attendant was very Friendly, professional And knowledgeable.NIlda M.
Very fast serviceGlen R.
El cliente no dejó un comentario.Craig G.
The truck I was given should only be used for local moves it was a piece of crapKEITH L.
El cliente no dejó un comentario.Edwardstine R.
The truck air conditioning did not work and the check engine light came on immediately. They had no replacement vehicles and suggested I contact roadside assistance.Frank A.
Very friendly and quickNATHAN B.
Lil expensive. Employees need to answer the phone. Other than that all was very good!TIM D.
El cliente no dejó un comentario.Michael U.
El cliente no dejó un comentario.Tyler R.
Very smoothjoe K.
The cabin of the truck was filthy. It had a sticky red liquid that resembled blood on the driver and middle seats. I noticed this after I had already left the pick up location and was on a tight schedule so I had to sanitize it myself.Daniel T.
I picked this moving truck up on empty and returned it on empty. I was charged a $30 fee and a $70 fee for gas. Also, when trying to call the location, no one ever answersSheri M.
El cliente no dejó un comentario.Arthur F.
El cliente no dejó un comentario.Gregory T.
El cliente no dejó un comentario.Federico D.
I reserved U-Haul at 7:30 for pick up but when i got there to pick up my truck, app said i have to wait till location open so I waited there till 8:30 but no one showed upDip P.
El cliente no dejó un comentario.Cynthia S.
Customer Service is top notch and the gentleman running the place keeps everything clean and well maintained.Todd H.
El cliente no dejó un comentario.Tineyi N.
El cliente no dejó un comentario.Allan H.
El cliente no dejó un comentario.Allan H.
El cliente no dejó un comentario.Navaid A.
The employee was not there during working hours for us to turn in the trailer. The app would not work to allow us to turn it in on-line. This location lost two customers this past Sunday morning when they arrived to pick up their rental and no one was there. Very poorly run office.Murray I.
El cliente no dejó un comentario.David O.
excellent serviceJohn D.
El cliente no dejó un comentario.John L.
The inside of the truck was dirty and muddy, and the inside of the back of the truck had tons of debris on the floor. Additionally, I asked for a dozen moving blankets and we did not receive them. I would like a refund for the blankets if possible. Gracias.Addisen R.
El cliente no dejó un comentario.Joe L.
El cliente no dejó un comentario.Kevin P.
El cliente no dejó un comentario.Patricia C.
El cliente no dejó un comentario.Jose Damian R.
We went to drop off our truck and auto transport during business hours. I stood in the lobby shouting hello for over five minutes before dropping my key in the box and leaving. With all the signs on the door stating where not to park, and threat of an additional charge, I couldn't even ask someone if I parked in a good place. Someone should have been at the desk.Tiffany T.
El cliente no dejó un comentario.patty B.
El cliente no dejó un comentario.Migeljano K.
Great location and great management. Will continue to rent from this placeMatthew M.
Jesse on83 lake u Haul location is a great employee professional don't ever lose him as a employee johnjohn R.
El cliente no dejó un comentario.Laura F.
El cliente no dejó un comentario.Dave B.
The facility smells like a dirty ashtray and it is very dingy and not well-keptKelly S.
El cliente no dejó un comentario.Latoya P.
El cliente no dejó un comentario.JAMES D.
Give the guy a raisejoe L.
The vehicle was parked in the mud with the front seats all dirty. Location was closed prior to the closing time. Customer service took over 30 minutes to assist to find the keys.David M.
Truck ran greatDan K.
Smooth, fast and friendly service. Got what I needed and on my way.James H.
The truck was dirty and feel it needs maintenance. Very rough ride and might have transmission issues and sucked gas like no other truck I have used (but I am not a mechanic) My return was handled excellent and the young lady was very helpful and professional with issues I had I would consider using again with hopes the truck was maintained betterDeanne M.
El cliente no dejó un comentario.Pearl M.
El cliente no dejó un comentario.demond B.
Addison Rentals saved the day because our truck reservation at AJ's Auto Repair never happened, as they didn't leave any way for us to get the keys for the truck. Caused MAJOR stress on moving day. They should NOT be an authorized U-Haul dealer. Jesse at Addison Rentals was great and very helpful.Connie P.
El cliente no dejó un comentario.Juan F.
Everything was as plannedFrank P.
I was charged $720 3 weeks after the return??? What is this for?raymond P.
El cliente no dejó un comentario.BEN A.
El cliente no dejó un comentario.roman G.
Great location, friendly staff. Thank you !Mariusz L.
El cliente no dejó un comentario.juan L.
Very friendly And helpful. I would totally recommend that location.Dawn C.
The truck had the check engine on and is not stable and move a lot side to side.Marco E.
El cliente no dejó un comentario.Joel E.
Excellent and Friendly serviceJim F.
El cliente no dejó un comentario.Todd H.
Was closedJennifer C.
El cliente no dejó un comentario.STEPHEN L.
The poor guy at the service desk was having computer issues slowing the truck rental process down and still this guy remained friendly and was trying to do everything he could to get me taken care of and on my way!james N.
El cliente no dejó un comentario.John K.
C When you rent a truck to tow a vehicle You should supply the tow ball and receiver to tow the vehicle Not make the customer buy it Very dissatisfiedcharles S.
El cliente no dejó un comentario.charles S.
Maintain at the VERY MINIMUM a wipe down of the interior of the truck or van you're giving out to your customers, with disinfectant wipes. Our truck was pretty gnarly, and I would definitely stay away from this location. It was dirty and in someone's former house. Gross. Next, please...By the way... when an insurance agent rents a truck from you, and you clearly tell the rep behind the counter YOU DO NOT WANT the extra insurance, and you put it on the sales slip anyway thinking they won't catch it & you try to charge them for it anyway, CLAIMING "oh sorry, I didn't catch that", sorry guy. I'm not the idiot you were hoping for. Once again, take it off and remind me not to recommend you to anyone I know.Hull H.
Was great he was expecting us and great service we were in and out. GraciasROBERTO H.
El cliente no dejó un comentario.denise N.
El cliente no dejó un comentario.Hector M.
Your counter person was outstanding super politerosa R.
El cliente no dejó un comentario.THEODORE R.
El cliente no dejó un comentario.Elizabeth H.
Truck's check engine light was on the entire time and was leaking water inside the cab. I thought this bad until I also saw that it leaked water inside the truck bed on equipment that I was hauling. Kind of ridiculous to rent a truck and destroy my own stuff.Ryan B.
El cliente no dejó un comentario.terry F.
El cliente no dejó un comentario.Bruce T.
Office was supposed to be open. No one there. Called - no answer. Called main office in Madison, WI - agent was informative and friendly. She told us to drop keys in box and leave truck. We did and it was ok but very apprehensive of process.Carole F.
Love this location, but there are no vans there, get a van there because I go to home depot now because you no longer have the vans there.Joe L.
El cliente no dejó un comentario.Giuseppe C.
Have a less deserted truck location and better user friendly app.Vydia G.
The after hours drop off was very difficult to do with the app provided.Too many questions to answer. Had to take photos and download from my phone and reupload to your app as the app for photos wasn't working. Took too long to do.Ryan P.
El cliente no dejó un comentario.LUIS L.
El cliente no dejó un comentario.Cynthia V.
El cliente no dejó un comentario.Garry V.
The truck was dirty inside and the air conditioning was actually blow Hot air and it was 83 degrees outside.TERRY M.
I was Overcharged by $21.78 from the gentleman who told me and my dad that I would only be charged for the price he sent and confirmed on the final bill the he emailed to me.Rhonda R.
El cliente no dejó un comentario.roslyn W.
El cliente no dejó un comentario.Steve T.
Place runs very well. Jesse Smith tool very good care of uspaul M.
My problem was NOT with the local provider of Uhaul. He was fine. My problem came from Uhaul.com, which sent me to an old Uhaul agent. I spent almost half an hour on the phone trying to locate the new location, only to be hung up on twice before speaking with anyone. That lost time of one hour put me back with the laborers hired to unload my truck later that day. The delay cost me an extra $40 out of my own pocket. So, the problem was with Uhaul.com providing outdated information for pickup locations and then a completely useless phone system for contacting to get new information. I had to figure it allout on my own through consultation with old Uhaul dealer, which cost me time and money. So I'm not impressed with the website and phone system at all, even though the local dealer was perfectly fine.Brendan G.
El cliente no dejó un comentario.Victor N.
It would of been nice to have the place load out car instead of us having to drive to Melrose Park to have someone load the car on the trailerBelen B. R.
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