Customer Reviews for Addison Rentals
(U-Haul Neighborhood Dealer)

298 comentarios

17W350 Lake St   Addison, IL 60101

(630) 749-2415

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sábado
    9 a. m. - 5 p. m.
  • Domingo
    8 a. m. - 12 p. m.
Horario especial
  • 12/18/2022: cerrado
  • 12/25/2022 - 12/26/2022: cerrado
  • 12/31/2022 - 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(630) 749-2415

17W350 Lake St
Addison, IL 60101

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 6 p. m.
  • Sábado
    9 a. m. - 5 p. m.
  • Domingo
    8 a. m. - 12 p. m.
Horario especial
  • 12/18/2022: cerrado
  • 12/25/2022 - 12/26/2022: cerrado
  • 12/31/2022 - 1/1/2023: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Person at the counter was friendly, quick and efficient. We found our way to the van and it was in good condition with the gas tank full. When I returned, he came out to the van before I opened the door. The online checkin was a little clunky but he helped me through it. The exit was easy. A receipt was emailed to me. The only downside was that I was told by the online reservationist that I could not park my car there while using the van and there wasn't a covientient place around to park. It's kind of off the beaten track.

DAVID C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kiante G. 
Clasificación:
1.0

Extremely difficult to find. Not well lit.

Sarah P. 
Clasificación:
5.0

The representative here gave excellent service and he is an asset to the company

Kevin F. 
Clasificación:
5.0

everything was easy and fast

DINO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dariusz R. 
Clasificación:
5.0

Nothing but continue being as courteous and nice as this guy was that helped me

Marcello D. 
Clasificación:
1.0

U-Haul app needs to improve , was unable to get lock box combination, had to call for it and verification process ridiculous, asking me for a passport for further verification

Alejandro P. 
Clasificación:
5.0

Every thing went great the person on duty was very friendly and detailed.

Andrew B. 
Clasificación:
5.0

Great overall experience. Seamless and easy.

Brian P. 
Clasificación:
4.0

Employee there is very helpful

Frank P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ranulfo R. 
Clasificación:
5.0

Jessie was terrific to work with. Made it super easy and fast!

sam S. 
Clasificación:
3.0

Don't rent pickup trucks without informing customers you don't provide a hitch

Robert S. 
Clasificación:
5.0

Excellent service. No improvements needed. Thank you Jesse for all your help and providing quality service!!

Joeseph E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC L. 
Clasificación:
5.0

the first rental service needs to be FIXED not help full at all!!!!! the return they helped me. (thank you on this) first as it was 35 miles away. this one was only 2 miles away.

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fermin P. 
Clasificación:
1.0

I have never had such disrespect with your customer service. I have called this location MULTIPLE, SEVERAL times and this guy doesn't answer the phone to even save his life. I called the U-Haul customer service line and STILL haven't received ANY FUCKING RESOLUTION. Not one person from U-Haul has contacted me. This is a horrible experience. I wouldn't recommend U-Haul location to ANYONE.

Enza L. 
Clasificación:
3.0

The property is really run down and not maintained. It looks more like a junkyard for UHaul.

Lisa Marie P. 
Clasificación:
5.0

Very convenient the truck was clean, the agent we picked the truck up from was a very nice person it was a good experience

Lisa B. 
Clasificación:
1.0

Not scam your customers!!

SIMONE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V. 
Clasificación:
4.0

The attendant was very Friendly, professional And knowledgeable.

NIlda M. 
Clasificación:
5.0

Very fast service

Glen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig G. 
Clasificación:
4.0

The truck I was given should only be used for local moves it was a piece of crap

KEITH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwardstine R. 
Clasificación:
1.0

The truck air conditioning did not work and the check engine light came on immediately. They had no replacement vehicles and suggested I contact roadside assistance.

Frank A. 
Clasificación:
5.0

Very friendly and quick

NATHAN B. 
Clasificación:
4.0

Lil expensive. Employees need to answer the phone. Other than that all was very good!

TIM D. 
Clasificación:
5.0

Friendly

Michael M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler R. 
Clasificación:
5.0

Very smooth

joe K. 
Clasificación:
3.0

The cabin of the truck was filthy. It had a sticky red liquid that resembled blood on the driver and middle seats. I noticed this after I had already left the pick up location and was on a tight schedule so I had to sanitize it myself.

Daniel T. 
Clasificación:
1.0

I picked this moving truck up on empty and returned it on empty. I was charged a $30 fee and a $70 fee for gas. Also, when trying to call the location, no one ever answers

Sheri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Federico D. 
Clasificación:
1.0

I reserved U-Haul at 7:30 for pick up but when i got there to pick up my truck, app said i have to wait till location open so I waited there till 8:30 but no one showed up

Dip P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
5.0

Customer Service is top notch and the gentleman running the place keeps everything clean and well maintained.

Todd H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tineyi N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Navaid A. 
Clasificación:
2.0

The employee was not there during working hours for us to turn in the trailer. The app would not work to allow us to turn it in on-line. This location lost two customers this past Sunday morning when they arrived to pick up their rental and no one was there. Very poorly run office.

Murray I. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
5.0

excellent service

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
3.0

The inside of the truck was dirty and muddy, and the inside of the back of the truck had tons of debris on the floor. Additionally, I asked for a dozen moving blankets and we did not receive them. I would like a refund for the blankets if possible. Gracias.

Addisen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jose Damian R. 
Clasificación:
1.0

We went to drop off our truck and auto transport during business hours. I stood in the lobby shouting hello for over five minutes before dropping my key in the box and leaving. With all the signs on the door stating where not to park, and threat of an additional charge, I couldn't even ask someone if I parked in a good place. Someone should have been at the desk.

Tiffany T. 
Clasificación:
3.0

El cliente no dejó un comentario.

patty B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Migeljano K. 
Clasificación:
5.0

Great location and great management. Will continue to rent from this place

Matthew M. 
Clasificación:
5.0

Jesse on83 lake u Haul location is a great employee professional don't ever lose him as a employee john

john R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dave B. 
Clasificación:
2.0

The facility smells like a dirty ashtray and it is very dingy and not well-kept

Kelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

Give the guy a raise

joe L. 
Clasificación:
2.0

The vehicle was parked in the mud with the front seats all dirty. Location was closed prior to the closing time. Customer service took over 30 minutes to assist to find the keys.

David M. 
Clasificación:
4.0

Truck ran great

Dan K. 
Clasificación:
5.0

Smooth, fast and friendly service. Got what I needed and on my way.

James H. 
Clasificación:
3.0

The truck was dirty and feel it needs maintenance. Very rough ride and might have transmission issues and sucked gas like no other truck I have used (but I am not a mechanic) My return was handled excellent and the young lady was very helpful and professional with issues I had I would consider using again with hopes the truck was maintained better

Deanne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pearl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

demond B. 
Clasificación:
5.0

Addison Rentals saved the day because our truck reservation at AJ's Auto Repair never happened, as they didn't leave any way for us to get the keys for the truck. Caused MAJOR stress on moving day. They should NOT be an authorized U-Haul dealer. Jesse at Addison Rentals was great and very helpful.

Connie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan F. 
Clasificación:
5.0

Everything was as planned

Frank P. 
Clasificación:
1.0

I was charged $720 3 weeks after the return??? What is this for?

raymond P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEN A. 
Clasificación:
1.0

El cliente no dejó un comentario.

roman G. 
Clasificación:
5.0

Great location, friendly staff. Thank you !

Mariusz L. 
Clasificación:
5.0

El cliente no dejó un comentario.

juan L. 
Clasificación:
5.0

Very friendly And helpful. I would totally recommend that location.

Dawn C. 
Clasificación:
3.0

The truck had the check engine on and is not stable and move a lot side to side.

Marco E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel E. 
Clasificación:
5.0

Excellent and Friendly service

Jim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
3.0

Was closed

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
3.0

The poor guy at the service desk was having computer issues slowing the truck rental process down and still this guy remained friendly and was trying to do everything he could to get me taken care of and on my way!

james N. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

C When you rent a truck to tow a vehicle You should supply the tow ball and receiver to tow the vehicle Not make the customer buy it Very dissatisfied

charles S. 
Clasificación:
3.0

El cliente no dejó un comentario.

charles S. 
Clasificación:
2.0

Maintain at the VERY MINIMUM a wipe down of the interior of the truck or van you're giving out to your customers, with disinfectant wipes. Our truck was pretty gnarly, and I would definitely stay away from this location. It was dirty and in someone's former house. Gross. Next, please...By the way... when an insurance agent rents a truck from you, and you clearly tell the rep behind the counter YOU DO NOT WANT the extra insurance, and you put it on the sales slip anyway thinking they won't catch it & you try to charge them for it anyway, CLAIMING "oh sorry, I didn't catch that", sorry guy. I'm not the idiot you were hoping for. Once again, take it off and remind me not to recommend you to anyone I know.

Hull H. 
Clasificación:
5.0

Was great he was expecting us and great service we were in and out. Gracias

ROBERTO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

denise N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hector M. 
Clasificación:
5.0

Your counter person was outstanding super polite

rosa R. 
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