Customer Reviews for Addison Rentals
(U-Haul Neighborhood Dealer)

210 reviews

17W350 Lake St   Addison, IL 60101

(630) 749-2415

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(630) 749-2415

17W350 Lake St
Addison, IL 60101

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 8 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
3.0

Was closed

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
3.0

The poor guy at the service desk was having computer issues slowing the truck rental process down and still this guy remained friendly and was trying to do everything he could to get me taken care of and on my way!

james N. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
3.0

C When you rent a truck to tow a vehicle You should supply the tow ball and receiver to tow the vehicle Not make the customer buy it Very dissatisfied

charles S. 
Rating:
3.0

Customer did not leave a comment.

charles S. 
Rating:
2.0

Maintain at the VERY MINIMUM a wipe down of the interior of the truck or van you're giving out to your customers, with disinfectant wipes. Our truck was pretty gnarly, and I would definitely stay away from this location. It was dirty and in someone's former house. Gross. Next, please...By the way... when an insurance agent rents a truck from you, and you clearly tell the rep behind the counter YOU DO NOT WANT the extra insurance, and you put it on the sales slip anyway thinking they won't catch it & you try to charge them for it anyway, CLAIMING "oh sorry, I didn't catch that", sorry guy. I'm not the idiot you were hoping for. Once again, take it off and remind me not to recommend you to anyone I know.

Hull H. 
Rating:
5.0

Was great he was expecting us and great service we were in and out. Thanks

ROBERTO H. 
Rating:
5.0

Customer did not leave a comment.

denise N. 
Rating:
3.0

Customer did not leave a comment.

Hector M. 
Rating:
5.0

Your counter person was outstanding super polite

rosa R. 
Rating:
4.0

Customer did not leave a comment.

THEODORE R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
2.0

Truck's check engine light was on the entire time and was leaking water inside the cab. I thought this bad until I also saw that it leaked water inside the truck bed on equipment that I was hauling. Kind of ridiculous to rent a truck and destroy my own stuff.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

terry F. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
2.0

Office was supposed to be open. No one there. Called - no answer. Called main office in Madison, WI - agent was informative and friendly. She told us to drop keys in box and leave truck. We did and it was ok but very apprehensive of process.

Carole F. 
Rating:
4.0

Love this location, but there are no vans there, get a van there because I go to home depot now because you no longer have the vans there.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe C. 
Rating:
1.0

Have a less deserted truck location and better user friendly app.

Vydia G. 
Rating:
3.0

The after hours drop off was very difficult to do with the app provided.Too many questions to answer. Had to take photos and download from my phone and reupload to your app as the app for photos wasn't working. Took too long to do.

Ryan P. 
Rating:
3.0

Customer did not leave a comment.

LUIS L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia V. 
Rating:
5.0

Customer did not leave a comment.

Garry V. 
Rating:
2.0

The truck was dirty inside and the air conditioning was actually blow Hot air and it was 83 degrees outside.

TERRY M. 
Rating:
1.0

I was Overcharged by $21.78 from the gentleman who told me and my dad that I would only be charged for the price he sent and confirmed on the final bill the he emailed to me.

Rhonda R. 
Rating:
3.0

Customer did not leave a comment.

roslyn W. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Place runs very well. Jesse Smith tool very good care of us

paul M. 
Rating:
3.0

My problem was NOT with the local provider of Uhaul. He was fine. My problem came from Uhaul.com, which sent me to an old Uhaul agent. I spent almost half an hour on the phone trying to locate the new location, only to be hung up on twice before speaking with anyone. That lost time of one hour put me back with the laborers hired to unload my truck later that day. The delay cost me an extra $40 out of my own pocket. So, the problem was with Uhaul.com providing outdated information for pickup locations and then a completely useless phone system for contacting to get new information. I had to figure it allout on my own through consultation with old Uhaul dealer, which cost me time and money. So I'm not impressed with the website and phone system at all, even though the local dealer was perfectly fine.

Brendan G. 
Rating:
5.0

Customer did not leave a comment.

Victor N. 
Rating:
5.0

It would of been nice to have the place load out car instead of us having to drive to Melrose Park to have someone load the car on the trailer

Belen B. R. 
Rating:
5.0

Addison IL is a great location to rent equipment from. The staff is super friendly and helpful.

Randall W. 
Rating:
5.0

Friendly and helpful service in a convenient location in an older house.

harold B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Nice and easy going! Great customer service

Damian S. 
Rating:
1.0

Building/office smelled of cigarette smoke. Person on duty was completely unfriendly and probably the worst customer service experience I can point to in recent memory.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

mario G. 
Rating:
4.0

Customer did not leave a comment.

TIM M. 
Rating:
1.0

Misinformation about the allowable grace period to return trailer on a Sunday when this facility was closed. Informed during pick-up that since facility was closed all day, they would be lenient on the return. Trailer brought back < 2 hours after due time and I was charged for an entire additional day!

Jake H. 
Rating:
5.0

Jesse is great ! Very polite ! I will definitely visit this uhaul again

Robert P. 
Rating:
5.0

Always a pleasure to do business here. Quick,friendly and efficient.

paul Q. 
Rating:
5.0

Customer did not leave a comment.

MARITZA S. 
Rating:
2.0

Website needs to indicate what's out of stock. Maybe order more equipment

Alec T. 
Rating:
5.0

it was a simple transaction

mike I. 
Rating:
4.0

Customer did not leave a comment.

Kent S. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
2.0

Very unfriendly. Also, your app on the android phone is garbage. I tried for 10 minutes to do the self return- it wouldn't accept the pic of the mileage. Had to use someone else's iPhone.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

KONRAD M. 
Rating:
2.0

UHaul stinks. The whole reservation process was terrible and inconclusive as to how and where and when I would get my rental trailer.

Scott J. 
Rating:
5.0

I Jesse Da man in Addison Da guy knows his job don't lose that employee u haul

john R. 
Rating:
5.0

Very easy drop off process. Will definitely keep this place in mind for other times.

EDWARD T. 
Rating:
4.0

Lot needs to be paved.

Brad B. 
Rating:
1.0

My problem wasn't specifically with this location but my entire uhaul experience. I was supposed to pickup my 26' truck on Thursday night. A few hours before pickup I get a text that says my rental isn't available for pickup I until the next morning. So I call and after being on hold and talking to the wrong people for over an hour and a half, I was told I would have to go 40 minutes away to this location for pickup the next morning. I asked if they can guarantee that it would be there and I was promised that it would be. So the next morning I drive to this location and my truck isn't there. After about a half an hour of back and forth I was told that the best they could do was give me a 20' truck but instead of a one way rental, it had to be returned there. Where I was moving to was 4 hours away. So I had to drive it back there and have someone follow me to pick me up, costing us each another 8 hours. I called uhaul to let them know I was displeased and I was on hold for over two and a half hours, being hung up on 4 different times by four different people who put me on hold. On top of this the truck smelled like cigarettes, there was ash in overs cup holder, it was sticky from whatever was spilt in there, and the check engine light was on the entire time. This is unacceptable and a huge waste of my time for something that is supposed to be convenient. And now I need to figure out how to get the rest moved as I couldn't fit everything because I didn't get the truck I ordered.

Jesse E. 
Rating:
5.0

One think was that the truck smell a lot like cigarettes. It was overpowering, but it was a nice truck.

RICARDO R. 
Rating:
4.0

ensure the trailer/s have ramps built in or at least tell the customer the specific rental they requested has none.

EDDIE W. 
Rating:
3.0

Customer did not leave a comment.

Jorge G. 
Rating:
4.0

Truck was on the dirty side on the interior, check engine light was on and AC did not work.

Adam R. 
Rating:
1.0

Needs retraining on customer service

DARREL M. 
Rating:
3.0

Customer did not leave a comment.

Dean T. 
Rating:
5.0

Customer did not leave a comment.

Pete S. 
Rating:
5.0

Great customer service very helpful on selecting the right truck that I needed.

William T. 
Rating:
4.0

Let them know about the multi-step process for returning after hours. I wasn't told anything more than where to park the vehicle. It all worked out in the end though. I guess.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

freeman T. 
Rating:
4.0

Customer did not leave a comment.

DOUG L. 
Rating:
3.0

The truck that was provided to me was very shaky And bouncy when I was driving it.

martin H. 
Rating:
5.0

My reserved furniture dolly was unavailable and the location said none had been for three months. Please update/improve the website to provide this info as it was a huge timing challenge to buy a dolly in the short time my crew was availableâ€"but if I had known ahead of time, that would have been easy.

Keith L. 
Rating:
4.0

Steering and brakes need some attention but got what I needed to do done.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Karin L. 
Rating:
4.0

Customer did not leave a comment.

Sara F. 
Rating:
5.0

Customer did not leave a comment.

Cristian A. 
Rating:
5.0

Jesse was very helpful and courteous.

XIHONG G. 
Rating:
5.0

store manager was spot on and very nice

Martin L. 
Rating:
5.0

There was no phone number for this location to confirm rental agreement at the location

dan M. 
Rating:
5.0

Customer did not leave a comment.

chris G. 
Rating:
5.0

Jesse was incredible and very professional!!! It was a pleasure dealing with him!

Dale C. 
Rating:
4.0

The pick up via app was weird and needed another person to be called for an emergency contact. Well took forever. Besides that is was fast and easy

timothy W. 
Rating:
5.0

Open earlier

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
1.0

Difficult to get into for pickup

Gaelen F. 
Rating:
5.0

This was one of the best experiences I've had. The gentleman that helped me at the facility was friendly and quick getting my rental all set up.

TRACY S. 
Rating:
2.0

Customer did not leave a comment.

Jaime T. 
Rating:
5.0

This was by far such an easy and smooth pick-up. This experience was a great one. It was nice to walk in to no wait, business hours as indicated, and they person was available and ready with paperwork, knowledge, and overall made my experience very pleasurable.

Mariam G. 
Rating:
4.0

While store is in a good location it is somewhat isolated and could use more safety lighting for after dark customers. It may be difficult to find based on address alone. Additional guidance in advertisements would be helpful for example noting that one need "Access by a frontage road on north side of Lake St." Jessie is great and works hard. Need more cargo vans available for rent. Parking lot pot holes need to be fixed.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Jesus A. 
Rating:
5.0

Excellent service

thomas R. 
Rating:
5.0

Customer did not leave a comment.

DOUG L. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Gail C. 
Rating:
5.0

Site did not have extra pads available.

Scott E. 
Rating:
3.0

The truck reeked of cigarette smoke. And was a terrible riding truck on the highway. The truck was just old.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Dianne D. 
Rating:
5.0

Customer did not leave a comment.

Jill W. 
Rating:
5.0

Customer did not leave a comment.

jaeho C. 
Rating:
4.0

Roadway to facility needs to be repaired

Mark O. 
Rating:
4.0

Customer did not leave a comment.

elizbeth B. 
Rating:
5.0

Nothing to improve verything was good. Equipment and customer service

James R. 
Rating:
5.0

Jessie is great

Riley W. 
Rating:
5.0

Would have preferred not to have had to put gas in right when I picked it up. The truck had less than 1/8 of a tank.

Michael H. 
No reviews have been submitted for this location.

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