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FATIMA O
Customer Reviews for Addison Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing I didn't have a problem. Everything went well.
MARK FJesse did a great job explaining everything and had the truck ready for us when we arrived and checked us out quickly upon returning. Couldn't ask for anymore.
MICHAEL CWe were 100% satisfied with our experience Uhaul experience. The truck was clean and ready to go on time. The office staff was welcoming knowledgeable, and accommodating. Thank you for helping our moving process go smoothly. We hope we don't have to move again for a very long time, but when we do, our business will stay with uhaul.
NICOLE CUhaul corporate is terrible customer service. They did not send me the truck details, hence I could not get my truck on time and resulted in paying extra money to the movers as they had to wait. I called customer service waited for more thelan 20minutes and still no body there to help. Very poor instructions for picking up truck.
narasimha KThe manager is a great guy personable service always has what I need great that they r down the street highly recommend!
suzanne bJesse was very helpful.
BENJAMIN RI thought Jessie at this location did a great job Walked me through your procedure of driver's license photo and scan and online process. Like to use his facility
cynthia cSuper friendly and helpful! Jessee was amazing thanks again for your help!
Eugenio GYour employee, Jessie, was very helpful.
Tim HCosmetic improvements only.
Don RHassle free highly recommended !
Mauro MThe location dilapidated and run down. The driveway and parking is dangerous.
Joshua DJessie was great
Giovanna RProfessional services
angel fThe site did not allow self pick up. Then the truck was smelly and dirty.
Gustavo MThe guy there is friendly and he will take care of you when it comes to the equipment you might be looking for
Eliud CGreat and fast service
Eliud CBueno
ALONSO CThe man we dropped it off. It was very nice. He took the truck and put it away. Everything was good.
Virgil RGreat experience. Went smooth from start to finish. Gracias
Jessica IThank you for making this process easier.
Danielle GThe uhaul app sucks
Mike WGood customer service very knowledgeable.
shean MAssociates very helpful , friendly and supportive highly recommended to everyone ⭐️
Rosa MStaff member was professional, friendly and very helpful
Erica SGreat prices
alfonso gThank u appreciate. I was drove long way round trip 390 mile. Engine very smooth, very quiet, good tires. Customer service good job. Gracias
john q🫠good
TOJIKHON NNothing, great experience
Jeffrey KFor me, everything went smoothly. No problems picking up trailer.
mike kYour employee, Jesse, is excellent!!! Addison, Illinois
debbie sThey're so awesome and they are very nice and very friendly I will be back also I recommend
Jose Gthe guy was a complete ass hole
Geoff FFriendly & professional service. Thanks!
Ellen CChecking the tires, and make sure that they have no leaks and enough tread. I had a flat tire after renting it, the tire looked very old. The U-Haul roadside assistance was excellent. They came out and swapped out the wheel and tire….
FRANK PThe other company that I used to rent a van canceled on me on the day I was moving. I used Uhaul and I got a van right away. I appreciate it
joel dI absolutely dispised having to take pictures of my ID and the truck with my own mobile device. This took a significant amount of time and effort to complete when this has typically been done by the location and not the renter of the vehicle.
Jacob WI have nothing to add, experience with the location and the vehicle better than expected.
Angela AUhaul should not promise a 20 foot truck when they can't deliver. The day before our move you switched our order to an hour away in the city on the weekend of a big NASCAR event. This is much different compared to the location five minutes away which is what I originally asked for. That is not only inconvenient, not what you promised, but also more expensive due to the miles and time. I booked my truck weeks in advanced so this order should have been on top priority to ensure you'd have what we needed. I could understand if our representative presented us with similar options closer since it was a big truck, but they did not. They also made the decision before talking with me and told me about it on my voice mail. Overall very unprofessional. Also your customer service call center is horrible. My boyfriend and I waited on hold for at least a half hour or more multiple times and only once did we talk to someone. I even tried the chat feature online and set up online for uhaul to call me. No one ever responded on the chat service. When U-Haul called me from the call service the person said they'd transfer me to someone to help and no one ever answered. On top of it when we went to get our 10 foot truck (instead of 20) this location didn't have dollies, which I ordered in advance, and we were their first customer. Extremely dissatisfied and will not order from your company again since the last almost three times you've changed the order on us last minute.
Emmanuel mQuick and easy rental, everything was done thru the website and worked out perfectly
Scott VService was good and made easy for drop off.
Debra SCustomer service was good
Michael MI used the phone check in/out. I wasn't aware that I would be asked for someone's name and number for whatever reason. If I had known this ahead of time, I would have started the pick up session earlier than when I got to the lot. It took twice as long to get the truck and return it. I'm also still waiting for my receipt, 24 hours later
Jennifer BI was told by the person running the location due to the car transport trailer straps broken from the previous renter that he would give me a partial refund on my bill, but never did.
Julian MFast and easy check in with a friendly neighborhood touch. Nothing else needed.
Terry BLocation is great, but road to it is full of potholes and should be repaired.
Ruth MOriginally I was supposed to pick up my rental in Bensenville. I ordered pads a few dollies and several other things needed fory move. Few days before I am notified that I would be picking up in Addison. While I didn't get charged for them the person behind the counter in Addison told me he didn't supply any of the things that I had ordered on line. Nice to be told this the day I go to pick up my truck. First off I'm inconvenienced by having to go to Addison instead of my own town then told no supplies. In Addison I was referred to drive to Bensenville to pick up supplies. Drive to Bensenville only to find out they are not a full service rental so they didn't have supplies. If I ordered these on line exactly where was I supposed to be getting them. All of this running around sete back well over an hour and I was not happy. Next move I don't think I would recommend UHaul to anyone. Wasn't even offered an apology for going on two wild goose chases and still came up short and didn't have what I needed. Poor communication all around
David MI did not get a receipt would like one showing what I paid time and date for my records and for using the truck if I was stopped by police
Chuck M