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Aaron D.
Customer Reviews for Addison Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Danielle G.The uhaul app sucks
Mike W.Good customer service very knowledgeable.
shean M.Associates very helpful , friendly and supportive highly recommended to everyone âï¸
Rosa M.Staff member was professional, friendly and very helpful
Erica S.Great prices
alfonso G.Thank u appreciate. I was drove long way round trip 390 mile. Engine very smooth, very quiet, good tires. Customer service good job. Thanks
john Q.🫠good
TOJIKHON N.Nothing, great experience
Jeffrey K.For me, everything went smoothly. No problems picking up trailer.
mike K.Your employee, Jesse, is excellent!!! Addison, Illinois
debbie S.They're so awesome and they are very nice and very friendly I will be back also I recommend
Jose G.the guy was a complete ass hole
Geoff F.Friendly & professional service. Thanks!
Ellen C.Checking the tires, and make sure that they have no leaks and enough tread. I had a flat tire after renting it, the tire looked very old. The U-Haul roadside assistance was excellent. They came out and swapped out the wheel and tire….
FRANK P.The other company that I used to rent a van canceled on me on the day I was moving. I used Uhaul and I got a van right away. I appreciate it
joel D.I absolutely dispised having to take pictures of my ID and the truck with my own mobile device. This took a significant amount of time and effort to complete when this has typically been done by the location and not the renter of the vehicle.
Jacob W.I have nothing to add, experience with the location and the vehicle better than expected.
Angela A.Uhaul should not promise a 20 foot truck when they can't deliver. The day before our move you switched our order to an hour away in the city on the weekend of a big NASCAR event. This is much different compared to the location five minutes away which is what I originally asked for. That is not only inconvenient, not what you promised, but also more expensive due to the miles and time. I booked my truck weeks in advanced so this order should have been on top priority to ensure you'd have what we needed. I could understand if our representative presented us with similar options closer since it was a big truck, but they did not. They also made the decision before talking with me and told me about it on my voice mail. Overall very unprofessional. Also your customer service call center is horrible. My boyfriend and I waited on hold for at least a half hour or more multiple times and only once did we talk to someone. I even tried the chat feature online and set up online for uhaul to call me. No one ever responded on the chat service. When U-Haul called me from the call service the person said they'd transfer me to someone to help and no one ever answered. On top of it when we went to get our 10 foot truck (instead of 20) this location didn't have dollies, which I ordered in advance, and we were their first customer. Extremely dissatisfied and will not order from your company again since the last almost three times you've changed the order on us last minute.
Emmanuel M.Quick and easy rental, everything was done thru the website and worked out perfectly
Scott V.Service was good and made easy for drop off.
Debra S.Customer service was good
Michael M.I used the phone check in/out. I wasn't aware that I would be asked for someone's name and number for whatever reason. If I had known this ahead of time, I would have started the pick up session earlier than when I got to the lot. It took twice as long to get the truck and return it. I'm also still waiting for my receipt, 24 hours later
Jennifer B.I was told by the person running the location due to the car transport trailer straps broken from the previous renter that he would give me a partial refund on my bill, but never did.
Julian M.Fast and easy check in with a friendly neighborhood touch. Nothing else needed.
Terry B.Location is great, but road to it is full of potholes and should be repaired.
Ruth M.Originally I was supposed to pick up my rental in Bensenville. I ordered pads a few dollies and several other things needed fory move. Few days before I am notified that I would be picking up in Addison. While I didn't get charged for them the person behind the counter in Addison told me he didn't supply any of the things that I had ordered on line. Nice to be told this the day I go to pick up my truck. First off I'm inconvenienced by having to go to Addison instead of my own town then told no supplies. In Addison I was referred to drive to Bensenville to pick up supplies. Drive to Bensenville only to find out they are not a full service rental so they didn't have supplies. If I ordered these on line exactly where was I supposed to be getting them. All of this running around sete back well over an hour and I was not happy. Next move I don't think I would recommend UHaul to anyone. Wasn't even offered an apology for going on two wild goose chases and still came up short and didn't have what I needed. Poor communication all around
David M.I did not get a receipt would like one showing what I paid time and date for my records and for using the truck if I was stopped by police
Chuck M.Alignment on steering needs to be fixed.
Dino M.The person working there did not inform me the truck had a door that will not close. I noticed that the driver front door did not open and spoke with the person working there. He said there was nothing that could be done, he sent it already to get it fixed. Also I told the agent I did not want the insurance however it still was charged.
Luis R.Everything was great! The guy at the place was really friendly and helpful!
Julian C.Your rep assisted with whole process. Got me in and out quickly, very friendly
Greg L.You need to improve the intern. I waited to long for it to boost up to pick up my rental agreement. You may consider working on the pot holes to your location, though that may be a very big expense. The desk service was very good. He was very personable
Eli P.Scheduled my pick up at the time of the business open. I was there on time and there was a person that was available. My truck was clean and cleared of snow. Not a problem. Good service,
Christopher L.N/a
Adrian T.Keep supporting this excellent dealer.
Terry B.They did not have the two wheel dolly that I reserved
Dale M.Keep supporting this location and excellent personnel.
Terri B.Person at the counter was friendly, quick and efficient. We found our way to the van and it was in good condition with the gas tank full. When I returned, he came out to the van before I opened the door. The online checkin was a little clunky but he helped me through it. The exit was easy. A receipt was emailed to me. The only downside was that I was told by the online reservationist that I could not park my car there while using the van and there wasn't a covientient place around to park. It's kind of off the beaten track.
DAVID C.Extremely difficult to find. Not well lit.
Sarah P.The representative here gave excellent service and he is an asset to the company
Kevin F.everything was easy and fast
DINO C.Nothing but continue being as courteous and nice as this guy was that helped me
Marcello D.U-Haul app needs to improve , was unable to get lock box combination, had to call for it and verification process ridiculous, asking me for a passport for further verification
Alejandro P.Every thing went great the person on duty was very friendly and detailed.
Andrew B.Great overall experience. Seamless and easy.
Brian P.Employee there is very helpful
Frank P.Jessie was terrific to work with. Made it super easy and fast!
sam S.Don't rent pickup trucks without informing customers you don't provide a hitch
Robert S.Excellent service. No improvements needed. Thank you Jesse for all your help and providing quality service!!
Joeseph E.the first rental service needs to be FIXED not help full at all!!!!! the return they helped me. (thank you on this) first as it was 35 miles away. this one was only 2 miles away.
DOUGLAS S.I have never had such disrespect with your customer service. I have called this location MULTIPLE, SEVERAL times and this guy doesn't answer the phone to even save his life. I called the U-Haul customer service line and STILL haven't received ANY FUCKING RESOLUTION. Not one person from U-Haul has contacted me. This is a horrible experience. I wouldn't recommend U-Haul location to ANYONE.
Enza L.The property is really run down and not maintained. It looks more like a junkyard for UHaul.
Lisa Marie P.