El cliente no dejó un comentario.Katherine L.
Customer Reviews for Adams Market Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This was a bad experience picking up the UHaul. Based on what the UHaul website and the customer service specialist who called to confirm my reservation had said - that this was a UHaul service center from which I could get the truck as well as rent any moving supplies I needed - I arrived and found to my complete dismay that this was not the case at all. This was a gas station, not a UHaul rental facility. The only thing that went right was that that the UHaul was parked there. The gas station attendant was confused and very visibly flustered that I showed up, as per the contract, to rent the truck. He had no moving supplies whatsoever to offer to assist the move, which was hugely disappointing and created a problem for me to solve after I left. The gas station attendant had to simultaneously attend to his own customers while calling up UHaul on his cell phone to figure out what to do about serving me. Either UHaul's app or the internet in the gas station were not functioning correctly, so even though I did my part correct in scanning my ID on my phone to rent the UHaul, the scan didn't go through on their system, meaning I had to wait for over 20 minutes while a UHaul "Dispatcher" drove out to problem-solve. He was eventually able to scan my ID on his phone and get me squared away, minus the rental supplies that I had expected. Altogether, I found the experience frustrating in terms of confusion from the staff, lack of expected supplies to rent, and how very long the process took.Matt L.
El cliente no dejó un comentario.Abid A.
El cliente no dejó un comentario.Victor R.
Not over charge meâ€¦ I only had the vehicle for 6 hours how am I being charge for two days???? Calling in the morning!Hanoka B.
Make the return directions less confusing. You changed my return site and they were closed. I was unaware of that procedure until I tried to call uhaul and was on hold for 20 min. Finally I found the drop box.Gladys S.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Greg W.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Sikkim G.
There shouldn't be ANY REASON WHY MY CAR WAS CHARGED 128 the truck was 1995. Not NOT 29.95 and filled the table back up exactly how it was so there is not reason to charge me 79 miles for gas when I only had the truck for 2 1/2 hrsShanon L.
El cliente no dejó un comentario.Carlos R.
El cliente no dejó un comentario.Jordan M.
El cliente no dejó un comentario.JOSEPH I.
El cliente no dejó un comentario.Wilson H.
The check in process at the store took a while but I was glad to order a vehicle and pick it up that same day.GEOFFREY L.
I had originally requested a pickup at a location in Groton, CT at 0930. I was called the day prior and told that because it was already booked by someone else (even though the website let me book it weeks ahead) that they would have to change my location and time. When I got the truck finally none of the extra stuff that I payed for like the dolley or moving blankets were in the back of the truck. I dont know if this is the owner of the stores fault or U-Haul but it was very annoying, especially since I booked this ahead of everything and paid for those items.Patrick L.
It's a very crowded parking lot.Michael K.
El cliente no dejó un comentario.Elizabeht S.
El cliente no dejó un comentario.Michelle P.
El cliente no dejó un comentario.Luis B.
El cliente no dejó un comentario.CHRISTIAN R.
El cliente no dejó un comentario.Nelson O.
I will never used a third party uhaul location ever again, these people at this citco location are running a VERY shady operation. I had reserved my truck online, I only had to pick it up. Guy behind the counter made me redo my reservation on his phone and increased the payment and even included insurance when I said no, and also I personally opted out on the online reservation. Upon returning the truck, a different person was behind the counter and they acted dumb, they had no clue what I was explaining to them to reverse what they had done. I ended up calling customer service which I never got a response from anyways. While returning the truck I was charged for returning the truck with less gas lol when I clearly returned it with even more gas than I picked it up with! All in all this was a EXTREMELY shady place to say the least. I will never use them again and to whoever reads this. I would certainly revoke this place from uhaul as they are forcing people to redo their reservation and charging them more!LUIS B.
The order was not processed correctly and the store clerk was unable to help me complete the truck rental. HOWEVER Joshua FADDEN came to the rescue. He drove to the site and corrected the order. He was courteous, pleasant, and made it a more acceptable situation. He is fantastic! Thanks again Josh!emad E.