The customer service provided needs improvement. One of the men laughed at me when they found out how far I was going, saying UHaul doesn't give deals on mileage.Cheryl W.
Customer Reviews for Acorn Mini Storage
(U-Haul Neighborhood Dealer)
Minneapolis, MN 55418
(On 5th one block north of Lowry)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10:30 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 3:30 p. m.
- Dom.: cerrado
- 9/5/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The online check-in process was so stressful it reduced me to tears and made me late for my move. I was there at 8am so there was no one to help. The truck's steering wheel felt very off.Haleigh D.
El cliente no dejó un comentario.Rolf D.
El cliente no dejó un comentario.Kaitlin B.
Online check in is absolutely terrible. It's buggy and it took me over twenty minutes each of the past two times I did it. There needs to be a faster way to check in beforehand. The dashboard odometer doesn't show all the numbers all the time because of the frequency at which the light is flashing (digitally) so you need to take a million pictures til you actually have all the numbers shown in your photoBrian D.
The truck was available -clean , drove easy & was full of Gas. The gentleman that assisted us ( Lew ) was Great heanswered all our questions & made renting effortless . 🌞John S.
Don't change the location and time of a truck pick up without notifying the customer. Fortunately, this was supposed to be my pick up spot before I learned it was changed, and the man who had this location was able to give me a truck on the spot. He was extremely friendly and understood my frustration, and I could not be more grateful for him.Zoe C.
El cliente no dejó un comentario.Don S.
El cliente no dejó un comentario.Angelique L.
I LOVED the add in option for movers! I was picking up furniture at a furniture store. I new I needed extra help, so instead of bothering friends and sons to offer to pay them, I had movers for two hours to load and unload furniture!Paula B.
Keep on keeping on. Thanks!Barton A.
El cliente no dejó un comentario.Sean T.
Can't think of how it could have been any better!Don S.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.Segundo R.
We found quite a bit of garbage behind the passenger seat. I know I was charged a $25 cleaning fee upon drop off, however, the vehicle I received was not cleaned. Also, I'm not entirely convinced about the method for reviewing the vehicle for damage prior to leaving. The text I received to confirm damages came while I was driving off the property and clearly I didn't read it until I was well off the property. Perhaps in the automated system this text could appear sooner?Anita E.
The app is basically a joke. It sits not work! Rates are not explained on it being different for one way and returning to the same location.Lisa D.
The truck was incredibly clean. The mobile app was pretty frustrating to get the truck, but the rest was easy!Danielle D.
El cliente no dejó un comentario.Keith L.
Clerk was more interested in storage side of the business than truck rental sideMichael E.
El cliente no dejó un comentario.Keith J.
Allow the employee only restroom to be used by the customer.Mark D.
Representative was friendly and informative. Great experience at a location super close to me. I will use them again.Gabe S.
Easy drop off!Susan H.
El cliente no dejó un comentario.Jerred C.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.SHANE K.
the man at the counter was rude and demeaning. snapped at me on the phone also will not use this service againLINDA A.
El cliente no dejó un comentario.Jed B.
I would think a 15' truck would mean one has 15' to work with! The truck was only 12'? I ordered it well in advance then have to pick up in a new location? One person says return on Monday 6th then a text no by 7:00 am Sunday???????????Robert P.
El cliente no dejó un comentario.Harold W.
El cliente no dejó un comentario.DONALD S.
El cliente no dejó un comentario.DAVID S.
Keep up the good work!KEITH J.
El cliente no dejó un comentario.STEPHEN S.
El cliente no dejó un comentario.Sybil W.
The people were wonderfully helpful. It was a pleasure dealing with themjohn H.
Your app didn't work for photo taking, so it took forever. No indication where to drop off keys or truck.Touxhue V.
It wasn't so much the physical location; it was the *reservation process and pick-up experience* that was poor. We used the mobile app to make our reservation and when we arrived to pick up the van, the vehicle was completely inaccessible (on the other side of locked gate, with no person in the office to assist us). The customer service phone line had a 45-minute wait. We ended up waiting a full hour at the location (until someone arrived in the office) before we could actually get the rental. VERY FRUSTRATING.Peter V.
For 287. 00 I feel I should have went some where else. My miles were less then 50. I filled back to 1/2 of gas. Because I was 45 minutes late. I was charge an extra day. I thought I seen 20 after hour charge. I would have kept the truck till 8 tonight if I had known I was going to be charged a whole day. I truly understand a late fee. But I was 45 minutes late! I feel robbed!ANGELA B.
The app is pushing sales too much. It was a frustrating experience having to say that I didn't want to purchase extras over and over again. I probably won't use this service again for this very reason.Katrina` H.
El cliente no dejó un comentario.MATTHEW H.
El cliente no dejó un comentario.Sheila R.
The truck started up and as we got to the end of the driveway of the U-Haul location the truck died.SONYA S.
Very friendly and explained things clearly to me. Truck was ready when I got there and drop off was very easy.KAREN R.
The women who ran the store was extremely rude.Nicole F.
El cliente no dejó un comentario.Philip D.
El cliente no dejó un comentario.Joel B.
Easy in and out. Nice truck and nice folks working there.Travis S.
El cliente no dejó un comentario.ABDULFATAH K.
El cliente no dejó un comentario.David K.
The cargo area had some dirt in it, nothing terrible, but it really needed a sweeping. When I got the truck the dolly was missing and the blankets were missingâ€"I didn't need them, but they were not available.William S.
I made order and it has automatically been chosen on wrong address. Instead of Nicollet ave I have to pick up car on 2547 5th St NE. I tried to change the order when I understood that pick up location is wrong but this option didn't work on the website. Very disappointed!Maxim M.
I couldn't verify the odometer because there was a message that the vehicle needed an oil change. Staff was super nice. Overall good exp. but someone should change that oil! S/O to the super kind and helpful staff.Amanda Y.
Check in was smooth and the vehicle was clean and functional. Attendant was extremely pleasant. Only negative was the obscene markup on the gas charging me well over a $11 per gallon for gas when I didn't have time to stop and replace the 1.5 gallons of gas I burned and still return the vehicle on time. A 400% markup on gas is one ridiculous!Ron A.
El cliente no dejó un comentario.CHRISTY C.
Great group of people working On Saturday! Thank you for your help!!Sarah S.
El cliente no dejó un comentario.JOSEPH G.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Josh B.
I don't usually rent U-Hauls and when I decided to do this it was last minute and all I did was drive up to a U-Haul location and ask the lady at the counter how much it was and she said it was $19.95 a day. When I returned it 3 days later my bill was $775 instead of $100 or less like I expected! She missed the part about the mileage I guessMARY L.
El cliente no dejó un comentario.PATRICIA O.
El cliente no dejó un comentario.Connor D.
The Mobile pickup wasn't as convenient as advertised. The night before I took pictures of my license as prompted. The day of the pickup, I had to take pictures/scan my license all over again. Also, when the agent reached out to my alternate contact for confirmation, they were unable to answer the phone at the time. I was then prompted to add a new alternate contact instead of having the option for an agent to follow up once more. Overall, I was anticipating the process would take less than 10 minutes, but it took close to 30 minutes. I think it would be easier if a text confirmation was sent to the alternate contact rather than a call.Bret M.
EXCELLENT service. Thank you.LENORA W.
I started off my Saturday great until I went there and was told that my uhall was not available. I asked why and got a rude response of "that's what happens when you don't show up on time. I said well I was never told that I needed to be here at a certain time and the woman said well sorry I can't help you. They are all gone. To say the least I was very angry. I reserved the uhall for 10am and was at the location about 1105am. Never 1 time was I told I had only an hour to be there until I came in there on Saturday to pick it up. Also I noticed on my paper work they put me down for 930 and I was told 10am. If I was told that I have to be there within an hour I would have been. As I left I was calling uhall to complain and I noticed I was getting a call for them and I swithched lines and the woman that called me was very helpful and curtious. I really feel they dropped the ball with me at that location. It's one thing to say sorry that this happened and apologize but it's another to try and shift the blame onto someone else who was doing nothing but trying to spend their money with you. Also I don't like being lied to. Same told me there was no other trucks available which was a lie. The one I got was bigger but it was actually better in the end to have any ways. Also they said they tried to call me and I asked on what number? They read off a number which I have not had in 5 years. Not even sure how they got that number. I gave them a completely different one so I don't know how that happened but that needs to be looked at because that is strange. Hopefully they can be more thurough in the future so this can be avoided.Nicholas K.
The staff at Acorn Storage in N. E. Mpls. was very helpful in assisting in this process from reservations to drop off service. Gracias.Leona W.
Customer service could be better.marget S.
El cliente no dejó un comentario.GAYNELL D.
I was greeted in a friendly manner and a staff member came out to the truck to show me how to unlock and lift the back â€œdoorâ€ of the truck. The online reservation process was easy. Although I used the drop box, but did not use the online process to return the truck, the staff let me know that everything was in order, the truck was fine and gave me the total for the final bill. She also answered my questions and told me to check my spam email in case I don't see my final bill in my email inbox. I would certainly return to Acorn Mini Storage if I need to rent a U-Haul truck again.Karen F.
$17 per gallon for gas that I used? That's a gouge and I wasn't told how much it would be. You must count on people being exhausted by their move. I'll rent somewhere else next time.Creig A.
El cliente no dejó un comentario.DOROTHY B.
Owner is super friendlyCollin S.
El cliente no dejó un comentario.David B.
My first location did not have my truck ready and I spent an hour on hold trying to get it resolved before I was issued a new truck at this location. Need to improve customer call experience and wait times.Kody S.
Very good customer service.Shirley C.
The attendants are very helpful and friendlyLATONYA W.
I could not find my license in the morning. Even tho I had a Xerox copy of it and a current valid passport. So I had to scramble about to find a licensed driver. Then it took us about an hour and multiple upload attempts to get her ID registered. Then even tho I requested a different drop off spot in my initial reservation I was told I had to return the truck to the pick up location. Terrible experience.Jennifer K.
I didn't know that drop off after hours included checking in via app, I was just told to drop the keys in the box.Ilon P.
The office staff were kind, cheery, organized, and well prepared. I knew they wanted me to have the best possible experience & I did. This staff deserves recognition for excellence in customer service.Roger R.
Maybe share how long the check in takes even via phone. Didn't realize!Steve L.
El cliente no dejó un comentario.Thomas H.
Acorn Storage is fine - I will NEVER use Uhaul online again. It was a complete disaster, took way too long on both pickup and dropoff, the app doesn't work. Couldn't submit photos of damage, couldn't complete dropoff process. Had to call to pick up and drop off.Lindsay G.
El cliente no dejó un comentario.Kurt K.
Everything went really well, and the associate I worked with was very personable and professional. If I had one quibble it would be that I had to remove a lot of snow from the roof my rental vehicle.Wesley A.
Very friendly service and quick pick-up and return process!Joshua S.
El cliente no dejó un comentario.Erin L.
El cliente no dejó un comentario.Dylan P.
Fix your online processes: many pick up steps could have been completed before I went to pick up. Have more agents on during busy times. I finally went into the office to complete check in.Astrid H.
It was a little weird having to upload my driver's license when it was sitting on the counter and had been looked at by a human but I guess that's where we are these days. Everything was so easy and straight forward. Gracias.Michael M.
El cliente no dejó un comentario.Sylvester H.
El cliente no dejó un comentario.Andrew C.
Uhauls online app for license verification should be optional. Oh and work. The truck smelled like smoke and had ashes all over floors.Robb T.
El cliente no dejó un comentario.Brendan H.
Acorn Mini Storage is centrally located and the staff was generally helpful. I was annoyed that a staff member called me about the number of moving blankets I requested for my rental 5 minutes before the office closed on the day before our rental, so when I called back 7 minutes later to confirm I wanted to make a change, nobody answered and the change was not made. On the whole, our rental experience on the whole was quite poor, and this seems to be a running theme with most moving companies when we pick up our truck at a third party location. We arrived at 8 AM to pick up our truck, and when I tried to complete the online check-in (because Acorn did not open until 9 AM), the U-Haul website continued to tell me that my location services on my phone were not on, which was false. My wife was able to get through to fill out the required information, but then we were stuck waiting for a U-Haul representative to verify the info for nearly 40 minutes. We were supposed to start our move at 9 AM, and we were delayed by an hour because of this. I will not rent a truck from U-Haul again.Shane W.
El cliente no dejó un comentario.Douglas P.
El cliente no dejó un comentario.Alexander H.
El cliente no dejó un comentario.TOBY M.
You need to fix the online and app user experience. The online and app experience was horrible. I had to scan/enter drivers license 3 times as well as most info (everything other than my name). The truck and people were top notch. You should be embarrassed by your digital engagement.Corey J.