Customer Reviews for Acorn Mini Storage
(Distribuidor de U-Haul del vecindario)

257 comentarios

2480 Cleveland Ave N   Roseville, MN 55113

(651) 631-1254

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 11/25/2021: cerrado
  • 12/24/2021 - 12/26/2021: cerrado
  • 1/1/2022: cerrado
  • 1/17/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(651) 631-1254

2480 Cleveland Ave N
Roseville, MN 55113

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 11/25/2021: cerrado
  • 12/24/2021 - 12/26/2021: cerrado
  • 1/1/2022: cerrado
  • 1/17/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

schann J. 
Clasificación:
3.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

I did the self return taking photographs with my phone and paid by credit card but a copy of the paid receipt was not emailed to me. Please send a copy of the paid receipt to mschrantz@mrreps.com Thanks.

Mark S. 
Clasificación:
5.0

Nothing . Rich the manager @ this location was great . The customer service was above and beyond . Thank you !

VERONICA M. 
Clasificación:
5.0

The gentleman at the counter was very helpful and friendly!!!

PAMELA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI E. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAUREN M. 
Clasificación:
5.0

Online pickup was a pain. It took us almost 25 minutes to complete. I think the website could be clearer of the time involved

Mark L. 
Clasificación:
1.0

Price online was $34 for rental. I was charged $175.22 Pls tell me how that was possible. If u advertise $34 then u should only charge $34. Not 4 times that when I come to pick up the uhual.

NALEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

Excellent experience!

KATHERINE C. 
Clasificación:
5.0

Friendly and helpful service

Luke L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt D. 
Clasificación:
5.0

App didn't work to turn in truck after. Just kept spinning. Then couldn't do location even though location was turned on in cell phone. Glad we didn't try to use it to pick up truck Rich was awesome who is location manager.

LYNN B. 
Clasificación:
4.0

Everything was fine

Trevor C. 
Clasificación:
5.0

They just were out of dolly's and the insulation around the doors/windows of the truck were falling off and broken.

Kelly Corcoran S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ibrahim A. 
Clasificación:
5.0

Attendant was very helpful and made the experience a pleasant one!

KEVIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S. 
Clasificación:
5.0

Newer vehicle.

Brian Q. 
Clasificación:
4.0

It would have been nice to know ahead of time that I needed an alternate contact person. Everyone I tried was unavailable and it added way more time to the pick up process.

RACHEL H. 
Clasificación:
2.0

There is no U Haul Roseville location. We drove back and forth looking for it. Finally we found it parked at a rental car place. This was not clearly communicated and very frustrating.

leslie W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Miranda T. 
Clasificación:
5.0

Great service. Thank you for making it so easy!

AMY H. 
Clasificación:
1.0

I was charged 3x for stolen truck and property destroyed. No one called me and informed instead they charged me for something I didn't do. It was horrible experience and until I reached out to them they wouldn't have said anything.

FARHIYA H. 
Clasificación:
5.0

Have rented a van here twice in last 9 months. Very satisfied with both experiences.

Timothy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIVICT L. 
Clasificación:
5.0

Very much satisfied with the service l received at the drop off location as well.

Fawzi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
4.0

Provide a list of local gas stations that carry E85 fuel. I could not find a station to fill the van I had rented and therefore had to pay the extra gas charges.

Amy W. 
Clasificación:
4.0

Website says there is phone check in but there isn't due to too many break in on the lock box.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald A. 
Clasificación:
2.0

I had used the UHaul app to set up a contactless pickup, got the confirmations, etc. I show up, login, and the message is that it's an inperson pickup. So I have to wait almost a hour for a person to show up and handle the pickup. Very frustrating. The truck was great, the person was fine, but the experience was a pretty bad way to start a moving day.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
2.0

Costumer service wasn't that good, didn't pick up the phone at all, I had to get there knock on the door To be able to rent, at check in he didn't explain how that receipt work and seem that it bothered him I asked about it.

Aline P. 
Clasificación:
3.0

Please have the customer service guy be more responsive to the phone or change your system - nice guy and excellent service when we got him, but had a lot of trouble reaching him

Madeline E. 
Clasificación:
5.0

Actually this is helen jaehne. Mike was driver. I was so happy to see how clean our vehicle was. Comfortable. The employee at the store was more than pleasant. Courteous and knoew his product. Will b doi g another move in about a month. Will for sure be using you again

michael J. 
Clasificación:
5.0

I did not get his name but the person working on Friday, August 21st was excellent. I picked up the vehicle at 10am...

Karen D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason T. 
Clasificación:
5.0

the gentleman handling our truck, Kendal from Acorn mini storage, was phenomenal.

Barb E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

My only issue was with the hired “movers” 8hrs to load a 20' truck is insane. Charged me an extra $400 on my CC and we didn't even get it unloaded leaving me with an extra days charge.

Nikki S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick N. 
Clasificación:
5.0

The employee that day working(August 1st) was one of the best, most sincere, and hard working employees I've had the pleasure to help me with my U-haul experience. I felt he went above and beyond his job to make sure I got the truck and every squared away, if he's not a manager that guy needs a promotion!

Austen H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
2.0

Update the Uhaul mobile app so I can only reserve a location's available units. I reserved a truck via the mobile app only to have someone contact me to change location. The new location was Acorn Mini Storage in Roseville, and they hadn't assigned the equipment, so I was unable to check it out via contactless method. The guy at the store didn't go over any of the details of my rental contract, what the starting fuel/mileage was. He gave me keys and said we'll figure it out later. I then received 3 phone calls from a local Uhaul representative for the details normally addressed prior to leaving with the truck such as fuel/mileage. Returning the truck, I was again unable to check it in via mobile app, so I had to leave the keys in the drop box and hope for the best. Overall, this was not a pleasant experience renting at this location.

Jonathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara E. 
Clasificación:
2.0

The person (Rich) was friendly and helpful as much as he could be. My order included four (4) 6-packs of packing blankets, one (1) utility dolly, and two (2) furniture dollies. However, when I arrived at the facility he informed me that the site only had one (1) 6-pack of packing blankets and one (1) utility dolly. Rich informed me that the site does not check inventory/availability for equipment ordered; that is ridiculous. I had to move that day and needed the equipment. That is completely unacceptable that a company would allow customers to order supplies (that are crucial and time sensitive) without regard to the companies ability to supply the items. Rich instructed me to another site at which I got the supplies that I needed. So on the day that I needed to move and only had a limited time to do it, I was forced to drive to another facility Additionally, when I tried the mobile app to check the truck back in, the ability to take and attach a photo of the odometer and fuel gauge did not work; I tried it several times. This was not a good experience.

Thomas S. 
Clasificación:
2.0

When I arrived I was told by the person behind the counter that he was at lunch and I would have to come back.

Donna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda B. 
Clasificación:
5.0

Great experience

Cristal P. 
Clasificación:
5.0

The fella that helped me was amazing. Friendly, informative, just an overall pleasure. I think his name was Kendall? Just a great experience.

Nick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria L. 
Clasificación:
5.0

Everything went well... except someone stole the packing blankets I reserved out of the truck before we had arrived. The staff notified me so were able to find alternatives and they did take that charge off of my fee right away so we were able to take care of it. The staff pushed us to take the free extra hour and they were right about that. ¡Gracias!

Peter O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Porter M. 
Clasificación:
5.0

At all everything was so easy & helpful ,instead of dropped talk with key box ,U-haul keep great, Thanks

KHALID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
1.0

The gentleman renting me the truck was in a rush to leave. Said he didnt have time to clean truck. Worst experience ever. I rent thousands of dollars a year in uhaul rentals and this gentleman made me think long and hard about using another rental company

Dennis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

fred J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elvis F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elvis F. 
Clasificación:
2.0

Upon arrival for my reservation I find out the vehicle is not ready. I had to wait 3 additional hours to get a truck and was charged full price for it.

Brandie C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elvis F. 
Clasificación:
4.0

Boost the computer capacity so it is “there” when needed, otherwise excellent.

Ann A. 
Clasificación:
3.0

The truck is definitely well worn, which is fine. The big issue was that there is no backlight in the dashboard. I couldn't see the speedometer in the evening.

Sam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla K. 
Clasificación:
3.0

The online check in and check out process was absolutely horrible. Just so insanely bad. Like I'm never going to use Uhaul again bad.

Holland R. 
Clasificación:
3.0

The gentleman who processed my reservation was fine. Uhaul changed my pick up location which I find very frustrating. The location was out of handtrucks so I substituted an appliance dolly. Useless. On the positive, your Moving Help subsidiary is excellent.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Uwe T. 
Clasificación:
5.0

Manager at check-in was nothing but nice and helpful. I was also surprised how nifty/advanced your vans are. Having a rear camera was super helpful, along with lights in the back. Will be renting from you again in the future. Only complaint is the $20 drop-off fee - that's steep. I didn't use this service because I was able to check-in online but I can see how people with little or no technology/English skills or don't own a smartphone would find the online check-in process is a bit complex and forced to use the employee check-in service. I didn't have a problem but I can see how others potentially could.

CINDY X. 
Clasificación:
5.0

It was quick and easy to rent a vehicle. Returning it was easy as well; we just dropped the key in a drop box. I left an item behind and contacted the Acorn Mini Storage facility and they followed up with me promptly.

carol O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
2.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

Absolutely fantastic people. This is the second time I am renting in a week and both times my experience had been awesome. Very flexible. They called to check what time I will be there to pick up, to see if he can step out for a minute. Very highly recommended.

Srinivasan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
2.0

Was 20 minutes late opening after my 9:00am appointment. Also would not apply my certificate. Said I had to do it at my dropoff place. They also did not apply it. Read below.

Robert P. 
Clasificación:
5.0

Keep the good work!

Bisrat S. 
Clasificación:
5.0

Nothing. Wonderful service. I REALLY like U-Haul!

Bill D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney A. 
Clasificación:
1.0

El cliente no dejó un comentario.

ABDULKADIR A. 
Clasificación:
4.0

But I would warn the friend about the drop off process. The app did NOT lead me to upload the photo of the odometer. A handout sheet with the steps or else an app that leads naturally to the upload would be much better. I didn't know it was required. Until this is fixed I will take my rental business back to Reddy Rents.

Ronald H. 
Clasificación:
5.0

ND

Ralph Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aric D. 
Clasificación:
3.0

The storage area of the truck was horrid we sprayed and sprayed the scent would not get into our fabrics

Ykesha E. 
Clasificación:
5.0

Well done.

Craig C. 
Clasificación:
3.0

Fix the tail pipe and have a hard copy option upon return.

norman B. 
Clasificación:
5.0

Everything went very smooth. My apologies, but I can't recall the name of the gentleman at the desk. He was very cordial and helpful in getting the truck and upon returning it. Great experience. I will look to Acorn again in the future. Thanks much.

Dan K. 
Clasificación:
5.0

It would be nice if there were a sign outside the bldg so it would be easy to tell that you could rent trucks from there and that there was an office inside

Katheryn S. 
No se han enviado comentarios para esta ubicación.

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