Comentarios del cliente para Acorn Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Acorn Mini Storage

Grado total:

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DAVID H. en

Grado:

Vert professional!

Mark V. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

I reserved the rental on-line. I thought that I had declined insurance. However, once I got to the facility I was told that I had selected one of the insurance options. The default choice should be no insurance!

Brian E. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

El cliente no dejó un comentario.

erik m. en

Grado:

El cliente no dejó un comentario.

Holly G. en

Grado:

No improvement needed. I was thankful for the help of the employee. I inadvertently slected the qrong date for my rental, but he was able to get me a truck. Very friendly and helpful.

Steven b. en

Grado:

El cliente no dejó un comentario.

Abdiladif H. en

Grado:

Office toooo small

Ryan W. en

Grado:

Very disappointed because although this was a nice pick up point, I had specifically requested and booked online a pickup location much closer. The pickup location we were forced to change to added about an hour to our tight move out schedule.

Pamela O. en

Grado:

The trucks passenger side window had a missing gasket. At over 40 MPH the whistling air was extremely loud. I had to tape it w/duct tape.

Dmitry H. en

Grado:

The location and gentleman that helped us was outstanding and went above and beyond to accommodate us. However, U Haul's service throughout this experience was absolutely atrocious. We had the truck cancelled on us twice in as many days, and we ended up not even receiving the dolly we originally paid for. This caused a great deal more amount of effort required for us to load our truck and we arrived an hour and a half late to our lease signing as a result. We were very disappointed.

Tony H. en

Grado:

the best experience i have had renting a truck. the young man at that service me was outstanding with customer service. polite, informative, flexible, etc. KUDOS TO HIM!!!

George Y. en

Grado:

El cliente no dejó un comentario.

Chris F. en

Grado:

El cliente no dejó un comentario.

Melissa M. en

Grado:

El cliente no dejó un comentario.

Mason B. en

Grado:

The third party company, Moving Help, was terrible to work with.

Shaniqua C. en

Grado:

After experiencing such great customer at this site I don’t think I’ll ever go back to the rude site on Silver Lake Road

Bryan C. en

Grado:

We scratched the top of the roof of the cargo van going thru a parking ramp. Even though I bought optional insurance, I found out I was not covered for this damage. I was not happy to learn this - and do no recall being explicity infomed that was the case. I left that location feeling I was completely covered for all accidental damage.

KARL E. en

Grado:

I have used U-Haul twice in the past few years, and am totally satisfied with every aspect of the service that they provide. I rented a pickup a few years ago, and it was brand new (250 miles) and awesome, just this past weekend I rented a cargo van, and it was very nice, and comfortable. Customer Service has been outstanding, and basically a in and out quick, yet with hospitality and any question answered without hesitation service. I am very happy and will use your services again if needed. Highly Recommended for sure

Bob W. en

Grado:

There were a couple of blankets laying on the floor of the truck but other then that, all was good

Kimberly S. en

Grado:

El cliente no dejó un comentario.

ISABEL P. en

Grado:

El cliente no dejó un comentario.

Scott G. en

Grado:

El cliente no dejó un comentario.

James E. en

Grado:

By far the best uhaul location and personnel I’ve ever encountered!

Emily R. en

Grado:

None. They are very attentive and unlike other places that I have rented from, this location actually has the vehicles that were rented and they are ready in a timely manner

Ben W. en

Grado:

El cliente no dejó un comentario.

Elias M. en

Grado:

El cliente no dejó un comentario.

ROBERT S. en

Grado:

Excellent, friendly service. Kendall was great!

Mary B. en

Grado:

El cliente no dejó un comentario.

Steve F. en

Grado:

Employee needs to not talk about things going on behind the scenes that are excuses for why he is delayed or not able to help.

Peter S. en

Grado:

El cliente no dejó un comentario.

heidi l. en

Grado:

Nothing. Great customer service.

James D. en

Grado:

El cliente no dejó un comentario.

Juan L. en

Grado:

It is a very small place, so make sure to check online or check by phone if they have the type of vehicle that you want. Convenient location, small but efficient place. I got the van in about 5 min

Kashanti D. en

Grado:

El cliente no dejó un comentario.

ROMAN ALOIS B. en

Grado:

El cliente no dejó un comentario.

Norm B. en

Grado:

El cliente no dejó un comentario.

warren l. en

Grado:

I dropped off at location that did not take drop offs. An employee was there and offered to let me drop it off and he would take it to a drop off site! What a Great Experinence ! Well done! Thank you!!

Allan H. en

Grado:

El cliente no dejó un comentario.

TRACY T. en

Grado:

El cliente no dejó un comentario.

Patrick M. en

Grado:

El cliente no dejó un comentario.

mary w. en

Grado:

out of inventory on the moving blankets. Had to stop at another U-Haul to pick some up. Efficient pick up and drop off of rental vehicle. Would use this location again.

Erik W. en

Grado:

Glad my travel distance was short. The auto transmission was unusual.

Ernest W. en

Grado:

Convenient and courteous already. Give this level of service and you will stay excellent...

Steve J. en

Grado:

Good service overall. Was both helpful and accommodating. 15’ truck steered a little “loose” and was noisy but worked well. Air conditioning was great!

Eric S. en

Grado:

What had been a routine experience became very unpleasant. I got a call an hour after was to return the vehicle saying U Haul was reporting the truck stolen. The guy then went on to say that they were actively seeking the truck to tow and of course I owed $50 for an extra days rental. I was completely blind sighted since I thought I had until 3 pm to get the truck back. I pointed out that this was a ridiculous thing to say and he said his boss told him to say this. Whoever's responsible lost U Haul any goodwill or trust from this customer. I will make sure others hear of this as well. Either very bad training or horrendous tactic for service on U Hauls part. Unfortunately, U Haul has no competition between cities/states, so I will have to use U haul in those situations, but I will use other services in town for sure now.

egons d. en

Grado:

The drop-off went smoothly.

Louise K. en

Grado:

El cliente no dejó un comentario.

Jennifer B. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Deanna N. en

Grado:

Great customer service

Mary W. en

Grado:

El cliente no dejó un comentario.

Richard E. en

Grado:

El cliente no dejó un comentario.

Kay S. en

Grado:

This was an amazingly good experience for the un-fun experience of moving! Kendall was extremely kind and helpful in the entire process. Would not hesitate to recommend this company/location/manager to to others, and if I have to make a move again, will definitely come back!

TAIWO S. en

Grado:

El cliente no dejó un comentario.

Ann S. en

Grado:

El cliente no dejó un comentario.

Nicole L. en

Grado:

I had the most wonderful customer service at this location. This is hands down the best rental experience I have had. Customer service goes a long way and I will absolutely be referring this location to every other person I know.

STEVE B. en

Grado:

The employee at the pickup location was great. But one negative thing about this reservation: I reserved the truck for 24 hours beginning at 5 PM and then AFTER the reservation was made I got a phone call telling me I needed to return the truck by 11 AM. So I did not get 6 hours of time I reserved. I said OK when I got the call because I needed any time I could get. I wouldn’t be unhappy had I been informed BEFORE of the availability, I could’ve contacted a competitor or rented a different truck. But I think it’s poor service to give me a reservation and change it after the fact. I’d like a partial refund!

John D. en

Grado:

El cliente no dejó un comentario.

Traci F. en

Grado:

El cliente no dejó un comentario.

Teresa R. en

Grado:

El cliente no dejó un comentario.

Richard E. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

Kendall was awesome! He made it easy for me to rent from U-Haul. Very professional and polite too!

Tejah F. en

Grado:

El cliente no dejó un comentario.

Adam M. en

Grado:

Kendall was an OUTSTANDING representative to work with my U-haul experience. Thank YOU Kendall for a WONDERFUL experience during a "pain in the butt" moving day :)

Paul J. en

Grado:

Staff was polite and efficient which indicates good training and selection criteria

Noor S. en

Grado:

Very helpful and accommodating. Self check out and check in was really convenient. Would do business with this location again!

Muffy S. en

Grado:

El cliente no dejó un comentario.

Mike W. en

Grado:

El cliente no dejó un comentario.

Kailey M. en

Grado:

El cliente no dejó un comentario.

Amanda L. en

Grado:

Easy to locate and quick service. The man that helped me was very nice. Gave me some tips on how to save some MPG.

Steven G. en

Grado:

El cliente no dejó un comentario.

LINDA K. en

Grado:

The very best!!

Robert S. en

Grado:

It is good. Fast and easy.

Rory H. en

Grado:

El cliente no dejó un comentario.

BARBARA E. en

Grado:

The truck was clean but the overhead door was diffiicult to open. The help by Kendal was perfect

patrick c. en

Grado:

El cliente no dejó un comentario.

Deborah H. en

Grado:

There was some black strip which lined the passenger side door and it was coming off

Robin B. en

Grado:

Everything was great. Especially the man who helped at check in. Might have been manager. Very friendly and very thorough. Keep up the good work.

Daniel C. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

Easy peasy lemon squeezy

Steve L. en

Grado:

El cliente no dejó un comentario.

Jennifer K. en

Grado:

I had a great and convenient experience.. I wouldn't change anything! Thanks

Theresa A. en

Grado:

all great! thank you!

Cheniqua J. en

Grado:

The app was extremely helpful.

Kyle B. en

Grado:

Agent (manager?) was incredibly rude and condescending. I would never drop anything off here again. I'd rather go out of my way than come back here. Terrible representation of U-Haul.

martin t. en

Grado:

El cliente no dejó un comentario.

Christopher S. en

Grado:

El cliente no dejó un comentario.

THOMAS C. en

Grado:

Fast easy drop off. Very convenient.

TIM K. en

Grado:

The manager was very helpful and accomodating for our needs. The process was quick and informative.

Amber S. en

Grado:

The employee we dealt with was nice, but there is obviously a breakdown in communication and job performance at this location. The truck hadn't been checked before we got there and was filthy inside, so we had to wait while the employee swept it out, and the gas tank was only 1/4 full. We were supposed to get 48 furniture pads and later realized we were only given 42, and at least some of the ones we did get were dirty and stained. I was also told that they are never washed or cleaned between customers which made me extremely nervous as I have serious allergies and was concerned about pet dander etc. from previous users.

Lydia K. en

Grado:

El cliente no dejó un comentario.

chris o. en

Grado:

El cliente no dejó un comentario.

Linda M. en

Grado:

I rented at a different location, called and told i needed to pick up here. Gas tank not full. Cab very hot while driving. was told by plymouth that the straps holding the cover for engine were broke.

Robert R. en

Grado:

El cliente no dejó un comentario.

Rebecca W. en

Grado:

Great service, great communication

Jordan S. en

Grado:

El cliente no dejó un comentario.

Chris M. en

Grado:

The employee at this location was wonderful. Quick and personable, he was everything you could hope for in an employee.

janessa h. en

Grado:

Staff was very friendly and helpful