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LEONARDO G
Customer Reviews for Acorn Mini Storage 1037468
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I had a very pleasant experience. The representative that took care of me, explained everything in great detail and was very kind. My unit was very clean and easy to access and it was decent price. I'm very satisfied.
kerbie h | ReservationMade reservation a week early. Showed up to get truck and blankets and was told they only had a few blankets. Tried to get some at other location and was told they only go with a truck. Had to purchase blankets to use.
Thomas TI have rented from this location several times and the service agents have always been very helpful. The storage site is spacious and well maintained.
ELIZABETH R👌 excelente gracias
CARMEN OGreat customer service, quick and unit was almost brand new.
LIZMAIRY PKeep up your excellent customer service.
MARY CNeed more than 1 person working.
STEPHANIE AThis site recommended that I get a refund for the truck I was issued and all the safety concerns that were overlooked by Carstars uhaul in Lacey.
LEE HProvide better rates, offer a milage radius free incentive up to the first 50 miles, and lower your price per miles to ,50 cents per every mile on cargo vans and trucks, allow for complimentary use of dolly and access that your trucks are leak free.
JOSUE GNothing you guys are very nice thank you guys
YOVANNA PThe truck was showing tire pressure alert all the time. (They were all good) the gas level was less than 1/2 tank (almost between a quarter and half) but on the documents showed exactly 1/2. The mileage showed on the dashboard 124710 but on the documents 124709. These "little " things need to be fixed to avoid misunderstanding.
JOSE ASuper bueno El servicio
JEAN DArrived on time for reservation. Only one counter clerk. Waited over 45 minutes for my turn. Everyone spoke Spanish. Got to counter and clerk said could not speak English. Managed to find and get thru rental agreement contract. No parking and very tight to maneuver in the yard. Choose a different location.
PHILIP SNice support
RAMON QNothing at all you guys always come in perfectly handy
JOSE MThe only complaint I have is that I turned the trailer in a day early and still got charged for the day I didn't use.
AARON MGreat place and Pedro and Jose are the best.
RAFAEL DEverything was just great!
Brandon Severything was perfect.
ELIZABETH RThank you so much to Dustin who helped me when my U-Haul truck was towed. I truly appreciate the business from start to finish very easy process seamless to drive and no issues throughout loading the truck.
KATHERINE CExcelente
Jorge ZThe customer service was great, had us set up and ready to go when we arrived. After we made it to pack our items and head out… the truck wouldn't start. We had to wait at the hotel for over 24hrs for roadside assistance… was very disappointed!
Jerrick SThe agent at the front desk demonstrated a lack of proficiency and knowledge in their role, which resulted in missed appointments for me. I arrived at 9:15 AM to pick up a trailer that was scheduled for 9:30 AM, but unfortunately, I was unable to leave until 2 hours later. Eventually, Mike intervened and, with the assistance of someone on the phone, managed to help me and other customers navigate the U-Haul system. Despite this, Mike was still more efficient than the initial agent. With a bit more training, Mike would be an excellent candidate for the desk agent role.
Omari RApparently they were overloaded with uhauls and I wasn't supposed to be dropping off there even though that's the location I had booked for months. U-Haul definitely needs to work in their logistics, but all of the workers are very friendly and helpful.
Jade RExcelent
Israel DProfessional and quality service
Cetin BThe U-Haul employee was very friendly and helpful. Equipment was in good condition.
George KEverything was in perfect order, from the human until the equipment involved acted on time, very professional to delivery and receipt the equipment, thanks U-Haul.
Rolando PNewer vehicle sucks driving 3000 mile in an old beat up truck.
Emery OPedro was excellent
Kissimmee cFast and friendly service. They will be my go to location for all my rentals.
Ashley FMy location was changed at the last moment and cause me to move late .. Never was notified
Joana MPedro super attentive and helpful
EDILBERTO VGreat service and do recommend this place.
Wandy RProfessional and friendly.
Central PThe only thing that I am not feel safe about is that the enter door to get direct my storage unit is thatt l Has not security code. Anyone can get in! It feels unsafe.
Patricia PPedro at this location has always been very helpful appreciate everything he's done !
Nicholas ZExcellent people and professional.
Central PThe staff explained in detailed the process of the rental, Pedro and Mark are great and both delivered excellent communication
Norma GGracias
Jorge AThank you for everything. The customer service was superb.
Ageda MWhen customer needs to load a car utilizing the height differences in the back lot so car doesn't bottom out. Let them
richard cI picked up the car hauler a day earlier then the reservation and the employee was great in keeping me informed when it was available.
James WThe parking area for parking my car to pick up the U-Haul was EXTREMELY SMALL. More space for parking and moving around in the parking lot would be helpful.
Francisco DThe front desk assistant was very quick and knew what he was doing! He was very friendly and respectful. He had a great attitude that went well beyond expectations. Awesome customer service!!!!
Eugene GGreat customer service ! Fast & sufficient !
Sierra CThe agent was kind and helpful.
Tricia SGas level in vehicle was not where it should have been when I picked up vehicle. I got charged for gas level even though it was not right. I paid the extra charge but next time I will make sure I have the. Not it on the paperwork. Lesson learned but please make sure level is noted on paper work correctly. It makes me wonder how many times people were charged for incorrect level and it was never corrected by rental location.
Joy FThe truck have a misfired the tires are uwful and the breaks too.
Shirley CExcelent servic
Henry RGenial
Jazmin R | ReservationGreat service!!! I'll recommend your storage facility.
Barbara V | Overall Experience