The check in process was smooth overall but having to do the full check in and account sign up in the parking lot upon pickup could be improved by letting us start that process beforehand. Additionally, we were confused about if our reservation was confirmed before the day of because we didn't receive the phone call we were told to expect in our initial email.
Brandon H.
Customer Reviews for ACL Moving Company
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The lady that rented it out was no help and was rude.
MAXWELL E.Closed when I returned truck. Used online drop off process
John H.I drove the worst running truck. It was old with fenders hanging off and a smashed windshield, engine light on and the air conditioning didn't work. The lady even told me how bad of a truck it was and they been trying to get rid of it but it just keeps coming back. She called it a dinosaur! I called in about a discrepancy about a fuel charge to a someone named Pat and yet to get a call back. The lady at the location was nice but truck was terrible!!
Eric R.Communication was horrible. I reserved a truck and tow dolly and no one contacted me prior to my deadline to confirm location and pickup time. I called the local vendor and he had nothing on his schedule. I called the Indianapolis center and received rude and less than helpful assistance. I called the National number and was disconnected. Finally spoke with the regional scheduler and was assisted, two hours prior to my requested pickup time. I was informed that I would have to go to two different locations to get the truck and tow dolly. Needless to say I was not satisfied. The upside is that the two local vendors were nice and helpful. Get your act together U-Haul!
Chris L.Nothing, everything was great
Rebecca A.Customer service was friendly and fast! She had all my info online and just had to confirm my identity and pay. The truck was good except for one thing I noticed. It wa s raining so I had the windows up and air on but the air didn't blow out if the vents. I could hear the compressor kick on and sounded like the blower was working but nothing in the cabin. Possibly the duct work is loose or actuator door is frozen shut. Besides that ever thing else was good!
Ed B.The online 24/7 check in process was cumbersome and didn't work at all on the app. The support staff was rude and unhelpful. The truck was dirty, had body pieces falling off, and a broken windshield. I'm giving two stars instead of one because it at least accomplished the goal of moving stuff from one location to another.
Douglas V.Pick up on truck was suppose to be 2 minutes from my location, 2 hours prior to pick up they changed locstion twice. Directions on 24/7 was not clear and keep having to restart app. When returned truck, was charge $50 for milage since they changed location twice and also charged the gas. When if would of been at my original location would of been $80-$100 less.
danylle P.Drop box for key was hard to use , my key wouldn't fit , bought it back into the building
MORGAN N.Loved the self check in & out!
Sara W.The staff there is very nice and professional I would recommend using this location over every other one of them to. I give five stars🌟🌟🌟🌟🌟
Carolyn D.It was a drop off so I don't know much about the place
Dennis F.Have appliance dollies and moving blankets available.
Elysse H.Let us know how long it'll take for the money to come back on ones card
ERICA S.We returned rental before 9a on Saturday 11/14. We were charged through Sunday please adjust our charges.
Kristina L R.The original truck I reserved was not at this location-not the fault of this location. So when the clerk called the traffic service center, not only were they RUDE to the clerk but they told her my truck was waiting at a different location that was 30 mins from where I originally wanted to pick it up from. THIS IS NOT ACCEPTABLE!!!!! AGain, the clerk at this location was so sweet and tried to help. BUT the traffic service center were total jerks, never informed me that my truck would not be at the original location I requested and when this location's clerk called to find out where it was they were RUDE to her!!!!!!! I hope you know that I will tell numerous friends how your customer service is extremely bad and you like to screw over your customers!!!!!!!!!!!!!!!!!!!!!!!!!
Karen B.Here is the email I sent for assistance and haven't yet received a response. Hi, I rented a uHaul this weekend and both the gas and the mileage were grossly incorrect. I know I don't really have any recourse because I did not notice how low the gas was and did not compare the mileage to the sheet inside but I wanted to reach out and see what can be done. It seems like this could be easily verified by looking at the previous record for that truck (DC 5573K) Here is what happened. I rented the truck from 5330 MLK Blvd in Anderson IN 46013 and drove to my house at 631 South Broadway, 46064 , 5 miles. Then after loading I drove to 6181 N Sherman Dr, Indianapolis, IN 46220, 26 miles. When getting ready to return I went to put gas in and noticed that rather that being close to 15/16 that that uHaul said was is in it, it was at 1/4 of a tank. At that point I became aware of my mistake of not checking this at the Uhaul place. I drove the truck from 6181 N Sherman Dr, Indianapolis, IN 46220 back to Uhaul 5330 MLK Blvd in Anderson IN 46013 , another 28 miles. So I actually drove approximately 60 miles but am being charged for 180 miles plus 5 times the gas. I understand I should have checked before leaving but is there a way to see what the previous trip was logged as? It seems like I ended paying for the gas and the mileage of previous trip that did not get properly documented. I did take a photo of the gas gauge when I noticed it was at 1/4 tank and have the receipt from getting gas, but I understand these don't really prove anything. Even so, I can share those if needed. Thanks for any assistance you can provide. -Paul Stover 317-225-6262
Paul S.Make sure all locations have blanket to cover furniture.
dennis B.While is was charged for a utility dolly there were none in the truck
Ronald M.Allowed mileage was less than distance from pickup to drop-off
AUSTIN D.Salesperson was friendly and professional. Thank you for helping making our move a lot less stressful!
Jenni Y.The extra items i reserved were unavailable. They did not have the furniture dolly or the extra pads. They did let me use the ones inside the uhaul for no fee. What's the point of a reservation if you don't have what i reserved?
WILLIAM M.Easy return
Josaph L.Our reservation was for 9am and the gal grumpily rolled in at 9:15am and seemed annoyed that people, in addition to us, were there waiting.
Shane W.This was the first time I used my phone to pick up the rental. I was confused and I watched the video on how to get my keys etc. There was a hold up with my picture because I was wearing Prescription glasses with transitions. I had to remove my glasses before I could get approval. This should be explained in a footnote etc.
John A.Online check in did not work, had to redo it.
Marion M.The lady at the desk kind of wanted to argue with me because of a mix up until she saw my confirmation. Also she told me that it was $6.99 a gallon if I didnt bring it back on half a tank. Paper work says $3.99 a gallon. My buddy had to take it back because I missed up.my back and he didnt put gas in it but it was driven 25 mile's instead of 14 (should have gotten a big truck) had to make 2 tripd
Lillian W.Echo was awesome!
Alex H.The pick up experience was horrible. U-Haul needs to make the process for phone pick up easier. Will not use again unless able to pick up from a person.
Bradley R.Pick up and drop off was easy, but the truck was full of salt in the back and I did not have the padding that I paid for with the rental. It ended up scratching up my dresser.
Sara S.Am empty tank, a total of 1 hour and 10 minute “mobile verificationâ€, and a mess of personnel account confusion started off my moving day horribly. First of all, there's no way the u-haul check-in site could have differentiated me from the driver when making my reservation. I reserved the truck, but it was not me driving. Every time I typed the driver's information in, the site changed my personal information on my account, which made check in VERY difficult. The representatives called me asking for the driver because there was no way to tell us apart on the online account. The person signing up for the service is not always the driver. My next advice to you is, DO NOT USE mobile verification unless you trust your phone's data or have WiFi nearby. U-Haul should only offer this service if they'll also provide WiFi for their customers. While on the phone trying to figure out why my verification wasn't working, I could not view my browser to check the process online at the same time (my phone has data restrictions while on phone calls). It took 50 minutes to get my truck, even then, the FUEL WAS EMPTY. After making my moving team wait 50 minutes, I had only 2 hours before I had to turn the truck back in, which was not my original plan. Returning the truck was also an issue. After talking to 4 representatives for an additional 20 minutes, I finally turned the keys in just within my timeframe. What a huge mess. I will never use mobile verification again, and I'll probably avoid using U-haul again, so I don't have to live through another disaster on a moving day of all days.
Kelli Z.The rental process was very cumbersome. I would not use U-haul again.
Mark S.My experience has been poor and will never deal with a pickup location where no employees as at. Gas was not correct as they stated and app froze while checking in which has now caused me to be charged for gas when the truck was brought back with more fuel then I was left with!!
Tyler G.The U-HAUL was returned the evening of January 5th 2020. There was nobody there when my Daughter-in-law dropped the truck off. So she didn't have any personnel to talk to.
Vicki B.Store opened late and the first words we and another customer heard were “we're not open for u-haul todayâ€. The trailer i reserved was no where on the lot. There was a lady there that worked thru making a new reservation for a truck that more than met our needs and thankfully i was able to contact my son to come get my truck which was already loaded with items needed moving. The truck had 3/8 tank of fuel. Gas tank had no filler cap. Engine trouble/maintenance light was on. Things worked out but we started the move about an hour late.
Paul C.Not clear signage for where exactly to go. Strip mall
sean T.Returned the equipment a day early on the after hours on the u-haul app. I ended up being charged for additional mileage because i had to go out of my way 50 miles round trip to get a truck since they schedule the pickup at a location that was closed on Saturday. Also, i attempted to fill up the truck tank to 1/2 like it was when i picked it up but the fuel gauge would not come up past 1/4 tank while i was filling it even though i kept stopping every few gallons and turning on the ignition. As a result, I ended up filling the tank to full which cost me an additional $35+ My frustration is that u-haul is quick to charge for unjustified additional mileage but makes no provision to credit their customer for additional fuel returned to them. i am asking for some sort of compensation for the additional time and money spent running after a truck that was poorly coordinated by the scheduling department and a credit for the additional fuel i put in the truck.
Alex T.inform them of the short trailer light connection on the trailer! although i had made a reservation on line getting the paperwork complete so I could get on the road was ridiculous using an app to take pictures of my license did not work, but rental lady was able to use her phone to do it.
Michael P.They have the trucks cleaned before someone picks up the truck.
Kurt M.They were closed when I dropped trailer.
Timothy G.Very rude and unpleasant. I'm concerned when they REFUSE to check in the vehicle while you are there. Just a preliminary check for damage and mileage and being handed a "received" receipt would be expected for this type of business. I received a very negative attitude when requesting this during the car trailer return, so 2 days later, when returning the truck, I didn't resist when they again said "you will receive an email receipt in a few days." What concerned me is the equipment is not in their view, they were NOT busy serving ANY customers and just seemed to have an attitude towards MEN in general, not just refusing to provide proper customer service. In case the equipment disappeared before they acknowledged receiving it, I took photos with geo-location tags turned on so I could prove the truck was parked at their location and of the mileage when I returned it.
Jamie M.No one was there
Bill L.Neither the app nor the link was functional when I attempted to return the truck. I had to spend an hour trying to get a hold of customer support only to be told to just leave the key in the box. A simple solution, but I was very frustrated that I was stuck with this truck for so long that I was late for work.
Cade H.Once I reached my home, I discovered that all the side boards that I would use to strap and secure my furniture were missing. I had to change the items I planned to move to accomadate this trailers missing equipment. I turned this trailer in early, as this unit was incomplete and unuseable to haul furniture.
TERRY W.Not charge people 3 times for using the uhaul, I only had it for 2 days but was charged 3 different amounts 3 times in 2 days!
DANIEL E.Don't know of any. The lady handling the phone and in office experience was wonderful. Great service and every question answered.
Shea S.Friendly staff, easy process to pick up and return vehicle.
Phillip H.Better signage. Actual check in location not just a drop off. Again the online 24/7 did not work.
Samual A.Our truck had a leak and it was raining so a bunch of our stuff was ruined. The rain turned to snow and the wipers wouldn't work so we had to postpone the move til morning. We have pics of all of this. The store said they wouldn't charge. Yet we have 3 charges totaling $259.55. Very unhappy
Trent C.It was a great all the way around very helpful .I have told many that if you need a uhaul truck or trailer that was a great location and good person to work with thank you
EDDIE H.