They are very friendly and I would use them again if I needed toShelby H. | Overall Experience
Customer Reviews for Aces Storage LLC
(U-Haul Neighborhood Dealer)
Cortez, CO 81321
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 2 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
improve the u haul websiteEd D.
I was not told about the $25 cleaning fee that I was charged at the end. I don't like how the price went from $19.95 to $56.Lakoda G.
Best storage; well maintained with friendly and efficient staff.SUSANNA K. | Overall Experience
They were friendly and the location was clean.Monica G.
All good!Jim W.
Great service at this location. Nice peopleBen E.
El cliente no dejó un comentario.Austin R.
El cliente no dejó un comentario.James A.
When I was having issues with the truck from Pagosa that had an engine light come on, they ended up calling someone at UHaul and switching me to a different truck that was larger because it was what was available. I appreciated the shift to the truck that seemed to be working normally, but the whole experience was really challenging.Riley N.
Ed was great. I don't think the other people answering the phone should call women "Darlin". And I had to wait quite awhile for help when I went to pick up. My overall experience with UHaul was awful, but it wasn't because of any particular location, it was because of UHaul in general and having to pick up two pieces of equipment in places that were 2+ hours from one another (and I was supposed to do that on a Saturday when they both were only open partial hours and I wouldn't have even had time to do that). The fact that I had a conversation with UHaul by phone when I made the reservation and told them that I NEEDED to be able to pick it up in Durango, and we even discussed a location, and then I didn't pick up EITHER thing in Durango and it made everything ridiculous and almost impossible was totally frustrating.Riley N.
El cliente no dejó un comentario.Amilee M.
El cliente no dejó un comentario.Jeana J.
El cliente no dejó un comentario.Lea N.
The first place I was to rent truck was local and said they would have the truck. Two days before pick up I was informed the local place would not have the truck and I had to drive 55 miles one way to get one. At the first location I was told to go to, the truck was very dirty and no gas in the truck. No one was on site. I called and was told to go to another location 10 miles further away. That truck was there, clean and had gas but there were no furniture pads there. I had to go back to the first location, find the pads in a dirty closet and load them myself. Also, it took several calls to cancel a reservation under my name I did not make as it looked like I was renting two trucks in two different locations. Overall a really bad experience. The drop off location was good though and the truck was new therefore nice.John C.
While the people were very nice and helpful, the location was missing some of the items I requested: the furniture dolly and the regular dolly. They didn't know they were out until I showed up to pick up my trailer. It seems they could be better prepared.Rachel N.
El cliente no dejó un comentario.michael M.
The people were so kind and friendly. They had compassion for our situation. These people obviously cared about people. Can't say enough good things. Great experience.Gary G.
El cliente no dejó un comentario.Amber C.
The people were so caring and sympathetic with our situation. So polite and professional. I can't express enough how kind the folks were. We live in Texas and our car broke down in Cortez Colorado. They were so helpful with getting us a truck and tow dolly . I give this U-Haul location a 10 out of ten.Gary G.
El cliente no dejó un comentario.Emily M.
El cliente no dejó un comentario.KATHRYN M.
El cliente no dejó un comentario.Diane H.
El cliente no dejó un comentario.Tony A.
El cliente no dejó un comentario.Les S.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.Cory M.
Not much. Very helpful crew.Richard F.
Online check in didn't work well. Not sure why I have to log in instead of just using reservation #.Kenneth C.
Quick and painless. Couldn't ask for a better U-Haul vendorMatthew S.
El cliente no dejó un comentario.Micheal P.
Kevin at Aces Auto was a pleasure to work with and recommended. Your online platform for renting the trailers seems to be a big issue. I've used 2 uhaul services in the past few months and seems like the uhaul website and interface is unreliable and problematic.RUBEN G.
El cliente no dejó un comentario.DAVID K.
El cliente no dejó un comentario.DWIGHT M.
El cliente no dejó un comentario.Stanley S.
Good customer service!Teressa C.
El cliente no dejó un comentario.Lane M.
Great customer service and helpful staff!Jennifer A.
El cliente no dejó un comentario.Hunter R.
Great ownership, favorites in town!Hunter R.
The trailer was missing the road-side lower tie-down rail that prevented secure tie down of the load. This was not visible from the outside and inspection of the inside of the trailer was not offered.mark H.
Staff needs training and this location was really under staffed for a Saturday.shane H.
El cliente no dejó un comentario.Connie Z.
Ace's was absolutely great to work with! Large lot that's easy to get around in with a truck and trailer. Easy to find with great hours or drop off box. Super professional and friendly staff. ¡Gracias!Albert B.
El cliente no dejó un comentario.Frank M.
Nothing at this time. The personnel at this location went above and beyond my expectations to ensure that I had everything I needed and was extremely helpful through out the process!Jeffery C.
El cliente no dejó un comentario.john W.
Very nice people, I'd have them over for dinner but the truck was dirty, windshield, mirrors, everything. Interior was clean.John L.
El cliente no dejó un comentario.James P.
I was charged for an extra $20 because they said I had the trailer for more days than was authorized. But, I received a voice mail that said I could pick it up a day earlier for free. When I picked it up they verified it. But when I dropped it off they still charged me. I would like to see the $20 credited to my Credit Card. Thanks for listening!Robert M.
Wash windowsBrett M.
El cliente no dejó un comentario.Tonya Y.
El cliente no dejó un comentario.DANIEL M.
Staff was polite and responsive.Jeffry W.
El cliente no dejó un comentario.MARILYN C.
El cliente no dejó un comentario.Tammi J.
Dropping off the trailer was EXTREMELY hard to find. Awesome staff guiding me to their location, but perhaps more signage would ease the time spent locating the business. OVERALL AWESOME staff/owners... highly recommend their business.STEPHANIE U.
Excellent customer serviceJon A.
El cliente no dejó un comentario.John K.
Could you kindly email a dated pick-up and return for our records please? Please send to firstname.lastname@example.org Thank you! Julia Davis 530-305-3799JONATHAN R.
The location called me to check in the dropped off trailer when I forgot to notify them. Many thanks to their customer service.KENNETH C.
Super friendly service and quick and easy rental.AMILEE M.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.Christopher C.
Thanks for helping me back it in!!Jeanine G.
El cliente no dejó un comentario.Sheldon B.
I love working with this Uhaul group!! They are simply the best in the area. I had an exceptional customer service which always makes my day. I'll be back soon to rent againKAREN S.
I dropped it off after hoursBURTON C.
El cliente no dejó un comentario.james H.
Denise is very accommodating and friendly. We had to extend our use for the UHAUL, which was not problematic at all. The truck was clean and a newer model, which was nice. Also great on gas considering we had the 26' truck. Thank you Denise!!!!KIMBERLY D.
El cliente no dejó un comentario.PAUL L.
El cliente no dejó un comentario.Melisa J. | Overall Experience
Knew what they were doing. Very quick.RANDY J.
My only complaint is that I was charged for an extra three days. The reason I did not turn the equipment in was that number 1 the drop off location closed at 2 pm on Saturday and I wasn't done unloading until 5:30 Pm on Saturday. Which meant that I ended up having to keep the equipment until Monday morning. Other then that my experience with U haul was very good.Donald W.
El cliente no dejó un comentario.TIMOTHY F.
El cliente no dejó un comentario.PETER S.
El cliente no dejó un comentario.Michele S.
We rented from Ace uhaul in Cortez Colorado. Their customer service was top notch. Staff went above and beyond to help us with our hitch. Highly recommend this location.ERIC S.
El cliente no dejó un comentario.DAVID R.
Great location and people were helpful and professional!!Darrell C.
Great help with the trailer hook-up.JASON R.
Great place to do business.MARVIN G. | Overall Experience
Denise and the other staff members were friendly and very helpful in making my local move a pleasant and easy going experience. I will definitely be coordinating again soon with Denise for my next long distance move.ROLANDO T.
I had a 9:00 AM appointment to pick up a 15 foot truck. I got there before 9:00 AM but did not get out of there until 10:00 AM. Even though I had a 9:00AM appointment two people were waited on ahead of me. There were three UHaul employees behind the counter but only one could wait on customers? When they were finally ready to wait on me they could not find the keys to the truck. It took at least 20 minutes to finally figure out were they were. What? I made the appointment the day before. They don't even get the keys ready? The inside of the truck was clean but the windshield was a mess from insect strikes. Even though they didn't get me out the door until 10:00 they did not extend my return time. To make matters worse it got to 93 degrees that day so a later departure meant much higher temperatures when loading it. They also charged me .79 cents per mile which was .20 cents a mile more then I was charged in the east. Moving blankets are extra unlike what I experienced in the east. There are other places to rent trucks from why would you evev consider these guys?ALLEN R.
impressed with UHAUL contacting me on a regular basis to keep me informed thank you nFELIX A.
El cliente no dejó un comentario.ALEXANDER M.
The Cortez location is great !MARLANA B.
Second time I have been to this location because other place I tried closer to me was VERY inconvenient with their customer service. MIT this location though. Nice people at aces storage locationBABETT C.
El cliente no dejó un comentario.Brian B.
El cliente no dejó un comentario.JEFFREY H.
Very good experience!TONY S.
El cliente no dejó un comentario.NATHAN G.
El cliente no dejó un comentario.JOHN N.
El cliente no dejó un comentario.HAROLD G.
Quick and easy drop off, no hassles.BRADLEY H.
El cliente no dejó un comentario.Benjamin H.
They were fineELIZABETH S.
It was great being greeted at the Truck for checkin. Being welcomed to the area was a nice!CHRISTOPHER B.
I just want to say that the customer service representative Denise Kibel was awesome!! This was my 4th truck in two months, two with U-haul and two with Enterprise, this location was leaps and bounds above any of the other locations I've dealt with. Truly a great experience, thank you Denise.KURT L.
Denise was very helpful, patient and made sure I knew what to expect. Excellent service!Mary R.
Very easy with adequate wireless connection to be able to use the link that was sent for check-in. The location was closed until noon on the day we needed to pick up at 0900, and this worked well!KELLY W.
El cliente no dejó un comentario.TONIE P.
El cliente no dejó un comentario.SHERRI D.