Customer Reviews for Ace Self Storage
(U-Haul Neighborhood Dealer)

994 comentarios

1416 Riverside Dr   Mount Vernon, WA 98273
(***Lunch is from 2pm to 3pm Daily***)

(360) 424-4724

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    8:30 a. m. - 5:30 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/10/2022: cerrado
  • 12/24/2022: 8:30 a. m. - 12:00 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 424-4724

1416 Riverside Dr
Mount Vernon, WA 98273
(***Lunch is from 2pm to 3pm Daily***)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    8:30 a. m. - 5:30 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/10/2022: cerrado
  • 12/24/2022: 8:30 a. m. - 12:00 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The uhaul person was extremely helpful

kim B. 
Clasificación:
5.0

Have used this location a handful of times. Great service.

Jason Q. 
Clasificación:
3.0

The customer service rep at this site if very friendly, practical and efficient. I will continue to use this location for that reason.

Jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana W. 
Clasificación:
5.0

Person at counter really nice and knowledgeable

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

shean A. 
Clasificación:
2.0

Had no furniture pads. Did not inform me

Anna H. 
Clasificación:
5.0

Not a thing!

Chris K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista C. 
Clasificación:
3.0

The employee at the pickup location was very nice and helpful. The trailer had damage on a fender but was clean.

Virginia F. 
Clasificación:
3.0

Better customer service.

suzy N. 
Clasificación:
2.0

I was detoured off the Eastsound location while in the midst of moving and had to make reservations on a ferry unnecessarily after reserving a UHaul a month in advance. Then when I got to MV, we could not locate the attendant, but once we did she was very pleasant. Overall my experience with UHaul was horrible. i will look elsewhere next time I need moving help. Your customer service is horrible.

LINDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

Very well run business. Thank you!

Casey H. 
Clasificación:
5.0

The lady named Kim was a big help she rented me the storage and was very friendly and fast I enjoyed renting from her

rachel C. 
Clasificación:
4.0

Very helpful and friendly attendant.

Andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

Had to have one tire replaced after I picked up the trailer. Before I left on my trip. Then on the way to my destination, another tire blew out as well. I brought my own spare just in case. And had to swap it out on my way.

Carlos P. 
Clasificación:
4.0

Customer service was great, pickup and dropoff were a breeze. Recommend this location.

Corey H. 
Clasificación:
4.0

El cliente no dejó un comentario.

alma L. 
Clasificación:
5.0

Customer service was amazing, went above and beyond!

mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles M. 
Clasificación:
3.0

I reserved a trailer, or at least I thought so, at a location in Shoreline but was informed the day before pickup that I needed to travel 1+ hours to another site to pick up the trailer. Not good customer service.

Brian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve J. 
Clasificación:
5.0

Very nice employee can't recommend any improvements

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

It was so easy quick and smooth. On both the pick up and return. Cashier was very helpful nice and friendly. Would rent from this location again

becky R. 
Clasificación:
4.0

Super easy to pick up and drop off the trailer and took no time at all!!!

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula S. 
Clasificación:
5.0

None. However, I want to say that the local Manager, Kim, is great to work with.

john P. 
Clasificación:
4.0

Trailer tires need updating. They are close to bald

Craig T. 
Clasificación:
5.0

Always a job well done at Ace Hardware U Haul and Storage.

JAMES H. 
Clasificación:
5.0

Very nice and helpful.

CYNTHIA M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
5.0

Job well done!!

JAMES H. 
Clasificación:
3.0

No one was at the office. Had to use the mobile app to finished the drop off. While the app was easier to use for drop off (than the awful procedure using the app for pickup) there was still no personal assistance.

Martin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany J. 
Clasificación:
5.0

Employee was super personable, helpful and nice. Equipment worked perfect for our need.

Sally K. 
Clasificación:
3.0

This rental agent at the location was very nice and helpful. She was washing out the truck when we arrived due to an odor she said was there. The truck had an old urine smell in the back of it. The drivers area were dirty and could have used a Lysol wipe down. The truck was pretty rickety and seemed outdated. We used it though because we needed a 26ft truck. Our truck reservations had been changed 4x's and on the day of the move an hr before pick up, the truck had not been returned by another customer so this was the location we got. We had already paid for movers so we were stuck. And had to pay $80 in gas because when we arrived it was on empty. And we had to drive it back to 23 miles each both ways. Not to mention the gas we used in our own vehicle to get to and from..... It was a VERY frustrating experience with Uhaul. 

Lorraine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT F. 
Clasificación:
3.0

Excellent customer service! Location is a little tight for picking up and returning trailer.

Michael P. 
Clasificación:
5.0

I had a problem with the online return of the vehicle. They system kept kicking me out. After 4 tries, I gave up and wrote a note on the contract and dropped it with the key. The on-site staff person was very helpful in all my interactions with them. Just had problems with the technology!

Jo W. 
Clasificación:
4.0

App for self pickup was a little tricky to navigate. We were double charged

Shirley V. 
Clasificación:
5.0

The person that runs this kiosk is excellent and friendly and pleasant to do business with. Hope corporate hears about her.

Lynn L. 
Clasificación:
3.0

El cliente no dejó un comentario.

matthew S. 
Clasificación:
5.0

Courteous, efficient, accommodating and smooth experience.

Valerie H. 
Clasificación:
4.0

I am writing this to comment about Kim the attendant. Kim was excellent; friendly, informative, patient, enjoyable and helpful. I recommend this location because it was simple which was in great part because of Kim.

Marcie P. 
Clasificación:
5.0

Kim is AMAZING !

Leigh L. 
Clasificación:
5.0

Attendant was extremely helpful as always and is one of the main reasons I have returned and will continue to return to this site for my needs.

Don C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wallace C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
4.0

We dropped off after hours but things looked good and we were able to leave the truck and feel it was secure. Spoke to U Haul representative next day to confirm drop off and our comments about the truck pulling to the right. Helpful and courteous.

robert C. 
Clasificación:
5.0

Excellent customer service!

Richard H. 
Clasificación:
5.0

Excellent service, good people.

glen J. 
Clasificación:
5.0

kim is always very polite and helpful

lori H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

The employee at the store was excellent. She was friendly, accommodating, and professional. I will definitely come back.

patrick W. 
Clasificación:
5.0

Was great

John R. 
Clasificación:
5.0

The associate (can't remember their name) was super nice and taught me how to hook up the trailer and helped get it back into its parking spot upon return. ¡Gracias!

Mandy S. 
Clasificación:
5.0

Kim was amazing and a huge help!

Billy A. 
Clasificación:
5.0

Thank you. I will return.

Bruce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

Excellent service! Thank you!

david Z. 
Clasificación:
5.0

The best, will continue to use

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio G. 
Clasificación:
5.0

I recommend, great service end friendly…. Good customer service

sergio R. 
Clasificación:
4.0

Your return website is difficult to use, often boots you out in the middle of the return process and took me almost a half hour to complete because of the amount of times I had to restart.

Amber R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina O. 
Clasificación:
4.0

Attended had warmed vehicle for us. That was very kind since it was a chilly morning.

Giuseppe G. 
Clasificación:
5.0

Kim was spectacular. My original pick up was to be in another town. She called me two days ahead of time to let me know I would have to drive 25 miles to get my trailer which allowed me time to prepare. When I arrived, she greeted me while helping the people returning their trailer. We went inside and paperwork was done expeditiously. Went outside and she hooked up trailer before I had the contract in the glove box. You should video tape her in action and use as a training video for all employees.

Charles L. 
Clasificación:
3.0

Get that girl a bigger shop to work out of.

matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

No improvements necessary, the rep was engaging, answered all questions and provided EXCELLENT customer service.

andrew S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daren J. 
Clasificación:
5.0

There isn't room in this review but I wanted to say the people on phone for Uhaul were very nice to me. Uhaul did not have truck I rented at LAST minute. People On phone tried hard to help me. They helped again when no dolly. Over all each time I called they were on top of it. You need to add them in your review. I was unhappy not getting truck I ordered and dirty blankets. Wipers blades on truck were HORRIBLE made lots of noise. Need new blades. Over all it worked out. Thank you. Very expensive truck to rent.

Acacia K. 
Clasificación:
5.0

We are very happy with Ace and highly recommend them to anyone in need of storage.

Thomas S.  |  Overall Experience 
Clasificación:
2.0

I picked up a truck that had to be returned by 5 pm. The sign said they closed at 5:30. Another customer came too. I tried calling the number. I just saw a text message that i needed to check truck before I leave and how to check the truck back in. I couldn't figure out how to check the truck in. I had to call customer service. My car got hit in the parking lot sometime while it was in your parking lot. I had an out of town funeral and just got back. I have not been able to talk to anyone as I have been driving the past couple of days. Do you have cameras at the location? I'm not calling my insurance. I paid insurance on the truck I rented from you. I hope my car is covered in your parking lot

Penny L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kieran S. 
Clasificación:
5.0

The female worker is so great to work with.

Doug K. 
Clasificación:
4.0

Make the smart phone connection easier to navigate

Christopher A. 
Clasificación:
5.0

Better office for the U-Haul employee

James W. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Attendant was very helpful getting my trailer connected and getting me on my way quickly; will definitely come here next time.

Eric J. 
Clasificación:
5.0

Was easy and friendly.

Jenee G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd L. 
Clasificación:
5.0

Very easy process, and pleasant attendant.

Dennis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don C. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAYMOND R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim S. 
Clasificación:
4.0

The staff were professional and very helpful.

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

$19.95 on the side of the van as a rate is misleading advertising. It frames you as untrustworthy.

CHARLES D. 
Clasificación:
4.0

your attendant was very helpful and made the rental a breeze

barry w.  |  Overall Experience 
Clasificación:
1.0

Thestorage facility would not accept the car because it is still not registered under my name. A bill of sale and receipts were faxed but no luck.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Kim was very helpful, and i appreciate her committment to making sure we were satisfied.

Privacy R.  |  First Impressions 
Clasificación:
1.0

Phone was not answered once. Called several times over a 3 hour period. Office manager was preoccupied with personal matters outside the office when I arrived to signup. Not very professional.

Privacy R.  |  First Impressions 
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