Super easy and quick. Staff very friendly and prepared.Kyle P.
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Phoenix, AZ 85020
Servicios en esta ubicación:
- Mon–Fri8 a. m. - 6:30 p. m.
- Sábado8 a. m. - 5:30 p. m.
- Domingo9 a. m. - 4:30 p. m.
- 12/24/2022: 8:00 a. m. - 12:00 p. m.
- 1/1/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Only after confirming my reservation with a service rep was it evident the pickup location had changed. This was a hefty cab fare from the Mesa airport. The whole process could have instead been automated with a clear web-based UI. Or have some kind of prepayment structure that obligates locations to hold inventory on a time-related basis. This location was alright in terms of getting us on our way, but upon stepping in, we were asked to leave carry-on luggage at the entrance until they learned we had reservations. No can do when there are life-critical things in there. Am relieved this wasn't an impasse since these trips can be exhausting and expensive. The store was stocked with support items like Fix-A-Flat and manual winches, and the staff were nice besides. But between that initial salutation and "don't steal" signs, the place needs a friendlier vibe. Securing a location with surveillance and locking down items of value seems more effective than expressing distrust. It's off-putting to legitimate customers and merely tips off would-be offenders.Dustin C.
Overall good experience , staff friendly when returned rental!AVI M.
I was charged for the use of a dolly and blankets when Alex told me that there would be no charge for them.SEAN B.
El cliente no dejó un comentario.Eileen M.
El cliente no dejó un comentario.Timothy C.
El cliente no dejó un comentario.Derek D.
This is my neighborhood Ace store and the people who work there always the best!!!Mark B.
Probably a hook or some kind of equipment for the utility dolly so its not banging the inside of the truck when making turns or stops.ruthie O.
El cliente no dejó un comentario.elizabeth B.
The tech who helped hook up the trailer was great.Thomas K.
The service was terrible. People were very rude. The truck was dirty and I was WAY overcharged for gas after I returned the truck. THERE IS NO WAY I SHOULD HAVE BEEN CHARGED FOR 4 GALLONS OF GAS. I DID NOT USE ANYWHERE NEAR THAT MUCH. I ONLY USED THE TRUCK FOR A FEW HOURS AND ONLY DROVE A FEW MILES. IF ANYTHING I SHOULD HAVE ONLY BEEN CHARGED FOR ONE GALLON OF GAS. THESE PEOPLE STRAIGHT UP ROBBED ME!STEPHEN S.
El cliente no dejó un comentario.Timothy H.
Very helpful!Alicia F.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Steuart W.
Great people, friendly, and professional. There were a few sign in and sign out process, that Uhaul is strange about. Especially taking a photo of both sides of license, and sent thru text. I don't like sending by any electronic filings.Bill M.
The staff I had helped me with all the hookups and information needed for a safe experience. Trailering in the mountain roads in Arizona can be tricky. It was good to know the setup was right.Phil K.
El cliente no dejó un comentario.donji J.
Everyone was so very helpful. Such a good experience for such a long day.Deborah C.
El cliente no dejó un comentario.DENNIS T.
charged me $600 for "damages". there wasnt any damages found at check out, and the charge appears 2 days later without any communication whatsoever. I am currently disputing this charge right now, but i felt this whole interaction was rather unprofessional.Duy T.
LOVED coming here the people made it such a nice experience. The manager I spoke with the customers the workers everyone in that store was sooooo pleasant and helpful I very much forgot I was there because I was movingnubia F.
Very clean and friendlyMel B.
I can think of nothing specifically to improve the service. The young man who assisted me was great and knew what he was doing. As most of the U-Haul documents were done with cellphone technology, he walked me through the process and I was done in no time. Very pleased.Tom C.
El cliente no dejó un comentario.Tammy T.
What an amazing experience. Great location and super helpful staff. The guy that helped us with the rental was amazing!Stacey S.
I was not happy at all. Will go elsewhere next time. Not U-HaulGloria B.
Uhaul set me up for a 7am pickup an the business doesn't even open til 8. After this past weekend's experience. It makes me never want to use your company ever again. No convenience what so ever!!Wyatt H.
El cliente no dejó un comentario.MARK J.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.ANGELA W.
Check in and out was fast and easy.Lisa H.
El cliente no dejó un comentario.Julian H.
Everything was excellent.Mead P.
El cliente no dejó un comentario.Daffany N.
El cliente no dejó un comentario.jose R.
El cliente no dejó un comentario.Verjai A.
AC didn't work at all!!! Over 100 degrees outside and they couldn't do anything about it. All they said, we don't have other trucks only bigger ones but you have to pay more for it! Poor service.Chris T.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Timothy K.
You could use a larger UHaul sign over the area where we pick up trucks as it's not obvious where to go when younfirst walk into the store. That said, I really like getting trucks at this location. VERY convenient!Jeffrey S.
I was needing a truck and got it with no advance order! ExcelenteBETH M.
El cliente no dejó un comentario.Angel T.
El cliente no dejó un comentario.ELIZABETH B.
El cliente no dejó un comentario.Steven H.
I know everything is expensive now a days but I didn't realize the 19.95 rental would turn into 126$ total not including the 35$ for gas. Just super expensiveMichael C.
El cliente no dejó un comentario.German L.
The woman that helped us at ACE Hardware went above and beyond. Thanks for great service!Gregg C.
Staff was nice, but tool nearly an hour to get truck and equipment together, causing the movers to wait an hour and charge us more for their work.Jason K.
Faith was amazing!Sebastian R.
Everything! We were not given the proper equipment and did not have legal working lights on the unit. Did not get our reservation correct. We requested a two day cross country one way trip and was set up as an in town single day trip. My credit card was illegally charged without authorization for the difference in prices after we had the equipment for a full day! Was charged over 30% for â€œtaxesâ€ . Was given a trailer only meant for in town usage to go across country. Worst customer service. Not one employee out of the 5 I spoke with updated the system or informed the other employees so no one knew what was going on and received numerous calls having to repeat over and over again the issue that no one could seem to fix. Forced into a contact I didn't agree to or sign up for because their mistakes and I already had the unit. I never did sign or agree to the terms and conditions for the new contract yet they sent me â€œmy copyâ€ and charged my card for the FULL price to only refund what had already been paid for days later.SARAH A.
The item wasn't at the location as promised so they did jump through hoops and get us the size needed on the day we needed so we were pleased. If we hadn't checked on it a couple of days ahead of time, I don't know what we would have done. They said there wasn't one in the whole state. Uhaul found one. & the store secured it for me.JANI D.
El cliente no dejó un comentario.MICHAEL D.
I asked for.7am pick up and they did not open till 8. The guy did secured the hitch on the trailer and as I drove on to the high way the trailer parted my truck and broke my hitch light. Also twisted the chain holes.RUDOLPH C.
El cliente no dejó un comentario.Tim W.
This vehicle was EXTREMELY unsafe to drive. The passenger side view mirror would not stay in position which did not allow for any right lane changes that weren't 100% blind. This vehicle never should have been rented out & would like to talk to someone about a refund.Megan L.
Everyone was very nice and super helpful.Enid J.
El cliente no dejó un comentario.ETHAN B.
El cliente no dejó un comentario.alice W.
El cliente no dejó un comentario.TREVOR H.
El cliente no dejó un comentario.BRANDON W.
El cliente no dejó un comentario.MARK G.
El cliente no dejó un comentario.DARLENE D.
You double charged me and overdrafted my account now neither this dealer OR customer service will compensate me for this. I will never use uhaul again.Conrad V.
El cliente no dejó un comentario.ALEXANDRIA J.
N/A The woman who helped me was efficient and friendly. The whole process was easy.SHANNON O.
El cliente no dejó un comentario.Nicholas B.
El cliente no dejó un comentario.GUADALUPE A.
The lady that helped me at the location was very friendly and accommodating.Chris W.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.PAUL W.
Everything was so easy with the whole process very friendly staffJAVIER B.
El cliente no dejó un comentario.ASKAR I.
Another awesome and very convenient location to dropoff! And the crew was very knowledgeable about their service. Happy holidays and thank you from Diverse Moving Solutions!Juan S.
Great serviceJulie A.
The passenger mirrors, They move from place when there are strong movements on the road.WANDER G.
El cliente no dejó un comentario.FELECIA N.
Friendly, helpful staff and very convenient.JANET A.
El cliente no dejó un comentario.ROBERT C.
Truck should have not been rented out. The passenger side mirror was not working properly. After adjusting, it would drop down and out of position. So basically you are driving blind on the right side. Also, the instrument which turns the lights on/off was taped into position so when trying to turn the lights on, the light instrument falls into the dash. And it turns out the store which rented the truck knew about the light situation. Both items are very dangerous.VICTORIA K.
El cliente no dejó un comentario.RAUL G.
Lights did not work, slow serviceJAMES W.
El cliente no dejó un comentario.KARLA L.
Uhaul customer service extremely rude, not given enough miles to get from location to location. Customer service said mileage was only from pickup city to major city which was short by quite a few miles which were charged to me. Very dissatisfiedKENNETH SCOTT U.
El cliente no dejó un comentario.MICHAEL GLEN B.
El cliente no dejó un comentario.Serina P.
The charges are ridiculousALBERTO L.
This has been my go to place to rent, they are always friendly and helpful.CHRISTIAN G.
Finding the office location . Then looking for the person to complete the closing. GraciasSCOTT S.
El cliente no dejó un comentario.Caroline C.
El cliente no dejó un comentario.Kristi S.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.Elaine T.
Only suggestion is to have the young lady who helped me help them!! Friendly, helpful and knowledgeable she made this a 5 star experience!!!ALBERT J.
The truck was newer than the one I used the last time I rented from a different UHaul location in Tempe. It was clean, handling was better, and the staff who processed and prepared everything were extremely kind and professional. I'll be using this location for all of my UHaul moves in the future.Alexandra L.
Minor repairs needed. Driver side viser did not have a clip to secure it. Other than that it was great.MICHAEL W.
El cliente no dejó un comentario.CAROL A.
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