Customer Reviews for Ace Hardware Hamilton
(U-Haul Neighborhood Dealer)

390 reviews

4185 Tonya Trl   Hamilton, OH 45011

(513) 275-1305

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 11 am–4 pm

Services at this Location:

Contact Us

(513) 275-1305

4185 Tonya Trl
Hamilton, OH 45011

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 11 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Smith 
Rating:
5.0

A+ service

Matthew Dineen 
Rating:
4.0

No improvement needed.

Johnny Daugherty 
Rating:
4.0

Customer did not leave a comment.

Dennis McLean 
Rating:
4.0

Should have been charged $35 for mileage but was charged $85.

DAVID ARNOLD 
Rating:
5.0

Great place

PAT PIERSON 
Rating:
5.0

Customer did not leave a comment.

Bill Hargis 
Rating:
5.0

Customer did not leave a comment.

Mireille Mawuena 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WEBB 
Rating:
5.0

Customer did not leave a comment.

John Cline 
Rating:
5.0

Truck had check engine light on, cab very dirty, clearly a high mileage vehicle

John Quimby 
Rating:
5.0

Easy to deal with

Charles Philpot 
Rating:
3.0

I did the pre check in, but when I picked it up the clerk basically went through it all again. Me having to physically put in the information then having to show everything and wait for him to ask if every point was correct was a waste of time for me. Also, I have yet to receive the final bill??

David Grapes 
Rating:
5.0

Customer did not leave a comment.

James DeCock 
Rating:
5.0

Easy to reserve online, very easy check-in at Ace Hardware. Truck was clean and ready to go, easy to drive and met our needs perfectly. Simple drop-off process as well. Highly recommend!

Andrew Powers 
Rating:
5.0

Customer did not leave a comment.

Nathan Gates 
Rating:
4.0

Get your electric meter checked. It said the running lights for our hookups weren’t working. Took it to the other uhaul in Hamilton and their meter said it was fine.

Alan Lakamp 
Rating:
5.0

I rented a trailer that was marketed and labeled to be a 4'x7' trailer so I could move a 42" wide mower. I had to rent a second trailer from a different provider because the UHaul trailer that was supossed to be 48" was actually 39" wide. I would like a refund since I had to rent a second trailer.

Justin Napier 
Rating:
5.0

The men at the location took the trailer off for my wife and we’re very helpful.

Ethan Kuczkowski 
Rating:
4.0

Customer did not leave a comment.

Brian Troester 
Rating:
5.0

Customer did not leave a comment.

Morgan Barron 
Rating:
5.0

Nothing. Experience was great!

KATHLEEN BLAND 
Rating:
5.0

Customer did not leave a comment.

zackery avery 
Rating:
3.0

The truck battery went dead after I reached my destination. I called AAA AND when we went to jump it we found a battery not equipped for this vehicle. The battery LOOKED like it was for a ford escort. AAA said this battery was swollen and going to blow up. I told the u-haul guy at Ace about this. His reply was not surprising, u-haul does things like this all the time. I told him I would do a review. He said, won’t matter u-haul won’t even read it or do anything about it. I will never recommend u-haul to anyone. I moved my son into a frat house in college and told all the dads this story too.

Scott Schneider 
Rating:
5.0

Customer did not leave a comment.

Drew Patterson 
Rating:
5.0

These guys do it right. Checking in and out was fast, and time was of the essence at both the start and the end of our move. At the beginning, I had friends and family members waiting for me with the truck to get started with the move, and when I returned it, I was hot, tired, hungry, and thirsty and wanted to get going to take my hardworking movers out for a meal and some well-deserved rest, and they got me checked in within 2 minutes or less. They really exceeded my expectations at Ace Hardware.

James Jones 
Rating:
4.0

Customer did not leave a comment.

Nancy Baumgartner 
Rating:
3.0

Customer did not leave a comment.

Michael Hale 
Rating:
4.0

Customer did not leave a comment.

Karen Geeves 
Rating:
5.0

Very kind and professional staff.

Jasmine Kaur 
Rating:
3.0

Didn’t talk to anyone just dropped off the truck and keys in box

Katherine Scribner 
Rating:
5.0

Store reps were very friendly & knowledgeable. The only fault I saw was when dropping truck off after hours, the key/key fob wouldn't fit in the Dropbox slot causing me to have to return to the store again to return the key to a live store rep.

kathy stansbury 
Rating:
5.0

Customer did not leave a comment.

Chris Scott 
Rating:
5.0

Mark was suuuper helpful! The van was there ready & waiting!

JARED Baxter 
Rating:
4.0

Customer did not leave a comment.

Yuanning Zuo 
Rating:
5.0

Customer did not leave a comment.

Albert Joaquin 
Rating:
4.0

Customer did not leave a comment.

jerome blauth 
Rating:
1.0

Car trailer was damaged causing my truck to shake horribly. When returned due to not being safe to use was told no refund until inspected by a tech. Nobody would ride with me to show the issue to. Now waiting on tech to check the following day. Total waste of my time.

James Conder 
Rating:
3.0

Customer did not leave a comment.

Tim OKeaf 
Rating:
2.0

There was dog hair and chip crumbs on the seat. The cup holder area had sticky coffee spots all over it. And the vehicle itself was not too great. The steering wheel was constantly moving while driving straight and smelled terrible.

Megan Disibio 
Rating:
5.0

Great service by the employees.

Carrie Proffit 
Rating:
5.0

Customer did not leave a comment.

DARYL BULLOCK 
Rating:
4.0

Customer did not leave a comment.

Steven Pfirrman 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SAMS 
Rating:
5.0

Customer did not leave a comment.

Mark Willenbrink 
Rating:
5.0

Customer did not leave a comment.

david fugate 
Rating:
5.0

Easy in and out.

Michael Dunn 
Rating:
5.0

Very nice and helpful. Had any answers for my questions.

Christian Control 
Rating:
5.0

Customer did not leave a comment.

William Huber 
Rating:
5.0

Customer did not leave a comment.

Michael Mathis 
Rating:
3.0

After hours drop off. Not much space to leave the truck so I did my best to put it where it wouldn’t block the entrance or the lot.

Gregory Best 
Rating:
4.0

Customer did not leave a comment.

Amy Hilderbran 
Rating:
4.0

Customer did not leave a comment.

denise kennibrew 
Rating:
5.0

Very friendly and helpful staff. Quickly brought up the return, verified everything and I was on my way. This is how all uhaul’s should be.

Chris Dunn 
Rating:
5.0

Customer did not leave a comment.

Matt Ashcraft 
Rating:
4.0

I only dropped my truck off at this location

Belinda Gholston 
Rating:
5.0

No issues

Robert Geistman 
Rating:
5.0

Customer did not leave a comment.

Rodney wood 
Rating:
3.0

Customer did not leave a comment.

LANIECE BIRCHMORE 
Rating:
5.0

Customer did not leave a comment.

Christopher Bellman 
Rating:
5.0

The staff was great and efficient.

John Craynon 
Rating:
5.0

Easy, quick service and clean truck. Truck drove well just like a large car. Thanks!

Rondey Sheffield 
Rating:
5.0

Customer did not leave a comment.

Tina McKinney 
Rating:
5.0

Customer did not leave a comment.

WALTER HERTENSTEIN 
Rating:
5.0

Nothing to improve. Service was very quick and efficient. The truck was ready to go when I showed up.

armando Ruiz 
Rating:
5.0

Great job 👌

MENZIE BOYKNIS 
Rating:
5.0

Customer did not leave a comment.

Brandon Brashear 
Rating:
5.0

friendly/helpful staff

MIKE HABEDANK 
Rating:
5.0

Customer did not leave a comment.

Cesar DeSantiago 
Rating:
3.0

Customer did not leave a comment.

JORDAN HENDERSON 
Rating:
3.0

Fill up your vehicles with gas before you send your trucks back out with the next customer. When we took our truck out it was just a little bit over 3/4 of a tank. We tried to refill it to the same amount before returning it. Then I was charged an extra 11.00 for gas on my returned receipt from uhaul. That made me really mad!

Mary Sheets 
Rating:
4.0

Customer did not leave a comment.

Donnell Johnson 
Rating:
5.0

Customer did not leave a comment.

micheal busam 
Rating:
5.0

Customer did not leave a comment.

Marilyn Jackson 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Coleman 
Rating:
5.0

Customer did not leave a comment.

Robert Beglin 
Rating:
5.0

Customer did not leave a comment.

Michelle Klenk 
Rating:
5.0

Best service I ever had on a rental truck. Everything was ready when I arrived and check out was quick. Glad there was pickup location close and friendly

James Gordon 
Rating:
5.0

Customer did not leave a comment.

Carolyn Dugger 
Rating:
5.0

Nothing needs improvement. The man who rented the vehicle to me was very kind and knew the process very well. The van itself was very clean, comfortable, smooth-riding and reliable. U-Haul has definitely stepped up its quality in the past 15 - 20 years. I was impressed that U-Haul now only keeps low-mileage vehicles for its fleet so there is less worry about a breakdown..

Charles Barnett 
Rating:
4.0

Customer did not leave a comment.

Alexander Kurtz 
Rating:
5.0

Customer did not leave a comment.

Amy Moore 
Rating:
5.0

Great service!!

DONALD DUDASH 
Rating:
5.0

Customer did not leave a comment.

Michael Lohaus 
Rating:
4.0

1. Actual Store hours don’t match information on websites 2. Gas tank fill indicator inaccurate

Nandkumar Khemchandani 
Rating:
3.0

Gas was on same level when I brought it back as when I took it out. I was told I was a little short and forced to go get more gas, which put it over wht I took it out with. Also added more mileage to pay for

MARK SMITH 
Rating:
5.0

Easy on line to set up pikcup, easy and the location to pick up the truck.

Glen Moore 
Rating:
5.0

Great group of guys working there everyone so friendly and personable!

Patricia Davis 
Rating:
5.0

Customer did not leave a comment.

Michael Flax 
Rating:
1.0

They charged me for gas saying tank wasn’t full. It was and I have receipt I filled tank. This is why you use same credit card for both for bullshit like this

john yeager 
Rating:
4.0

Customer did not leave a comment.

Michael Hammer 
Rating:
5.0

The owner was very helpful.

Diana Gibbs 
Rating:
5.0

No improvements needed. This Ace Hardware Store is a great location with great friendly staff.

James Ewen 
Rating:
5.0

Customer did not leave a comment.

Jeff Glace 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD ALVI 
Rating:
5.0

Customer did not leave a comment.

Adam Stavola 
Rating:
4.0

It took several minutes to get the young man who did the check-ins to meet me once I had gone into the store and requested assistance dropping off the trailer. I suspect it was his lunch time. He did come out and meet me and was very courteous, efficient, and got me taken care of within a couple of minutes. Job well done!

James Fox 
Rating:
5.0

Customer did not leave a comment.

Jason Mays 
Rating:
5.0

Customer did not leave a comment.

Warren Hall 
Rating:
5.0

Customer did not leave a comment.

John Hurd 
No reviews have been submitted for this location.

Additional Services at this Location

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