The same you did for me be there and ready
Jewel T
Customer Reviews for Ace Hardware 662
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This truck is not suited for out of town travel. The driver and passenger doors do not seal well when closed. It is very loud in the interior of the cabin with the sound of the wind while driving on the highway. It is an old truck.
Christopher KNo one knew what was going on with my reservation and self check in process is a joke. Took us 3 people and 3 phones, when it was supposed to be easy, then there were no furniture pads or dollys in the van and upon driving to the actual UHAUL store and picking up the rest of my items for moving, we asked about the other items we asked for and the gentleman working I believe his name was Jonathan couldn't even get us set up with the furniture pads or dolly because there was no way to transfer to that location for pickup which makes no sense !!! This whole process took about 2 hours when our truck was ready to be loaded and we didn't even have all the supplies necessary that we confirmed for reservation. All this on top of making me go to 2 separate locations for my supplies because the actual UHAUL store "didn't" have a 9ft truck available, but upon pulling up to the UHAUL store there where 10-15 trucks of that size there.
Garrett HI don’t like the fact that they didn’t do a walk through with me when I picked up the truck they just gave me the keys and when I brought it back they didn’t do a walkthrough only took the keys back I don’t know how many miles was in there and I didn’t know how many miles I drove
Beverly GGood experience all around.
Jack KWe had an excellent experience. We have no recommendations for improvement. We rent a truck once a year. We will rent next year from u Haul.
Dennis SIt was ok
David MGO BACK TO PAPER, I STILL HAVEN'T RECEIVED THE RECEIPT.
Jon DEverything was on time and equipment was there as promised
Edward IStaff was friendly and helpful. Location had ample space for parking.
Steven GFirst of all I wasn't even supposed to pick up or drop off here but I did. The first guy I dealt with said the worst part of his job was U-Haul but 2nd guy took care of my issues. 3rd the door jammed twice they said that was normal and they don't have any dolly on any truck!! Won't use your company again
Keisha RGreat service close to our move and always helpful. Fast in and out.
John BThe truck’s window would not roll up on the hottest day and the rear door was stuck and wouldn’t open due to a faulty lock. I’m asking for a discount
JUDY FThe workers were very kind. Thanks
Thea Eno dolly in vehicle
Tyler BN/A love your business.
Veronica CI absolutely loved driving that 26 foot monster. Made me feel like a real truck driver. That truck was maintained so good it looked like it just rolled off the shop floor. Thank you for everything
Jason CThey were very friendly and helpful at pickup and drop off
Kristian SThe location was closed and there was no one at the original return location 503-f Savoy, IL. The ACE Hardware store in Champaign was kind enough to change the location to theirs and guided me on the return.
Sreenivas PMy rental experience was excellent! I would highly recommend that you make the registration online with pickup at the Ace Hardware. The Ace employees were very helpful and answered all my questions.
Dennis SJust brilliant
Stacy aI went after hours and I thought the self drop off was quick and very easy.
Elizabeth SRated drop off site average because it is not a full fledge center and was somewhat limited in what can be provide. Plenty of room to drop trailer which was nice
Kevin KAce hardware store, where I picked-up and returned the vehicle was near my daughter place and the young man who helped me was very professional.
Roland AQuick, professional friendly service. Highly recommend! Also was a great price.
James EOver charge for gas, and collision coverage that Ispecufically denied. Just only sent the receipt after the person accepted the key agreed that I returned with photo proof. Finally, he gave me back for overcharge gas fee even I returned with more than I picked up.
Maung MRandy was also helpful and knowledgeable.
Edward BThe app while trying to check in and out was very slow. Finally got to check out but when returning the van it would never upload the screen showing fuel and mileage. Finally gave up and dropped the keys in the key box and called the customer service desk to let them know the van was returned
Thomas FThe local site vehicle was fine. It was the website and customer service line that will make me find alternatives. I’ll never rent from U-Haul ever again and will share my horrible experience with everyone I meet
James JThe key box had the incorrect key and it time to solve the issue.
Sierra LHad 9 am pick-up time. Clerk didn't show for 30 minutes. ACE Hardware employees (UHaul is a concession within this ACE) stated clerk is often late. We rented appliance dolly, but were given a crummy regular dolly. At least a different UHaul clerk (who was on duty when we returned truck 4 hours later) gave us a credit. The truck we rented was a bit worn, but functional. Penske has better equipment.
Craig JI rented a van to avoid furniture delivery charges: very easy! A bit of a wait at the rental location (about 30 minutes), but folks were friendly. A couple small suggestions: 1. The van was low on gas when I got it, so I was given a credit for me to go purchase $12.82 of gas. Not a big deal, but I was a little pressed for time. And putting so little gas in means the next person will have to get gas as well. 2. $20 is a fine price, but adding on $10 for insurance means I am a bit less likely to rent a van. Possibly there could be a lower charge for e.g. under 2 hours and 20 miles?
Donna BRenting this uhaul van couldn't have been easier or more economical. I highly recommend it.
Marianne NCourteous. Very helpful and accommodating. Equipment in good shape.
GARY PPickup went without any issues.
David GExcellent service and very friendly. Renting from Ace Hardware uhaul is so easy and pleasurable and fast compared to other locations.
Jayne HThe floor of the truck was dirty from muddy feet of prior renter. This was a one-way rental. I made the reservation with the U-Haul facility a few block from my home. To my surprise, U-haul had me drive about 5 miles to the other side of town to pick up the truck. Further, when I picked up,the truck, it only had 1/4 tank of gas in it, so I had to make another stop to add gas before making our trip.
Patrick PThe man that took the truck back was awesome. He explained the process and listened to my complaints. He attempted to get me a partial reimbursement for the gas in the truck, but wasn't able to. Very helpful, friendly, and professional.
Marshella CTruck was awful. Smelled like smoke. Damage everywhere on the exterior. Really should not be on road looking like that as a business advertisement.
Cain AFix your app for handling returns. I was not able to upload the odometer picture so I could no continue. I was successful when I used the web pqge.
STEVE FRepresentative was friendly and got me going. The truck seemed very clean and well maintained at first. As time went on I became a little concerned about the transmission and the oil level. Nothing definite but the oil gauge was on low and the truck bulked at a stop light right before I came to my destination.
Keven FWonderful customer service. In and out drop off!
Tom CNo issues with pick up location. However, we were supposed to get a call the day before as to where to pick up our stuff and no one called us. When they did call us they had no idea where to have us return the truck. Very disorganized and irritating. Also overly priced for a 10ft truck but we were desperate and had to pay it.
ERIC SThe website could be more user friendly. It would be helpful to list the basic price range for each vehicle as soon as possible in the search, including round trip and one way pricing. People want to know the approximate cost before proceeding. We almost did not rent because of discovering how high the one way cost is. I went through the whole process again and found returning the trailer to the same location was much more affordable.
Thomas BThe employee at ace hardware who handled the transaction was very friendly and helpful. The truck was clean and well maintained far beyond my expectations. The process to drop off after hours was great in itself but I didn’t feel very safe being a female alone in an unoccupied parking lot after the sun had gone down. There were a couple of males that walked thru the lot while I was taking the required pictures- one of which proceeded to urinate in the grassy area between the businesses and residential areas. I would utilize these services at this location again but would plan differently to avoid putting myself back in that situation.
AMBER PAll was great for the rate involved. I missed cruise control. lol a lot!
Larry SThe online reservation system and vehicle condition checks worked great! Easy return as well.
Dale SPick up after hours was complicated.
David P