Customer Reviews for Ace and Jerry Auto Glass Pro Shop
(Distribuidor de U-Haul del vecindario)

421 comentarios

490 W 300 S   Provo, UT 84601

(801) 418-9335

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(801) 418-9335

490 W 300 S
Provo, UT 84601

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LINDA A. 
Clasificación:
4.0

The pick up worked fine. Returning the truck through the app didn't work and was very frustrating.

Mark B. 
Clasificación:
5.0

This is the slickest UHaul rental ever. The service was amazing. I would highly recommend this location!

Bonnie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

Making sure they give the customer an accurate drop off point closest to there home location… The only thing I was frustrated and was them giving me a drop off location in Chandler and I lived in apachejunction. I had to call and reschedule a new drop off point… The waiting time To finally get someone on the line , Was ridiculously way too long for two days I tried to connect to someone… Improvement needs to be made in that area… It will not stop me from using U-Haul again if ever needed… Thank you for your service

VICKI R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cameron H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAYMOND A. 
Clasificación:
5.0

They were very professional and accommodating to our needs.

Jesse G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chu Yi L. 
Clasificación:
5.0

Val was a great help to us...

Larry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Meli C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie W. 
Clasificación:
5.0

The app felt like a scam, I used both the online page and the app and neither did a good job. The online app never let me add a photo from my camera. The app didn't let me add a photo to dispute the fuel level at the beginning. (I accepted that it was 1/2 tank even though it was slightly below because the process was taking so long to pick up the truck and I was in a time crunch, moving help was arriving) Then when I returned it (filled up to just over 1/2 tank) it made me say that it was filled up to the next line above 1/2 tank or I'd get extra charges. It felt very scammy. It took only a few seconds to get approved after talking with the agent, but before I said anything in the chat it had been 30-45 minutes of waiting with it saying pending approval.

Trezor O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MANITREE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fenishia R. 
Clasificación:
5.0

Ace and Glass pro They are the best in customer service , I went to the other in Provo near to Deseret Industries was really bad the lady that was in front desk.

sergio G. 
Clasificación:
5.0

Professional and friendly. Excellent service and experience. I would recommend this location and will use them again.

scott H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
2.0

-Get a host that is friendly and knows how to take care of customers. Guy was very rude and made it easy for me to say I would not want to go back to the location.

Phillip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devon C. 
Clasificación:
3.0

Lights on trailer were not checked upon hook up. Left blinker did not work.

PAT W. 
Clasificación:
5.0

It was easy and quick to get the truck. It might have been nice to have him or someone point out some features and pointers on how to drive the truck and where certain features are. We didn't know the cab had lights until we had loaded it in the dark already. But it went smooth picking it up and it was in good shape.

Stephanie B. 
Clasificación:
5.0

Used Ace & Jerry Glass Pros in the past and they do excellent work. Not surprised their Uhaul service was outstanding as well. Very easy process.

Phil H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL S. 
Clasificación:
3.0

The gas tank is defective and would not let me fill it efficiently!

ADAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochelle H. 
Clasificación:
4.0

The people were super friendly and helpful. The only thing was the truck wasn't ready or cleaned when we showed up

merrijo G. 
Clasificación:
4.0

El cliente no dejó un comentario.

dena B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina R. 
Clasificación:
5.0

The family owned business renting the trailer to me has always been customer friendly and care!! Honestly, If it were not from that location I probably would have chosen a different rental agency. Professional, kind, caring people..

alan G. 
Clasificación:
3.0

The Uhaul location on Bull Dog Boulevard in Provo is excellent. The customer service was fine at this location, but the return location was changed from the original order. There was an issue with the wear on the rear auto transport tires that should have been addresses before the trailer was rented out to me. It looked like the previous renter transported something to heavy for the trailer which had caused tire damage. Luckily my automobile was light enough that the tires didn't wear during my usage, but the issue should have been noticed when the trailer was returned and resolved before it was re-rented to me.

Tara H. 
Clasificación:
3.0

If its just to pick up A U-Haul truck it's ok but they should do a better job at maintaining them.

Alfonso B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen H. 
Clasificación:
5.0

Stopped in last minute and was treated as though we had a reservation anyway. Quick service as well!

rich C. 
Clasificación:
1.0

Dont be such an asshole, and communicate with customers.

TERRIN H. 
Clasificación:
5.0

serious problem with mobil pick up system and support phone line. Had the very nice owner not shown up when the location was closed, we would not have been able to pick up our truck. We even called the support line the day prior to see if all was in order and the agent couldn't get it to work.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE H. 
Clasificación:
1.0

Horrible customer service. He took 20 minutes to get to us to begin the process of reserving a uhaul. All the while, he took customers and phone calls in front of us. It was very unprofessional. Even when we brought the truck back, we were left to wait. Moving is already stressful and this just added frustration to an already chaotic process. Won't rent again.

SHAINE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy C. 
Clasificación:
3.0

No one was there and there wasnt hours posted of when they were there.

Samuel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam F. 
Clasificación:
3.0

El cliente no dejó un comentario.

cari G. 
Clasificación:
5.0

Pre existing damage to trailer. Equipment should be maintained to acceptable repair standards. Damaged equipment passed down to the next customer is without repairs could result in further concerns.

BEVERLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
2.0

The guy who was assisting me took three phone calls while processing my reservation. Three. Made the process take 10-15 minutes longer than it should have been.

Davin E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy O. 
Clasificación:
5.0

The guy hooked up the car dolly up and was very polite. The only thing I didn't like about the whole u haul thing was they sent me done to Provo to pick it up from salt lake when the uhaul on 3900 so. State street had 8 car dolls on there lot.

anthony L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARTH R. 
Clasificación:
5.0

Picking up the van went over very smoothly. The only issue I had was it asked me to sign into an account, only I don't have an account and there was no option to create an account on the page that I was on.

Kevin F. 
Clasificación:
2.0

Took over 30 minutes to overcome problems with key and vehicle assignment . Nobody on site. 10 minute wait before I could get somebody on the phone.

Paul S. 
Clasificación:
4.0

Even though I had the 24/7 drop off and took pictures of things,the staff there came and asked if we needed assistance and were eager to help in any way if we needed it!

Pamela T. 
Clasificación:
5.0

Thankyou for putting up with my TOTALLY Old Fart responses and reactions. Just - know that you are the best in the business. You Location and crew are at the top of the list. Thanks again. Kent

kent P. 
Clasificación:
4.0

Encourage online reservations. Reserving in person took quite a while.

Lydia H. 
Clasificación:
5.0

Very helpful and easy to work with. Would recommend.

Tim O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
5.0

It was all good. I will probably use them again soon.

Matt E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hyunwoo S. 
Clasificación:
3.0

This location didn't have any extras like tie downs or moving blankets.

Raniel D. 
Clasificación:
4.0

The personnel were very helpful in hooking up the trailer and getting the truck and trailer situated for us to easily drive off the lot. They were very understanding of our needs and able to work with us. They were very quick and friendly.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roma P. 
Clasificación:
1.0

I was scheduled to pick up a truck at a location and when I arrived they sent me to another location. When I showed up there I was told there was no truck and was sent to another location. This was poor customer service. I never received notification of the change. Not very happy with that.

David E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc M. 
Clasificación:
5.0

Well done.

Lynn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson A. 
Clasificación:
5.0

I made it in almost at closing time after phoning first. It was no problem and I was taken care of quickly and helped to get the right moving truck for my home. Thanks so much!!

Stephenie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

brad F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Freddy C. 
Clasificación:
5.0

Nothing it went more than perfect.

Justace W. 
Clasificación:
5.0

Fast and Informative!

Garrett T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDAN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Very easy experience. In and out in very little time on both ends.

Alexander R. 
Clasificación:
5.0

While this is an older venue that I wouldn't describe as "clean and inviting", the personnel were extraordinarily helpful and courteous. I returned my truck to this location and was exceptionally pleased with the service and all of my interactions there. Can't judge a book by its cover.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc M. 
Clasificación:
5.0

Difficult turn right after a street light, but the guy came out and disconnected the trailer and had me ready to go in less than 5 minutes. It was super simple.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence L. 
Clasificación:
4.0

The agent told me we had up to 30 minutes to add insurance on our vehicle after picking it up, but when I tried it had already been locked out. I called the toll free number for U Haul and was informed this had to be purchased before the vehicle left the lot, so I was unable to add it. We didn't have any issues, but this would be good information to know ahead of time.

Richard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn L. 
Clasificación:
5.0

I was going to rent my truck early in the morning. The place in Springville Utah said they wouldn't be open so they were going to put me on the 24/7 ability to pick up my truck. I showed up and it wasn't there. Uhaul customer service was great through a bad situation. Thank you. They suggested I wait for the place to open (which was 1/2 hour after I wanted to be moving) because this place in Springville had another of the truck I needed. The owner showed up (as he clearly made it know as I asked him if he worked there, he told me he was, walking away, half ignoring me). I walked up to his office and he unlocked his door and went inside, I went to follow but he shut the door in my face. I opened the door and went in and he turned and looked at me and asked what he could do for me? I noticed the pistol he had stuck in his front pocket and with the irritation he was showing, wasn't about to begin on the other issues. I told him what Uhaul customer support had told me and he said "nope, they're wrong. I don't have another truck. You'll need to call Uhaul and get that worked out." He was an ass and I would not have him represent my company in any form or fashion. I can't believe he is still open for his own business if this is how it is. Just thought you should know.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACIE J. 
Clasificación:
3.0

We dropped off after hours so wasn't able to meet anyone.

Crystal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trevor N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Spencer E. 
Clasificación:
4.0

The truck smelled a little like smoke and there was some ash and cigarette butt hidden in a little compartment. Other than that the truck was great and the guy we worked with was super helpful.

Spencer E. 
No se han enviado comentarios para esta ubicación.

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