The lady communicated and worked well with usTEBORIOUS T.
Customer Reviews for Access Self Storage Lancaster
(Distribuidor de U-Haul del vecindario)
Lancaster, TX 75134
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Keep it like it is (friendly)Penina C.
Your App is horrible. Didn't work when I tried to check out and had to contact customer service to check in and out. Took over an hour to complete check out, standing in the hot sunALGINA G.
Horrible experienceCHASITI H.
El cliente no dejó un comentario.Sheila G.
El cliente no dejó un comentario.Chasiti H.
El cliente no dejó un comentario.shirley S.
El cliente no dejó un comentario.RHONDA H.
I'm just happy that I can go to a facility that has great customer care and service, especially after dealing with a location sick as the Westmoreland/ Keist facilityMichelle A.
El cliente no dejó un comentario.Artavius A.
Better communication, plus better customer service from your reps. Rebecca from the facility was very rude. See the comments below, left on Google review: "Reserved and picked up a van at 5:30pm; 30 minutes from closing. Representative Zack was very friendly while taking my info and payment; but he failed to inform me that I needed to call a particular number to inform when the van was turned in (the van was turned in 3 hours later). I was just told to park the van where it was originally parked, as well as, place the key in the orange drop box located on one of the outside pillars. The cost for rental was approximately $45. Upon checking my bank account this morning I was charged an additional $57. I called the facility and spoke to Rebecca, who stated the fee was due to not calling the phone number to inform when the van was turned in; resulting in a double rental charge. I explained that I wasn't told to call a phone number in which Rebecca argued stating that her team "always" informs customers of the return process. Rebecca refused to help and told me to contact u-haul's 800 number. I asked if she was able to connect me with u-haul and relay that her team had failed to relay the return process; which would then confirm that I should have not been charged double. Rebecca refused and when I asked for her name she chuckled and said "what are you trying to do, get us in trouble". By now, I'm furious and replied, "I'm trying to get your information so that I can know who to reference when speaking to u-haul call center! It's called providing facts!". Despite Zack's lack of communication (which isn't really a problem, we all make errors from time to time), if it wasn't for his kind and professional demeanor this review would be a zero; if that was an option. Also, after calling U-haul, as directed by Rebecca, I was told by U-haul that they could not do anything and that I'm to contact the facility. Such a cluster dump! I've never experienced such bad customer service (except for Zack) before. It took a bunch of back and forth before there was finally some type of resolution."Camilia S.
There were 2 staff members and both were friendly and helpful.Tonya R.
Great customer service.Terry O.
Overall experience was good the only problem that the truck had that the RPMs would stick up to 4000 then drop back down after maybe 30 to 40 seconds overall service was excellentDavid B.
El cliente no dejó un comentario.Kevin R.
.79 a mile way too much only went 18 miles total because I ended up not needing the unit and they lied about how much gas was in the truck. Charged me $36 for 7 gallons of gas for 18 miles such a rip offKEVIN H.
The Truck was dirty there was less than a quarter of gas so it required me to spend more money on gas. After being charged the employee tried charging my card for another uhaul I didn't useTACADRICK J.
When I called to make the inquiry about the truck I feel like the woman that answered the phone was snappy and rude. I'd give her a 4/10 for customer service. She can do better I'm sure. Improve her. First impressions are memorable. The location was extremely clean inside and out.ROSE J.
The truck had issues do wheel alignment was off it was pulling when driving. Monday the truck still hadn't been checked in. I never received a contract but email. I must admit the person at the facility was very nice and professional in courteousTracy S.
El cliente no dejó un comentario.WILLNA H.
El cliente no dejó un comentario.ROSALIND T.
Top notch facilities, all the Staff were wonderful.Don W.
El cliente no dejó un comentario.DWAYNE M.
The People there was very nice and Helpful. I give them 10 stars.REGINALD C.
The lady was so unprofessional and rude when we called her to ask her about the receipt this happened today it 2 and I'm very upset my name is William BouldenWILLIAM B.
These wonderful people went over and beyond to accommodate our needs. ¡Gracias!GREGORY A.
El cliente no dejó un comentario.JAYLEN S.
El cliente no dejó un comentario.Abdul K.
El cliente no dejó un comentario.WILLNA H.
To much money to have to pay 79 cents a mile and fill up the gas tank and it made me purchase insurance i did not want â€¦.. i will from now on use my trailerSherri D.
El cliente no dejó un comentario.JUAN B.
El cliente no dejó un comentario.CORNELIUS B.
It's very difficult to get someone on the line in the event something does go wrong. Very stressful experienceASHAYLA W.
El cliente no dejó un comentario.EDWIN F.
I rented a 26ft truck, it was really raggedy, when I reserved the truck I was quoted on the website $53.95, per the rep at the ofc, they wont show u the sales taxes being charged so one will know the true price of what need to be paid, then the truck was 2 notches over from a 1/4 a tank, I put $20 in and it was actually a 1/4 of tank exactly when I brought it back, the rep charged me $33.00 sum odd dollars for that small difference. When I called that morning, she was really rude and sarcastic as I'm trying to ask her legitimate questions. Last month I rented a trailer and was told a location to pick it up, once I got there wasting my gas, I had to drive back to a whole other location to actually get the trailer. So again, rep was sarcastic when she was responding to my question , overall my fee went from my thinking my price would be $53.95 + mileage to $163 sum odd dollars, I think the policy need to be updated so the customer will know exactly what they will be out of pocket on for expenses.Gloria W.
El cliente no dejó un comentario.Isaiah H.
El cliente no dejó un comentario.Lora Y.
El cliente no dejó un comentario.ATAVIA C.
I wish I used this storage facility. The employees were very friendly, helpful and professional. The storage area that I saw looked clean, the uhaul was was clean.TASHA L.
El cliente no dejó un comentario.Brinda R.
El cliente no dejó un comentario.AMANDA SHANTA J.
Clean the U-Haul as it smelled like smoke and the interior was completely nasty. I went through an entire box of Clorox wipes wiping everything down. The drivers seat had a big colored spot on it while the passengers away has burn marks on it. I had to smell the Smokey interior the entire 300 mile drive.LASHICA W.
I requested 2 dozen furniture pads which turned out to only be 6 pads. Also the mobile check was ridiculous it took all most 40 minutes for me to be approved and check in. The over all process was just to long.Kourtnie K.
El cliente no dejó un comentario.GWENDOLYN B.
El cliente no dejó un comentario.Kaneaka B.
Outstanding service, as alwaysROSALYN T.
It was a great experience!Shadunda S.
quickly and efficiently handledJAY V.
Please inform the customer of the time a vehicle they rent should be returned. I rented a truck yesterday band in the middle of moving around 3:45pm I get a text saying struck had to be back 6:15pm.SHARON D.
You can notify your customers of any fees being charged upon turning in keys. We were not made aware of the cleaning fee that we were charged and I feel this should be refunded to us because the U-Haul was in the same condition as when picked up.Glen S.
The customer service was Awesome. Fast and easy. I was very satisfied. ThsnksMONICA B.
Not all the equipment I had requested was available. i.e. furniture padsROBERT C.
El cliente no dejó un comentario.EBONY ELIZABETH C.
El cliente no dejó un comentario.ROCHELLE S.
El cliente no dejó un comentario.DESIREE K.
At the moment of pick up, I noticed a bald tire on right front. This trailer was the only one to choose from. I was told that I would have to call the Uhaul's road side assistance. Which is a whole different part of Uhaul's business that needs help. I was very fortunate that I was not on the side of the road in a dangerous situation. The phone wait calling into Uhaul. And then the wait for roadside assistance. Then to find a faulty rear running light that roadside assistance could not repair. I do appreciate customer service giving me one extra day to turn it in.Alan H.
Made sure the truck smelled amazing for the customer :)Jacorey W.
El cliente no dejó un comentario.Ashley D.
There should have been a ramp inside the truck.Timisha L.
Make sure the prices online match the prices at the counter. The price online for mileage was .59 at the counter. 79 and the insurance was $10 and at the counter $14 although it is not a lot of money when you are on a tight budget as so many people are at this time it all adds up fast. GraciasCatresa D.
El cliente no dejó un comentario.VERBENIA C.
El cliente no dejó un comentario.FRANSISCO A.
El cliente no dejó un comentario.TAMMIE W.
Service rep was rude when I called about something I was charged for. She needs to work on her customer service at the Lancaster cedar valley location. I will never go again. I will spend my money with someone who cares about the customer.LATONYA R.
Everything was great except my trailer and location did not have the trailer break wiring necessary for legal breaking operation to occur. So I had to go buy some wires myself at Home Depot.Travis M.
El cliente no dejó un comentario.SELINA MARIE K.
El cliente no dejó un comentario.ROSS M.
El cliente no dejó un comentario.Vance B.
El cliente no dejó un comentario.LAURA G.
Nothing they were super helpful and kind! Really appreciate it!Justine K.
They were closed during business hours. They should have better staffing.Angel W.
Get better workers. The couple you have working the front desk are rudeDYNEASHA G.
No windshield washer fluid in the dispenser...but some in a container in the truck.Barbara S.
Ok trash on floor behind the seatsErnestine S.
Everything was done wellLESIA M.
Still waiting for my refund. Truck was padlocked and 8 combinations didn't work, was asked to bring back and to call 1800gouhaul to get my refund. They didn't even have the truck listed as returned. Went to another dealer that went great but still a shame I had to pay twice. Beware and make sure the locks can unlockMichael G.
El cliente no dejó un comentario.JOHNNIE M.
I had an awesome experience here. Very professional and easy process to get in and out.LASHAWN W.
El cliente no dejó un comentario.Paulo D.
I always love using u_haulDARLINGTON W.
As a Uhaul repeat customer, I was appalled with the customer service experience, as well as the condition of the equipment. The R-turn signal was inoperable, and the unit was dirty. This was a poor experience. It would benefit the company to improve, as it was a misrepresentation for the organization. Jimmy D Williams (310) 218-9058.Jimmy W.
El cliente no dejó un comentario.LACKEISHA B.
El cliente no dejó un comentario.ERNESTO A.
El cliente no dejó un comentario.Tameshia W.
The customer service was great. Everyone was friendly and very knowledgeable.QUINDALYN K.
El cliente no dejó un comentario.claudia D.
El cliente no dejó un comentario.FLORETTA SUNRKA T.
El cliente no dejó un comentario.ZEPHYRA C.
The customer service rep was not a nice person. Her demeanor showed she really didn't want to be there and when answering questions or helping us it felt as if we were bothering her. The next day when I called back to let her know we had some issues checking the truck back in she was rude or her tone in her voice was rude. I also had to call back a second time and still received the same bothered tone. No one knows the reason a person has to rent a truck whether it be something exciting or something that was tragic and to exhibit great customer service can make the difference in people's life. Being nice doesn't take much effort so in order for the company to get a rating of above average or excellent you would have to have excellent customer service and that is something this young lady didn't have at all. Other than that the experience was fine. GraciasMARKUS B.
The young lady was friendly and helpful with all the question took her time to explained every detail but I'm very disappointed in my self well I did not get her nameEsmeralda C.
El cliente no dejó un comentario.KIMBERLY M.
El cliente no dejó un comentario.LORONDA P.
El cliente no dejó un comentario.ISRAEL T.
El cliente no dejó un comentario.Christopher G.
WRONGLY CHARGED ME $205 for damage and I have damage PLUS PROTECTION NEED MY REFUND ASAPJatyia P.
El cliente no dejó un comentario.HAKEEM A.
El cliente no dejó un comentario.SHEILA O.
I felt the staff person on duty when we picked up the truck was less than friendly. Much better experience when I returned ot Customer service is importantByron A.
Very rude, doesn't really know how to communicate with respect, office has a dog who kept coming around the counter while I was there, dog barked at me acted with aggressionJESSICA R.
The resident managers are very helpfuljesus V.