Customer Reviews for A&A Self Storage
(U-Haul Neighborhood Dealer)

231 reviews

1313 S 13th Ave   Kelso, WA 98626

(360) 423-0936

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(360) 423-0936

1313 S 13th Ave
Kelso, WA 98626

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 1 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Shelly was very good. Equipment ready when promised. Thank you.

laura grace 
Rating:
5.0

Customer did not leave a comment.

tina MADDEN 
Rating:
5.0

Was a pleasant experience frim start to finish. I upsized my unit and it was easy to do. Shelley is an awesome person and I love chatting with her.

Charmaine Christensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melyssa paul 
Rating:
5.0

Customer did not leave a comment.

LESLIE MURPHY  |  Overall Experience 
Rating:
5.0

Stored my stuff here for about 5 years. My stuff was just as good as it was when I first put it in there. No bugs or mice or anything. The lady that lives and looks over the place is awesome! Going to miss chitchatting with her.

KELLEY BARRERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Waldroupe  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shellby Bull 
Rating:
5.0

Customer did not leave a comment.

Stewart Vannice 
Rating:
5.0

Perfect Experience

gerald Covington 
Rating:
3.0

Very friendly and accomomodating!

Marilyn Eastby 
Rating:
5.0

Customer did not leave a comment.

MARY ELIZABETH TROUTMAN 
Rating:
5.0

Customer did not leave a comment.

Tammy Speed 
Rating:
4.0

The good truck for next time please

Phuc Le 
Rating:
5.0

Customer did not leave a comment.

Melanie Bell 
Rating:
5.0

Customer did not leave a comment.

Daniel Bolman 
Rating:
5.0

Giving excellent score all around!! Thank you for your help!

Harvey Davey 
Rating:
5.0

Customer did not leave a comment.

James Halliburton 
Rating:
5.0

Customer did not leave a comment.

Jaysson Adams 
Rating:
4.0

Very friendly staff and good location. Was disappointing that I booked online and was supposed to have a pickup that was just scan and go, but the location was not actually set up for that and so I spent 20 minutes getting everything checked out.

Michael Pinto 
Rating:
3.0

There was NO operating manual in the glove box so we had to learn what all the switches and knobs were and did

Jimmie Harris 
Rating:
5.0

Truck interior was clean, staff was super helpful and friendly. Great experience with the location, though overall not the bargain UHaul used to be, which is unfortunate, since the trucks don't have backup cameras or anything to make the driving experience remotely pleasant, but those aren't things the location controls.

Brian White 
Rating:
4.0

Customer did not leave a comment.

Crystal Bossen 
Rating:
5.0

Customer did not leave a comment.

STANLEY REYNOLDS 
Rating:
5.0

When you make a reservation online it would be considerate if you honored the reservation location and not change to another pickup location. That was inconsiderate. The website needs to specify when making a reservation when a location says they have equipment if it is for one way or local rentals.

Todd Anderson 
Rating:
3.0

Very easy check out and the Lady was very helpful.

Marvin Taylor 
Rating:
5.0

Helpful and flexible staff. Excellent rental experience.

Steven Tank 
Rating:
5.0

Customer did not leave a comment.

Cherry Foultner 
Rating:
5.0

Customer did not leave a comment.

Cherry Foultner 
Rating:
5.0

Customer did not leave a comment.

Shane Scheihing 
Rating:
5.0

Customer did not leave a comment.

Thomas Mustard 
Rating:
5.0

The lady checking in my return was very apologetic about the condition the truck was in when I picked it up. She was going to charge me a cleaning fee but she took the time to look at “all” the photos I had taken if this truck. She was very professional and friendly

Charles Burnett 
Rating:
5.0

Great customer service, very helpful

Jerry Knight 
Rating:
5.0

Customer did not leave a comment.

Judy Deery 
Rating:
5.0

Customer did not leave a comment.

TENA SMITH 
Rating:
5.0

Customer did not leave a comment.

Sandra Contreras 
Rating:
3.0

She took pictures of my truck and didn’t even tell me what she was doing not cool

Vicky Reed 
Rating:
5.0

Shelley was very personable and professional. I was in and out quickly. I do want to compliment the toll free customer service folks who helped me set up my reservation. They were extremely accommodating and made my experience trouble free! I’ve used Uhaul many times but this was the best! Thanks, and we’ll see you next move..

Rick Morrison 
Rating:
5.0

Customer did not leave a comment.

JOURDONDALE RICH WUCIK 
Rating:
1.0

They tried to charge me for blankets that the other location never gave me, as well as $85 for 4 gallons of gas. Capitalism at its best.

GARRETT JONES 
Rating:
5.0

This was an excellent experience, especially considering it involved moving, one of my least favorite aspects of being a travel nurse. I found the perfect sofa/loveseat combo and needed a truck and movers the next evening to move them. Shelley made the truck rental quick and easy, even accommodating my late arrival and difficulties with returning the vehicle - the app didn't like my mileage number. I will definitely tell people about my awesome holiday helpers!

DEBORAH HYPPA 
Rating:
5.0

The lady that assisted me was very kind and personable. We had a great experience at your Kelso location!

LAWRENCE MAJERCIN 
Rating:
3.0

Customer did not leave a comment.

Laura Street 
Rating:
5.0

Everything was fine nice truck drive ect I still feel like it's a little spendy but everything else was great

TARA LYNNE MCWILLIAMS 
Rating:
5.0

Customer did not leave a comment.

ELAINE SCHIMMEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER RAMSEY 
Rating:
5.0

Customer did not leave a comment.

JUDITH ELLEN SIPPEL 
Rating:
4.0

Customer did not leave a comment.

VAUGHN PUGH 
Rating:
4.0

Customer did not leave a comment.

Devon Morehead 
Rating:
5.0

Shelly is amazing and supportive. She listens and goes above and beyond in her day to day interactions to make her customers feel supported.

PATTY DILLON 
Rating:
5.0

Customer did not leave a comment.

Stanley Reynolds 
Rating:
4.0

Customer did not leave a comment.

KATHERINE WATLAND 
Rating:
3.0

Have staff aware of who is coming and going and organized enough to quickly release rental trucks.

Manuel Abarca 
Rating:
5.0

Truck was clean. I used the mobile pick up. I was greeted by a staff member in the parking lot asking if I needed any help. I had the truck for four hours, dropped it off, (after their closing) and was greeted by an employee there as well.

Eric Looney 
Rating:
5.0

The truck and auto trailer were ready right on time. The truck was super clean. The clerk was very helpful with the paperwork and explaining the truck and the auto dolly. The price was good. One problem was the tires were not checked before we took the truck, so we did have a blowout. So, when you rent a moving van from anyone, be sure and check all tires for baldness.

CATHERINE JONES 
Rating:
3.0

This was a very small facility with room for maybe 2 U-Haul's at a time. Better inventory across town if you are renting, but it was just fine for a drop off location!

RUSSELL STAGNER 
Rating:
5.0

Customer did not leave a comment.

Lisa Thomas 
Rating:
5.0

Customer did not leave a comment.

SIHAYA JONES 
Rating:
5.0

Customer did not leave a comment.

Amy Pearson 
Rating:
5.0

Customer did not leave a comment.

Joel Parkins 
Rating:
5.0

Very nice staff.. great to work with. Thank you for everything.

MARK JOHN LARSON 
Rating:
3.0

Customer did not leave a comment.

Ann Boettcher 
Rating:
5.0

When a customer brings u haul back one day early they should receive a refund for that day. We were not and we were charged extra for going over our milage a little

JOSEPH RICHARDSON 
Rating:
4.0

Average

CHAD LINDLEY 
Rating:
3.0

Customer did not leave a comment.

Lawrence Hull 
Rating:
1.0

This location is not available for DROP OFF! You can only leave during business hours. Luckily I still had time and was able to do this. Most people need to be able to drop off espicallly with hours of 9-4:30. When called she would not answer and open the gate so we could drop off. I would remove this location from your list!!!

Heidi Mallet 
Rating:
5.0

Shelley at a&a was so helpful and made this experience as easy as it could be!

lacey macdonald 
Rating:
5.0

Customer did not leave a comment.

julie hoffman 
Rating:
5.0

The customer service and equipment was outstanding. When calling your customer service it was ridiculous. I tried calling twice and was on hold for almost an hour each time.

Mark Lasley 
Rating:
5.0

Customer did not leave a comment.

LORI MAYFIELD 
Rating:
5.0

Shelli provided the best customer service I have ever had! She was amazing! Checking milage distance what a huge help!

MUNCI LIZ ESPINOSA 
Rating:
5.0

You can't use an android when using online pick for uhaul rental. It was quite the pain in the ass, I had to use my cousins iPhone. After an hour and a half, 30 minutes on hold with uhaul, I lost over 2 hours of rental time trying to pick up the truck. Wont use online pick up again or suggest it to anyone.

Lauri Jagger 
Rating:
5.0

Customer did not leave a comment.

JAN BRADLEY NYE 
Rating:
4.0

Customer did not leave a comment.

Jesse Johnston 
Rating:
5.0

Great price and service

DANNY CAMPBELL 
Rating:
5.0

I had a great experience! Would highly recommend. Thank you

CLARITY GABBARD 
Rating:
1.0

When I arrived at this location I could not get your app to work in order to do a self check out. When I went to the door for assistance the gal that was there basically yelledvsown to me from a balcony which was very rude. When she finally came to the door the truck I was suppose to take we'd had melted chocolate in the passenger door and they h as d lost the key. It took over 30 min scca to get me into another truck as well as transfer my payment over. Not to m ed nation the gal had no shoes on as nd it was raining outside. Very very unprofessional in my opinion. Not the greatest experience.

Trina Gutierrez 
Rating:
5.0

Manager was very friendly and helpful

Rollyn Meyers 
Rating:
3.0

Customer did not leave a comment.

Leroy Davis 
Rating:
4.0

Very efficient, courteous, practiced social distancing. Did a thorough inspection of the vehicle, was professional and personal. I had a very good moving experience, THANK YOU

Steven Lister 
Rating:
5.0

Fast and out the door

Christy Pettis 
Rating:
3.0

The double charges on my credit card are infuriating, and you milk your customers to death on mileage

Leonard Holliman 
Rating:
5.0

My experience at A&A/U-Haul was amazing! Friendly, down to earth, great service. This is where I will go if I need a truck again.

Jessica Olson 
Rating:
5.0

Superb handling by the agent, very conscientious of person-to-person contact. Appreciate the ease of online check ins/out

Emily Oneto 
Rating:
5.0

Customer did not leave a comment.

Sharon Herbelin 
Rating:
5.0

Customer did not leave a comment.

Ryan Thorstenson 
Rating:
5.0

The customer service rep was very helpful! She did a great job

Donald Hemberry 
Rating:
5.0

Customer did not leave a comment.

Lisa Weed 
Rating:
4.0

Customer did not leave a comment.

Patricia Stevens 
Rating:
5.0

Shelly is awesome

Jessica Wright 
Rating:
5.0

The lady that helped me was very nice and helpful. I would recommend everyone to her specifically...

Cherokee Buck 
Rating:
3.0

Customer did not leave a comment.

Darren Chapman 
Rating:
4.0

Customer did not leave a comment.

Donald Briggs 
Rating:
4.0

Customer did not leave a comment.

Damon Derrick 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Nehmens 
Rating:
5.0

No improvement needed. The lady was super friendly.

Mark Mcgill 
Rating:
5.0

No improvements. Other than including a couple of strong men to do the moving part . ??. Nice truck. Was in excellent running condition and clean inside and out. The pick up location was perfect and Shelly was very accommodating. Thank you

Lutrecia Hickman 
Rating:
5.0

Customer did not leave a comment.

Richard Pitman 
Rating:
3.0

Customer did not leave a comment.

Todd Gabriel 
Rating:
5.0

So easy questions asked at drop off were easy to answer

Jeanne Overstreet 
Rating:
4.0

Customer did not leave a comment.

Steven Warren 
Rating:
5.0

Customer did not leave a comment.

Jaxon Crook 
Rating:
5.0

Customer did not leave a comment.

marianne powers 
Rating:
1.0

My drop off location was Kelso wa. I was told I could not drop off at the location when I arrived. They told me to drop off in Longview wa. I called Longview location and was told to drop at the designated drop off in Kelso. So after a long run around, I left it at the Kelso location as specified in my paperwork. I dropped off keys and parked the Van when it said to drop off. I even left more gas than I had in it when I left. I had a more than pleasant pick up in Scappoose Or but the drop off in Kelso was terrible. Not helpful at all :/

mandy eib 
Rating:
5.0

Shelley I believe her name is, was very nice and went out of her way to get us the truck we wanted at a fast time. Thank you so much!!

Charles Vestal 
Rating:
5.0

Very friendly and helpful staff. Large, clean, easy to access units. Secure facility.

DANIEL ROBINS  |  Overall Experience 
No reviews have been submitted for this location.

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