Customer Reviews for AAA Storage
(U-Haul Neighborhood Dealer)

697 reviews

2770 Nieman Industrial Dr   Winston-Salem, NC 27103

(336) 768-1290

Office Hours

  • Monday:
    9 am - 12:30 pm / 2 pm - 6 pm
  • Tuesday - Wednesday:
    9 am - 1 pm / 2 pm - 6 pm
  • Thursday:
    9 am - 12:30 pm / 2 pm - 6 pm
  • Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(336) 768-1290

2770 Nieman Industrial Dr
Winston-Salem, NC 27103

Services at this Location:

Office Hours

  • Monday:
    9 am - 12:30 pm / 2 pm - 6 pm
  • Tuesday - Wednesday:
    9 am - 1 pm / 2 pm - 6 pm
  • Thursday:
    9 am - 12:30 pm / 2 pm - 6 pm
  • Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–5 pm
  • Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly and professional. Best rental experience ever

Dianne Arrowood 
Rating:
5.0

Customer did not leave a comment.

JAMES BLAIR 
Rating:
5.0

No improvements necessary, but the to the beautiful soul that assisted me in Winston Salem, NC, she went above and beyond her job title. Her spirit was so kind I hugged her twice. She helped me in so many ways on my visit and my only regret is that I didn’t catch her name but maybe you can check the records and please let her know I said thank you again. For everything

Christian Young 
Rating:
5.0

Customer did not leave a comment.

Steve Shutt 
Rating:
5.0

Nothing!

WYATT MAYES 
Rating:
2.0

Make sure equipment reserved two weeks in advance is available. If by some chance it’s not, don’t make it out to be the customer’s fault, apologize for necessary equipment not being available. Make sure the trucks tire pressure is acceptable and when the customer tells you it isn’t, don’t blow them off. Make sure equipment is clean.

DANIELLE MCCLEAREN 
Rating:
5.0

Great customer service by Sheri & Julia!

Theodore Welti 
Rating:
4.0

Nothing.

Judy Sheets 
Rating:
5.0

Customer did not leave a comment.

Wayne Cooper 
Rating:
1.0

USE BETTER SOFTWARE ON WEB SITE.

james tanner 
Rating:
3.0

Too expensive! $150 to rent a truck for two days is too expensive but I’m sure the uhaul CEO is doing just fine! America is the bad place!

John Christian 
Rating:
4.0

For that particular truck the ride was rough, and the wooden floor in the back was frayed and broken, almost felt like you may fall through.

Justin Stewart 
Rating:
5.0

Very professional and convenient.

Mona Lisa Patient 
Rating:
2.0

Would have liked an itemized receipt to know why we were chatged almost $100. (Its probably mileage, used more than expected but $100 more seems steep)

Hannah Taylor 
Rating:
4.0

Customer did not leave a comment.

Rose Ann Kozee 
Rating:
4.0

I was charged for more mileage than I used. I will be calling tomorrow. Truck mileage was obviously not checked when I returned it. It was a Sunday at 11:30AM. Store closed at the time, but the credit has not come in yet.

pamela cook 
Rating:
5.0

Truck was on Empty when I picked it up

James Schmidlin 
Rating:
5.0

Customer did not leave a comment.

Robert Keller 
Rating:
5.0

It would be difficult to suggest improvements on a experience I found to be excellent. Sheri, the manager, was a pleasure to work!

Leonard Hill 
Rating:
4.0

Customer did not leave a comment.

luiz dos santos gama bera 
Rating:
5.0

Customer did not leave a comment.

Hector Ochoa 
Rating:
1.0

The person at this location must of been having a bad day because she was rude to me and my husband, which was unnecessary. Poor customer service skills. Wouldn’t recommend this place.

Danaija Wilson 
Rating:
5.0

Customer did not leave a comment.

Martin Phelps 
Rating:
3.0

Lots of long gray dog hairs were in the cab of truck. Truck ran good, but cab should have been cleaned before it was rented.

aubrey banks 
Rating:
4.0

Front windshield was very dirty.

Tom Allen 
Rating:
5.0

All is well, keep up the good work 👏.

Marvin Blue 
Rating:
5.0

Customer service was excellent!!! One of the workers volunteered to stay late to accommodate me and she was very nice.

jamilah hairston 
Rating:
5.0

Customer did not leave a comment.

Keyaira Maxie 
Rating:
5.0

Having never rented a truck before I was very very anxious about the unknowns involved, with all of that said I walked into your office and was almost immediately comforted by Julia and Sheri. They explained the process and needs to rent the truck. They are what I would hire as office staff if I wanted to open that type of business. Thank you for the assistance not only in the truck that served the needs but also the office staff. It all worked out very well. I will use U-haul and your location if the needs ever comes around again. THANKS AGAIN!!

Bobby williams 
Rating:
5.0

Customer did not leave a comment.

Harry Kendall 
Rating:
5.0

No comments I believe you did a wonderful job and you're appreciated.

Monique Lecost 
Rating:
5.0

Friendly staff, excellent service!

Jim Van Ornum 
Rating:
4.0

Customer did not leave a comment.

Ronda Tatum 
Rating:
5.0

Sheri was wonderful. She confirmed our truck reservations prior to our move (very pleasant) and indeed it was ready. We didn't move far and returned the truck to the same location. The truck had no issues and was clean in the back as well as the cab. No surprises in the least. I highly recommend this particular UHaul location. Thank you Sheri!

Michael Rogers 
Rating:
5.0

Fast, friendly and efficient.

Brian Hand 
Rating:
5.0

Customer did not leave a comment.

Priyadarshini Peter 
Rating:
4.0

Customer did not leave a comment.

Shaun Davis 
Rating:
3.0

Customer did not leave a comment.

Connor Skrypek 
Rating:
5.0

Nothing to improve, this location and those who work there are all great and friendly.

Richard Pettit 
Rating:
4.0

Customer did not leave a comment.

Laura Welti 
Rating:
5.0

We were helped by an unbelievable staff that was beyond helpful and welcoming. They went above and beyond to find us the best price and equipment.

Alexander Smith 
Rating:
5.0

Great customer service

XAVIER DURAN 
Rating:
5.0

The whole process was very easy from schedule to pickup to return. No issues or concerns.

Jim Van Ornum 
Rating:
5.0

Absolutely nothing. I was an unscheduled walk in customer, you had the vehicle I needed it was cleaned and the check in process was simple and smooth. The attendant was courteous, friendly and professional in carrying out her duties. This is my second time renting a vehicle from this location and both experiences were the same.

Clarence Cox 
Rating:
5.0

Hello I had a question about our rental and I called Sandi at her office but she was with a customer at the time and said she would call me right back. In a matter of minutes Sandi was calling back. I ask you, when does that ever happen! We are new to NC and Sandi made me feel so welcome. She had the answers I needed about the size of the rental we needed. I will certainly reach out to her for any moving and storage need we have. Thank you Sandi and you could give some other employees the 411 on Customer Service. Your knowledge and experience shine thru! Best Sarah & William R. Purvis

Sarah Purvis 
Rating:
4.0

Customer did not leave a comment.

Michelle Parish 
Rating:
3.0

The location was very organized; however I did t have much communication with the store clerk other than her coming out to turn the vehicle around and put it in the right spot.

Cody Ferely 
Rating:
4.0

When I received my truck it was below 1/4 tank so I immediately had to fill it. There was also broken glass all over the ramp that had to be cleaned before I could use it.

John Lasley 
Rating:
4.0

Our drop-off went very smoothly. The young lady was very pleasant, plenty of parking for the truck drop off area. We will be using this U-Haul location for any future move!

Mike Rogers 
Rating:
5.0

Great customer service

Mary Anderson 
Rating:
5.0

Customer did not leave a comment.

Emelito Armecin 
Rating:
4.0

Customer did not leave a comment.

Sherlyn Carter 
Rating:
3.0

Customer did not leave a comment.

David Fitzgerald 
Rating:
3.0

Don’t rent raggedy trucks

Shanell Frazier 
Rating:
4.0

Customer did not leave a comment.

Charles Clements 
Rating:
2.0

Actually keep your word. I was charged for a dolly I never received. Still haven't gotten my refund. Was also told I would receive $50 because our reservation was not processed correctly and a truck wasn't available at our original location and our reservation had to be changed. Still haven't received that $50.

Brandon Spinks 
Rating:
5.0

Customer did not leave a comment.

Delaney Efthimiou 
Rating:
4.0

Excellent customer service

Patricia Galloway 
Rating:
5.0

Miss Sheri was FANTASTIC!!!!! She is a very customer service oriented professional. I really appreciated her.

sherry taylorsolomon 
Rating:
5.0

I thought the manager at this location was excellent. He made the process of checking the truck and getting it on the road very easy.

Bruce Armstrong 
Rating:
2.0

Once I get to location tomorrow the truck no was here that works for U-Haul and the guy that came to the door told me the U-Haul worker was already gone for the day and tried to get me to take my U-Haul to a new address b he say there was no where to park my truck ... My experience with U-Haul sucked I probably wouldn't have used them after 2 trucks I reserved was not at the pine bluff location but Penske was more because I didn't reserve in the head of time like I did with U-Haul... So yea me renting again I wouldn't unless that's all I have available.. break down trucks not available... Truck nasty, wasn't clean at all... Wiper blades needed replacing... Gas hand wasn't in the right spot.. and truck needs work tune up or something

Sherry Bolden 
Rating:
5.0

Customer did not leave a comment.

Michael Reiner 
Rating:
2.0

Rude and grumpy owner

Eyal Zohar 
Rating:
5.0

Customer did not leave a comment.

Teresa Hammond 
Rating:
3.0

Check equipment to make sure everything is in proper working condition. Simplify pick up and return process

Paul Nice 
Rating:
4.0

Customer did not leave a comment.

Lisa Williams 
Rating:
2.0

Bill the customer correctly. We were over charged.

Elizabeth Witt 
Rating:
4.0

Customer did not leave a comment.

Marwan Madanat 
Rating:
2.0

Vehicle not clean. Dusty and needed to be vacuumed. Customer service leaves a lot to be desired. Your receptionist gave short and smart-alecky answers to questions. Uses words like, "You people and Your kind". Need I say more? Maybe you should ask her what can be done to make job better. I would not refer a friend and have located other U-Hauls for any future needs. Thanks.

Wanda Alexander 
Rating:
5.0

N/A

RICKEY CROWELL 
Rating:
5.0

It was clean enough for customer use, the cup holders were just a little dirty from previous customer. Overall, wonderful customer service and a very smooth process! Thanks !!

Taylor Smith 
Rating:
5.0

Customer did not leave a comment.

Angelia Visco 
Rating:
5.0

Customer did not leave a comment.

Brian Bowman 
Rating:
4.0

The truck I rented had a hard pull to the left. It needs a front end alignment. The brakes squealed and was hard to stop. The lady that rented me the truck was very sweet and helpful. I would definitely recommend someone that needed storage space. The office was clean and well taking care of. The truck just had a lot of issues.

Penny Logan 
Rating:
1.0

Online check in was was paid for and confirmed (by out of area Dad, Terry). Checked in advance with online reps who said 2nd driver (local 39 yo son, Ryan) could pick up truck. ID online. At store, rep would not release truck to son in person. Said Dad, who was out of the area, needed to be present. Took 1.5 hours to resolve.

Terry Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Shanae Dreher 
Rating:
5.0

Nothing, she did everything for me. She did a good job. Thank you!

Emelito Armecin 
Rating:
3.0

Customer did not leave a comment.

Brittany Alexander 
Rating:
4.0

Customer did not leave a comment.

OTIS FINCH 
Rating:
5.0

Customer did not leave a comment.

Anthony Best 
Rating:
5.0

Customer did not leave a comment.

Carly Joseph 
Rating:
2.0

The website 24/7 hour check in is not user-friendly at all. Did NOT tell me my truck #, did NOT tell me the code to unlock the back to obtain the keys for the Truck, did NOT give me any direction for fuel gauge level. Overall, I had to ask the desk guy for help the entire process. He also mentioned that the website/app is very confusing.

Dai Tran 
Rating:
5.0

The customer service representative was very cordial and professional. It was an overall pleasant experience from reservation to check out. No billing issues occurred.

Clarence Cox 
Rating:
3.0

I was sent there when a truck was not available at the mobile location I booked. But he said the location I was returning but a different location was on the contract which I did not catch until I was returning the truck. I had to drive 32 back to Winston-Salem vs 12 miles to where I was originally booked to drop off. Therefore it cost me $47.00 more for over mileage. Appreciate that.

Donnie Jewell 
Rating:
4.0

Customer did not leave a comment.

Kent Moorefield 
Rating:
4.0

Customer did not leave a comment.

TERRY HAYWOOD 
Rating:
5.0

Customer did not leave a comment.

Liberalino Lopes Costa 
Rating:
5.0

Customer did not leave a comment.

Riccardo Venditti 
Rating:
5.0

Sherry was very nice and helpful. I would highly recommend renting from this location

Michael Stancill 
Rating:
5.0

The equipment was clean and externally well maintained. Would recommend someone check the front right wheel bearing, as there is loud noise coming from the front. At first thought it might be the tires making the noise but as I made right hand turns, the noisy gets lower. Was okay for local moves but wouldn't want to take it across the state. The people were excellent and will come back the next time we need to rent from U-Haul!!

Darrell Vale 
Rating:
3.0

Customer did not leave a comment.

William Blair 
Rating:
5.0

Excellent service

Chris Filis 
Rating:
5.0

Customer did not leave a comment.

Mark Pingitore 
Rating:
5.0

Staff was friendly and professional. Made pick up easy. Everything was ready even though we were a little bit early.

Patrick Haley 
Rating:
5.0

Customer did not leave a comment.

Scott Schierloh 
Rating:
5.0

Sherry was super! Friendly and helpful. Wonderful to work with.

Patricia Blair 
Rating:
3.0

Customer did not leave a comment.

Caleb Collins 
Rating:
5.0

Customer did not leave a comment.

Joye Farmer 
Rating:
5.0

Customer did not leave a comment.

david kammerer 
Rating:
1.0

The online check-in process was not good. Despite my renting a van, the website showed a picture of a rolling hatch of a truck with instructions for unlocking the gate. The 1-800 customer service support was unhelpful as well. I ended up standing in cold rain for half an hour before finally cracking the case like Sherlock Holmes.

Kevin Keller 
No reviews have been submitted for this location.

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