Some great customer service friendly and quickMELANIE V.
Customer Reviews for AAA Shiloh Storage
(Distribuidor de U-Haul del vecindario)
Tyler, TX 75703
Services at this Location:
- Lun. - vie.: 8:30 a. m. - 4:30 p. m.
- Sáb: 8:30 a. m. - 11:30 a. m.
- Dom.: cerrado
- 4/24/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Sandra Y.
El cliente no dejó un comentario.Sharon P.
Great and friendly customer service.MICHAEL SHAWN H.
El cliente no dejó un comentario.DANIEL S.
Lana, the manager of the facility, was cheerful, friendly, and competent. Give her a pay raise.Melvin J. | Overall Experience
El cliente no dejó un comentario.TRUC N.
El cliente no dejó un comentario.DEVENE C.
El cliente no dejó un comentario.CHAQUETERIA N.
Not a thing! I bought supplies there and rented a moving truck. I am only sorry that I moved so far away and won't get to work with her again!SONYA H.
I think this was the best Uhaul rental location I have used. Friendly and knowledgeable manager. I will use them again when the need arises.DAVID GARRETT T.
Stop taking people for granted.Christiane B.
Extraordinario servicio al clienteDeona P.
great service! super easy!Ronna E.
Nothing At All, Keep Up The Good WorkDarriell C.
El cliente no dejó un comentario.Stuart S.
El cliente no dejó un comentario.MARK P.
El cliente no dejó un comentario.JARVIS DEVON J.
El cliente no dejó un comentario.DOUGLAS C.
Thanks, I'll be back!!!!!byron L.
Owner is very nice and helpful! In and out in 15minsJEFFREY R.
Lana is a joy to work with and an asset to your company.Kevin M.
El cliente no dejó un comentario.NASHELLE G.
El cliente no dejó un comentario.Larry H.
El cliente no dejó un comentario.Russell W.
El cliente no dejó un comentario.martin B.
Clean the trucks between renters. When we opened it up to look at the box the night we picked it up, we didn't notice anything and closed it back. When we got it back to our apartment and opened the box ready to bring our stuff down, there were little roaches everywhere. The ride across town disturbed them and they all came out of their nests behind the tie-down anchors on the walls. We spent hours chasing them out trying to get rid of them so we could put our stuff in the truck without our stuff becoming infested with German cockroaches. It was disgusting and unacceptable. I shouldn't pay someone so I can be an amateur pest control technician. I have never had an experience like that at a real u-Haul dealer and I don't plant to be back to a neighborhood dealer anytime soon.Katelyn S.
They were very helpful and friendly I reccomend this company .ANN DAVID R.
El cliente no dejó un comentario.Ronald P.
El cliente no dejó un comentario.ANN DAVID R.
El cliente no dejó un comentario.Roy W.
El cliente no dejó un comentario.IDA B.
I originally selected this location. When I arrived I was advised I had to go to the one on Troup Highway. I had a terrible experience at that location a few years ago and will never do business there. The lady here cancelled the reservation and rented me a smaller truck they had. Turns out I needed the larger truck as I had to make 2 trips to complete my task.Stephen K.
El cliente no dejó un comentario.Drexell F.
El cliente no dejó un comentario.MELISSA M.
I would highly recommend AAA Shiloh Storage to everyone! A+ service!Stuart F.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.melinda M.
El cliente no dejó un comentario.Ilga R.
Always excellent service from this location!!!Ricky B.
My first time to rent a cargo van and I was pleasantly surprised at how clean and nice it was. Easy pick up and drop off experience and friendly staff.Thomas P.
Friendly folks, equipment clean, and ready to. Couldn't ask for more! Thank you, Lana, for a great experience.Brian B.
The office was closed when i returned the truck. I had lost my contract during the move and spoke to an agent and she took care of the closing the contract. Excellent!Alfredo R.
The customer service was excellent. Lana was very professional and helpful. She made my rental fast and easy. We need more people like Lana. Thanks for everything!!!!!Paul P.
El cliente no dejó un comentario.Diyamon J.
It was great. Awesome customer service!Nita G.
great service, fast , easy and great prices.Samuel F.
Easy to use and super cost effective!Billy T.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.Jeanna W.
El cliente no dejó un comentario.John K.
Very nice peopleApril K.
Your already great just keep up the good work?Chaqueteria N.
This is nothing to do with AAA Shiloh Storage, but rather with UHaul's corporate customer service. I reserved my UHaul online and my van was guaranteed to be available at the location I chose. When I arrived I was informed that the van had been taken to Shreveport, LA, and that I would have to go to another location. This wasn't convenient because the other location was further away and would cost me more money in mileage. I didn't think this was right so I called customer service. The first man tried to be helpful but he had limited information so he transferred me to someone from scheduling. The woman who answered was rude and unapologetic. I told her the new location was further and would cost me more money. She informed that UHaul would NOT cover the additional mileage repeatedly and verbatim. When I then asked about the guarantee she was incredibly rude and sternly told me "WE WILL NOT GIVE YOU $50" (paraphrase). I have used Uhaul loyally for all my moves over the years, but I don't think I can support the company anymore knowing how poorly UHaul treats their customers when something goes wrong. I can only imagine what it would be like if I ever damaged a truck. I'll rent with another company from now on.Matthew L.
Have all your rep's as friendly and accommodating as the Lady that adsisted us.Lawrence T.
This location is clean and the people knowledgeable about their products.GABLE G.
El cliente no dejó un comentario.Stephen B.
great experience - lana was friendly and helpful.Mark M.
El cliente no dejó un comentario.Martijn M.
The best customer service I have ever had since renting truck from U-Haul and any other trucking company. If there is any rating more than excellent that is her rating. God bless you all.Cyril N.
El cliente no dejó un comentario.Teresa W.
El cliente no dejó un comentario.Walter V.
El cliente no dejó un comentario.Ronnie S.
My entire experience was excellent. I was treated well, and truck was perfect. I have always liked this location. Thank you, CaseyCasey M.
Excellent service!Bruce M.
El cliente no dejó un comentario.KEITH G.
It was all good. The lady who rented to us was very nice and helpful. The only thing was that the dashboard light was saying it needed an oil change but we had no problems with the truck.Nita G.
El cliente no dejó un comentario.robert C.
Pleasant staff ! Rental and return process a breeze!Latorie B.
El cliente no dejó un comentario.Josh F.
The van had dirt around the fender wells and tires. Not extremely dirty but needed at least rinsed off. Also the key slot for after hours drop off needs to be fixed. The key barely fit so I had to take the key chain off and push the key through the slot with considerable pressure and then slide the key chain into the slot separately.Ryan S.
I rented what I thought was a truck with a 15' cargo space. The floor space in the cargo area is not even 12' and when you include the space over the cab, it still does not reach 15'. I rented this truck with specific measurements in mind for my items to transport and had to make adjustments because of the limited space. You should not advertise a 15' length when that is not actually the space available. I am not likely to rent from Uhaul again. The local rep was very nice and helpful. I appreciated her assistance. The cab of the truck had not been cleaned or vacuumed and had animal hair on the seats.Taryn C.
Nothing, Lana was great!jacob B.
El cliente no dejó un comentario.Natalie A.
El cliente no dejó un comentario.Stacy M.
No comment.michael H.
The staff was very accommodating and everything went great.Paul M.
El cliente no dejó un comentario.charles P.
Whole process was great, would definitely use them again.Jaime A.
El cliente no dejó un comentario.Casey O.
El cliente no dejó un comentario.Michael W O.
Awesome Uhaul business!Karen G.
My reservation was at 2, get a phone call day of at 10:45 saying she's going out of town and needed me there by 12 and was almost 2 hrs away out of town... had to speed there since everything was closed Sunday. Don't tell me tube equipment I reserved you don't have... don't care you didn't charge. Don't lie and say I'm due back certain monies at check out, a minimum of 160$, plus fees for days/ milage not used that upon drop off was advised that was not tube case. Don't rent faulty equipment. Trailer lights went out causing us to have to stop travel. Had to Pay for a hotel, could have gotten into legal trouble being pulled over, ect. Advised that oil life was only at 10%, was reassured no issue. Got to Georgia and check engine light came on causing extreme anxiety and panic for the remainder of my trip. The customer agent told us to turn towing/ haul button off when it clearly stated to turn off uphill and in snow only.Angela J.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.KEITH G.
I will rent again from this place. Very professional and nice.MARGARET L.
The lady was great. We were asked to NOT go to the location that was originally assigned. Calling the 800 Number being on HOLD and working w/ them to get another location was time consuming ---and trust me I had NO time to deal w/ same. The lady at the spot I dropped the trailer at was TERRIFIC.Julie B.
Lady was very kind and professional. She made my checkout very easy. The truck was in good shape and we'll maintained.William C.
El cliente no dejó un comentario.CHRIS P.
Very friendly staffPatricia H.
El cliente no dejó un comentario.Peter O.
El cliente no dejó un comentario.Karen G.
I didn't reserve my van there I reserved at storage Mac and got sent to this location because they didn't have my van even tho when I reserved it they did. I didn't appreciate having to drive to another location. Especially without an apologyRhonda M.
Superior service. so easy to do business with you.BRENT M.
Very friendly staff. Perfect location and very quick service. ¡Gracias!Mark M.
El cliente no dejó un comentario.Wayne N.
El cliente no dejó un comentario.JOSHUA C.
The truck was 95% great! However, the front end is WAY out of alignment. Also, the driver side rear view mirror kept moving out of position while I drove.Brent L.
Staff was great and friendly.Patricia H.
Great transaction!!!Tim M. | Overall Experience
We were very pleased with the facility, but, most importantly, with the service we received from Lana. She is always very friendly and helpful. We would absolutely recommend this facility to a friend.RODNEY P. | Overall Experience
I had absolutely no problems at all! Loved it!BRITTANY B. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!