Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)

174 reviews

5039 Milgen Ct   Columbus, GA 31907

(706) 321-4594

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am–3:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(706) 321-4594

5039 Milgen Ct
Columbus, GA 31907

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am–3:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I have used this storage facility for over 20 years and have found the staff friendly and the location convenient to where I worked and lived.

SUSAN YAKSH  |  Overall Experience 
Rating:
3.0

I had a terrible experience with someone in scheduling. Whoever booked my reservation also set it to be dropped off over half an hour away from my house, instead of the drop off location next to my house. After over an hour of calls, they couldn’t do anything for me. And due to having to drive so far for drop off, it pushed us over the 50 mile rule which caused me to pay more out of pocket. I will be using Home Depot moving forward. I’ve had much better experience and no unexpected fees tacked on

Megan Pierce 
Rating:
4.0

App was difficult to use. Especially in uploading photos. The app would crash each time we tried to upload photos

Cameron Acton 
Rating:
5.0

No improvement necessary thank you so much!

Melvin Jones Jr 
Rating:
5.0

Customer did not leave a comment.

hugh saxon 
Rating:
2.0

The customer service rep. is lacking a helpful spirit and manners when talking to clients. Pictures of my driver's license was stored on customer reps. Form.

Tracy Kitt 
Rating:
5.0

Friendly

lian lian 
Rating:
4.0

Customer service was great, the truck was nada t in the best condition and it had no A/C what it was ok due that I was driving a short distance.

Yarimar Roa De Jesus 
Rating:
4.0

Customer did not leave a comment.

Phil Boyd 
Rating:
1.0

Customer did not leave a comment.

Edward Dingle 
Rating:
5.0

Customer did not leave a comment.

Darrayal Williams 
Rating:
5.0

Customer did not leave a comment.

Angel ZARWOLO 
Rating:
3.0

Turn-in was a breeze -- smooth and fast. ^Thank you.

DAVID LIWANAG 
Rating:
3.0

Having to pick up elsewhere and when you get to that destination the signs are not visible, until you walk all over the area to find it.

Patricia Jackson 
Rating:
5.0

Customer did not leave a comment.

Vera Jones 
Rating:
4.0

Customer did not leave a comment.

Brett Parran 
Rating:
5.0

Customer did not leave a comment.

PATRICIA DYCUS 
Rating:
5.0

Customer did not leave a comment.

Lori Hubbard 
Rating:
5.0

The place is well maintained and the employees are awesome.

Cecil Sturdivant  |  Overall Experience 
Rating:
1.0

i am only a girl and when i was unloading nobody came out to help. had to unhitch the trailer and put it back to where it was.

Maggie Zheng 
Rating:
1.0

Bad customer service. I had to leave my 10lb dog outside in 100 degree whether while the rude male clerk took too long to complete the transaction. While no dogs may be the business "policy" sometimes there has to be some allowance. I should've been allowed to pick her up as she is very small. If it wasn't for being ran around from location to location as reservations were not fulfilled multiple times at several locations I wouldn't have had her with me. Noted, I won't be back .😊

Cheryl Stitt 
Rating:
3.0

Customer did not leave a comment.

Ken Calain 
Rating:
5.0

Pickup was great.

Leslie Borbolla 
Rating:
3.0

The equipment was clean but the driver side turn signal and break light was not working and the transmission would shutter up a hill.

Jason Simmons 
Rating:
3.0

Not charge someone $20 for after hours service and nobody is there to help.

James Barfield 
Rating:
5.0

Overall, the Mobile experience with U-Haul was very very easy and satisfying. The process was easy to get access to the truck as well as dropping it off. I would definitely use this location again!

Ethan Wells 
Rating:
5.0

Easy to work with

Skip Davidson  |  Overall Experience 
Rating:
2.0

Make sure the trucks/ equipment is ready to go before the customer arrives

Jerenate Thomas 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA STERL 
Rating:
2.0

As I was returning the truck there was a homeless person circling the dumpster. As I was taking photos of the back of the truck three people in a van pulled up and just looked at me with their windows rolled down. It did not feel safe at all. So it was either finish the process at the risk of my own safety. Or pay a ridiculous $20 fee for you to take back your own equipment. However, the gentleman that checked me in was very courteous and professional.

brian brock 
Rating:
1.0

Customer did not leave a comment.

Yamkisha Kitchens 
Rating:
2.0

Be considerate of your customer. We shouldn’t have to show up for a truck only to find out it Is not onsite and we have to go somewhere else. The vehicles need to be somewhat clean if for no Other reason than safety. The staff I dealt with had no regard nor knowledge of what was going on or empathy for the customer.

JAMES LONG 
Rating:
2.0

Customer did not leave a comment.

ANDREW YOUNG 
Rating:
3.0

Customer did not leave a comment.

Zachary Farmer 
Rating:
5.0

Customer did not leave a comment.

SABLE MCCULLEY 
Rating:
5.0

Lisa & her husband were wonderful. Made every effort to make our use of the facility a good experience.

James Moran  |  Overall Experience 
Rating:
1.0

They charged me for appliance dolly but gave me a utility, charged me after hours fee but it was an App pickup and drop off that I got at 9am and turned in at 630pm, charged me a cleaning fee but only.moved a few items of furniture so I def didn't get it dirty.

James Holliday 
Rating:
2.0

Actually get what is requested...

BLAKE TANNER MILLER 
Rating:
5.0

Brian and Lisa went above and beyond in their customer service. Extremely helpful when we were frantically looking for a place to store some of my parents items after they moved to assisted living. Not living in Columbus, you never know exactly what you’re going to get, but Brian and Lisa are extremely kind and helpful. Thank you again!

Adrienne Gray  |  Overall Experience 
Rating:
1.0

He over charged with no explanation and he stated he doesn’t know - he only had 30 min training and don’t ask him because he doesn’t work for uhaul . He charged me another day and then he charged us for gas. Rather than say go replace it he wanted to charge us and return the truck immediately. Horrible representation of the company

BRIAN KEITH WHIDDON 
Rating:
5.0

Customer did not leave a comment.

Curdeanial Thomas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES ANGLIN 
Rating:
2.0

Service the van.

Randy McGrew 
Rating:
4.0

The process to rent and verify my pickup was awful. Standing in the hot Georgia sun for 45 min was one of the worst experiences ever. If it wasnt for the customer service person on the phone (not alexis via chat) i would have taken my business to home depot and rented a van in person without the nonsense of the online tool/process on my phone. Awful!! U-Haul is lucky to have quality customer service reps on the phone keeping your business afloat.

Greg Duncan 
Rating:
3.0

Customer did not leave a comment.

Gregory Cotto 
Rating:
4.0

The wait time when picking up took longer than expected- not really sure why! It took about 25 minutes to pick up.

Delaney Dean 
Rating:
3.0

The only drawback was the representative could not tell me the hitch/ball size

DAVID TALBERT 
Rating:
5.0

Customer did not leave a comment.

Jaimie Brady 
Rating:
5.0

Customer did not leave a comment.

Cameron Willingham  |  Overall Experience 
Rating:
4.0

Na

HERBERT JOCKHECK 
Rating:
3.0

I asked a worker about the rental and she was extremely rude

Tiara Guevara 
Rating:
5.0

Customer did not leave a comment.

EDWARD DINGLE 
Rating:
3.0

Customer did not leave a comment.

John Braden 
Rating:
1.0

Better Rates Please

Vernon Jones 
Rating:
5.0

Great experience

Matthew Hall 
Rating:
5.0

Customer did not leave a comment.

brandy hamilton 
Rating:
3.0

If I turn the truck in at night time I don’t have time to take pictures inside & out of the truck

PRECIOUS COCKFIELD 
Rating:
5.0

Customer did not leave a comment.

Valencia Ford  |  Overall Experience 
Rating:
3.0

Make sure the cargo area is clean and dry of water

Eric James 
Rating:
5.0

He was great

MAXINE STAPLETON 
Rating:
3.0

Customer did not leave a comment.

Sang Myeong Lee 
Rating:
5.0

Customer did not leave a comment.

margaret drago 
Rating:
5.0

No comments

Jimmy Spencer 
Rating:
4.0

Customer did not leave a comment.

ROBERT NACE 
Rating:
5.0

Customer did not leave a comment.

RONNIE BONNER 
Rating:
4.0

Customer did not leave a comment.

DAVID MVONDO 
Rating:
5.0

Customer did not leave a comment.

Jacob Marcum 
Rating:
5.0

Customer did not leave a comment.

KARIM LOWERS 
Rating:
5.0

The approval process took over twenty minutes

Donna Chapman 
Rating:
1.0

Improve the customer service

Moneeb Tariq 
Rating:
1.0

I picked up a 26 ft truck, and was told as part of the routine, to return the truck with a full tank of gas. I drove for 70 miles and the tank was on empty. purchased 35 gallons of gas, got the tank to 3/4 full. I covered 200 plus miles on 1/2 tank. therefore if the previous renter did as i was told to do, I would not have to spend so much on gas that night. I believe I am owed , should be refunded for gasoline that I purchased, at the 70 miles point. That should have been in that truck when I rented it. Also the location is not safe for anyone to return a vehicle at nights. the return location should be the Airport Thruway location.

Shirley Bailey 
Rating:
5.0

They are very nice and fast. I was in and out on the road in no time. The truck was modern and clean. I highly recommend this place.

Michael Rolison 
Rating:
5.0

Customer did not leave a comment.

Zachary Newman 
Rating:
4.0

Customer did not leave a comment.

Trenetha Williams 
Rating:
3.0

Customer did not leave a comment.

Thomas Rafi 
Rating:
1.0

The truck was parked at the building next door. There was no one around to ask for assistance as the lock box didn't want to open. Then as I was returning the truck the older lady was just standing outside the storage shaking her head as I was trying to park it in a small spot.

Natasha Tyson 
Rating:
5.0

Customer did not leave a comment.

Amber Joyner 
Rating:
5.0

The staff at AAA Storage go out of their way to help you get your Uhaul rental. I've rented a van twice and each time having issues getting into the lockbox to retrieve the vans key, but each time Lisa has come out to assist me. Thanks and you are appreciated

TANDRA MADDOX 
Rating:
5.0

Customer did not leave a comment.

ALICIA LAURY 
Rating:
5.0

Customer did not leave a comment.

Thomas Taylor 
Rating:
5.0

Customer did not leave a comment.

Lawanda Martin 
Rating:
5.0

Customer did not leave a comment.

Tiffany Harris 
Rating:
5.0

they greated me when I drove up and let me know where to park and asked me how the truck drive and then told me to have a great day and they would Email me my receipt

Robert Hopkins 
Rating:
5.0

Customer did not leave a comment.

GEORGE FIELDS 
Rating:
5.0

Customer did not leave a comment.

Jimmy Chewey 
Rating:
5.0

Customer did not leave a comment.

Toby Gilliland 
Rating:
5.0

Customer did not leave a comment.

Vanessa Hill 
Rating:
5.0

The whole experience was exceptional!! Super friendly staff!!

Jamie Farmer 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Johnson 
Rating:
5.0

Very helpful and accommodating! Uhaul made my move so much easier.

Jaqueline Byrd 
Rating:
1.0

THEY FALSELY ACCUSED ME FOR DAMAGING THIER TRUCK BUT DIDNT LET ME GO EXPECT THE TRUCK AFTER TELLING THEM MY LINK THEY SENT ME DID NOT WORK HAD ME IN THE RAIN FOR 2+ hours worse experience in my LIFETIMEEEEEE LITERALLLLY

Shikisha Staton 
Rating:
5.0

Great customer service!!

Lavarsha Freemon 
Rating:
5.0

Customer did not leave a comment.

Dianna Pannell 
Rating:
4.0

Customer did not leave a comment.

Barbara Colin 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Shelton 
Rating:
5.0

Great customer service and support.

Joseph LaBranche 
Rating:
5.0

Customer did not leave a comment.

Woodrow Jarrett 
Rating:
3.0

The truck I was renting was getting air in a tire when I arrived, and I was told it came in with low pressure on the gauge, but the tire was fine. Within 50 miles I had to call for a new tire because it was going flat. They should have done a proper tire inspection.

Robert Walsh 
Rating:
5.0

Customer did not leave a comment.

Crystal Haden 
Rating:
5.0

Customer did not leave a comment.

Sonya Lancaster 
Rating:
5.0

Great customer service. Drop off was easy.

John Dieringer 
Rating:
5.0

Customer did not leave a comment.

GEORGE ELLER 
Rating:
5.0

Customer did not leave a comment.

DUWANNA ELLIS 
Rating:
5.0

Customer did not leave a comment.

Steverson Johnson 
Rating:
5.0

Customer did not leave a comment.

Alanna Donald 
Rating:
4.0

Just make sure app is working

Sabrina Shorter 
Rating:
3.0

This was an easy process. People are friendly & helpful. I was so glad I could reserve a vehicle since I couldn't get to the location to pick one up until late morning on a Saturday. I will rent from AAA again.

GAIL KUWAMOTO 
Rating:
5.0

It was extremely pleasant to deal with this location. We have rented before from another location in Columbus GA and we will always use the Milgen Court location going forward.

Tonya Moore 
Rating:
4.0

Need better trash disposal

SUKANT GUPTA   |  Reservation 
Rating:
5.0

I enjoyed the service. I had no problems during the time I used the storage. My stuff were safe and I appreciate the friendly reminders every month. Staff is friendly and helpful. Thank you :)

EVA GUERRERO  |  Overall Experience 
Rating:
4.0

Helpful and friendly

Siva Balan  |  Overall Experience 
Rating:
5.0

Great service!!!

Privacy Request  |  First Impressions 
Rating:
5.0

Everything was placed in order when I arrived, I didn`t have to wait long at all!!! Customer service was beyond excellent.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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