Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Customer service was great, the truck was nada t in the best condition and it had no A/C what it was ok due that I was driving a short distance.

Rating:

3.0

Turn-in was a breeze -- smooth and fast. ^Thank you.

Rating:

3.0

Having to pick up elsewhere and when you get to that destination the signs are not visible, until you walk all over the area to find it.

Rating:

5.0

The place is well maintained and the employees are awesome.

Rating:

1.0

i am only a girl and when i was unloading nobody came out to help. had to unhitch the trailer and put it back to where it was.

Rating:

1.0

Bad customer service. I had to leave my 10lb dog outside in 100 degree whether while the rude male clerk took too long to complete the transaction. While no dogs may be the business "policy" sometimes there has to be some allowance. I should've been allowed to pick her up as she is very small. If it wasn't for being ran around from location to location as reservations were not fulfilled multiple times at several locations I wouldn't have had her with me. Noted, I won't be back .😊

Rating:

5.0

Pickup was great.

Rating:

3.0

The equipment was clean but the driver side turn signal and break light was not working and the transmission would shutter up a hill.

Rating:

3.0

Not charge someone $20 for after hours service and nobody is there to help.

Rating:

5.0

Overall, the Mobile experience with U-Haul was very very easy and satisfying. The process was easy to get access to the truck as well as dropping it off. I would definitely use this location again!

Rating:

5.0

Easy to work with

Rating:

2.0

Make sure the trucks/ equipment is ready to go before the customer arrives

Rating:

2.0

As I was returning the truck there was a homeless person circling the dumpster. As I was taking photos of the back of the truck three people in a van pulled up and just looked at me with their windows rolled down. It did not feel safe at all. So it was either finish the process at the risk of my own safety. Or pay a ridiculous $20 fee for you to take back your own equipment. However, the gentleman that checked me in was very courteous and professional.

Rating:

2.0

Be considerate of your customer. We shouldn't have to show up for a truck only to find out it Is not onsite and we have to go somewhere else. The vehicles need to be somewhat clean if for no Other reason than safety. The staff I dealt with had no regard nor knowledge of what was going on or empathy for the customer.

Rating:

5.0

Lisa & her husband were wonderful. Made every effort to make our use of the facility a good experience.

Rating:

1.0

They charged me for appliance dolly but gave me a utility, charged me after hours fee but it was an App pickup and drop off that I got at 9am and turned in at 630pm, charged me a cleaning fee but only.moved a few items of furniture so I def didn't get it dirty.

Rating:

2.0

Actually get what is requested...

Rating:

5.0

Brian and Lisa went above and beyond in their customer service. Extremely helpful when we were frantically looking for a place to store some of my parents items after they moved to assisted living. Not living in Columbus, you never know exactly what you’re going to get, but Brian and Lisa are extremely kind and helpful. Thank you again!

Rating:

1.0

He over charged with no explanation and he stated he doesn't know - he only had 30 min training and don't ask him because he doesn't work for uhaul . He charged me another day and then he charged us for gas. Rather than say go replace it he wanted to charge us and return the truck immediately. Horrible representation of the company

Rating:

2.0

Service the van.

Rating:

4.0

The process to rent and verify my pickup was awful. Standing in the hot Georgia sun for 45 min was one of the worst experiences ever. If it wasnt for the customer service person on the phone (not alexis via chat) i would have taken my business to home depot and rented a van in person without the nonsense of the online tool/process on my phone. Awful!! U-Haul is lucky to have quality customer service reps on the phone keeping your business afloat.

Rating:

4.0

The wait time when picking up took longer than expected- not really sure why! It took about 25 minutes to pick up.

Rating:

3.0

The only drawback was the representative could not tell me the hitch/ball size

Rating:

4.0

Na

Rating:

3.0

I asked a worker about the rental and she was extremely rude

Rating:

1.0

Better Rates Please

Rating:

5.0

Great experience

Rating:

3.0

If I turn the truck in at night time I don't have time to take pictures inside & out of the truck

Rating:

3.0

Make sure the cargo area is clean and dry of water

Rating:

5.0

He was great

Rating:

5.0

No comments

Rating:

5.0

The approval process took over twenty minutes

Rating:

1.0

Improve the customer service

Rating:

1.0

I picked up a 26 ft truck, and was told as part of the routine, to return the truck with a full tank of gas. I drove for 70 miles and the tank was on empty. purchased 35 gallons of gas, got the tank to 3/4 full. I covered 200 plus miles on 1/2 tank. therefore if the previous renter did as i was told to do, I would not have to spend so much on gas that night. I believe I am owed , should be refunded for gasoline that I purchased, at the 70 miles point. That should have been in that truck when I rented it. Also the location is not safe for anyone to return a vehicle at nights. the return location should be the Airport Thruway location.

Rating:

5.0

They are very nice and fast. I was in and out on the road in no time. The truck was modern and clean. I highly recommend this place.

Rating:

1.0

The truck was parked at the building next door. There was no one around to ask for assistance as the lock box didn't want to open. Then as I was returning the truck the older lady was just standing outside the storage shaking her head as I was trying to park it in a small spot.

Rating:

5.0

The staff at AAA Storage go out of their way to help you get your Uhaul rental. I've rented a van twice and each time having issues getting into the lockbox to retrieve the vans key, but each time Lisa has come out to assist me. Thanks and you are appreciated

Rating:

5.0

they greated me when I drove up and let me know where to park and asked me how the truck drive and then told me to have a great day and they would Email me my receipt

Rating:

5.0

The whole experience was exceptional!! Super friendly staff!!

Rating:

5.0

Very helpful and accommodating! Uhaul made my move so much easier.

Rating:

1.0

THEY FALSELY ACCUSED ME FOR DAMAGING THIER TRUCK BUT DIDNT LET ME GO EXPECT THE TRUCK AFTER TELLING THEM MY LINK THEY SENT ME DID NOT WORK HAD ME IN THE RAIN FOR 2+ hours worse experience in my LIFETIMEEEEEE LITERALLLLY

Rating:

5.0

Great customer service!!

Rating:

5.0

Great customer service and support.

Rating:

3.0

The truck I was renting was getting air in a tire when I arrived, and I was told it came in with low pressure on the gauge, but the tire was fine. Within 50 miles I had to call for a new tire because it was going flat. They should have done a proper tire inspection.

Rating:

5.0

Great customer service. Drop off was easy.

Rating:

4.0

Just make sure app is working

Rating:

3.0

This was an easy process. People are friendly & helpful. I was so glad I could reserve a vehicle since I couldn't get to the location to pick one up until late morning on a Saturday. I will rent from AAA again.

Rating:

5.0

It was extremely pleasant to deal with this location. We have rented before from another location in Columbus GA and we will always use the Milgen Court location going forward.

Rating:

5.0

Comment on the truck. The truck was hard to drive saw several other of the same model on the road and they seemed to be having the same problem of keeping the vehicle in the lane. Talked with one other driver while getting gas and he said the same thing. The front of the truck is squirely and hard to handle. It was an exhausting drive from Dallas, Texas to Columbus, Ga. I would not rent this model of truck again. I have rented the larger truck several times and it is easier to handle than this model.

Rating:

5.0

All was good. I was in and out in about 15 minutes when picking up the van. The attendant was very nice as well. This was one of my better experiences with Uhaul.

Rating:

4.0

Need better trash disposal

Rating:

5.0

Outstanding commendable customer service.

Rating:

5.0

I enjoyed the service. I had no problems during the time I used the storage. My stuff were safe and I appreciate the friendly reminders every month. Staff is friendly and helpful. Thank you :)