You do not make it clear that the equipment must be picked up within an hour of the scheduled pick up time. At the West Plano location our equipment was given to someone else. When we tried to call that location we got uhaul customer service instead, who were not helpful and gave us the run around.Tom K.
Customer Reviews for AAA Self Storage
(Distribuidor de U-Haul del vecindario)
Plano, TX 75074
(Between Jupiter & Shiloh)
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a sábado:
8:30 a. m. - 12 p. m. / 12:30 p. m. - 5:30 p. m.
- 7/4/2022: cerrado
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Martha S.
Great service, great equipment and excellent ease of equipment rentalGeoffrey C.
Nothing of note.austin S.
El cliente no dejó un comentario.Manoj K.
Rudy was absolutely amazing very helpfulJoseph E.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Farrah S.
El cliente no dejó un comentario.Kathy S.
More variety of truck sizes.Perry M.
The manager is very professional and courteous. It was a great experience.ISRAR H.
El cliente no dejó un comentario.Rojelio D.
El cliente no dejó un comentario.brandon E.
MR: RUDDY IS EXCELENT PERSON.Blanca R. B.
Excellent customer service !calvin C.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Jacqueline G.
Rudy was amazing! The system was moving extremely slow but he remained patient and helped us to get our truck. The other guy was helpful as well! (just can't remember his name, sorry)Alex J.
El cliente no dejó un comentario.Andrew D.
Super great serviceDavid R.
Staff person very helpful and welcoming. Easy return very easyDavid R.
Fast, excellent service!WILLIAM S.
El cliente no dejó un comentario.Tracy H.
It doesn't get any better than Rudy!!! He's the best!!! We rent every single week and he never fails to take great care of us! Remembers my name and even details about an accident my mom had last week and was thoughtful enough to remember to ask about her. He is truly an asset in every way!!!! I look forward to his smiling face every Tuesday!Sara P.
El cliente no dejó un comentario.Reza P.
El cliente no dejó un comentario.Marybel P.
El cliente no dejó un comentario.Vanessa J.
Never let Rudy leave!!!! He's the best!!!!!Sara P.
Good serviceLaura V.
I can't submit comments/concerns to 3321_GM@uhaul.com regarding my receipt. I get "5.1.0 - Unknown address error 550-'5.4.1 Recipient address rejected: Access denied. AS(201806281) [DM6NAM11FT059.eop-nam11.prod.protection.outlook.com]'" I thought the gas gauge was at 7/8ths when I returned it and wanted a picture of it showing less.Mason R.
Rudy is amazing! Will definitely rent here again! 🤗Bryan H.
While the people in the field were very helpful, it does not change the fact that I was sent to 3 different locations to find the trailer promised. After returning home with trailer movers said it was to small. I returned it and rented a truck and car hauler within 20 minutes but was still charged a daily rental for trailer. Even after I was told I would receive a $50. credit for the hassel.Lee G.
El cliente no dejó un comentario.Saket K.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.MICKEL S.
Box truck measurements are misleading, it says 15' long but it is only 12' long + the extra overhead room.Sami A.
Rudy was great. Will recommend in the future.KANE E.
El cliente no dejó un comentario.WARREN W.
Rudy is amazing he greeted me by name by my 2nd visit and I have never seen him greet anyone that comes through the door by anything other than their last name he is amazing! Honestly i use this location mainly because of his customer service ability!!!!! Never had a prob with any truck or equipment but a friendly face like his when I walk in the door is the one thing no one else has that keeps me coming back! Great guy great place!SARA P.
El cliente no dejó un comentario.TIARRA B.
El cliente no dejó un comentario.JEFFREY A.
El cliente no dejó un comentario.rene R.
El cliente no dejó un comentario.Terry S.
El cliente no dejó un comentario.Amy C.
Customer service was awesome ! The two guys at the building are real precessional & helpful. Will recommend to anyone that needs movingDEVIN S.
El cliente no dejó un comentario.KEITH C.
El cliente no dejó un comentario.DEREK D.
Rudy was awesome!KIMBERLEY ANN S.
El cliente no dejó un comentario.Jingya W.
Difficult to get into this location.JAMES C.
El cliente no dejó un comentario.SHANNON G.
El cliente no dejó un comentario.PAUL W.
El cliente no dejó un comentario.Justin T.
Also very friendlyDUSTIN P.
Everyone I worked with here were extremely helpful and courteous. I would recommend Aaa Storage to anyone!!!PAM K. | Overall Experience
The location itself was fine but I have an issue to report with the haul service itself. Below is the sequence of events on the day of pick up. 1. I had scheduled the truck pick up at 10:00 AM. 2. I reached the pick up location at around 11:00 AM/ 3. When I accessed my online account I couldn't see an option to pick up the truck. It was a Sunday there was no one to help, I called the customer support and had to wait for an hour before I could get a response from them. 4. I finally got hold of someone from customer service who had to reset my account after which I was able to pick up the truck. This is a BIG NO NO. I have the truck reserved from 10L00 AM and I should be able to pick up the truck at any time after that. I don't have to wait for someone to reset my account. It was very difficult, waiting in the sun waiting for customer care to help me. If you advertise 24x7 pickup using my mobile, make it so.Niranjan M.
Dustin was kind and helpful!Angelique P.
Uhaul did not provide the equipment that o was charged for & made my reservation into a two way instead of a one way.Kiersten A.
Rudy was great. He was courteous and answered every question I had promptly.Daniel C. | Overall Experience
Excellent location. Excellent customer serviceISRAR H. | Overall Experience
A quick vacuum and sweep of the back of the vehicle would have been nice. Overall it was clean and the oil should be checked on a regular basis as the light to change oil came on as soon as I reached my destination. The owner was very nice and helpful. It was a good rental no complaints to be concerned about other than the oil.ANGELIQUE P.
Very clean and efficient. Both the employees were really nice and helpfulBRANDON M.
As always, Rudy and team very helpful.FERNANDO L.
One of the best person that we have ever worked with -- Rudy is a ROCK STAR!! PLEASE GIVE HIM THE MOST BUSINESS YOU CAN as he was amazing!ABHIJIT W.
Great experience!! Will Definitely use them again!Art B.
Rudy and the team at AAA Storage are great and friendly. I will happily work with them again in the future.BENJAMIN B.
Rudy is awesome!Benje A.
Nothing he actually is the best person to deal with answered all my questions and then some. Plus very wise and kind man. Will be using his service again.CHARLY S.
El cliente no dejó un comentario.SARAH O.
I reserved a dozen moving pads. There were no pads provided, and I wasn't informed until I picked up the equipment. I had to find and buy pads, which put me behind, in addition to costing me extra.Patrick T.
The business is not easy to find because it is behind a strip mall and the signage isn't great.STEPHEN S.
El cliente no dejó un comentario.Dean X.
None, Thanks again to "Rudy" for taking care of me.Joe B.
Extraordinario servicio al clienteLEONARD W.
I am a repeat customer at this location. They have earned my loyalty. Excellent service and communication.MARVIN J.
At AAA storage they are very nice and professional!!CIARA B.
El cliente no dejó un comentario.Constantine X.
El cliente no dejó un comentario.SOPHEAK S.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.CHARLES O.
El cliente no dejó un comentario.Kirsten S.
Very friendly costumer service.ALAN V.
El cliente no dejó un comentario.JUSTIN E.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.ROLAND R.
El cliente no dejó un comentario.Tichina W.
Rudy is great!CONSTANTINE X.
El cliente no dejó un comentario.Calvin D.
El cliente no dejó un comentario.Travala W.
El cliente no dejó un comentario.CLIVE JOSEPH C.
El cliente no dejó un comentario.LYDIA R.
El cliente no dejó un comentario.RENE ANTONIO R. | Overall Experience
Rudy was outstanding to work with!Constantine X.
El cliente no dejó un comentario.Lisa P.
Overcharged me versus my reservation and charged me a cleaning charge that was way overcharged. Hidden charges were ridiculous. I will endeavor to be sure to tell as many people as possible and the BBB of the terrible business practices. I'm jobless from the pandemic and you sought to take advantage of me. It wouldn't be forgotten.Marty P.
Give an accurate address to drop off equipmentKAMWANNA ANQUNET B.
El cliente no dejó un comentario.Jerri A.
I had a great experience throughout the entire process. Thanks Rudy, for always being So helpful!!Cassidy B.
The location and the location manager, Rudy were top notch! The online experience prior to that could have done more when I was setting things up the evening before. It would have been nice if the driver's license pics and approval could have been done the day before. Also, why do you pressure customers to commit to 6 hours use when they go in thinking they are renting a truck for a day? That adds undue pressure if the unexpected traffic delay or other delay happens. And, undue pressure contributes to accidents.chris E.
The staff was very friendly and cooperative.Godwin A.
Servicio al cliente de excelencia. Best rental experience I ever had!Cheryl B.
El cliente no dejó un comentario.Jared H.
El cliente no dejó un comentario.Keith K.
Rudy was always professional and friendly! He is greatJENNIFER ANN M. | Overall Experience
Muy buen lugar ‘’el señor muy atento siempreJORGE OSCOBEDO S. | Overall Experience
Absolutely pleased with the storage facility, but even better was working with Rudy Gonzales. He was always pleasant, very helpful, and just an overall pleasure to work with.LISA KAY D. | Overall Experience
Facility manager was great, he was very helpful and informative. Over all great experience with the rental process.Privacy R. | First Impressions
They were really nice helpful! Thank you!!Privacy R. | First Impressions
The facility manager was wonderful! The facility is practically brand new and is really nice. We're quite happy with our choice!ALICE S. | First Impressions