Customer Reviews for AAA Rent A Space
(Distribuidor de U-Haul del vecindario)

553 comentarios

400 Artz Dr   Richmond, KY 40475

(859) 624-0318

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 5 p. m.
Horario especial
  • 1/16/2022 - 1/17/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(859) 624-0318

400 Artz Dr
Richmond, KY 40475

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 12 p. m. - 5 p. m.
Horario especial
  • 1/16/2022 - 1/17/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone was nice and polite. Very easy transaction highly recommend

MELISSA H. 
Clasificación:
5.0

Uhaul is the best..

Daymon C. 
Clasificación:
5.0

Very friendly service. Made it quite a pleasure.

Brian C. 
Clasificación:
4.0

The trailer was clean overall. The inside floor was dirty and covered in dust - I would think it would be mopped after every use

Christopher W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clyde N. 
Clasificación:
5.0

Have a better selection

Donald V. 
Clasificación:
5.0

Quick and easy process picking up truck.

marvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William L. 
Clasificación:
4.0

I dropped off a one way trailer rental at this site. Very helpful and courteous. In and out within 15 minutes. Great job!

MIKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lechrystal D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matricia L. 
Clasificación:
3.0

Truck had a dirty windshield and wipers that were old and did not work well.

Edward L. 
Clasificación:
5.0

This location was great..Very professional and pleasant to due business with.

christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
5.0

The guy working the desk on Halloween at 4:30 was super nice and cool

Seth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin J. 
Clasificación:
5.0

Can't think of anything, the gentlemen was very helpful and even hooked the trailer up for me! Made my wedding go without a hitch! Thank you so much!

Christopher Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLYDE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

The guy there was both personable and professional. I couldn't ask more.

Brian P. 
Clasificación:
5.0

I have rented from Uhaul twice. I was pleased both times.

RADFORD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAYLOR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

alvona E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE H. 
Clasificación:
5.0

Everything went super smoothly. It was a very quick process and the price was great.

Emily K. 
Clasificación:
3.0

Clean the cabs of the UHaul. It was filthy and the smell was an overwhelming mixture of body order and smoke. It was disgusting.

Tim E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianne S. 
Clasificación:
5.0

Competent and helpful. Good people.

STEVE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedric H. 
Clasificación:
5.0

I have used this location 2 times and would use them again.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
1.0

No dolly, when been reserved 2 weeks, very poor customer setvice.

Skylar S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Savannah S. 
Clasificación:
3.0

Had to wait for prior customer to return truck. I wanted the truck in Versailles and told it was in Nicholasville. But was moved to Richmond, ky. It was 52 miles from where I originally wanted it. It was adjusted by a lady in Louisville office. Otherwise I was satisfied.

Ken S. 
Clasificación:
5.0

Everything was great!

TAYLOR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameson P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela L. 
Clasificación:
3.0

This was my 2nd Uhaul rental experience. This is the best way to go if you are moving.

David M. 
Clasificación:
5.0

DO NOT make reservations for a truck at the Springfield, KY U-Haul location. There are NO trucks there! Had to come here to get truck, adding 124 miles to our moving day.

Leila T. 
Clasificación:
1.0

When i arrived, i had to wait 15 minutes to be helped. The employee at the front desk said he didn't have information on my return. He then told me that “ I could just drop It off.” So , he allowed this 66 old man( me) and a recent cancer patient to disconnect trailer by myself. No offer to help. So my advice have employees who give a damn. My contract clearly showed this was the correct drop off location despite the employee saying I wasn't on his list.

Larry O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

THE STAFF WAS VERY FRIENDLY AND INFORMATIVE. WILL DEFINITELY RECCOMEND..

Charles S. 
Clasificación:
1.0

I have been charged three times for the same truck ..20'..for one day(7-25)..and give or take 150. miles…the Vehicles was left clean and full tank …initial rental for 7-25 Sunday fell apart -$128…finally Tuesday 27 I get to rent a 20' truck in Richmond Ky …manager said he didn't care about $128…and charged me $183…the. I return vehicle same day but after they are closed …ur ap that is necessary when returning vehicle hits me up $111. OKAY that is $422. There has been no effort or communication about returning balance of my money. U guys are a national co … but would keep the excess funds . I am going to better business bureaus and writing the news paper …. I want my money I was given two cost estimates…first was 128 and then 183 …..and then even charge me another 111. If I don't hear from someone you will leave me no choice but to pursue other option… david Mitchell

David M. 
Clasificación:
3.0

My original reservation was not ready when I arrived after hours to pick up using the mobile option. It was only after being on the phone for a hour with a UHAUL representative that I learned why. The truck had been returned late by the previous user. It would have been nice to have been alerted to this prior to having shown up to pick up my reserved truck and having to spend an hour on the phone trying to find another truck.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikal R. 
Clasificación:
2.0

Do not rent trucks you don't have - we had to drive 40-45 min to a different location - were charged for a 20 ft truck bc that was all they had even though we had rented a 15ft truck & told we'd have to “fight” with dispatch over the pricing (We were able to get $200 refund luckily). Not to mention one of the wiper blades became nonfunctional during a downpour - thank goodness it wasn't the drivers side - but it remained nonfunctional thru other periods of rain - and there were several - during our 9 hour trip. Very disappointed that we were told we might not get a truck at basically the last minute as we had drove 9 hours to pick it up and were not told till less than 24 hours this might happen. We were not the only ppl this happened to as we ran into a couple at the Richmond location going thru the exact same issue

Stephen T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony L. 
Clasificación:
5.0

The uhaul system charges me for an extra day of rental. Honestly, I think that is pathetic treatment of a loyal customer.

ALLEN R. 
Clasificación:
5.0

Trucks were parked in a clearly defined space and drop box for keys was visible upon arrival

Randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikel P. 
Clasificación:
4.0

The truck we got was in horrible shape, the weather stripping was falling off the door wouldn't stay shut. When we picked up we were told if we purchased the insurance for 14.99 it would cover all our belongings if anything happened to them. In transport 2 of the 5 televisions got busted, so we called the insurance and they said no it only covers if the truck is in a wreck or on fire, which is not what we were told.

Angel C. 
Clasificación:
5.0

Make sure air conditioner is working

David M. 
Clasificación:
2.0

Ac didn't work

david R. 
Clasificación:
5.0

Ever Thinge was good with THW uhall pick Update Truck thank

Charles R. 
Clasificación:
5.0

The employee did way more on giving me information on using the trailer. People like him, are hard to find anymore working. Thanks once again.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian J. 
Clasificación:
3.0

Truck had no a/c, fan didn't blow at all. Truck had not been swept out in the back, and the cab smelled funky.

Catherine M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara W. 
Clasificación:
2.0

This location was 45 minutes away from my home, when there are multiple other locations near my requested location. The truck was supposed to be available at 10::00 am. We didn't get the truck until 3:00 pm.

Christopher N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDITH F. 
Clasificación:
1.0

Guy was rude. No ramp stupid process to get it

Danielle N. 
Clasificación:
4.0

Cab was dirty with dog hair and curly fries on the floor. Used wipes were stuck in the passenger door cup holder.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey L. 
Clasificación:
5.0

The office manager man was through throughout the entire transaction I felt his confidence in his position! I was doing the transaction of renting a storage building and he was even training a new person on the system at the same time as we went along! I had looked everywhere for a storage building left messages as all were full in every location! Luckily this guy returned the voicemail I left only person to do so! He had someone move out that day so he had one 10x10 avail! Basically he saved me! I decided to cancel my uhaul with the bypass place and do all my business with that man! I am a local business owner and I can assure you that uhaul has themselves an amazing loyal trustworthy employee! Hats off the him for professional and proper customer satisfaction and experience

Leeann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony P. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
3.0

Rented a truck for a day. The air conditioner didn't work and the windshield wipers needs to be replaced.

Jose Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John A W. 
Clasificación:
5.0

Making reservations are easy. Personnel were friendly, knowledgeable and informative about the rental process. The check in process went well but is too lengthy, slow computers, no fault of the staff... Streamline the check in process

james R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brett S. 
Clasificación:
3.0

Cab was dirty!

Michael G. 
Clasificación:
3.0

I was charged an extra $49 for fuel when I returned the truck back exactly as I took it. It was right below 1/4 of a tank but the location told me that it was not. I am not happy about my card being charged.

Ebony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKEL P. 
Clasificación:
4.0

First experience it was good.

Amber M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason Y. 
Clasificación:
5.0

The guys were on point, great experience .

Yordan M. 
Clasificación:
5.0

Overflow parking is not clearly marked

Alex H. 
Clasificación:
1.0

we had a specific reservation to pick up the truck and we were there for an hour and a half before we could get registered and on the road with our U-Haul truck the employee was not addressed appropriate

Thurman H. 
Clasificación:
5.0

Customer service was above and beyond. Representative was well informed, helpful and very polite.

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsi P. 
Clasificación:
5.0

This is the best UHaul rental location that I've ever used. The staff is friendly, and service-oriented. The staff member I worked with was very thorough, kind, and easy to work with. I would highly recommend this location.

Benjamin D. 
Clasificación:
5.0

The guy was real helpful. I had a bad experience at another uhaul off i-75 and eastern bypass.

Richard M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edwin T. 
Clasificación:
3.0

This was not the location I made the reservation for. I get informed a few days before that I had to come here, out of my way. There is a Uhaul location at end of street where I was loading. When I arrive to pick up, I am informed that the dolly I reserved is not available.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

corey H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn M. 
Clasificación:
1.0

Have everything at the location that is on the reservation. Have to go to different locations for the rest of the equipment I needed to move

Michael B. 
Clasificación:
5.0

The truck I drove did have some play in the steering. But other than that it did great.

Stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia K. 
No se han enviado comentarios para esta ubicación.

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