Comentarios del cliente para AAA Pioneer Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de AAA Pioneer Storage

Grado total:

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Jann C. en

Grado:

El cliente no dejó un comentario.

Jennifer W. en

Grado:

The location and the dealer were quite pleasant. Sadly, our moving day was held up during Uhaul pickup more than we anticipated. This was due 100% to the fact that when I reserved the rental, Uhaul neglected to make it known that I would need to hand over an additional $100 for "deposit". The best I can tell, after the fact, this was because I used a debit type card to reserve. Although a couple weeks before, I had $167 taken by Uhaul for the rental, this appeared to not be sufficient. The dealer was also confused when we could not finalize the checkout and had to contact Uhaul directly for guidance. This fact left me feeling that Uhaul NEEDS to make sure their dealers are aware of processes and/or changes to those processes. Luckily I had $100 cash to hand over. I was told I would get my deposit back in the same manner I paid it....cash. That was NOT the case.

matt j. en

Grado:

Could not the office initially but remembered reading that it was in a small storage container. Michael was friendly and quick to get us on our way.

Ward D. en

Grado:

Office -a shipping container, was not open although online site said it was open hours. Phone numbers tracked to the same answering service which said mailbox is full. No return of several attempted calls. I had to download the app and do the return that way to have any confidence in the transaction. The AAA Pioneer is a creepy, isolated gravel lot, with a haphazard assortment of shipping containers and no facility other than the key return box on a pole. It looks like a place for a drug deal shoot out in a movie.

Felecia S. en

Grado:

This was a HORRIBLE experience! I ordered the truck two weeks in advance. Along with an appliance dolly. I get there and he is 45 minutes late and DOESNT have the dolly. I have to pick up a dolly from another location which creates a new number and drop off location. This has been the worst experience I’ve ever had with moving. Hands down.

Stephen W. en

Grado:

El cliente no dejó un comentario.

Joseph H. en

Grado:

El cliente no dejó un comentario.

Owen J. en

Grado:

A+ gteat customer service and product. I rented it for 3 days and am very happy to accomplish all I needed to do. Will recommend and return.

Nicholas P. en

Grado:

Not in a convenient location and isn’t clearly marked.

Loretta D. en

Grado:

I having been waiting since I dropped off the Uhaul on March 20th to get my $100 deposit back! No one has called me and the guy is never at the drop off site! He doesn’t call back! Neither does the regional. I have used UHaul many many times and this is un called for! I am very very upset and unhappy with this and doubt I will use uhaul again.

Brian H. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

El cliente no dejó un comentario.

tom c. en

Grado:

El cliente no dejó un comentario.

Bill C. en

Grado:

great staff (Michael) / great equipment / thank you

Donald Y. en

Grado:

On call lot

Susan K. en

Grado:

Make the lot and office well marked.

Kinue B. en

Grado:

The attendant was very nice and took care of everything in a timely, professional manner.

John S. en

Grado:

This drop off was confusing and unclear. The person we spoke with on the phone was helpful. No one was available at the location, no store front was in evidence.

Howard S. en

Grado:

Michael did a great job accommodating our late morning scheduling. The “20 Footer” was perfect for our needs. Thanks!

Mike M. en

Grado:

I dropped the truck but it was never checked in and recieved a call 3wks later asking where it was. Not sure if it was the drop sites fault or uhaul systems.

Steve S. en

Grado:

El cliente no dejó un comentario.

Kerry H. en

Grado:

Better signage....service was wonderful, but we had difficulty finding the location.

sam c. en

Grado:

El cliente no dejó un comentario.

Dennis W. en

Grado:

Needed trailer to get recovery supplies to Panama City after Hurricane Michael hit. Manager was able to work around my schedule to ensure availability, truly went the extra mile.

Dana K. en

Grado:

El cliente no dejó un comentario.

Tim H. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

Place signage indicating your location (office was a shipping container in an unmarked gravel lot). Employee was nice polite and apologetic and very helpful.

aaron d. en

Grado:

Have more info on where and how to leave the trailers.

Daniel K. en

Grado:

El cliente no dejó un comentario.

Garry M. en

Grado:

El cliente no dejó un comentario.

TAmmy B. en

Grado:

El cliente no dejó un comentario.

Simon F. en

Grado:

I attempted to drop off the Uhaul at 1671 E. Spring Street, Cookeville TN 3&506. (931) 526-8147-(a more convent location for me). The lady on the phone told me I could not and had to take it to a different location! Thankful the next somewhat convent location we called was more than willing to help!

RANDY T. en

Grado:

Could have used more communication on the drop off process but it worked.

Sharon L. en

Grado:

El cliente no dejó un comentario.

Christopher K. en

Grado:

El cliente no dejó un comentario.

Adam C. en

Grado:

El cliente no dejó un comentario.

Leslie P. en

Grado:

I made the reservation Friday evening for a Saturday pickup at 10:30 am with a commitment to pick up a piece of furniture locally at 1100. I arrived at this location at 10:27 am. (Note that clicking the address in the app sends you to a completely different street...the address has to be manually typed into your GPS.) When I arrived the lights were off and the doors locked. I called both of the numbers for the businesses. By this point another woman had arrived for her appt at 11:00l. She left a voicemail for him as well. In the meantime I called customer service to see what could be done. I was on hold with customer service when the woman waiting told me he had called her back and said he was on his way. He finally arrived some time around 11;00. While he did apologize for being late, I felt very rushed throughout the whole check in process. Due to this, I was late to pick up the furniture I had arranged for as well...and the person selling the furniture graciously waited on me, but was late for their next commitment as well. I used the guaranteed available reservation on the website due to my time constraints. I used UHaul when I moved states 5 years ago, and then a few more times moving between cities. I have never had a rep be late before, There are many Uhaul locations to choose from where I live, and should I need uhaul again in the future, I will be selecting my reservation from a different facility,

George F. en

Grado:

El cliente no dejó un comentario.

Holden Lee H. en

Grado:

Mike is courteous friendly and professional.

carson J. en

Grado:

Was supposed to drop off on Saturday no one there closed Sunday could not drop off till Monday

Betty H. en

Grado:

El cliente no dejó un comentario.

Evelyn B. en

Grado:

This is the very best uhaul location you will ever use.

Donald W. en

Grado:

This is a small temp location that is a hole in the wall. Limited equipment available we reserved a moving dolly a month in advance yet they had NO dolly when we arrived ! We couldn't find the single employee after we arrived. The trailer provided to us had a large nail in the side wall of tire. Lucky we saw this before we left the lot and the man swap out with another that had 4 new tires and hub/ bearings ?? Now the 12 foot trailer was excellent and towed like a dream plenty of room just perfect for the job and after towing 600 miles not a single issue.

TREVOR B. en

Grado:

Have someone at the store and someone to answer the phone. Don’t leave customers hanging. Not cool

Dan M. en

Grado:

El cliente no dejó un comentario.

. en

Grado:

I had a need to pick up trailer early and he accommodated at no extra charge. Will be doing business there in the future.

Michael H. en

Grado:

the truck wouldnt take fuel and i was charged

Kenneth M. en

Grado:

El cliente no dejó un comentario.

Kerry M. en

Grado:

El cliente no dejó un comentario.

RHONDA T. en

Grado:

El cliente no dejó un comentario.

LAURAN R. en

Grado:

Awesome experience! Ended up 2 days longer than planned due to weather (snow). Mike was so nice, met me on Saturday when i brought it back.

Charles w. en

Grado:

Drove up around 50mph they came outside. Checked in the truck and trailer in a couple of minutes and I was on my way

Mark B. en

Grado:

El cliente no dejó un comentario.

RONDA S. en

Grado:

El cliente no dejó un comentario.

TOMMY T. en

Grado:

Very good service The attend made it easy

Roger C. en

Grado:

Used them for years, they have always been fantastic.

Debra G. en

Grado:

I had an 11 am appointment to pick up a truck, I called the day before to confirm. When we got there to get the truck, there was a sign on the door "out running errands, be back asap" with a phone number, which we called 2ce before calling the corporate office. He finally came back at 11:45. I was paying my help by the hour so that delay cost me $60.00 !!

frank s. en

Grado:

El cliente no dejó un comentario.

Pam W. en

Grado:

El cliente no dejó un comentario.

Barry L. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

Dis-satisfied with u-haul policy...I left 1/4 tank of extra gas and apparently exceeded mileage allowance by 28 miles and was charged $12.00. Seems a little petty not to have some flexibility. If everything stays as is, I'll do my best NOT to use u-haul this weekend for another move. David. 615-708-0361

Max A. en

Grado:

This place is great. Very friendly owner. He is very fare also

Richard H. en

Grado:

El cliente no dejó un comentario.

ANDREW C. en

Grado:

The owner of AAA Pioneer Storage was so helpful and very kind. The nicest Uhaul representative I've ever dealt with. Will use again!

Rob E. en

Grado:

Truck had such a strong odor of cigarette smoke I had to drive with the window down. Other than that, all was excellent.

Jack R. en

Grado:

Great service!!!

JOHN S. en

Grado:

El cliente no dejó un comentario.

Hugh D. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

El cliente no dejó un comentario.

marianne b. en

Grado:

El cliente no dejó un comentario.

Kent L. en

Grado:

I was charged the insurance, I informed customer service rep I didn't need it, my insurance carrier cover it on my truck insurance policy.

RUTH C. en

Grado:

El cliente no dejó un comentario.

EDWARD C. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

El cliente no dejó un comentario.

Kent L. en

Grado:

Well what I would if you use a trailer for less than a half day, you should pay less.

Grant G. en

Grado:

El cliente no dejó un comentario.