Comentarios de los clientes para AAA Discount Storage

Representative didn't know how to do the discount on the computer. Over 40 minutes to get a truck Have you drove 30 miles to get the truck. Not very friendly .

I'm not sure I was told I had 24 hours but he claims he didn't tell me that he flat out tried to make me out of a liar

I waited close to 2 hours to get in the truck and was not given any break for doing so, however if I was late 2 hours I would be charged a fine. I have been a loyal customer to Uhaul for many years, but I guess loyalty only works one way.

I made a reservation for pickup at 10 for 4 hours arrived one clerk who didn't know what he was doing waited 2 hours truck had no gas bearly made it to the gas station he did however give us 10 $ to make it up the street however called 800 UHaul and the rep helped me she was understanding and very helpful. If I have to use this location again I will go to another company

some things cannot be improved such as "gas economy good?" was poor and supposed to save and apparently gas guage was marked as full it was about 5-6 gallos shy of that found when refiling!! so double cheating occured

Be open! Drove 6 hours to get there. No one was there! Took another hour for corporate to find someone. One person came and didn't know how to hook up a trailer??

The service,access and price was fine but there is a rodent problem which is why I moved. The guy next to me had a storage COMPLETELY FULL of peanuts which attract mice. Nothing was done about it.

It was a real pleasure renting a unit from you. Yazmin Valdivia was very nice, courteous and professional dealing with customers.

They were very accommodating to my needs and price was unbeatable

this is my second time renting from the storage facility and if I need to store again this is where I will go back to

Easy and secure access, The staff is friendly and accommodating,

Ysidra was very helpful

Well recommend

The waiting time was too long.

Took an hour and half for the paperwork. No one knew what they were doing. Then the left tail light didn't work. Very frustrating.

Parking wasn't convenient to find a place to park the return uhaul vehicle.

Would have been nice to know the uhaul had to be taken back to the location I rented from

Very kind!

she was helpful kind .. Answered my questions

nothing

Nice,great and 100%satisfied...thanks very much

The truck was good. We were moving in town, so no issues. Maria was exceptional... Courteous, friendly, and very efficient.

No problem, it was ok and fun.

The staff was wonderful!!! They got me in and out very quickly, the equipment was very clean and I had no issues at all! I would definitely recommend this location to all my friends!!! If you want great uhaul service this is place to go! Thanks guys!!!

Friendly and helpful!

nothing, everything was great! quick and easy

TO BEGIN I BELIEVE YOU GUYS SHOULD HAVE EVERYTHING ALREADY PRE APPROVED FOR THE PICK-UP. I HAD TO SIT THERE FOR ALMOST AN HOUR BECAUSE YOUR GUYS COMPUTER PROGRAM WOULD NOT APPROVE MY TRUCK FOR THE TRAILER AND LOAD. MY TRUCK IS A 2012 DODGE RAM 1500 WHICH HAD PLENTY OF TONGUE RATING TO PULL THE LOAD. I WILL PROBABLY NEVER USE U-HAUL AGAIN IF I HAVE ANOTHER AVAILABLE CHOICE.

The service was wonderful! I look forward to coming back time and time again!!!

thanks

Young lady who helped get me going was excellent. Knew what she was doing, fast and courteous.

I would do even more business with yall if youhad other equipment Love these people the others are rude and act like they are doing me a favor. these folks are riendly and helpfull

Communicate leave notes for the next employee

Fast and friendly from the first minuet they earned my repeat business

I've rented from Uhaul many many times over a 25 year period, as usual, the people were friendly, the truck was clean, the price was what was quoted, keep up the good work. I'll be back.

WE had reserver a 10' truck on 9-29-2011 for 10/27/2011 to be picked up at 8 a.m. we aeeived at 7:43 and was told by manager that he had no 10' trucks available for us,even though this had been pre-paid,he finally found a truck at another location at around 9:15 a.m..I had flown into Vegas the night before to bring my sister out to Calif,so this was very distressing to me because i was on a schedule to get back home to my 89 yr old mother who had fallen and brokeen her wrist in 3 places and now was waiting to find place to get another truck.I noticed a card that said if truck not ready by pick-up time get 50.00 rebate.The manager at this location,Thomas Skow was very kind and did everything to get us a truck,he was very upset that this incident took place and apologized several times.When got to the other u-haul location i was frazzled by this time,the manager said that just because you reserve a truck at one location doesn't mean you will pick it up there,my sister called several time to original u-haul and was told would be ready at that location never told her another location!there was another manager who came to the second location and said he would compensate with 50.00 off what we paid,i told him he wasn't compensating me,that i already knew from the sign that i was intitled to the 50.00 back,anyways i could go on with more however this makes me upset all over again,i have used u-haul many times and have never had such poor service as this!

helpfull, friendly people, knowledgable

would be nice to have people that knew what they were doing..wasnt asked to inspect vehicle.supervisor in back room on personal call.

Customer service represenative was very pleasant and helpful

No a/c. The person to hook up the equipment had gone shopping. Notr a place that leaves a positive image of Uhaul. Poor signage

The location is hidden, I had a hard time finding it. A U-Haul sign would be helpful.

very difficult to find.

Increase satff. There was only one person on duty.The store had an additional FIVE customers waing behind me.