Customer Reviews for At Rozzelles Mini Mart
(U-Haul Neighborhood Dealer)

96 reviews

4817 Rozzelles Ferry Rd   Charlotte, NC 28216

(980) 256-6357

Office Hours

  • Mon: 8 am–2 pm
  • Tue-Fri: 8 am–7 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(980) 256-6357

4817 Rozzelles Ferry Rd
Charlotte, NC 28216

Services at this Location:

Office Hours

  • Mon: 8 am–2 pm
  • Tue-Fri: 8 am–7 pm
  • Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Parking locations & self-drop off instructions should be clearer. The parking area is small and there was no one working to assist.

Kendra H 
Rating:
3.0

The lock box was incredibly hard to open. Both the lock itself and the box. It took extra time to get the key. Also one of our doors would not open this rendering the side passenger doors mostly useless

A'shia S 
Rating:
1.0

I returned the truck with the same gas that was in it when I left and was still charge $49 for gas. I drove 25 miles in the truck and was charge md $49 after putting $10 in gas into the truck! What a rip off. I will never rent a U-Haul again.

Greg B 
Rating:
5.0

The location was so close to my house and the owner very very helpful and kind.

Danielle n 
Rating:
5.0

The gentleman who operates this location was extremely helpful and made a stressful day a lot easier!

Hope M 
Rating:
5.0

Customer did not leave a comment.

CLARENCE S 
Rating:
5.0

Customer did not leave a comment.

briana g 
Rating:
5.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Customer did not leave a comment.

Chelsea G 
Rating:
5.0

This was an after hours drop off

Celena P 
Rating:
5.0

The man went well above for me help me put the dully on y car very nice

steven g 
Rating:
5.0

Very friendly and helpful. 5 star!

valerie w 
Rating:
3.0

I did a mobile drop-off. It was easy to complete the steps and drop off the keys/contract. The location was not clean or inviting. I wouldn't necessarily recommend it to others but it got the job done.

Amber B 
Rating:
4.0

The location did not have hand trucks or furniture dolly ordered. This would have made the move smoother.

Michelle H 
Rating:
2.0

U-Haul pickup location was changed last minute and new location was in unsafe area.

Lawrence O 
Rating:
5.0

Customer did not leave a comment.

Steven T 
Rating:
2.0

Customer did not leave a comment.

Taylor L 
Rating:
5.0

Please have you customer service to give me a call. I still need to pay. My 5.19 cents. My card was locked 🔐 during transaction. It didn’t take my payment. Please send me a email where I can make this payment. Pls.

maria m 
Rating:
5.0

Customer did not leave a comment.

NATASHA Z 
Rating:
5.0

Very nice 👌

jenasha a 
Rating:
5.0

Customer did not leave a comment.

Deborah L 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Great place to rent a truck from

CLARENCE S 
Rating:
5.0

Best service hands down love this place

JEFFREY P 
Rating:
5.0

Customer did not leave a comment.

Kareem M 
Rating:
5.0

Customer did not leave a comment.

Ashley G 
Rating:
3.0

The fella who helped me was super nice and got me processed quickly. Thank you!

chris m 
Rating:
2.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Customer did not leave a comment.

CLARENCE S 
Rating:
5.0

Customer did not leave a comment.

jeffrey d 
Rating:
5.0

Customer did not leave a comment.

CLARENCE S 
Rating:
3.0

The equipment was clean. However the charger port did not work. Being that this was reserved to travel over 1000mi, it would have been nice to have a working port. Aux did not work either.

Robert D 
Rating:
3.0

Customer did not leave a comment.

Esthere M 
Rating:
5.0

The movers are horrible i will be calling to file a complaint

Porcia G 
Rating:
5.0

The guy at the counter was really nice and helpful. Everything was set and ready to go when I got there. Would definitely use him again

Sharae P 
Rating:
5.0

Mr rojive has a great smile as well .great spirit.abd was willing to help us with everything.i needed thank you for your help

margaret a 
Rating:
4.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Kenneth G 
Rating:
2.0

I had to put gas in it before I even made it to my 1st stop!!!

carmine r 
Rating:
5.0

Customer did not leave a comment.

michelle b 
Rating:
1.0

The return of the vehicle was a third-party. It was not pleasant. He was very rude and piss me off. I would not recommend it take him off your list.

Steven G 
Rating:
1.0

Dirty smelly and had to jump the rental SEVERAL times !!!!

Marisol G 
Rating:
5.0

Customer did not leave a comment.

kemar c 
Rating:
5.0

I really don't know.

Garfield M 
Rating:
5.0

Everything was acceptable

Cynthia H 
Rating:
4.0

Customer did not leave a comment.

carlos c 
Rating:
5.0

Customer did not leave a comment.

Kimberly S 
Rating:
5.0

Customer did not leave a comment.

Edwin G 
Rating:
5.0

Amazing customer service at this location. Would highly Recommend.

Maya S 
Rating:
3.0

Customer did not leave a comment.

Cheng-I W 
Rating:
4.0

Customer did not leave a comment.

Grant V 
Rating:
5.0

The owner is always nice, he helped me choose the correct truck for my belongings. I reserved it in advanced to prepare myself and he was very helpful. The truck was ready and clean ready to roll out! Thank you My Friend! You made my move so much easier! I will truly recommend this place! Don’t forget to go in his store for a cold drink for the ride!😇

jara m 
Rating:
3.0

It's in an industrial area. If there weren't already trucks parked there, I would never have thought this was a drop-off location.

John C 
Rating:
5.0

Customer did not leave a comment.

Barbra W 
Rating:
5.0

Nothing

Andre S 
Rating:
3.0

Customer did not leave a comment.

Nicolas A 
Rating:
5.0

Customer did not leave a comment.

Johnathan E 
Rating:
3.0

Not only was the front inside cab of the truck dirty but so was the back. The steering wheel was sticky and chips on the floor, which I took a picture of. I would of added more pictures if it allowed me to. The brakes jerked when applied, and the acceleration was off.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Lance G 
Rating:
5.0

Equip ready upon arrival. Excellent service.

Shannon C 
Rating:
4.0

Easy to setup/Rent & return.

Armund R 
Rating:
1.0

The equipment I got was dirty, yet they are charging me for cleaning even though i showed them the pictures of the truck

Valantina A 
Rating:
5.0

Customer did not leave a comment.

jeff k 
Rating:
5.0

The manager at this location is very friendly and helpful! Would definitely use the service at this location again.

Olivia D 
Rating:
3.0

I put more than enough gas why did i get charged more

Themon H 
Rating:
5.0

Keep up the great job

modupeola m 
Rating:
4.0

The truck I rented was not clean and the driver door was broken so I had to enter through the passenger side.

Shanah A 
Rating:
1.0

Not open when they said they were. Dirtiest and smelliest truck I have ever rented from U-Haul. Absolutely disgusting.

RICARDO C 
Rating:
3.0

Customer did not leave a comment.

Shari A 
Rating:
2.0

The truck was nasty. The check engine light was on. I didn’t want to touch anything and I wasn’t sure it was going to get us to our location.

Rebecca H 
Rating:
5.0

Customer did not leave a comment.

Gabriel M 
Rating:
1.0

I would avoid the location at all cost. The owner of the mini mart is very rude and offensive. He has no professional customer service skills and the way he talked to me was beyond disgusting.

Ralasia S 
Rating:
3.0

Nothing really.

Vanessa S 
Rating:
4.0

Great overall experience. Quick and easy

brenda m 
Rating:
5.0

Customer did not leave a comment.

Jasmine E 
Rating:
4.0

Was excellent service

Glenda C 
Rating:
5.0

Customer did not leave a comment.

rajheen s 
Rating:
5.0

Customer did not leave a comment.

Andrea M 
Rating:
3.0

Customer did not leave a comment.

Darrilyn S 
Rating:
4.0

The person at this location was very professional and efficient with my trailer rental.

QUINTIN P 
Rating:
5.0

Customer did not leave a comment.

Katie S 
Rating:
5.0

Agent was very helpful and nice

Pradeep K 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

very easy and convenient. Great experience.

Judith S 
Rating:
2.0

I need to help my granddaughter move so I rented a truck for 24 hours. When I got the truck at 1:00 pm I was told that I could only have the truck for 10 hours and it would need to be back at 11:18 pm but the time could be extended to 9:00 am the following day. I live on another side of town so not wanting to get up early the following morning to return the truck I had to rush to move so I could return the truck the same night. I didn't know I had to take pics of the truck's interior for cleanliness until I read the text after the truck had been returned. I called the renter the following day to tell them that I wasn't aware of the pics for the return. The wife said she would have her husband call me because he handled the renting. I never received a call but I was charged $25 for the clean-up fee. We have rented from U-haul many times and any location will verify that we have never returned a truck uncleaned. Apparently, the owner of this location figured since I didn't have pics to prove that the truck was clean when returned, they would go ahead and charge a cleaning fee because it would be my word against theirs. I'll never do business with this location again. They are dishonest and I won't recommend them to anyone. If you want to improve for the next customer let the owner at this location know that they need to abide by the rules of U-haul because the time they allotted was unfair. They put me under undue stress just so I could meet their 10-hour deadline. And they could've told me about the pics needed for the return because being in a hurry to get my moving done checking my phone for texts was the last thing on my mind.

Charles L 
Rating:
5.0

Customer did not leave a comment.

douglas c 
Rating:
2.0

I rented my truck from a different location. I originally had a pick up time of 11AM. My movers that I hired through U-Haul called and said they needed to come earlier since they had another moved scheduled after lunch. I changed the time to 8AM. The movers called back and delayed the move. Since Hurricane Ian was blowing hard at 8AM and my movers were coming later I arrived at 9:12AM and my truck, Dollies and Blankets were rented to someone else. You had my credit card information and had already charged me. Why did you give away my truck.

Larry K 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V 
Rating:
3.0

Customer did not leave a comment.

Stuart F 
Rating:
5.0

Customer did not leave a comment.

LaNita P 
Rating:
5.0

Customer did not leave a comment.

Emmanuel V 
Rating:
5.0

Absolutely phenomenal experience! Customer service truly top notch - the team helped set us up for success on a long day of moving!

Alyssa B 
Rating:
3.0

Customer did not leave a comment.

Kent H 
Rating:
5.0

Customer did not leave a comment.

darius m 
Rating:
4.0

Customer did not leave a comment.

Brian J 
Rating:
5.0

Customer did not leave a comment.

oliver w 
No reviews have been submitted for this location.

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