very good service overallBALAGURU R.
Customer Reviews for AR Wireless & Multiservice LLC
(Distribuidor de U-Haul del vecindario)
Gaithersburg, MD 20879
(1 Mile South of Middlebrook Road at High Point Drive)
Services at this Location:
- Lun. - dom.: 7 a. m. - 9 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I arrived to the location and no one was there (2:30PM). When I called the number on the door, I was told to wait 5 minutes for someone to arrive. However, the person didn't arrive until about 15 to 20 minutes later, which was not good for me because I had someone waiting for me as I was picking up furniture. Additionally, I had done the mobile check out in order to expedite the pick up. On top of that, I was given a vehicle that did not have gasoline, and with all the "scare" about gasoline due to the hackers on the pipeline, I went to the gas station soon after picking up the vehicle and had to wait 25 minutes at the gas station as there was a long line of people, now I'm late to my destination almost an hour because all this. I put in $30 of gas to be sure I had enough, and ended up returning the vehicle with a lot more gasoline than I picked it up with, over a 1/4 of a tank versus empty I got it with. Very disappointed and this should not happen to anyone. Shame on you U-Haul, and I will definitely remember this next time I need a rental, might be better off going to Home Depot and using one of their vehicles.Jorge R.
The owners were very helpful and friendly. Property was hard to find/see due to the trucks/equipment out of site behind their home ðŸ¡.JAMES S.
always very goodMYNOR S.
Super helpful return the huge truck up the hair pin turn driveway. We were a little apprehensive, but your representative made it a very easy transaction to return. ¡Gracias!Brenda W.
El cliente no dejó un comentario.Dmitry K.
El cliente no dejó un comentario.Sara S.
El cliente no dejó un comentario.Peter L.
The truck was filthy and they didn't have the equipment I requested. The location was changed without my knowledge or confirmation.Shiva A.
El cliente no dejó un comentario.DESIRAE M.
El cliente no dejó un comentario.MANOUCHEKA E.
very good serviceEnmanuel P.
Extraordinario servicio al clienteADDO A.
El cliente no dejó un comentario.CHARLES S.
Respectfully,friendly and nice worker .Wilfredo M.
El cliente no dejó un comentario.CATHERINE B.
El cliente no dejó un comentario.KWANG H.
Excellent customer service.SORY S.
El cliente no dejó un comentario.Wilfredo M.
The store employee barely spoke to me and told me not to worry when I asked why he mentioned my card on file if I had paid and checked in online. When I left the store I had a hunch to check my account and turned out was charged for insurance after declining and charged for 2 days instead of 1. I called Uhaul's main line for those details. I also called the store the next day and was told it was just a hold and they would remove the overages. I'm still waiting to see if that was true or not.Caroline D.
El cliente no dejó un comentario.Wilfredo M.
Was nice business with this Uhaul agent customer service was good and communication was accurate.UMAR M.
El cliente no dejó un comentario.DOUGLAS E.
El cliente no dejó un comentario.Gladys G.
Always efficient and professionalFREDY S.
El cliente no dejó un comentario.Michael G.
Good service.MIHAI S.
ALWAYS EXELLENTANGEL C.
El cliente no dejó un comentario.raimundo E.
El cliente no dejó un comentario.Israel Anyidoho T.
Although a weekday, no one there to help, so had to do self check-in which takes more time. Driveway is hard to access.Burton S.
El cliente no dejó un comentario.JOSE C.
The person that checked me in to the vehicle was not wearing a mask. Also, the location is extremely hard to find. A sign by the road would help.STEVEN R.
Thanks for the excellent service.MARK D.
The service was prompt and friendly. Office somewhat unkempt.JULIAN F.
El cliente no dejó un comentario.Manuel S.
FRIENDLY SERVICEmiguel C.
VERY GOOD SERVICETEODORO O.
El cliente no dejó un comentario.WALTRAUD M.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.Darpan S.
Inside was little by dirty but the rest was really goodJOSE P.
I was given a truck that was damaged- it had a large hole in top upper corner of back of truck where all my belongings were- we had to spend our time and money to makeshift repair since heavy rain was in he forecast. The truck's gas light came on 2miles out, and it leaked oil the entire trip. The location did not have the dolly I had reserved a month ahead of time. After multiple phone calls, The proprietor of this location simply responded that it was not his responsibility.KELLY DANIEL C.
El cliente no dejó un comentario.beach M.
Very friendly location and good price too. I will recommend this pick up location any day anytime.olubunmi G.
Service is OKOLALEKAN A.
El cliente no dejó un comentario.Oliver James L.
Wonderful service! AlwaysLORD B.
El cliente no dejó un comentario.Randy B.
Back trucks in for easy exit and show truck before renting.KALVIN H.
El cliente no dejó un comentario.ALVARO B.
easy in and out very courteous just difficult finding the location.Charles L.
Gentleman working there was very friendly and super helpful with directions too. He made the experience very pleasant.Martin G.
El cliente no dejó un comentario.Jesus E.
Hard to find. It is up a hill and hard to maneuver trucks around. Uhaul rep rushed through instructions and ran off in a hurry to take his wife to work.Thomas L.
El cliente no dejó un comentario.Bryan L.
exellent servicerigoberto V.
El cliente no dejó un comentario.Sarah Y.
El cliente no dejó un comentario.NSIAH M.
El cliente no dejó un comentario.Jose G.
El cliente no dejó un comentario.mejia J.
El cliente no dejó un comentario.bleistein C.
El cliente no dejó un comentario.yoseph T.
Keep giving good customer servicekimberly J.
El cliente no dejó un comentario.nakla Y.
Best Uhaul experience I have ever had!Tenesha J.
El cliente no dejó un comentario.Advandra S.
Truck was not cleaned or sanitized of visible dirt from previous rental. Location is residential so hard to find at first. Otherwise company and service ok.charlene C.
El cliente no dejó un comentario.CAICAGUARE E.
Todo Es tu our excelente graciasservat M.
El cliente no dejó un comentario.MICHAEL ANTHONEY C.
El cliente no dejó un comentario.Jennie S.
El cliente no dejó un comentario.Martin B.
It was necessary to call the business owner to open the store in order to return my rental truck. He was very helpful and courteous after arriving.Maureen T.
El cliente no dejó un comentario.Lyle C.
Replace the person in charge in that place because he's very rude, I missed all the cabinets that I bought because he said he's coming in 40 minutes and I wait and then he came after 1hour and 30 minutes, I lost almost a thousand dollars for that cabinets and not refundable, so we cancelled out transaction in u-haul, the penson in the u-haul said he still gonna charge me 1 day and he is very rude, i hope the u-haul management will do something to refund my money $378 that was already deducted from my account, thank youDiosdado R.
Great experience. Excellent serviceRoger B.
The agent was out of the office at the time of receiving the truck.I called some numbers and he told me he was not aware of the rental and he blamed the system. He said the keys at the back of the truck and it is open but it was locked with combination key. I told him I rented a dolly too. He questioned why I need a dolly. He said that he is coming had to wait for him for 45 min to come back. When he arrived, he did not know the combination for the lock. He kept calling and after 30 min , he received the combination code. I spent with him like 20 min to unlock the lock. Many times I told him to cancel my rental because use I was too late to complete my job. This should never had happen. There was a very poor service provided to your returning customer. Bad agent and management. I'm requesting refund and apology.AYSAR M.
El cliente no dejó un comentario.Blake R.
Difficult to find, but owner was extremely helpful-- came out and directed us to his location when we calledEtta S.
El cliente no dejó un comentario.Jan W.
Communication was poorjordan B.
El cliente no dejó un comentario.PENNY C.
El cliente no dejó un comentario.Joseph N.
The site advertised 24/7 drop off but had no instructions. Key box drop was not locked so key was not left. Had to return during normal business hours. Business was closed and on vacation so no staff available during even advertised open hours. Only phone contacts possible, and VMs were full so no messages could be left.Eric S.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.tyler B.
The mililage documented was off, but luckly, I was not charge for the extra miles. The employees were very helpful and friendly.Thomas C.
El cliente no dejó un comentario.Maria A.
Customer service was way beyond excellent at this location. Thanks.narada M.
Got a call at 8 asking if I was still planning on getting my truck at 9 (when the location opens) When I said yes the response was and exhausted "ok" as if he didn't want to come in and rent it to me. Seemed like I was right because the store was closed at 9 and the man didn't show up until 9:25. He had a hard time figuring out how to rent me the truck but finally I got it. Good thing I took a picture of the odometer because I checked the contract later and saw that it said 100 miles LESS than what was the truth. Don't use them.Alexander H.
El cliente no dejó un comentario.david G.
El cliente no dejó un comentario.James K.
The owner isn't around most of the time. There is a sign on the door to call. I had to stand outside in the cold for 40 mins for the owner to arrive and give me the key to the truck (I did the online process). Very unprofessional.Matthew W.
We live in Damascus so the location was easy to find and get to. The service was great and all our questions answered. A larger UHaul sign may be helpful for people out of town trying to find the store. Since we live here we knew where it was. Everything worked out great for us. The 15 foot truck was easy to operate and going with the larger size that had a ramp was well worth it.Karl G.