Customer Reviews for AEL Master Cleaning
(U-Haul Neighborhood Dealer)

39 reviews

2225 Moreland Ave SE   Atlanta, GA 30315

(404) 244-3130

Office Hours

  • Mon-Thur: 10 am–8 pm
  • Fri-Sat: 10 am–9 pm
  • Sun: Closed

Services at this Location:

Contact Us

(404) 244-3130

2225 Moreland Ave SE
Atlanta, GA 30315

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–8 pm
  • Fri-Sat: 10 am–9 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tiffany Mccullum 
Rating:
1.0

This is a very unprofessional location. The miles on the truck did not reflect what was on the app. Which caused me to be charged twice the amount I was supposed to be charged.

FELECIA MOSS 
Rating:
5.0

Customer service was awesome.

Stanley Shaver 
Rating:
5.0

Customer did not leave a comment.

Beverly Jones 
Rating:
5.0

Good service

Nelson Alston 
Rating:
5.0

Customer did not leave a comment.

Chiquita Stephens 
Rating:
5.0

If anyone needs service please go to this location they will help you!

Cashman Bernard 
Rating:
5.0

Everything is all good even customer service

Keisha Blalock 
Rating:
5.0

Customer service is great I will give him three times up but I only have two👍👍

Arthur Putman 
Rating:
3.0

Nothing I was Satisfied

Arthur Putman 
Rating:
4.0

Customer did not leave a comment.

Moez Vazir 
Rating:
1.0

Close this location

Alan Johnson 
Rating:
3.0

Customer did not leave a comment.

Robert Carr 
Rating:
1.0

No room to turn around at all and they damaged my 2013 4Runner that was in perfect condition. The two young guys who were told by the I assume owner to take off the trailer smashed it into the back of my 4Runner. There is a huge dent, scratch and paint damage. When I walked back to evaluate what the damage was, the two young guys tried to play it off hoping I wouldn’t notice. I quickly did and called them out with “who’s going to fix and pay for it”??. The rudest of the two said “not me I don’t know”. He was poorly dressed with his pants hanging down below his ass. He was extremely defensive, rude, young and ignorant. The owner came over and stated he did not want to involve insurance and that he would pay for it on a hand shake after I spend my time trying to find a place and estimate to fix it. This place is not representing your company name well at all. I filed an insurance claim and have time stamped photos of the damage. You need to send corporate to this shit hole. It’s a dump. I hope Uhaul fixes my vehicle and compensates me for having my time wasted.😡

Jordan Herschaft 
Rating:
4.0

Customer did not leave a comment.

Dethra Thomas 
Rating:
3.0

End up paying way too much money didn’t do but 30 miles and payed almost a hundred dollars don’t understand

Angelica Harris 
Rating:
5.0

Customer did not leave a comment.

Lydia Swain 
Rating:
1.0

Very poor customer service to include operator/manager was 2 and a half hours late to location. I called many times to a dsiconnected number. Was told I would receive a discount for my troubles, I did not receive anything? I am very unpleased with the process and the location of rental all together

Michael Seaton 
Rating:
5.0

Customer did not leave a comment.

clunis davis 
Rating:
1.0

the truck was filthy. he wasn’t there on time. he overcharged me. terrible. would consider never renting again if you all do not contact me and fix this.

Ryan Connor 
Rating:
5.0

Customer did not leave a comment.

MADRINA BRINKELY 
Rating:
5.0

Both locations were professional Atlanta and NYC

julian morton 
Rating:
3.0

Did not have the dolly we requested which is the only reason for the overall rating. Used online check in prior to pickup which is great.

Todd Tilson 
Rating:
2.0

Small. Hard to maneuver the trailer

Richard Thomas 
Rating:
5.0

Great!

Josh Holbrook 
Rating:
5.0

There was nothing exactly wrong with the location. It was just a drop off point. Nothing to really judge for or against.

Eric Sewell 
Rating:
1.0

The truck I used had significant damage on the inside, which prevented me from being able to use the ramp to load/unload. While this seems insignificant, I have a bad knee and my partner has a bad back so we were both physically taxed to our limit. I requested a dolly online when I was making my reservation and was told upon arriving at the location that they don’t provide dollies. I was asked how many miles I planned on driving, which I didn’t understand was a “service” question, and was billed for going over the estimation I provided. It would’ve been helpful to understand why I was being asked /what the consequences were but the rep’s vagueness felt shady. Using Uhaul for this move was ultimately more inconvenient than if I had just searched for volunteers online.

Matt Morrow 
Rating:
5.0

Make sure that you have listed correct phone numbers online for service contacts .?? Thank You

Audrey L McCoy 
Rating:
5.0

Customer did not leave a comment.

tiara thomas 
Rating:
1.0

Customer did not leave a comment.

Jonathan Leon 
Rating:
5.0

This was our fourth stop after being turned away at three other locations. The staff was friendly and we had no issues. the previous two other (Campleton and Peter Street) are a different story. You could tell they just didn't want to let a truck go for a one way drop. I ended up having to pay twice the mileage because of these two shady @ss locations. I wont be using U-Haul ever again. On the other hand, the customer service agents I spoke with (1800#) were very nice and helpful.

Monica Dorado 
Rating:
5.0

Customer did not leave a comment.

Angela Jones 
Rating:
5.0

Customer did not leave a comment.

shea whitaker 
Rating:
5.0

Great Helpnat this location

kelvin walker 
Rating:
3.0

Make sure they go over agreement and terms with you

Tameca Favors 
Rating:
5.0

Customer did not leave a comment.

shelby ford 
Rating:
5.0

Customer did not leave a comment.

clance whitaker 
Rating:
5.0

Everything was great and your worker who assisted use was very professional and very kind I woul definitely be using the location again

equilla davis 
Rating:
2.0

I rented the trailer in PA on May 3. They Atlanta location started calling me immediately asking why I was late dropping the trailer off. I explained several times th3 situation, but .....They didn’t have a clue.

Mark Zellner 
No reviews have been submitted for this location.

Additional Services at this Location

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