The customer service person was polite and friendly.EDWARD A.
Customer Reviews for A-1 Parts Inc
(Distribuidor de U-Haul del vecindario)
Brookfield, MA 01506
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mié.: 9 a. m. - 6 p. m.
- Jue.: 9 a. m. - 7 p. m.
- Vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Ensure that there is no â€œbait and switchâ€. I was told that my truck rental would be in Southbridge Massachusetts and then on the day of me needing to get my U-Haul I was called and told that now it was 30 minutes away at a totally different location I was told I wouldn't be charged for the mileage and that I would get a military veterans discount neither of those two things happenedJason D.
El cliente no dejó un comentario.JASON G.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Madeline W.
Nothing very friendly.Joseph C.
El cliente no dejó un comentario.Joseph L.
good experience will use uhaul again in the futureROBERT B.
I was told the additional items requested (furniture blankets and dolly) were secured in the truck. Made it to my destination almost an hour away and they were not. When I tried to call the pickup store, it took me an hour to get through. I left a detailed message on the first call requesting a call back. No call back was given. When someone finally picked up on my fifth call an hour later, I was told that those items would be removed from my bill, and not to worry. When I went to drop off the truck at a different location today (dropping off at the same location was not an option), these items were still on the bill. The lovely gentleman at my drop off called U-Haul and asked how he could remove them from our bill, and they told him that I needed to call the pick up location. I shared that I had already done this, and U-Haul said the only thing that could be done would be to transfer my bill back to the original location. I am currently being charged for the entire bill, and I need to call the original location back again tomorrow as they were closed today. Essentially, U-Haul makes it incredibly difficult to solve any problems through their hotline and punts them down the line to their service stations. It falls to the customer to be their own customer service. If I can't solve this over the phone, I will need to go down in person, wasting time and gas. The gentleman at drop off noted that the pickup location I used, â€œSeems to make a lot of mistakes.â€ If you must use this site, triple check everything!SARAH A.
El cliente no dejó un comentario.Deborah M.
I was originally scheduled to pick up at 0730 on Boston Rd in Springfield, MA. About 36hrs before pick up I was informed my new pick up location was 30 miles away in Brookfield, MA at 0900. That was an issue that caused my to rearrange all of my moving day scheduled activities and contact all my helpers of the time line change. It didn't "ruin" my move day, but it was an added stressor to an already stressful day of moving. The employees at the Brookfield location were very helpful. Which was nice.Brian M.
I ordered 10 furniture pads. I got 1. No one at the facility in Brookfield seemed to care. I was given the address of another U-haul. No offer was made to call as a courtesy. When we got there, they were closed. Interior of the truck was filthy.Robert M.
The place was fine, but the fact that I had to go 40 minutes out of my way to get a truck when I set it up in my town over a month in advance is bsKai A.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Izabella A.
key for vehicle was not the correct one in the boxRobert G.
worst experience in renting ever!!!! will NEVER rent or recommend your company again. Have already started posting this experience to every Biomedical technician on the Bio-med private website.JONATHAN J.
El cliente no dejó un comentario.Cindy W.
El cliente no dejó un comentario.Heather C.
El cliente no dejó un comentario.ASHLEY L.
Ashley @ A1 was awesome and helpful for the entire booking, pickup, and return process! The equipment was clean and ready to go.craig D.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Robert A.
Service was perfect no need to change anythingARON B.
We never got the final bill. Up to that point we had so many text and email notifications they really kept us informed.Brian B.
It was a lot of work and time doing the self check in with all the photos and instructions.Deborah W.
Uhaul corporate line hung up on me 3 timesROBERT P.
From the location I have nothing to complain about, I only have a complaint about the application system that canceled my schedule the day before, delaying my move to 6 Â½ hours after my schedule and thus making me have to book in another city so I won't be late anymore still my change.JAMES L.
El cliente no dejó un comentario.SANDRA W.
El cliente no dejó un comentario.CAITLIN C.
El cliente no dejó un comentario.Angel R.
El cliente no dejó un comentario.Bret N.
The only thing I was upset about was I ordered a dolly to be with the uhaul and got charged for it and it was not there and I asked to be reimbursed for it and never didDianna D.
El cliente no dejó un comentario.Robert B.
drop location not clearly marked. had to ask for help to unhitch.Karen B.
The price of a rental was fine... but adding 99 cents/mile was ridiculous.. it ended up costing me almost $100.. well overpriced.Thomas S.
El cliente no dejó un comentario.Lawrence N.
Your dealer needs to understand the equipment being rented. Only when I turned in trailer, the gentleman informed me that I should not have used the trailer because of previous major damage that as a customer I was unaware of!ken H.
El cliente no dejó un comentario.Amanda H.
Great service and friendly.Craig M.
Very quick checkout and return. Sales women was very friendly.Dianna P.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.BRIAN P.
The 24/7 truck share process is a neat idea but takes to long to process. Took over half an hour get the truck.Alexander B.
I did mobile check in so I could get it before the place opened and we'll needless to say that was a total fail all the uhaul stuff was snow plowed in covered in snow and no one around to help I was Stuck in the parking lot for another hour till they opened cleaned off the truck got out a tracker to push it out of the spot it m was stuck in and then I was still forced to stop at my home get my roof rake and clean the roof off myself making me incredibly late for where I needed to be and no it didn't snow over night it did the previous morning. People were friendly but that just wasn't enough in my opinion....Jennifer T.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.Scott C.
The only issue I have is that when I went to return the truck, my app on my phone wouldn't recognize my location. I have to call to get a refund because they charged me $20. I don't need â€œanother thing to doâ€ while in the middle of moving. But, the woman who works at the desk at the location was super helpful and a real hoot!Susan M.
El cliente no dejó un comentario.Dennis B.
El cliente no dejó un comentario.Keaten S.
Uhaul App lagged during photo upload and required 3 attempts to drop off truck.Maxwell M.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Philip B.
El cliente no dejó un comentario.Gilian N.
Please update your inventory records to reflect accurate inventory.... You could also do a better job at customer service (Chicopee, MA location)Edward H.
I purposely scheduled a pick up 10 mins from my house a month before I needed the truck. I was confirmed the day before pick up that I had to go an HOUR out if my way. Do that's two hours wasted. Never mind that I had to wait for store to open at 9:00 when I already scheduled for the 24/7. I called and spoke to customer service and they were not pleasant especially a certain one. I would NOT recommend uhaul to anyone!! For the $526 that I paid I was NOT happy with the service.Lee B.
I needed to call to change my reservation and was on hold for 18 minutes.James O.
I will not be recommending uhaul as a service to use overall due to inaccurate advertising of cost.Korey L.
El cliente no dejó un comentario.doug P.
El cliente no dejó un comentario.Jim M.
Matt was great to deal with!Shelby H.
El cliente no dejó un comentario.Douglas K.
Was happy to get out of the peace of junkBrian C.
Get the Phone Application to work properly. Phone app would not allow me to "pick up" the truck.Gerald M.
El cliente no dejó un comentario.Kathryn D.
I was charged for an additional day twice and now I'm having an incredible difficult time getting in touch with customer service to resolve this issue.....meanwhile you're just going ahead and charging my credit card. I'm very upset. I will NEVER use uhaul again if this isn't resolved.Mark C.
Don't charge people for shit they didn't ask for or use.Joshua L.
El cliente no dejó un comentario.Aida A.
Dolly is in the way and I was charged for not using it, total bsRene F.
Was over charged for dolly and moving pads. Also I declined Safe Move at pick up but was charged anyway. Finally truck seat belt chime won't go off even with belt fastened. Very Frustrating ??joseph L.
El cliente no dejó un comentario.Kristen B.
Very good site person. He understood process and was extremely helpful. We explained damage was not caused by us. He checked with his manager about the procedure. He was efficient and we were out in a very timely manner with no hassles.Peter B.
very helpful, thanks for making it simple to rent what I needed if I need it again I will call you again.Warren R.
would recommend they take a picture of the gas before they lock up the truckAngela M.
They were closed. Just dropped it off.Nancy C.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.DENNIS C.
El cliente no dejó un comentario.Mike S.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.DeAnna S.
Poor customer service. Poor communication. Never checked truck with me. Had to find truck on my own. Never discussed charges. Was told nothing only to find when dropped vechicle off. Was i informed of additional charges.Amy B.
El cliente no dejó un comentario.Donald C.
El cliente no dejó un comentario.JEFF N.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Brian L.
I wouldn't recommend anyone to use uhaul. They rent me a new van for $285 and it broke down 40 min from my first destination at 11:30pm and I had to wait 1.5 hrs for someone to come and tell me they don't know how to fix the van and asked me if I was going to sleep out in the middle of the highway then left. Then I didn't get anyone until 4:15 am to come and tow me and the van. It has been over a week since this rental and I still can't get in touch with them. THANKS FOR NOTHING UHAUL!!!!Sandra M.
El cliente no dejó un comentario.DENISE F.
The running lights did not work on the trailer. It was the trailer and not my SUV hook up. I had to worry about safety traveling during the night. Undue stress for me. Other than this the trailer was clean and easy to use.Jason S.
El cliente no dejó un comentario.Trish H.
I was charged and extra 22.09, after paying 89.95, can you explain pleasebryant T.
El cliente no dejó un comentario.CYNTHIA G.
El cliente no dejó un comentario.CYNTHIA G.
I registered to pick up in Spencer, MA and drop off in Holden, MA... both locations were changed on me and to locations that were further away.Susan B.
Merely dropped the truck off - have no other comment.Steven L.
El cliente no dejó un comentario.mark C.
Wonderful experience so helpful - made the move so much easier! Greatly appreciate the support at a stressful time.Stacy P.
El cliente no dejó un comentario.bob F.
Not sure who's fault it was but my original location was in Sturbridge, I was supposed to have a 20ft truck. I was called at 0730 the day of the move, and told my truck was no longer available, and I now had to have a 26ft truck at a different pick up location. while the Brookfield location was friendly, easy to work with and accommodating. I thought it was unprofessional of uhaul to not have my truck available when I confirmed it not 24 hours prior. I did appreciate that they found a quick replacement, but it was so large of a truck I had trouble driving it. My stuff also had to be tied off so it didn't shift with all the extra space.Ilona T.