Worst-case I have ever experienced and to top it off I got over priced and didn't even have my truck I reserved proir to my move day and didn't even the appliances dolly I requested. I have been along time customer and now I will never use this service again.Adam R.
Customer Reviews for A-1 Parts Inc
(U-Haul Neighborhood Dealer)
Brookfield, MA 01506
Servicios en esta ubicación:
- Mon–Wed9 a. m. - 6 p. m.
- Jueves9 a. m. - 7 p. m.
- Viernes9 a. m. - 6 p. m.
- Sábado9 a. m. - 3 p. m.
- 12/24/2022: cerrado
- 12/31/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great job!!William K.
El cliente no dejó un comentario.Sandra E.
We had a 2 day rental , we picked up Saturday and returned Sunday. The location was closed and we locked the vehicle and put the keys in the lock box. We received a bill for $20.00 for an after hours service fee. We called the location and they were very nice but said we were supposed to fill out something on line which we were unaware of. This was our only disappointment.Duane B.
I didn't catch the woman behind the deals name, however, she was very friendly and it was a good looking location overallJohn P.
El cliente no dejó un comentario.Sandra R.
El cliente no dejó un comentario.John H.
All was very good. Nice people. Great service.John M.
They were very good to usJeffrey J.
El cliente no dejó un comentario.Tim K.
I was charged a 20 dollar fee because they said I was there late when they processed my rental to use it. I checked my charges and I was there 47 minutes before closing. I will be denying that second charge on my credit card.Philip H.
Very smooth transaction. Very friendly people, would definitely rent from them again.Kevin G.
Everything went well equipment well maintained and is functional as statedRichard E.
Very professional. Quick pickup and return.Kevin G.
El cliente no dejó un comentario.Nick N.
El cliente no dejó un comentario.Karen S.
El cliente no dejó un comentario.Kurt F.
El cliente no dejó un comentario.Eric S.
The staff was exceptionally friendly and they assisted us with the hook up of the trailer to our vehicle.Michelle S.
Hidden fees, charging my debit card for three separate payments. And taking forever to reimburseJoshua B.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.MATTHEW G.
So Happy make a business with them very friendly people 😃BLANCA R.
It was VERY expensive.Leann R.
El cliente no dejó un comentario.Michael K.
Great customer service, great location. No hassles, in and out with no issues.nicholas A.
The location was out of the way for the trip I was making. It was an hour in the opposite direction.Todd F.
El cliente no dejó un comentario.TAWRIN S.
The customer service person was polite and friendly.EDWARD A.
Ensure that there is no â€œbait and switchâ€. I was told that my truck rental would be in Southbridge Massachusetts and then on the day of me needing to get my U-Haul I was called and told that now it was 30 minutes away at a totally different location I was told I wouldn't be charged for the mileage and that I would get a military veterans discount neither of those two things happenedJason D.
El cliente no dejó un comentario.JASON G.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Madeline W.
Nothing very friendly.Joseph C.
El cliente no dejó un comentario.Joseph L.
good experience will use uhaul again in the futureROBERT B.
I was told the additional items requested (furniture blankets and dolly) were secured in the truck. Made it to my destination almost an hour away and they were not. When I tried to call the pickup store, it took me an hour to get through. I left a detailed message on the first call requesting a call back. No call back was given. When someone finally picked up on my fifth call an hour later, I was told that those items would be removed from my bill, and not to worry. When I went to drop off the truck at a different location today (dropping off at the same location was not an option), these items were still on the bill. The lovely gentleman at my drop off called U-Haul and asked how he could remove them from our bill, and they told him that I needed to call the pick up location. I shared that I had already done this, and U-Haul said the only thing that could be done would be to transfer my bill back to the original location. I am currently being charged for the entire bill, and I need to call the original location back again tomorrow as they were closed today. Essentially, U-Haul makes it incredibly difficult to solve any problems through their hotline and punts them down the line to their service stations. It falls to the customer to be their own customer service. If I can't solve this over the phone, I will need to go down in person, wasting time and gas. The gentleman at drop off noted that the pickup location I used, â€œSeems to make a lot of mistakes.â€ If you must use this site, triple check everything!SARAH A.
El cliente no dejó un comentario.Deborah M.
I was originally scheduled to pick up at 0730 on Boston Rd in Springfield, MA. About 36hrs before pick up I was informed my new pick up location was 30 miles away in Brookfield, MA at 0900. That was an issue that caused my to rearrange all of my moving day scheduled activities and contact all my helpers of the time line change. It didn't "ruin" my move day, but it was an added stressor to an already stressful day of moving. The employees at the Brookfield location were very helpful. Which was nice.Brian M.
I ordered 10 furniture pads. I got 1. No one at the facility in Brookfield seemed to care. I was given the address of another U-haul. No offer was made to call as a courtesy. When we got there, they were closed. Interior of the truck was filthy.Robert M.
The place was fine, but the fact that I had to go 40 minutes out of my way to get a truck when I set it up in my town over a month in advance is bsKai A.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Izabella A.
key for vehicle was not the correct one in the boxRobert G.
worst experience in renting ever!!!! will NEVER rent or recommend your company again. Have already started posting this experience to every Biomedical technician on the Bio-med private website.JONATHAN J.
El cliente no dejó un comentario.Cindy W.
El cliente no dejó un comentario.Heather C.
El cliente no dejó un comentario.ASHLEY L.
Ashley @ A1 was awesome and helpful for the entire booking, pickup, and return process! The equipment was clean and ready to go.craig D.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Robert A.
Service was perfect no need to change anythingARON B.
We never got the final bill. Up to that point we had so many text and email notifications they really kept us informed.Brian B.
It was a lot of work and time doing the self check in with all the photos and instructions.Deborah W.
Uhaul corporate line hung up on me 3 timesROBERT P.
From the location I have nothing to complain about, I only have a complaint about the application system that canceled my schedule the day before, delaying my move to 6 Â½ hours after my schedule and thus making me have to book in another city so I won't be late anymore still my change.JAMES L.
El cliente no dejó un comentario.SANDRA W.
El cliente no dejó un comentario.CAITLIN C.
El cliente no dejó un comentario.Angel R.
El cliente no dejó un comentario.Bret N.
The only thing I was upset about was I ordered a dolly to be with the uhaul and got charged for it and it was not there and I asked to be reimbursed for it and never didDianna D.
El cliente no dejó un comentario.Robert B.
drop location not clearly marked. had to ask for help to unhitch.Karen B.
The price of a rental was fine... but adding 99 cents/mile was ridiculous.. it ended up costing me almost $100.. well overpriced.Thomas S.
El cliente no dejó un comentario.Lawrence N.
Your dealer needs to understand the equipment being rented. Only when I turned in trailer, the gentleman informed me that I should not have used the trailer because of previous major damage that as a customer I was unaware of!ken H.
El cliente no dejó un comentario.Amanda H.
Great service and friendly.Craig M.
Very quick checkout and return. Sales women was very friendly.Dianna P.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.BRIAN P.
The 24/7 truck share process is a neat idea but takes to long to process. Took over half an hour get the truck.Alexander B.
I did mobile check in so I could get it before the place opened and we'll needless to say that was a total fail all the uhaul stuff was snow plowed in covered in snow and no one around to help I was Stuck in the parking lot for another hour till they opened cleaned off the truck got out a tracker to push it out of the spot it m was stuck in and then I was still forced to stop at my home get my roof rake and clean the roof off myself making me incredibly late for where I needed to be and no it didn't snow over night it did the previous morning. People were friendly but that just wasn't enough in my opinion....Jennifer T.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.Scott C.
The only issue I have is that when I went to return the truck, my app on my phone wouldn't recognize my location. I have to call to get a refund because they charged me $20. I don't need â€œanother thing to doâ€ while in the middle of moving. But, the woman who works at the desk at the location was super helpful and a real hoot!Susan M.
El cliente no dejó un comentario.Dennis B.
El cliente no dejó un comentario.Keaten S.
Uhaul App lagged during photo upload and required 3 attempts to drop off truck.Maxwell M.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Philip B.
El cliente no dejó un comentario.Gilian N.
Please update your inventory records to reflect accurate inventory.... You could also do a better job at customer service (Chicopee, MA location)Edward H.
I purposely scheduled a pick up 10 mins from my house a month before I needed the truck. I was confirmed the day before pick up that I had to go an HOUR out if my way. Do that's two hours wasted. Never mind that I had to wait for store to open at 9:00 when I already scheduled for the 24/7. I called and spoke to customer service and they were not pleasant especially a certain one. I would NOT recommend uhaul to anyone!! For the $526 that I paid I was NOT happy with the service.Lee B.
I needed to call to change my reservation and was on hold for 18 minutes.James O.
I will not be recommending uhaul as a service to use overall due to inaccurate advertising of cost.Korey L.
El cliente no dejó un comentario.doug P.
El cliente no dejó un comentario.Jim M.
Matt was great to deal with!Shelby H.
El cliente no dejó un comentario.Douglas K.
Was happy to get out of the peace of junkBrian C.
Get the Phone Application to work properly. Phone app would not allow me to "pick up" the truck.Gerald M.
El cliente no dejó un comentario.Kathryn D.
I was charged for an additional day twice and now I'm having an incredible difficult time getting in touch with customer service to resolve this issue.....meanwhile you're just going ahead and charging my credit card. I'm very upset. I will NEVER use uhaul again if this isn't resolved.Mark C.
Don't charge people for shit they didn't ask for or use.Joshua L.
El cliente no dejó un comentario.Aida A.
Dolly is in the way and I was charged for not using it, total bsRene F.
Was over charged for dolly and moving pads. Also I declined Safe Move at pick up but was charged anyway. Finally truck seat belt chime won't go off even with belt fastened. Very Frustrating ??joseph L.
El cliente no dejó un comentario.Kristen B.