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James B
Customer Reviews for A-1 Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They wrongly charged me for a fuel fill up after drop off, when I dropped the truck off full. I have proof of gas receipt, called the location several times and they told me it was a mixup and they would refund me but they never did. Do not recommend them at all - terrible experience
Darren YThey are very rude and never worried about customer time. I had to wait 20min to talk to them about reservation.
VEERENDRA AA1 AUTOMOTIVE WAS AND IS THE BEST PLACE TO RENT A UHAUL.
NICK PEvery year I go here, they are so pleasant and nice!
Maria MNever do the app again and the location was very small with hardly no parking..
Michael VI love this mobile renting process, keep it up.
Jefferson NI would rather deal with a real person to rent a uhaul instead of doing everything in an app. The app is convenient if you are picking up or dropping off in the middle of the night.
Julie MImprove your app. That app is HORRIBLE. Takes over a half hour just to load pictures and verify to pick up a car.
KATHERINE MVery easy, efficient and pleasant to deal with
Martin FEverything went smooth - no problems - no complications. I was in and out fast and got exactly what I needed. I'll go back to 182 Pond every time in the future.
Edward HMy experience was flawless. I appreciate the speed and efficiency of everyone I dealt with. Thank you!
Edward HThe self-check in process was slow, gave me errors and took me much longer than expected to get started. I had to call the customer service, got transferred twice and finally in the end was given good assistance. Nothing to do with the location.
NEEL KJeff made the rental easy and fast.
Elfrieda CMake hours of operation known when booking. The facility closed at 5pm but no one told me. No after hours service.
Emily DJeff, the owner, was excellent!
Timothy KHelpful and professional service!! And
KRYSTYNA CMobile pick-up and drop off was terrible!
Kenneth KThe people were really nice and helpful but the location is not really set up for rentals. It’s not their priority.
Allen Rfor me it's perfect, and it's very easy to rent, I'm very happy with that, thank you
Adauri MWish the smaller van was available for one way moving. The cost differential was significant. Also, received texts for discounts but after reservation made. Disappointed with the phone inquiries.
Martha DThe process was quick snd easy. The gentleman that helped me was friendly and knowledgeable. They had in stock the equipment that I needed. I would definitely rent from and recommend.
Margaret LThe people at the location are great but the U-Haul app did not recognize that we were at the location. It could not recognize it on two different phones. We could not do a mobile pick up and needed to do an entirely new order. Only when it happened did we remember that the same thing had happened four years ago at the same location. Again, the people are fine but I would not do the mobile check in / check out here only the in store.
Stephanie LMy biggest issues were with the U-Haul app and process. First, the app kept telling me it couldn't find my location, even after updating location settings on my phone. (For the record I have been a software developer for over 35 years, I am not technology challenged.) Second, during my long conversation with customer service (the person was very helpful) I found out you can't pick up the vehicle "after" the pick-up time. I had a pick-up time of 12 and was probably there before 12:05 and she had to update the reservation to 1:00. Very strange. Third, when checking in the vehicle I got "internal error" after taking the pictures of the vehicle. Not sure if it had to do with the quality of the pictures because it didn't say what the issue was, just internal error. If it was the quality maybe it is because the property isn't lighted? Fourth, but this is mostly likely a Ford issue, the gas gauge inly displayed 3/4 full for quite some time after I filled it less than a mile from the location. The only reason the picture actually showed full is because the check in process took so long to complete that it finally showed full.
James HEasy to find
Sabreena BNice guy
Walace CMake sure they know that Uhaul is closed on Saturday and Sunday and that they need to do everything on-line. I was fortunate that Jeff from A-1 was working and he helped me out.
Chrissy GVery smooth transaction! Would definitely recommend!
Kristin PNothing to improve! For me everything was awesome!
Akmurat OThe man staff that was there was so nice and professional.. good personality and he answered all the questions.. thank you..
Luz EI requested a van to be pick up at 8:00am at Marathon Mobil and that’s what the confirmation said. We arrived at that location and they had no record of our reservation. They said it was changed to a different pick up location across town (we received no notification of this change) so we had to drive all the way there only to see that the new location didn’t open until 9:00am. We called UHaul and they said they tried to call me once, but I never received any calls, voicemails, texts, or emails. They then sent back across town to a third location where we were finally able to pick up the van. We were both incredibly late for work as a result of this chaos and lack of communication and I wasted gas and miles on my car driving back and forth between locations.
Jake BKeep it as it is.
Manuel CFirst time doing the self-serve truck rental and it was great. Garage manager was friendly and helped me a couple of times with questions.
Steven DThe app did not work for the collection of vehicle, nor would it accept the photos of odometer and fuel despite multiple attempts. I had to log onto the website to complete these activities.
John KFor this location: I had rented an appliance dolly but it was not with the truck when I picked it up which meant I had to drive an extra 16 miles to pick on up from another location. The interior of the cab was not clean and there was a random shoe rack in the back of the truck. For Uhaul: The truck has seen some better days. The truck itself had some previous damage and the pictures in the app must have been from 100k miles ago so the check in process took too long to note all of the changes/damage to the truck. Also, I had called about the dolly issue and they said they'd take off the extra mileage and dolly cost. Even after stating this as part of the return process I was still charge for everything including the use of the utility dolly (which I had to use since the proper one wasn't with my truck!! Overall, not the best experience this time around for someone that has rented a few times in the past year.
Samuel JGreat experience
Garrett RJeff was great to work with. The van was great- new and lots of pep. One thing you may want to help people with is how to manage the interior lights in the cargo area - I was concerned when loading that I might drain the battery because the lights were on - I ended up watch a youtube session on how to trick the lights so that they would go out by manually closing the door's latch with a screwdriver and then clicking the lock button on the key. It would be much easier if there was a switch inside the cockpit or the cargo area, or a sign saying that the led lights will not drain the battery.
Michael BPick up using phone was cumbersome
Kathy C1. Customers should be informed "Safe Move" coverage is an option. Customers should not find they have been charged for an optional item and later have to have the amount removed. 2. Customers should be informed to place plywood or other material on floor so that water which is kicked up through wheel wells will not get their items wet - which is what happened to our items.
warren CThe Vehicle was in a good condition when I received it. But the storage area of the van was not clean. Please make sure the storage area is clean before renting it.
Vaidyanathan GYour website is horrible. Thanks to A-1 Automotive I was Abe to check out my car on return … uhaul customer service needs to get better. They should be able to check the rental out on return if you are having trouble. Spent 2 hours to get someone at UHaul and then they said they can’t help me …
Michael FThe website and 41 minute hold time for customer service while waiting at the location for assistance was so unbelievably awful and set us behind schedule…there needs to be an easier process for online check in!
Enrique AEasy, fast & I will use again. Vehicle was excellent. Highly recommend this veteran-owned business.
john kYour website and smartphone app are absolutely terrible. It took me twenty minutes to do the pickup and 40 minutes to do the dropoff because both were unresponsive despite having a full 5G signal on site. Submitting photos via the app is also messed up, it kept asking to submit odometer pictures countless times. I ended up having to do it directly on the site itself.
Jonathan BPerfect service
Carmen RBlind spot on lower right side. Extra mirror? Not sure what works.
carl mNo only because if there isn't always staff available and there are issues with the original reservation the on line drop off application wouldn't work.
Andrew WUhaul mobile app pick up is slow as fuck. Took forever for approval.
Charchil KThe owner was awesome. He went above and beyond to make sure I had a truck as the one that I had originally reserved was not available.
Brian SThe location worked great and the vehicle itself was great, too. The online self pick-up though, was terrible. I had to list two alternate contacts and the service was so slow it was ridiculous. The owner of the shop was so much more helpful than anyone at u-haul. Was very grateful that he was there. Would recommend picking up from there, but do it during business hours so you can work with John, rather than through the app.
Lindsay DExcellent service
Tatiana TThe app would not allow me to complete a mobile return. Everytime I tried to add a photo of the dashboard, it would not succeed through the app. I tried on multiple android devices and failed. The only solution was to use my browser. I will never use the u-haul app again
Christopher YPros: 1. Customer Friendly Cons: 1. Not enough parking for customer vehicles 2. UHAUL truck is very old, hearing some sounds
Rajamani MUhaul app on Android is the worst ever. It took me more than 15 mins to do express check-in because the app kept crashing or would not let me continue to next step. Cargo Van was not clean, dirty floors and can holders had sticky/gooey stuff. Air condition did not work on low settings and looked like the filters had not been changed so there was a stink inside the van. Returning the van was the most difficult experience. It took me 45 mins to complete the return process. The app would not upload the odometer picture, it kept loading but would never show it uploaded. Tried more than 20-ish times, restarted app, restarted phone but nothing helped. Had to go home and bring my Wife's iPhone and then fill out the return process through chrome. It would be good if Uhaul ackowledges the app does not work and directly asks us to use chrome. Worst experience of all.
Sanchit CThe mobile pick up was awful for that place. I wasn’t the only one who had problems with it either. Definitely won’t use again. Although they did have availability for a pickup 2 hrs later
CLAYTON WJeff @ A-1 Automotive was great to work with. Send more business his way.
William P