Uhaul mobile app pick up is slow as fuck. Took forever for approval.Charchil K.
Customer Reviews for A-1 Automotive
(Distribuidor de U-Haul del vecindario)
Ashland, MA 01721
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- 12/24/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.Angus S.
The owner was awesome. He went above and beyond to make sure I had a truck as the one that I had originally reserved was not available.Brian S.
El cliente no dejó un comentario.Myrosia D.
El cliente no dejó un comentario.Kurt L.
The location worked great and the vehicle itself was great, too. The online self pick-up though, was terrible. I had to list two alternate contacts and the service was so slow it was ridiculous. The owner of the shop was so much more helpful than anyone at u-haul. Was very grateful that he was there. Would recommend picking up from there, but do it during business hours so you can work with John, rather than through the app.Lindsay D.
El cliente no dejó un comentario.Jennifer F.
El cliente no dejó un comentario.Dhruv D.
Excellent serviceTatiana T.
El cliente no dejó un comentario.eries V.
El cliente no dejó un comentario.Justin C.
The app would not allow me to complete a mobile return. Everytime I tried to add a photo of the dashboard, it would not succeed through the app. I tried on multiple android devices and failed. The only solution was to use my browser. I will never use the u-haul app againChristopher Y.
El cliente no dejó un comentario.michael A.
Pros: 1. Customer Friendly Cons: 1. Not enough parking for customer vehicles 2. UHAUL truck is very old, hearing some soundsRajamani M.
Uhaul app on Android is the worst ever. It took me more than 15 mins to do express check-in because the app kept crashing or would not let me continue to next step. Cargo Van was not clean, dirty floors and can holders had sticky/gooey stuff. Air condition did not work on low settings and looked like the filters had not been changed so there was a stink inside the van. Returning the van was the most difficult experience. It took me 45 mins to complete the return process. The app would not upload the odometer picture, it kept loading but would never show it uploaded. Tried more than 20-ish times, restarted app, restarted phone but nothing helped. Had to go home and bring my Wife's iPhone and then fill out the return process through chrome. It would be good if Uhaul ackowledges the app does not work and directly asks us to use chrome. Worst experience of all.Sanchit C.
The mobile pick up was awful for that place. I wasn't the only one who had problems with it either. Definitely won't use again. Although they did have availability for a pickup 2 hrs laterCLAYTON W.
El cliente no dejó un comentario.Jennifer A.
Jeff @ A-1 Automotive was great to work with. Send more business his way.William P.
Everything was awesomejoseph R.
Your reservation process could be more customer friendly.Lois S.
El cliente no dejó un comentario.Marc F.
The drop off arrangement for off-hours is intended to be simple. However, the poor internet service (based on our carrier) made it challenging.Jennfer S.
The service rep was outstanding, friendly, respectful and helpful with me using the check in app for the first time. I always use this location because of my great experiences.Walter B.
El cliente no dejó un comentario.Douglas V.
Accommodating as always!William L.
The staff at A-1 Automotive (rental location), in Ashland MA, was great as always!! I wont rent anywhere else!!William L.
El cliente no dejó un comentario.Caleb F.
They are always great to work with at this location. I would not go anywhere else!William L.
self-service app is very cumbersome and problematicMichael M.
Great experience. I always rent my uhauls from this location. Always receive great friendly and fast service.Walter B.
El cliente no dejó un comentario.Charles K.
Requires mobile checkout and the cell service is spotty at best. I had a hard fine checking in and out, and almost couldn't check in at all due to the bad cell service.Christian S.
El cliente no dejó un comentario.David R.
Was unable to provide pictures of drop off.Carol J.
Jeff runs a good business and the truck was clean and easy to drive. Would recommend this location to anyone.Peter S.
El cliente no dejó un comentario.Serina P.
The truck was not clean... the location I selected wasn't available, the app was broken and did not allow me to pick up the truck via the app, and there was no one at the location to switch to in person pick for the reservation either. App was very glitchy and took a very long time to check in because it kept freezing!Lara A.
El cliente no dejó un comentario.Tiffany B.
First time using mobile pickup and this location. So easy. Loved. Will use again!Brittany B.
El cliente no dejó un comentario.William L.
Needs better signage to inform a customer what to do when picking up on off-hours (i.e. the weekends) seemed to cause confusion for myself and another customer at the same time. When you get there on the weekend you have to either call U-Haul or use the website to get a key code from a lock box. The mobile app requires way too many details and pictures and due to very poor cell reception service at the location it frequently timed out forcing me to start over, this extra steps ate into approximately 20 minutes of my 4 hr rental time period. Would suggest calling the U-Haul number next time as it was faster for the other customer.Brian L.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.gabriel C.
El cliente no dejó un comentario.Nilijah R.
When I arrived the facility was closed. I had no idea I signed up for self serve. . It was advertised as $19:99. When I dropped off the van I was charged a $20 â€˜convenience' fee. All in all, for 2 hours I was charged $90. The steering wheel was sticky. I'm not at all happy with U-Haul!!Sara C.
Truck had clearly x-marked labeled damages on it. Had great difficulty accessing online check in procedures. No one available at office to assist. Once we phone called for help, we were passed to 3 different people. Hour late for scheduled move. Then the battery was dead and had to get jumper cables from our car to charge truck. A Murphy's Law move, but it's now done!! I've used uhaul in the past with no issues.David F.
Excellent service. Couldn't be more pleased . Worked with me for keeping it longer. Excellent customer service will 100% use this location from here on out for rentals..Beth W.
El cliente no dejó un comentario.Toni H.
El cliente no dejó un comentario.Sambasivam S.
I didn't receive the furniture pads and dolly, but I believe that this was probably due to the fact the truck I was suppose to receive was going to be late, and UHaul had to find another truck. You may need to update the system so that customers are not charged for accessories that are not able to be included in an updated order. thanks!Stephen R.
The only place around that actually had a cargo van in stock. Nice people and good serviceRichard S.
El cliente no dejó un comentario.Sean C.
El cliente no dejó un comentario.emmanuel A.
El cliente no dejó un comentario.Kimberly H.
El cliente no dejó un comentario.paul T.
The owner was outstandingTIM C.
Battery dead the day after pick up Engine light came on after driving 85 miles Oil life was less than 30 percent The hood release was jammed and needed WD 40 Horrid experienceCharlene G.
El cliente no dejó un comentario.Jacqueline R.
The man who rented this was lovely and very understanding. I drove a distance to be able to rent from him so I ended up a few minutes later than I had hoped but he was fantastic. I would 10/10 recommend this location to someone in the area.JENNIFER B.
El cliente no dejó un comentario.William L.
Nothing there perfect.SCOT B.
Excelente Service!!!! Thanks So Much FrediIt was nice to meet you have a great day bye-byemaria M.
El cliente no dejó un comentario.michael H.
You guys are excellentTYSHA T.
No option to decline damage coverage.JOHN K.
Chrhed me for a hand truck that was actually in the way. STOP nockle and diming customers. It.wont fare well on social media. I'll get my money back there.David L.
I used my credit card to reserve my nephew was driver they charged his credit card n ou t sure about mine yet. That's confusing but other than that very good experienceMichael F.
This was an excellent experience with a very friendly agent.michael H.
The Owner was very helpful in connecting me and making sure all was in good shape. ¡Gracias!Charles G.
Great service.a gentleman.EUNICE B.
El cliente no dejó un comentario.Joshua N.
El cliente no dejó un comentario.Madolyn A.
Explain that dollys ordered cannot be included in the order instead of surprising customers at time of pickup.Daniel T.
El cliente no dejó un comentario.Timothy G.
El cliente no dejó un comentario.Robert W.
I have been going to this location for more than 10 years, hard to beat.Moritz E.
El cliente no dejó un comentario.Daniel S.
I had a very good experience.George G.
Jeff at A-1 Automotive was very helpful in my trailer rental. He got me on my way quickly and safely. Highly recommend based on my experience.david S.
Jeff was a true professional and it was a pleasure working with him during the rental process. TomThomas B.
Easy drop off. What more could you ask for.GERALD M.
The Driver and Passenger sides was very dusty... but the van itself was well-maintained. The customer service was super friendly and helpful. Thank you for providing the service to us!!Elias E.
El cliente no dejó un comentario.Rhoda D.
Your mobile app didn't work so the gentleman had to override it so my pickup time was delayed more than a half hourPatrick H.
El cliente no dejó un comentario.Patrick K.
El cliente no dejó un comentario.Oscar L.
El cliente no dejó un comentario.Brian E.
Service/customer service was good. Friendly representativeGary B.
El cliente no dejó un comentario.Dennis G.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Keith W.
Jeff was very freindly and customer focused, and made everything really easy for me.paul H.
I am very upset because the reservation I had made prior, was changed at the last minute because the equipment was not available at my chosen location. It messed up all of my plans. I am very disappointed.Brittany T.
It took nearly an hour to check me out because U-Haul's online reservation system kept crashing. I was not provided a contract at the time of pickup (because U-Haul's system was not able to print one). The pick up location was fine and the man who was trying to help me was very accommodating also. This is not a reflection on the pick up location, U-Haul dropped the ball. When I finally received and reviewed my contract via email it was incorrect and it took me several hours on the phone to get it resolved. Each person I talked to told me I had to call someone else. finally reached out to U-Haul on Twitter and they were able to help me. I have been renting from U-Haul for years, and I've never had problems like this. You lost me as a customer.James V.
Cell reception was not good. It took me two hours to get my rental. I had to call the UHaul number for help because I could not get the email with the key info. The lady who helped me was nice but kept having to get someone else to help her. My experience with the mobile pickup was nothing short of awful.Christopher M.
El cliente no dejó un comentario.paul C.
El cliente no dejó un comentario.DENNIS H.
El cliente no dejó un comentario.KIM C.
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