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James p
Customer Reviews for A Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Im dissatisfied as the truck that was rented had problems and now I’m being charged extra money for the extra miles accumulated for having to reroute myself due to the truck having tire sensor errors, check engine light came on while in transit. The rental did not operate properly. I do not agree with me being charged this extra when I had to go extra miles in rerouting due to the faulty truck operation.
Quinton YVery friendly and respectful!!
Justin BEverything was done perfectly an communication was great. I wouldn't change a thing
amber cFrom the hour of the rental until the check in, everything was great!
TANICA HI pulled up and the young lady at the facility came out and greeted me and told me what to do, great customer service
MICHAEL WWe had an engine failure in a remote area of New Mexico. It was 7 degrees and an artic storm was moving in. We sat on the side of the road for seven freaking hours waiting on help. Your communication was absolutely terrible. Your action to help us in our time of distress was minimal at best. We ended up calling local law enforcement to obtain a name of a tow company who services that highway and provided that information to YOU! I am completely dissatisfied with Uhaul and appalled at the way that you treated your customer as we sat on the side of the road freezing to death. I want a full refund for the money that I paid you. I would never never use Uhaul again!
Paige HExcellent service, courteous, professional. Great experience
Stoney JThis is not a reflection on the facility here as the customer agent was extremely friendly and very helpful. But this is the 2nd or 3rd time I have rented blankets and the facility not had them. I cannot explain the level of frustration when you arrive to find out a facility does not have blankets.
Jimmy BSorry didn’t get a name ! She was professional and polite.
Johnny RToo expensive. Next time I’ll borrow a friend’s truck
James LA Storage Place was GREAT! Very friendly, helpful, and thorough.
Michael LI'm not sure my equipment was ever actually checked in. I felt like the clerk was trying to get me to leave without the check-in process being completed (Which I eventually had to do). She blamed the Uhaul system, but I felt like she was just dragging her feet for some reason. The whole check-in experience made me uncomfortable.
Steven HEverything went smooth
Steve HThe 20' truck broke down(starter failure) Had to be towed 175 miles. 4 hour trip took more than 12.
JAMES SI arrived 40minutes early and the young lady was having a hot lunch. I apologized for early arrival and she was so accommodating and was so appreciative for my business. Her attitude was very refreshing even though I ruined her lunch.
David IAm thinking of moving from Affordable Storage to this place. Service was great!
Jennifer MVery helpful and friendly. They went out of their way to locate a suitable dolly when the one that had been requested was unavailable. Highly recommend.
John TThe times posted online and at the site were not accurate. They did not fill out proper paperwork when it was returned and several days later there was no record of it being returned.
Karen MStaff was professional
Danny TA gate code was required for after hours drop off but was not provided. The U-Haul app wasn’t helpful.
Daniel GI would recommend this storage facility, as the customer service person at this particular drop off location was very friendly, courteous, and helpful, but again, because of the unsafe issue with all four tires being bad and having to replace all four tires on the car carrier and losing half a day of travel because of this, I don't feel very confident in renting a Uhaul again or recommending Uhaul rentals to family and friends.
deanna cstaff was nice but the truck was filthy, and it did not have a lift. I also left the truck with 3/4 tank of gas. Can I get a refund on that? There was only a 1/4 tank to start out with.
Beverly MTiny parking lot made returning my trailer after hours extremely difficult proposition. They are a storage facility…not a rental yard!
David ABe punctual. We were told to report at location at 9am and no one showed up until 10:30am.
Thomas F24/7 pick up not available. Dolly was requested/reserved online, but then was told that they were out of dollys, so had to scramble to find one elsewhere. Despite this, they attempted to charge me for both a dolly they didn't provide and blankets I did not use. Additionally, the truck was not clean when I picked it up. There was a sticky garbage bag, empty bottle, and old lock in the cab, and the blankets in the back were not zipped up, so one had ended up on the floor. Covered in scratches, steering wheel was very worn and drove straight only when the wheel was turned about 40 deg clockwise. Definitely seemed like an old, somewhat junky Uhaul they did the bare minimum for. Got the job done, but can't say I was impressed haha.
Braedon RReturned early and still charged for full time
Jordan BThe drop off was supposed to open at 9:00. Nobody arrived until almost 9:30. Then they couldn’t find my reservation.
Keith WDrop off was difficult, needed code to get into property, and had misplaced the card. Luckily, there was someone there that had a code. Tight spaces to hitch and unhitch trailer
Rick EManager was cool as fuck
Kayla GLocation is way too small for a truck drop off! You need a separate parking lot or something for this process.
Clifford BLimited space or poor use of space to hitch a car carrier. Person on location did not know how to load a car and secure it. Thankfully a customer arrived, returning equipment, who did. There is a huge lot in back that should be used instead of everything sitting right on Slide Road, a very busy highway!
Marcia GThe rental location was closed, even though I arrived on time. The staff person was nearly 30 minutes late in arriving. As such, I got a late start.
Wesley CMake sure ac works for one way use customers
misty gPersonal not at sight to do business during business hours
Michael DAmazingly quick service. I’m and out in record time. The fastest I have ever experienced. The young lady that assisted me was on point and worked with a sense of purpose.
Alfonso RExcellent service and friendly.
George MNothing that I that I know at this time.
henry pVery helpful, easy to find, was able to explain everything to me and assist in every way.
Adan HClean inside of windows occasionally.
REAGAN SNo issues.
Frank BAwesome location and easy to work with
David BMake sure your renter representative go out do a walk thru or make sure equipment is ready for pickup. Not washed fuel wasn’t right and no walk thru before leaving.
LARRY POffice was clean, staff was friendly! As easy to drop off as it was to pick up! Thank you!!
DEREK JThe young lady who returned my rental was extremely polite and professional. What more could you ask for? Thank you!
DEREK J