Customer Reviews for A Storage Place
(U-Haul Neighborhood Dealer)

172 reviews

11209 Slide Rd   Lubbock, TX 79424
(Slide Road at 114th Street)

(806) 589-2013

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(806) 589-2013

11209 Slide Rd
Lubbock, TX 79424
(Slide Road at 114th Street)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bobby R. 
Rating:
5.0

Customer did not leave a comment.

Blu B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

DORIS R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
3.0

Customer did not leave a comment.

SAMMY M. 
Rating:
5.0

Customer did not leave a comment.

RANDAL H. 
Rating:
5.0

Customer did not leave a comment.

THEDORE M. 
Rating:
4.0

Customer did not leave a comment.

REBECCA A. 
Rating:
1.0

Did not have what we reserved they discounted it but the return place charged us for the difference and were rude.

Devlin H. 
Rating:
3.0

There really is no big enough space to accommodate a 26' U Haul truck. I returned truck on a Sunday so no one to talk to.

Porfiria M. 
Rating:
3.0

Customer did not leave a comment.

ERNESTINE R. 
Rating:
5.0

Customer did not leave a comment.

roger K. 
Rating:
5.0

The location was GREAT! However, this is the second time I've had trouble with the app. It kept asking me for the picture to verify the mileage and gas levels and even after allowing access through my phone, it wouldn't advance to snap the photo. Tried rebooting. Tried uninstalling and reinstalling... same issue.

Gilbert C. 
Rating:
3.0

The oil looked like it had not been changed in s while. The windshield wipers ripped during a rainstorm streaked badly, had to replace them the next day. ( rained the whole day) The gas engine sounded like a diesel, put Lucas additive and it settled down. ( Most likely sticky valves) Rented for round trip from Monkey storage but location changed for pick up. When they ( the new location) input information it changed to one way. I kept getting calls from California as to where to drop it off, I was starting and ending in Lubbock Texas.

DANIEL V. 
Rating:
3.0

Customer did not leave a comment.

BRYAN F. 
Rating:
4.0

Truck was dirty - hadn't been washed or cleaned inside in weeks or months. A dead bird was stuck in the front grille of the truck.

Todd J. 
Rating:
5.0

Customer did not leave a comment.

BRAD R. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
3.0

Customer did not leave a comment.

Jill L. 
Rating:
5.0

Customer did not leave a comment.

DELTON W. 
Rating:
5.0

Customer did not leave a comment.

Stacy N. 
Rating:
4.0

Improve customer service. My reservation originally was cancelled by uHaul because they couldn't get a 26' truck even when I reserved it 5 days in advance. If it weren't for me calling uHaul in Friday, the day before I was supposed to get the truck, I would have shown up to the location and would have been left with no truck to move. This would have been catastrophic for me as my wife and I had requested the weekend off to move. Each time I called uHaul, my average wait time was 22 minutes. I'm so thankful I don't move a lot.

DARIN M. 
Rating:
5.0

would have been nice for the person working there to offer to hook up the trailer for me.

Scott F. 
Rating:
3.0

Check engine light was on when I picked it up. Office personnel said the engine light was on from previous renter and had no problems. Engine was idling rough but gladly I made the 320 miles to home without any problems.

DANNY B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY A. 
Rating:
5.0

na

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Allyson V. 
Rating:
3.0

Truck was not clean, doubt it was even sanitized. Debris and drink cup behind passenger seat. Truck DID NOT have 3/4 tank of fuel (less than 3/4/)

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Brandi B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY N. 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
3.0

Customer did not leave a comment.

Nadia B. 
Rating:
4.0

Pick up was easy and convenient for me !

Gerardo N. 
Rating:
3.0

They ended up giving us a smaller size truck then what we requested. Then when I got there they then informed me they didn't have the appliance dolly I ordered. So had to rent one from Home Depot. They were nice and understanding when we were 20min late though. Tiny parking lot and unsure how you would return a truck after hours though!

Christopher C. 
Rating:
1.0

This is the second time I rented from this place! I should have learned my lesson the first time but it is convenient to my home so I tried it again! The personnel are extremely rude, without compassion, and do not consider the customer! I will NEVER rent from them again and this is a very bad image for uhaul! I picked up a truck at 4:00 and the office personnel selected for me to have it back by 9:30 the next morning (at the time I picked it up, I was agreeable ) however, the next morning, some last minute things came up and I needed to be a little late (10ish) I was told that was not acceptable and that I had to have it back at 9:30am or I would be charged!! I thought I rented the truck for a 24 hr period but she informed me that someone else was coming to pick it up!!! So I rushed and got it there by approximately 9:35! I believe that someone is overbooking and renting trucks on other customers time! Now that I have gone over this again in my mind, I am appalled at how I was treated! Please understand, I use uhaul at least 3-4 times a year but, perhaps, I will rethink that! I don't like to be bullied!

poni C. 
Rating:
5.0

Customer did not leave a comment.

joanna P. 
Rating:
5.0

Customer did not leave a comment.

TANYA D. 
Rating:
3.0

I had no idea that I wasn't returning my uhaul to an actual uhaul store. They had a tiny trailer out by the street, but otherwise it felt very odd to drop off the truck at a storage facility. Plus when I dropped it off, I asked for a receipt and the lady said I would get one in my email in about 2 hours when she entered it in the system. That was very unsettling. About 4 hours later I got a call asking when I was going to return the uhaul and I told y'all I turned it in several hours ago- but apparently the lady still hadn't entered it in the system yet. I don't like leaving without a receipt. Especially when I'm not leaving it at an actual uhaul store. That experience was a little frustrating and made me very uneasy. It worked out though.

shelley H. 
Rating:
1.0

Customer did not leave a comment.

Robert R. 
Rating:
2.0

Gave me a trailer with a busted hitch stand

Brandon K. 
Rating:
4.0

Customer did not leave a comment.

juan F. 
Rating:
5.0

Customer did not leave a comment.

Ron O. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

The office staff was not exactly the most helpful nor friendly person.

KELLEY H. 
Rating:
3.0

Customer did not leave a comment.

jacelyn B. 
Rating:
1.0

Customer did not leave a comment.

Darren J. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
2.0

We were told to bring the truck to the central Lubbock drop off and it wouldn't take the truck, not very pleased with that and then being charged for the extra miles. I won't be going back there.

Angela M. 
Rating:
5.0

Great expierence!

Benjamin M. 
Rating:
4.0

please be open on the days that you have on your website for drop off

JEFF F. 
Rating:
2.0

No comment, I just won't rent from there again.

Alfredo A. 
Rating:
2.0

Wiring extension for lights not provided, had to buy before I could safely use the trailer. Inaccurate information provided for return. Cost me an extra days rental.

JEFF C. 
Rating:
4.0

Customer did not leave a comment.

Eli V. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Derek D. 
Rating:
1.0

I am not happy y'all charged us 200$more dollars for siding going over the mileage and we didn't I want to talk to someone about a refund

PARIS P. 
Rating:
3.0

check the vehicle that is leased before the customer arrives to pick up. the check engine light was on when i started the truck and then i had to switch it out by driving to the next closest location. This caused me to get delayed by 2 hours.

Olga L. 
Rating:
4.0

Customer did not leave a comment.

Lucinda G. 
Rating:
5.0

Customer did not leave a comment.

TIM T. 
Rating:
5.0

A charge of $14 for SafeMove was added to my bill, but I didn't request it.The Customer Service rep was extremely professional, nice, and cared to help me immediately. Trey Bolton, the Area Field Manager, also emailed me quickly to resolve the issue.I am, as always, very happy with the service and will always use U-haul!

Jonathan S. 
Rating:
1.0

Jim at this location was the rudest person I've ever dealt with. I will be making a formal complaint against this location.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Danny D. 
Rating:
4.0

Customer did not leave a comment.

Doyle M. 
Rating:
5.0

Customer did not leave a comment.

Dustin R. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

Taylor I. 
Rating:
5.0

Customer did not leave a comment.

melany G. 
Rating:
4.0

Customer did not leave a comment.

glenna S. 
Rating:
5.0

Very good service a great person to work with

virgil F. 
Rating:
4.0

Customer did not leave a comment.

gay H. 
Rating:
5.0

I dropped iff on 51st st,Annies Atic,very nice people!

Jan S. 
Rating:
5.0

Great customer service!!

Jill G. 
Rating:
5.0

Very friendly, awesome instructions on when and where to drop the truck off and no issues whatsoever!

ALECIA W. 
Rating:
5.0

Wonderful!!

Summer V. 
Rating:
5.0

all went good!

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Herbert H. 
Rating:
5.0

Customer did not leave a comment.

Curtis E. 
Rating:
5.0

Customer did not leave a comment.

kimberly H. 
Rating:
4.0

All is well. I am very grateful to the guy at A storage for working with me and being flexible and supportive. Also many thanks to Brittany at the UHAUL TRAFFIC center for helping me to resolve issue.

Zainab A. 
Rating:
5.0

Customer did not leave a comment.

Penny S. 
Rating:
3.0

the truck was brand new. Like that. But the location is too far for me.

Madhav D. 
Rating:
5.0

Jim was very helpful! The truck was amazing!

Christin K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

I really thought the price was not competitive. I have used U-Haul before to help us move and the prices were lower. I will definitely shop harder next time.

Kym G. 
Rating:
5.0

Customer did not leave a comment.

Chad K. 
Rating:
5.0

Customer did not leave a comment.

Moneal H. 
Rating:
5.0

A great experience. Jim is a delightful gentleman and very helpful!

randy T. 
Rating:
5.0

These ratings are based on A Storage Place in Lubbock only, NOT my overall rating of Uhaul as a company. I had reserved a 20ft truck for a one-way trip from Clovis NM to Lubbock TX, the day before my scheduled date I get a calling saying I can only get a 26ft truck and I'd have to pick that up in Portales NM (20mi from Clovis). If I'd wanted a 26ft truck I'd have reserved one, the location I was going to would not accommodate a 26ft truck. So my only other option was to pick up a 20ft truck in Lubbock, drive 100mi back to Clovis, load it and turn around and go 100mi back to Lubbock. If Uhaul can't guarantee that the truck you reserve will actually be available then why do they have a reservation system?

Thomas G. 
Rating:
5.0

Ive used uhaul before but this was the best experience by far!! highly recommend.

CARLOS V. 
Rating:
5.0

"Jim" could not have done anything better! I was thoroughly pleased with the way he did business. Quick, accurate, knowledgeable.

JD K. 
Rating:
4.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

Customer did not leave a comment.

jason B. 
Rating:
5.0

Customer did not leave a comment.

jason B. 
Rating:
5.0

Just the same thing they did for me. They were very good.

virgil F. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
1.0

I was charged for a rental that I told the representative I no longer needed. Ridiculous. Absolutely ridiculous. Spoke to a rep today and she tells me it was a completed rental. Not true. We used a Penske truck because the original rep told me one with U-Haul wasn't available for me for 3 days. I never even needed it for 9 hours. This is ridiculous. I swear to you.

Lenisha R. 
Rating:
5.0

Representative was very cordial and made sure we had what we needed. He is a positive reflection for your U-Haul business.

David S. 
Rating:
5.0

Everyone was awesome from Gary at the location I set up my reservation, to the guy that got my contract set up and then Maria helped confirm my drop off location and gave clear instructions. Excellent customer service from all 3!!

Courtney W. 
No reviews have been submitted for this location.

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