El cliente no dejó un comentario.brian F.
Customer Reviews for A Storage Place Barton Road
(Distribuidor de U-Haul del vecindario)
Redlands, CA 92373
(Just West of California St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a sábado:
8 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
10 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
- 5/30/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My rental was filthy when I picked it up, and they charged me for cleaning it.Mario I.
El cliente no dejó un comentario.Janice K.
I live 5 min away and I thought the service was fast and easy. We returned the uhaul within 3 hrs and it was very easy to do so.Sam S.
El cliente no dejó un comentario.Omar D.
This is one of my best experience .Jeff I think is his name is a high quality gentleman.I will recommend it for sure.GABRIEL T.
El cliente no dejó un comentario.Cherrylou V.
U hauls radio didn't work, kind of a bummer for a long drive!KASSONDRA D.
El cliente no dejó un comentario.ALBERTO V.
Customer service was horrible! The manager was rude and I accommodating. I had an 8:00 reservation but was told I had to wait 30-35 minutes to be serviced due to the manager not knowing about my reservation. He decided to help another customer instead which told 40 minutes. I waited patiently and the customer thanked me for being patient but the manager ignored the fact. I had already checked in online so when he did decide to assist me it took approximately 5 minutes. All in all, the service at this location was very poor and non-accommodating. I know next time!Tylita H.
1. Have all the equipment that was reserved. We reserved a 20' truck & dolly. No dolly. Other UHaul centers have furniture pads & dolly in the truck. 2. Don't post the guarantee - (If we can't fulfill your reservation then we will pay you $50.) unless you're willing to keep it. 3. We were told to go to another UHaul center to get our equipment. So we & our referrals should just go to the other UHaul center. 4. Since the truck was dirty & NOT swept out upon receipt we didn't bother since we were exhausted from the move and disappointed with the service. Of course we were charged.MARK R.
El cliente no dejó un comentario.LATASHA A.
El cliente no dejó un comentario.Stanley C.
El cliente no dejó un comentario.Erin W.
Keep being u-haulJANICE M.
El cliente no dejó un comentario.CHARLES P.
The gentleman that helped up was very helpful, checkin only took a few minutes. Our experience was very good!!!!!! I will definitely rent from this location again.Zachary K.
El cliente no dejó un comentario.Luis R.
Booked a 15' truck online 1 day before our rental date. Truck was clean and ready when we came to pick it up. The truck we rented was quite new, it only had 500 miles on it. Loading ramp was easy to use. The location was closed around 3pm and a sign said they would be back at 3:30pm, but you can drop off the keys in a box to return the truck. Was sent the finalized bill the next day by email. Would book at this location again if needed.SHUXUN M.
They went over and above to keep you safe during the covid 19 pandemic. 👍😷THERESA D.
El cliente no dejó un comentario.Michael H.
I waited 20 min (before I decided to call the number) to get approved and get access to the keys. Other than that, I thought this was a great experience!!!Angela H.
Clean the truck before renting it out. Make sure employees are giving out accurate information. Do not charge customers who return the vehicle back before the store opens for another day.TRINITA S.
My experience couldn't have gone any better. The associate who helped us was very knowledgeable. I would definitely recommend this business location to all of my friends and family.HANDIKA A.
The only problem was that he couldn't help us because of the Covid-19 so it was very inconvenient but the employee was very niceEdgar S.
El cliente no dejó un comentario.Praveen S.
Have all the tools ready because that's what reservation is forMary Grace T.
Excellent service. In my opinion no improvement required.Delora W.
Rates are a little high on mileageAudry M.
super easy, great serviceRebekah D.
El cliente no dejó un comentario.Leslie H.
It's ok to drop and pick up truck but no supply to get like a Dolly.Oscor L.
Light were not working, no vehicle check was done and tire warning system alert came on requiring a stop.clay L.
Quick, easy. Courteous...excellent servicepatrick K.
Clerk indicated that the existing damage was "in the record and did not need to be documented". Attempt to submit photo to Uhaul failed and when went back into shop it was closed/locked.JERRON B.
Staff was polite and friendly. I had a good experience renting a uhaul truck here.Herbert N.
El cliente no dejó un comentario.Mericarmen P.
El cliente no dejó un comentario.Lorena U.
Inform me next time if there is a ramp or not. If I had more time, I would have taken my business else where.William R.
El cliente no dejó un comentario.Kevin K.
Helpful lady and new employee. Made it easy with issues I had earlier in the day, as described above.Kelly B.
El cliente no dejó un comentario.ANDRIJONO O.
El cliente no dejó un comentario.Madalitso C.
No one there in the afternoon when we arrived. It took a long time to leave it using the app.TREVOR T.
El cliente no dejó un comentario.Anghy A.
This was my first time renting and using UHaul. The staff was AMAZING!! The truck was easy to manage. My experience was top notch! Five Stars! ??????????Rebecca V.
El cliente no dejó un comentario.Nancy-Jaime N.
El cliente no dejó un comentario.Janice J.
Over charge on fuelJames R.
The attendant, I forgot his name, was very serviceable and professional. He went thru the list of items I've ordered online to make sure it was all I needed, and sure enough I have ordered too many pads. He was able to correct that I am was very happy. Good jobLuis M.
I was completely satisfied!CARL T.
El cliente no dejó un comentario.Michelle H.
Great customer service.Neale A.
I've usually had bad experiences with U-Hauls but this location was way better. The person who checked out the U-Haul for me genuinely wanted to provide customer satisfaction, was polite, and really informative. 5/5 would come backCHRISTIAN F.
El cliente no dejó un comentario.Christina L.
good service alwaysArmando E.
Wish you had hourly rates. We only needed the truck for an hour, but found out that someone else wanted it that day. So, we turned the key in 1.5 hours after we rented it so they could get it. Seems wrong to rent the same truck twice for the exact same 24 hour period. Guess we should have kept the key for the whole day? Or, only been charged for the 60 minutes we had it. That would be nicer.Mel S.
Thank You..TOMI H.
Good service, friendly, and knowledgeable.Kevin T.
El cliente no dejó un comentario.Shelly C.
El cliente no dejó un comentario.TONIE C.
0/10. Would not recommend.Wenxin N.
1) Someone had smoked in the truck so it was smelly. 2) I booked online and picked up using the Uhaul App at about 7.30am. The truck was ready and I assumed that the furniture dolly, moving pads and appliance dolly I had ordered were also in the back of the truck. THEY WERE NOT! This is really frustrating because the Uhaul app should ask or allow you to rent additional equipment if they cannot be provided by the pick-up time! I didn't realize I didn't have what I had reserved until after arriving at the apartment to move. Uhaul should deliver the items to me rather than me having to spend money and time returning to pick up stuff that had been paid for. As of today I haven't received a notice stating that money for things I rented but were unavailable have been returned to me. The problem was not with the location, it is with your system. It is flawed and that is really annoying. I want my money back.James B.
El cliente no dejó un comentario.PAMELA F.
I arrived in Redlands after 6pm on 12/5/2018 and I called (909) 253-0598 for A Storage Place, no answer and they had already closed at 5pm. I called the Henderson, NV U-Haul (702) 568-6797 and spoke to Deja. She informed me that there was no after hours drop-off. I left the truck overnight in Redlands. On 12/6, I called (800) Go U-Haul and spoke to Allen @ 9:59 to 10:08am. Allen was very short and rude. At 12:17pm I confirmed with A Storage Place / Anthony (909) 675-1607 that the 20 foot truck was returned and he will correct their contact # for future customers.Lydia L.
There were no locks for the truck available. It would have been helpful to be able to purchase a pad lock for the truck at this location.Paul W.
Inside the truck was dirty. It has nutshells all over.In J.
I needed a dolly and it was not in the truck and there was no one to assist me so I could not move one of the itemsSabrina W.
I have made reservations to pick up on the Redlands store got called to go pick up on Barton road the transport was all the way to upland was charged extra because I had reserved a Dollie to pull the attendant told me they had been trying to rent it for over a month very disappointedJose C.
Appointment scheduled on-line for a 11:30 pick-up. No one was at the facility until 1:00pm. Otherwise, service and truck were very good.Walter K.
El cliente no dejó un comentario.Kim C.
El cliente no dejó un comentario.Annette B.
El cliente no dejó un comentario.Steven D.
No much, the gentleman at the desk was courteous, knowledgeable, helpful and quick!JENNIFER K.
Customer service wonderfulSilvia A.
Did not utilize vehicle as originally needed; however expected to pay rental fee, mileage and taxes. I only had the vehicle for approx. 30 minutes and only drove seven miles (3.5 miles and return trip). Sales rep at location attempted to charge an additional Â±$30.00 dollars for fuel. He became upset when I explained that amount does not make sense. He finally removed whatever additional fuel fee was attempted to be imposed; however, the sales rep was still overly upset that I was questioning such an unreasonable amount.Eric H.
My card was charged three consecutive times on 7/5/18 for $66, $111, and another $116. i rented a truck on 7/3/18 and returned the truck and droped off the key where I got it from later that night of 7/3/18. I got insurance for the truck from uhaul and i gassed it up the same level it was earlier.benjamin D.
El cliente no dejó un comentario.Jesus P.
Everything was perfect. Check in was quick and easy. Reserving the vehicle ahead of time speeds up the process. Minimal paperwork and the truck was the perfect size for the job. I love the check in process upon returning the vehicle right there in the parking lot. Very low cost overall.JOHN B.
Customer service was great! Everyone very nice and very helpful.Caron S.
El cliente no dejó un comentario.Alma A.
El cliente no dejó un comentario.Lisa K.
El cliente no dejó un comentario.Matthew S.
The location was great, the first U-Haul I tried to rent had was on empty(I was given a gas credit) and when I tried to fill it with gas I found that it had a huge gas leak and gas went spilling all over the gas station. So I luckily got the truck back to the storage facility and now had to rent another truck. This time I did NOT get any credit but had to pay full price!! According to my credit card transactions I've been charged twice for one truck rental and lost hours of my day with u-haul. I would like to be compensated some how. I will be calling during regular business hoursJenni L.
El cliente no dejó un comentario.Chris H.
Everything was great except need more parking at this facility and the after hour key return web page was not working, but the employee working took great care to get us our final return receiptPHILLIP F.
Our experience was greatKevin M.
El cliente no dejó un comentario.oday Z.
I had a scheduled pick up time for 1:00 and when I got there the office was locked and the door said the manager would be out of the office until 1:30. I also tried calling several times that morning to ask questions and no one ever answered. The manager was not professional or friendly.Michelle A.
Ripped us off. I'll never go back.NICOLAS O.
El cliente no dejó un comentario.Damalie N.
Tommy was friendly & professional. The ease of rental was fantastic. I ended up having to use the truck longer than anticipated but was allowed to return the truck when I was finished with it without a problem.Monica C.
El cliente no dejó un comentario.CARL O.
El cliente no dejó un comentario.Charles C.
El cliente no dejó un comentario.Melissa V.
The grounds were clean, however the dirt and dust inside the unit was a bit over whelming. The unit could have been swept to remove some of the inside dirt and dust,Merri H.
El cliente no dejó un comentario.ROGER D.
El cliente no dejó un comentario.CLINTON W.
As always great costumer service.Jessica O.