Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)

977 reviews

5211 Pennell Rd   Media, PA 19063
(Five Points In Aston)

(610) 494-8931

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(610) 494-8931

5211 Pennell Rd
Media, PA 19063
(Five Points In Aston)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing the customer service was amazing, guy was very professional, friendly and informative. Couldn't ask for a better experience

NIKITA B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Great Customer Service!!!! Steve was very helpful and friendly! It was a great experience! Highly recommend using this location!

STEFAN G. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Give more details about mobile pickup before arriving

Matthew M. 
Rating:
5.0

Excellent U-Haul center in Media (Aston) PA. The staff there was professional and efficient in processing the truck return. I will definitely recommend this Uhaul location to others! Thanks.

Serena B. 
Rating:
5.0

Everything was great, no complaints

Theresa P. 
Rating:
5.0

The gentlemen was extremely helpful.

Alan A. 
Rating:
5.0

something wrong with transmission, i

ROBERT J. 
Rating:
5.0

Mike was extremely nice and helpful. Made sure we had everything we needed and the processes for returning the truck. Made the entire processes super easy and would definitely recommend this location to others.

MIKAYLA M. 
Rating:
5.0

Customer did not leave a comment.

DIANE M. 
Rating:
5.0

Customer service was wonderful. They answered all questions.

PATRICIA K. 
Rating:
5.0

Excellent, friendly & efficient customer service.

LORIANN K. 
Rating:
5.0

Customer did not leave a comment.

BRENT S. 
Rating:
5.0

Customer service was very high with the gentleman who was working, unfortunately I forget his name (Mike?).

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Mike was awesome!

joyce S. 
Rating:
5.0

Customer did not leave a comment.

KEITH G. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Mike was very helpful. We found a spot for all of our future rentals.

ROBERT H. 
Rating:
5.0

Great Service, Mike in AstonPA was very helpful and knowledgeable.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
5.0

Great customer service, very personable staff. Would definitely recommend this location.

DEBBIE Z. 
Rating:
5.0

Great company to deal with.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Nothing, very friendly and helpful staff.

Benjamin K. 
Rating:
5.0

Nothing, I love renting from there.

ANDREW D. 
Rating:
5.0

Nice guy works there. Friendly, thorough, helpful.

CHRISTOPHER F. 
Rating:
1.0

Customer did not leave a comment.

Olivia K. 
Rating:
5.0

Keep doing the same thing keeping that good energy and nice and kind to your customers

IDA M. 
Rating:
5.0

excellent service from location. Quick efficient knowledgeable staff

IVAN G. 
Rating:
4.0

Customer did not leave a comment.

LEROY F. 
Rating:
5.0

Customer did not leave a comment.

CARLETTA L. 
Rating:
5.0

Customer did not leave a comment.

DAWN MICHELLE C. 
Rating:
5.0

Micheal is always efficient & pleasant at this location.

Robert C. 
Rating:
5.0

Great customer service

Brian L. 
Rating:
5.0

Driver door tough to close tight. May need adjustment. Mike was great and made it a quick and pleasant transaction with his great sense of humor!

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Clean the windows

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

ANNDREA J. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Office guy mike is a great dude always very friendly

KYLE E. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY S. 
Rating:
5.0

Nothing, no complaints 👍🏻

MICHAEL D. 
Rating:
5.0

Truck was very clean and performed great. Mike McKenzie is a great guy. A pleasure to do business with. I'll definitely be using this location again ðŸ'ðŸ»ðŸ'ðŸ»ðŸ'ðŸ»

Thomas F. 
Rating:
5.0

Mike is always friendly and helpful when we rent the trailer. Gives his # to call if we have questions or concerns.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

JARED T. 
Rating:
4.0

Everything was very easy, from registration to return. Very knowledgeable sales member.

STEVEN V. 
Rating:
5.0

Customer Service Excellent!! Mike was great. Please thank him. Everything was explained. Uhaul is lucky to have him.

James D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE K L. 
Rating:
5.0

Overall good experience

EDWARD M. 
Rating:
5.0

Mike is a good down to earth kind of guy. Oh and one head light was out on the truck. Otherwise it ran great.

DAVID D. 
Rating:
3.0

I was not happy with my reservation they canceled it because I wasn't there on the time they said I was scheduled for pick up but I told them a different time and I got no notice of the cancellation

MELISSA K. 
Rating:
5.0

I did not appreciate having to "return" the vehicle via mobile phone. Being forced to take pictures of the vehicle and answer redundant questions after a long day of moving, just to avoid a $20 fee, had me quite upset. And you didn't text me about that feature until after I rented the vehicle and started my trip....

William M. 
Rating:
5.0

Michael was terrific. Made the process go smooth and easy. Very friendly! Great customer service! :)

LORI D. 
Rating:
5.0

The woman that waited on me was very nice. It was very easy to sign up. I feel the rates were fantastic. If I ever have to move again I would definitely use this location. Thank you

ELIZABETHANN S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

The lady that works here, I think her name is Sandy She was really kind and great to work with.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
5.0

Management was wonderful and easy to work with.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE H. 
Rating:
5.0

Customer did not leave a comment.

MAGGIE K. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

Mike was awesome. This has nothing to do with him but it's utterly ridiculous that you (Uhaul) are trying to charge $20 if you don't complete the return document. It's even crazier that you have to complete that form on site at the location of drop off. I returned the vehicle the same day as the rental and tried to complete the return vehicle form at work but couldn't because it had to use GPS. You should strongly reconsider this position, it comes off as a pure money grab and it isn't a good look.

Raymond S. 
Rating:
5.0

The gentleman that I was dealing with was excellent in every waY definitely need more guys like him will need a truck soon and will only go through him. Thank you.

DEREK M. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTEN K. 
Rating:
5.0

Michael was very informative and friendly. He was incredibly helpful in altering our drop-off time when we took longer than expected. Great experience, we have already recommended you to friends who are moving soon.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS D. 
Rating:
5.0

Everything went great. Mike was a friendly guy and very helpful.

COLLEEN D. 
Rating:
5.0

Excellent all the way around

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

The best customer service I have received in years. A last minute rental. Excellent price and convenience. Thank you, Michael!

Victoria E. 
Rating:
5.0

Mike is simply fantastic, knowledgeable, driven to provide exceptional customer service!

TONYA J. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
4.0

Customer did not leave a comment.

DIANA B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Sandy is the reason why this place runs smoothly she is very enthusiastic does service with a smile and if I owned a company or a business I would definitely want her to work for me she has the go-getter attitude and she is a beautiful person if it wasn't for Sandy I would not go back and rent something from this place

Gary E. 
Rating:
4.0

Good customer service

James M. 
Rating:
5.0

Excellent experience! Close, convenient & super easy!!

Dena R. 
Rating:
4.0

Nice and helpful person who manages.

LINDA Y. 
Rating:
3.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Very good experience. Would use again for future needs. Thank you.

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Mike was great, fantastic experience

William J. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
4.0

Staff member Steve was wonderful in meeting my moving needs.

Vickie B. 
Rating:
4.0

Mike was very good and professional

James M. 
Rating:
1.0

The equipment I requested was not in the truck which caused a huge inconvenience in trying to move large furniture and boxes. WORST of all, there is a 2' wide patch of grass that runs along the front of where all the trucks are parked and there were dozens of huge piles of dog SHIT all over the grass. I didn't realize it until I was required to step to the front of the truck to compare photos and stepped in it. I had to throw my shoes in the trash. Not only is that repulsive but UNSANITARY. I'll never return to this facility.

DIANE S. 
Rating:
4.0

Customer did not leave a comment.

JOAN M. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC B. 
Rating:
4.0

Customer did not leave a comment.

Joan M. 
Rating:
3.0

The service was very good - she was very helpful and check in was simple. The facility however is tiny, so other than picking up and dropping off a vehicle, not much else there.

Bradley R. 
Rating:
5.0

Customer Service representative Mike was very nice and very helpful.

THOMAS H. 
Rating:
4.0

Van was not available at the time and place promised on reservation made several days before. $50 credit was promised but not received 5 days later, and I had to call to hopefully receive. Based on time wasted, stress and extra gas, this was not adequate compensation as reassigned location was 30 miles away from planned location.

GERALD W. 
No reviews have been submitted for this location.

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