Customer Reviews for A Storage Depot
(U-Haul Neighborhood Dealer)

1,235 comentarios

5211 Pennell Rd   Media, PA 19063
(Five Points In Aston)

(610) 494-8931

Horario de oficina

  • Mon-Sat: 9 am–5 pm
  • Dom.: 9 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(610) 494-8931

5211 Pennell Rd
Media, PA 19063
(Five Points In Aston)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 9 am–5 pm
  • Dom.: 9 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Richard F 
Clasificación:
5.0

Please emphasize the dashboar button for including the rugged area if included if possible.

SHAWN D 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON M 
Clasificación:
4.0

Prompt reservation and service. I got exactly what I needed done for the price. One way rental. Thank You

JOHN T 
Clasificación:
5.0

Great staff…easy transaction….thank you!!!!

JEFFREY B 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B 
Clasificación:
5.0

change oil soon dashboard warning light was on during entire time of rental from beginning of rental

EWALD Z 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal G 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY F 
Clasificación:
5.0

Mike is friendly and knowledgeable which puts you at ease and helps you handle a stressful situation like moving. He has a passion for what he does and enjoys being of service to his customers. Mike is efficient and through and explains things well. I will highly recommend this location solely because of him. He sets the bar high and will make an excellent trainer for others in the company to learn from.

SPENSER V 
Clasificación:
1.0

The facility is fine but the equipment (4x8 trailer) was very very poor quality. We have been using uhaul the past 3 years, 2x a year to transport daughter to college. Using Uhaul in PA is VERY unprofessional & chaotic than using NY State uhaul services.

MICHAEL C 
Clasificación:
3.0

The steering was loose and it easily kicked out of gear in steering column. The truck was pretty banged up and older appearing. There were other trucks there that looked in better condition.

BILLIE T 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP P 
Clasificación:
5.0

No improvements necessary, except the guy who rented me the truck needs voice lessons ;)

FRANCIS M 
Clasificación:
5.0

El cliente no dejó un comentario.

JON M 
Clasificación:
5.0

The man at the desk was full of life and had tons of cool jokes. During stressful times like moving, it's nice to have someone make you smile. He was also very helpful and patient. Awesome guy!

ANTHONY R 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily K 
Clasificación:
5.0

Mike at the front desk is very knowledgeable, approachable, and friendly. I will rent here again.

FRANK A 
Clasificación:
5.0

This location is partially professional. And compared with another Uhaul location that also exists on that same road (say 1/4 mi). So I wish that other locations could hopefully be better.

SHAWN D 
Clasificación:
5.0

Very good service thank you very much

JAMES B 
Clasificación:
5.0

Servicio al cliente de excelencia. Rental process went very smooth.

JOSEPH Y 
Clasificación:
5.0

I have included many years for attending their location. And with all including very professional responses when needed.

SHAWN D 
Clasificación:
5.0

Best truck rental experience I’ve had in years

JOHN D 
Clasificación:
4.0

Let the customers know that when counter person takes a photo of their drivers license, it is not taking a photo that is stored on the counter person's phone. It is in fact scanning a QR code and sending the drivers license information to the UHaul app. It made me very uneasy to think the counter person was taking a photo of my license on their personal cellphone. I had to ask the counter person why he was doing this.

GLENN T 
Clasificación:
5.0

Servicio al cliente de excelencia.

Brian H 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean C 
Clasificación:
5.0

F

MRCUS C 
Clasificación:
5.0

Nothing, Michael was Great and so nice!

LASHANETTA H 
Clasificación:
5.0

El cliente no dejó un comentario.

NEAL L 
Clasificación:
4.0

We only dropped off at this location. The office was closed. We didn't have any interaction with anyone there. We received a text with explicit instructions since no one would be there. It was easy to drop off.

FRANCIS S 
Clasificación:
5.0

The experience was really great, staff was friendly, and it was easy to pickup and drop off. I have driven U-Haul trucks before so my only comment would be that this truck struggled to shift a lot. But overall was great

REBECCA T 
Clasificación:
5.0

This location and Michael were excellent - clean, easy to find and knowledgeable, personable . However, in general I wouldn't recommend renting from U-Haul for a trailer. That's because I scheduled a 5x8 trailer online at one location, and received a confirmation online and a confirmation email a few days later as well. But I found out when I showed up for pick up that I had to go to this much further away location. If I had known, I would have rented from another company.

GEORGE B 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE G 
Clasificación:
5.0

El cliente no dejó un comentario.

SARABETH S 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW W 
Clasificación:
5.0

Friendly service. Convenient

Marina C 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON S 
Clasificación:
5.0

Trailer leaked in the front corners.

frank n 
Clasificación:
5.0

Should offer unlimited miles

AMY K 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L 
Clasificación:
5.0

El cliente no dejó un comentario.

wenzhi J 
Clasificación:
3.0

The truck was in marginal condition. Applying the brakes showed a tendency for the truck to nosedive left. The brakes need replacing for safety. Interior of truck was worn and torn.

Mario R 
Clasificación:
5.0

El cliente no dejó un comentario.

Vonda T 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel J 
Clasificación:
1.0

making reservation, perhaps my 8th is the last several months, i clicked on the wrong rental place. showing up at the wrong place, well they were late opening and then they tell me you made your reservation up the street. and they treat me like i havent been a customer there for months. they tell me i have to go up the road. and then the guy at 5211 wasnt doing his job either. i know it was a sunday morning and it was hot but that's not the consumer's problem until uhaul creates problems because they cant do their jobs. so either uhaul at the top is completely disfunctional or uhaul employees are. so, going forward, i'm not renting from uhaul exclusively. i will be segueing to another truck rental company. too bad. i used to like uhaul. furthermore, i will be sharing my experience with consumer advocacy businesses, the bbb, and the pa attorney general and on social media. uhaul doesnt want me to put my attention on them. uhaul made almost 5 billion dollars in 2023. profits up 25% since 2021. this medievil business plan is white collar crime.

Vincent M 
Clasificación:
5.0

Always amazing. I ran from Uhaul 🛻 at least once a month always a great experience never have an issue.

Joe b 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M 
Clasificación:
5.0

I have used this rental place numerous times and am always greeted by a friendly employee. They make it easy for pickup /drop off. Only thing I can say that needs improving is the app which crashed multiple times while trying to return equipment after hours but that is out of the rental locations hands.

Justin C 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren T 
Clasificación:
5.0

Mike was very helpful. Excellent customer service and gave all the necessary information needed. He went above and beyond. Big applaud to Mike.

Neeraj K 
Clasificación:
5.0

Check engine light was on. We didn't have any issues.

Eileen C 
Clasificación:
5.0

Not sure!

Victor F 
Clasificación:
5.0

I will look over the vehicle thoroughly next time. The side door when opened the rubber trimming came off had trouble closing the door, other than that air conditioner worked well along with the overall vehicle.

Mary B 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H 
Clasificación:
3.0

The van stunk of some kind of odd smell and look like it was stained with some kind of liquid, and the side door did not lock, and these things were not told to me prior to picking up the van.

patricia m 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S 
Clasificación:
5.0

Customer service is excellent here. Great advice from Mike. He helped me choose the right insurance and explained the need to refill gas very clearly.

Thomas H 
Clasificación:
5.0

I rent a moving truck every few years and always book from A Storage Depot. Mike is super friendly and makes the entire experience fast and easy. And the rental rates are great too.

Chris O 
Clasificación:
1.0

The attendant assist was quite rude during check out. Parked vehicle in same spot picked up and told me to move it after the fact. He could have done that. Turned keys in and didn't say anything. No thank you...no nothing. Vehicle was rough. High mileage and dirty.

Chad P 
Clasificación:
5.0

Very friendly staff. Made process very easy and stress free!

james n 
Clasificación:
5.0

Keep doing what you’re doing, thank you.

Kevin G 
Clasificación:
5.0

El cliente no dejó un comentario.

Benny V 
Clasificación:
5.0

El cliente no dejó un comentario.

Erick M 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy Z 
Clasificación:
4.0

Staff/gentleman (MM)was professional and very helpful… customer friendly .

David Z 
Clasificación:
5.0

El cliente no dejó un comentario.

David G 
Clasificación:
4.0

El cliente no dejó un comentario.

steve w 
Clasificación:
5.0

Trailer worked great and representative was top notch. I will be renting a trailer again from the same location in the near future.

Steve A 
Clasificación:
5.0

El cliente no dejó un comentario.

MORRIS F 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P 
Clasificación:
5.0

Gentleman as courteous, helpful and friendly.

Nicole D 
Clasificación:
4.0

Mike at the Storage Depot was both knowledgeable and personable making for a quick visit to complete my pick up.

Joseph E 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry G 
Clasificación:
5.0

Great customer service. Everything explained in detail and all my questions were answered.

Bill c 
Clasificación:
5.0

Mike is superb! He is most professional, personable, and very attentive to customer needs. Should the need for UHaul arise again, I will return to Mike at "A Storage Depot" in Aston PA.

Kenneth C 
Clasificación:
5.0

The employee at the pick up location was absolutely fantastic could not improve that interaction at all a great representation of U-Haul!

Phillip H 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES Y 
Clasificación:
1.0

I did the drop off process through the app and it was unsuccessful. I went through the prompts but had no service to continue through. It said I returned it but I never got a code to get into the gate. So had to call customer service for help but waited 20 min - did a live chat at the same time and still nothing. Luckily, someone was coming out so we were able to get in that way. It wasn't a great experience. There has to be a better way to get access to the code or the gate.

Chelsea B 
Clasificación:
5.0

Love to rent from this location ! Michael is very helpful very cordial friendly makes the paperwork very easy expedite everything explains every detail in reference to your rental. I also have a unit there that he has helped me with and made it amazingly amazingly easy.. love the new Ford vans seater comfortable very techy, friendly and up-to-date. Please Alway stock the new Ford band at this location. We love them. I also have a few friends renting from this U-Haul location because they say the people are friendly and the vans are nice and clean and much newer and up-to-date, thanks again U-Haul

Miriam M 
Clasificación:
5.0

I'm concerned about driving with snow and ice on the roof. It was a hazard as it did fly off and hit the vehicle behind. Thankfully no damage. Thx for everything!

Ruth B 
Clasificación:
5.0

El cliente no dejó un comentario.

mike g 
Clasificación:
5.0

Attendant was OUTSTANDING. Very Informative, Clear Precise Instructions and very Approachable with all of my question. Great Experience.

frank a 
Clasificación:
5.0

Mike was a great help!

David G 
Clasificación:
1.0

Employee told me the trailer was having issues with the lights but it was fixed, then half an hour into my trip the lights shut off, waited 2 hours for a mechanic from roadside assistance to come out then another 4 for him to get the trailer up and running, then an hour later the same issue comes back. I know my truck is not the issue because I tow 3 other personal trailers with it on a weekly basis with no issue, and the mechanic agrees it was not a truck problem, it was a trailer problem. It was a pain to get any kind of customer service from the uhaul dealer and I will not be returning to this location.

Steven T 
Clasificación:
5.0

El cliente no dejó un comentario.

Kesia A 
Clasificación:
5.0

El cliente no dejó un comentario.

Cal G 
Clasificación:
5.0

Keep it up

Ian P 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B 
Clasificación:
5.0

Everyone was so incredibly helpful and friendly. I don't think I will ever go to any other location to rent a truck. Gracias.

amanda k 
Clasificación:
5.0

Staff knowledgeable and friendly. Easy to do business with.

Jackie U 
Clasificación:
5.0

Great place to rent a truck. Mike is the best!

John G 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYLE D 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D 
Clasificación:
4.0

El cliente no dejó un comentario.

Neerhu M 
Clasificación:
5.0

El cliente no dejó un comentario.

alyssa b 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALYN C 
No se han enviado comentarios para esta ubicación.

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