Customer Reviews for A Safe Pineville Storage
(U-Haul Neighborhood Dealer)

351 reviews

2549 Monroe Hwy   Pineville, LA 71360

(318) 290-3013

Office Hours

  • Monday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Tuesday:
    9 am - 1 pm / 2 pm - 12:30 pm
  • Wednesday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Thursday:
    2 pm - 1 pm / 2 pm - 5:30 pm
  • Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(318) 290-3013

2549 Monroe Hwy
Pineville, LA 71360

Services at this Location:

Office Hours

  • Monday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Tuesday:
    9 am - 1 pm / 2 pm - 12:30 pm
  • Wednesday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Thursday:
    2 pm - 1 pm / 2 pm - 5:30 pm
  • Friday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Our rep was very helpful and went the extra distance to help get the perfect size truck for what we needed. The process was so easy and it took away stress of trying to move our furniture in a short period of time in our schedule. Would definitely go to the same location again if needed but will surely spread the word.

Kandy C. 
Rating:
2.0

Nothing wrong with the location. But the experience was aggravating. I arrived 30 minutes early to pick up my truck. There was no option in app or online to “pick up truck” and start the mobile process to pick it up. So I left and drove around for 30 minutes, thinking it may have been because I was early. Came back for pick up time and still was no option to pick it up. I had to call and sit on the phone for 30 minutes to be able to pick the truck up. I had to repeatedly take pictures of my license and myself, which was aggravating because the pictures were clear that I was taking. It was just an aggravating and not so smooth experience. I expected to show up, do the process on my phone, and get on the road. This put us back over an hour to start loading the truck.

Justin F. 
Rating:
5.0

This location was great. Also just like the pick up location, fast friendly service, caring my beef is with the representatives on the phone. They didn't explain or inform me of a lot of things that I should have been informed of deposits when you get it back if your location was closed where to bring it… maybe both of these locations that I picked up and dropped off teach the representatives on the phone how it's done….

Cassidy S. 
Rating:
5.0

Very nice woman working. Great experience

Diana J. 
Rating:
5.0

Customer did not leave a comment.

Casey J. 
Rating:
4.0

Customer did not leave a comment.

Cynthia J. 
Rating:
5.0

they so unorganized. Gave me a truck with no slide thing to pull to bring the furniture down. No dolly just a messed up day there. Have somebody there to help the other member.

Shantella S. 
Rating:
2.0

I was charged for the coverage fee without being asked. When I asked why the price was what it was I was told “it just is” instead of getting a breakdown of the cost. It took me 45 minutes to get the truck and I was the first person there.

Erin W. 
Rating:
1.0

You sent the rental agreement and receipt to the wrong Deborah Weiss

Deborah W. 
Rating:
5.0

Very nice and polite staff !!

Timothy B. 
Rating:
5.0

Customer service was excellent at this location after been giving the run around early was thankful to finally be greeted by smiling face and kind words to help me get through my move 5* service

Liza P. 
Rating:
5.0

Customer did not leave a comment.

Marcia M. 
Rating:
5.0

There was nothing to improve . The lady who check me in did amazing . She was very pleasant.

Daquisha J. 
Rating:
5.0

Customer did not leave a comment.

Jasmine B. 
Rating:
2.0

This location was a long way out of the way for us. Not where we made the reservation. The lady did drive my husband back to his truck, which was nice. Uhaul needs to not move reservations to other locations than where the reservation is made! It's should be the customer's convenience, not Uhaul's. Truck broke down within 30 minutes of picking it up and again the next day. Also, the ramp was broken. Overall, not a great experience. Moving is stressful enough without all this additional hassle.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

I can't remember her name(i think it was Cindy) she was EXCELLENT! BEST CUSTOMER SERVICE!

Shedricka E. 
Rating:
5.0

The very gracious and helpful lady (C. Payton) that works in the morning at that location in Pineville is just what we are missing in many businesses. She was courteous and went out of the way to make sure that I was happy with the vehicle going so far as to come out in the heat in Louisiana to inspect the vehicle with me and as soon as I arrived she immediately began to assist me. Very good I will come back again in the future. A++

Victor T. 
Rating:
2.0

This particular rental was bad from the start. When I picked up the truck - i checked the UHaul app to ensure the contract info was correct. A number of items were included in my contract (moving cart/dolly / boxes / etc) that i did not pick up nor did the location i picked up from even offer (they only rent trucks). I called to remove the items - and they did so. Some how during my drive to Louisiana - the agreement with UHaul was removed / canceled as i noticed the 15' truck was not on my app. When i went to turn in the truck after unloading - the person at this location could not find it and called for help. then.....the person at this location gave the WRONG TRUCK NUMBER and made the return even worse. basically I was at the location trying to return the truck for 2.5 hours and when we left it still wasn't completed. It was until TODAY (the next day 22 July) that the app indicates the truck was returned. I also want to mention - the trucks A/C was not working properly. during my drive from CO to Louisiana - in order for the A/C to turn on - i had to remove my foot from the accelerator while driving down the road. As you can imagine - it got hot in the truck going thru texas and louisiana during a heat wave.

Kenneth H. 
Rating:
3.0

Cindy is in over her head with UHaul rentals - she is a very nice lady - but her technical skills of running the storage and uhaul returns is lacking.

Kenneth H. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Ammie C. 
Rating:
5.0

Very friendly and very positive conversationist

Mycheal M. 
Rating:
5.0

Customer did not leave a comment.

SHERYL B J. 
Rating:
5.0

Keep doing what you all are doing

Lenroy L. 
Rating:
4.0

Customer did not leave a comment.

delissha G. 
Rating:
4.0

Customer did not leave a comment.

Debra B. 
Rating:
4.0

Everything went well, thanks to management helped out alot

Larry B. 
Rating:
5.0

Nothing! everything went great very good service thank you so much.

Kisha P. 
Rating:
5.0

Customer did not leave a comment.

Marilyn P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Summer G. 
Rating:
5.0

Dillon and Ms. Cindy where very helpful. Courteous.

HOMETOWN W. 
Rating:
5.0

She was a high energy type of person, friendly and affable!

Pamela G. 
Rating:
5.0

Awesome customer service

KIMBERLY ANN V. 
Rating:
5.0

Customer did not leave a comment.

Jeanna S. 
Rating:
3.0

Customer did not leave a comment.

Erica F. 
Rating:
5.0

Very politely explained the process and paperwork. Friendly and made my experience go smoothly!

Karla L. 
Rating:
1.0

The woman was bothered that someone walked in while she was counting money. She then said what do you want. I did get the truck after the day before (Thursday) I had reserved a truck at the 28 East location in pineville and was told to pick up at 2:30 pm (Friday). Got to 28 East location and no truck and door was locked. Had to call and reserve another truck at the Monroe hwy location. The stress I had to go through was unbearable and could have easily been avoided if the representative of Your company had done their job and been polite. I was always told if you work in any kind of job dealing with public, leave your problems at door and pick them back up when you leave.

Belinda D. 
Rating:
5.0

Have a middle seat position in the cab of the uhaul for as m additional passenger.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey W. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Spray for the roaches they were horrible

Elkeidra L. 
Rating:
5.0

Customer did not leave a comment.

Chanchio S. 
Rating:
2.0

I was upset because I got there about 8:00 to turn my truck in for 8:00 p.m. cuz it was due back for 9:00 p.m. and could not get the website to stop jumping off tried from two phones had to call somebody else to come to the storage place to help me get it checked in and ended up getting checked in after 9:00 p.m. so I'm expecting that I will not get that $20 charge because y'all can go to the camera and see that I was there

Lightle W. 
Rating:
5.0

Customer did not leave a comment.

Torrinio L. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
3.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

Customer did not leave a comment.

Burton D. 
Rating:
5.0

Customer did not leave a comment.

seth B. 
Rating:
4.0

Customer did not leave a comment.

ada W. 
Rating:
5.0

Customer did not leave a comment.

Wayne T. 
Rating:
2.0

The lady was not well trained and could not reach a supervisor to help her. I had to spend over 30 minutes on the phone, in the parking lot to get a uhaul rep to assign a drop off location. I was not able to do it on the App, like the rep from Georgia told me I would. Overall, this was the most difficult uhaul rental I have ever experienced. The truck was excellent. It is the service provided by the non uhaul employed representatives that made it difficult.

James A. 
Rating:
1.0

The gas hand was not were you said it was I took pictures and sent it in I want my deposit back

Melissa M. 
Rating:
5.0

They were very helpful and friendly will definitely recommend this location in the future

Mary L. 
Rating:
5.0

Miss Cindy is an excellent representative. She did everything she could to help us during our move. She is patient, kind, and understanding and we are so grateful!

Lori W. 
Rating:
3.0

Electronic use was too redundant. I had to fill out the same information three times. After that my license was scanned providing the same information I spent time filling out.

Scott N. 
Rating:
2.0

Walking up to the entrance it a task because Cindy parks her golf cart in the middle on the side walk in front on the entrance door. The store is clean and presentable until you get to the counter and it's a mess back there, literally and figuratively. Cindy, the csr, was not pleasant. I heard her interactions with another customer before she helped me and I was surprised she even still had a job there or anywhere. It wasn't necessarily what she said rather than how she said it. I arrived at 430 and was supposed to have my rental ready for pick up at 415 but she was not. Her very irritated response was “you have a rental for today are you sure? I haven't had a chance to look at the reservations.” They close at 5 and I made my reservation at 7am that morning. I also called and left messages that morning which no one returned my call. I brought that up to her and she responded she doesn't come in until 9 which let me know she knew I called and heard my messages because I called around 845am which I didn't share with her when I said I called. She locked herself out of the computer after banging on her password wrong several times. She then called Zachary and had him pull up my reservation. After reading all my debit card information aloud with other customers present on speaker with Zach I finally checked my own truck out, Loaded my additional rented equipment myself and got a truck 20' longer than I reserved because she didn't have time to check the other truck in yet (at this very quiet location while she's playing games on the computer 🤷🏻‍♀️). The next day dropping off wasn't any better. My husband and I waited there to drop off the keys. No one was there and didn't returned at the posted time so we had to leave and returned later. Not what you want to deal with after moving, painting and cleaning a house for a week with a 1 and 2 year old. This is not my first interaction with this location. Previously went in to buy moving supplies and was very rudely told I couldn't purchase anything there without cash so I left and went somewhere else. They also have a sister location in ball A-safe that's very similar minus rude Cindy. They are unorganized, bothered when you call if they even answer and NEVER at the office.

Lindsey S. 
Rating:
5.0

Customer did not leave a comment.

dalton M. 
Rating:
3.0

Customer did not leave a comment.

Becky S. 
Rating:
5.0

Make sure all tires are fully aired up and keeping the air in them. I had a small leak in mine, but I managed to refill it at every gas fill up.

Katyrina H. 
Rating:
5.0

Customer did not leave a comment.

Deirdre L. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Brandon J. 
Rating:
4.0

Customer did not leave a comment.

CLAIR R. 
Rating:
3.0

Customer did not leave a comment.

CAROLYN A. 
Rating:
5.0

Customer did not leave a comment.

WAYNE T. 
Rating:
1.0

Lady was rude, very unprofessional, Huge attitude, very disrespectful toward us. Tried to explain but she keep talking over my mom, what a disgrace to have someone represent haul this way. Never returning to this location.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

PAMELA I. 
Rating:
5.0

Customer did not leave a comment.

Duanne H. 
Rating:
5.0

My appointment time was for 9am . I had called around 8:30am; no answer . I just wanted to confirm my appointment time,make sure that the trailor was there , and to make sure that the location was correct . No one was there or busy with another customer . Everything else ; was GREAT !

RONALD W. 
Rating:
3.0

Me t time a person a 26 ft truck have it at the location! My reservation was switched to another city, and 20 mins before I got there I received a text telling me it wasn't there, so I had to switch to another size truck

Andrea O. 
Rating:
5.0

Customer did not leave a comment.

Betty L. 
Rating:
1.0

I was told I could use the 24/7 app to get the uhaul with my phone. When I get there after a 10 hour drive with my kids I could not get the truck I spent 2 hours on the phone just to find out a had a past due balance from 2013 which I had no recollection of and I even asked before I reserved if there was a past due bill from a previous time because I've had issues with my mother getting things in my name and I was told no! Was told it would be 530$ just to find out after I get there it's going to be 1,000$ for me to get the uhaul because I did have a past due balance. I was lied to about what time I could pick up the truck. The door did not want to close and the mirror wouldn't even turn in so I could properly see on the side of me! It Was hands down a horrible experience! I had to talk to so many different people who all gave me different information! I will never use this company again and will make damn sure my mother in law who is a pediatric surgeon and my father in law who is an attorney spread the word to their colleagues!

Paige K. 
Rating:
3.0

They charged me a fuel fill up fee even though I brought the truck back with the same amount of fuel that it had when I received the vehicle.

Joel W. 
Rating:
3.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Great Staff Here U-Haul Corporate needs counseling though.. Charged for the extra 14 miles was a bit extreme … started to just fill the tank like the old days but glad I didn't…. $20 in extra gas + extra $6 something for 14 miles over… At LEAST I'm Done moving!

andrew O. 
Rating:
5.0

Customer did not leave a comment.

FAREL S. 
Rating:
3.0

I wasn't able to get a dolly and I was charged for it anyway.. how can I get that taken off . Cuz when I went to pick up the dolly the office was closed.

Kareen P. 
Rating:
5.0

Have more equipment for use

Charles B. 
Rating:
5.0

Mrs Nikki was great! She is very courteous and professional. Thank you for making our rental process easy.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

ARTURO L. 
Rating:
3.0

The truck share 24/7 was not easy to use. It kept kicking me out of the site and it took about an hour for me to get the uhaul after my scheduled time

Deiastria J. 
Rating:
1.0

I was scheduled to pick up my truck at 7am. I was at the storage place and it was not ready to pick up. Had to wait till 9am to pick up. Paid movers for 2 hours of nothing.

Brelan B. 
Rating:
2.0

Rude employees and the U-haul was dirty when I picked it up

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Had problems putting in mileage on app. Called customer service and they were amazing

corey H. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
1.0

Customer did not leave a comment.

melton H. 
Rating:
5.0

Customer did not leave a comment.

Sherri C. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

Milton B. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Very good Customer Service

Brenda E. 
Rating:
1.0

Hire a new customer service representative. Very rude and unprofessional. Nikki Bailey called me saying I needed to go pick up a empty box I left on the property. It was a accident and if I didn't she would charge me $25 for clean up. She wouldn't allow me to going the building without a face mask, but I had my shirt covering my face. My face mask got damaged during the move. I think Nikki could of been more understanding and not call me with a attitude because of something was accidentally done. She told me she couldn't helome check in because she was on a conference call to leave my key in the box. She said she will not check my uhaul back in until I went pick up the box. It was to late to turn around because I was almost to bunkie,LA 45 minutes away. I will not recommend or rent from this location ever again

victoria B. 
Rating:
5.0

Customer did not leave a comment.

Don F. 
No reviews have been submitted for this location.

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