Customer Reviews for A Safe Pineville Storage
(Distribuidor de U-Haul del vecindario)

294 comentarios

2549 Monroe Hwy   Pineville, LA 71360

(318) 290-3013

Horarios de la ubicación

  • Lunes:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Martes:
    9 a. m. - 1 p. m. / 2 p. m. - 12 p. m.
  • Miércoles:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Jueves:
    2 p. m. - 1 p. m. / 2 p. m. - 5:30 p. m.
  • Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
  • Domingo:
    Cerrado
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(318) 290-3013

2549 Monroe Hwy
Pineville, LA 71360

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Martes:
    9 a. m. - 1 p. m. / 2 p. m. - 12 p. m.
  • Miércoles:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Jueves:
    2 p. m. - 1 p. m. / 2 p. m. - 5:30 p. m.
  • Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
  • Domingo:
    Cerrado
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Electronic use was too redundant. I had to fill out the same information three times. After that my license was scanned providing the same information I spent time filling out.

Scott N. 
Clasificación:
2.0

Walking up to the entrance it a task because Cindy parks her golf cart in the middle on the side walk in front on the entrance door. The store is clean and presentable until you get to the counter and it's a mess back there, literally and figuratively. Cindy, the csr, was not pleasant. I heard her interactions with another customer before she helped me and I was surprised she even still had a job there or anywhere. It wasn't necessarily what she said rather than how she said it. I arrived at 430 and was supposed to have my rental ready for pick up at 415 but she was not. Her very irritated response was “you have a rental for today are you sure? I haven't had a chance to look at the reservations.” They close at 5 and I made my reservation at 7am that morning. I also called and left messages that morning which no one returned my call. I brought that up to her and she responded she doesn't come in until 9 which let me know she knew I called and heard my messages because I called around 845am which I didn't share with her when I said I called. She locked herself out of the computer after banging on her password wrong several times. She then called Zachary and had him pull up my reservation. After reading all my debit card information aloud with other customers present on speaker with Zach I finally checked my own truck out, Loaded my additional rented equipment myself and got a truck 20' longer than I reserved because she didn't have time to check the other truck in yet (at this very quiet location while she's playing games on the computer 路‍♀️). The next day dropping off wasn't any better. My husband and I waited there to drop off the keys. No one was there and didn't returned at the posted time so we had to leave and returned later. Not what you want to deal with after moving, painting and cleaning a house for a week with a 1 and 2 year old. This is not my first interaction with this location. Previously went in to buy moving supplies and was very rudely told I couldn't purchase anything there without cash so I left and went somewhere else. They also have a sister location in ball A-safe that's very similar minus rude Cindy. They are unorganized, bothered when you call if they even answer and NEVER at the office.

Lindsey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dalton M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Becky S. 
Clasificación:
5.0

Make sure all tires are fully aired up and keeping the air in them. I had a small leak in mine, but I managed to refill it at every gas fill up.

Katyrina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deirdre L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon J. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAIR R. 
Clasificación:
3.0

El cliente no dejó un comentario.

CAROLYN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE T. 
Clasificación:
1.0

Lady was rude, very unprofessional, Huge attitude, very disrespectful toward us. Tried to explain but she keep talking over my mom, what a disgrace to have someone represent haul this way. Never returning to this location.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duanne H. 
Clasificación:
5.0

My appointment time was for 9am . I had called around 8:30am; no answer . I just wanted to confirm my appointment time,make sure that the trailor was there , and to make sure that the location was correct . No one was there or busy with another customer . Everything else ; was GREAT !

RONALD W. 
Clasificación:
3.0

Me t time a person a 26 ft truck have it at the location! My reservation was switched to another city, and 20 mins before I got there I received a text telling me it wasn't there, so I had to switch to another size truck

Andrea O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty L. 
Clasificación:
1.0

I was told I could use the 24/7 app to get the uhaul with my phone. When I get there after a 10 hour drive with my kids I could not get the truck I spent 2 hours on the phone just to find out a had a past due balance from 2013 which I had no recollection of and I even asked before I reserved if there was a past due bill from a previous time because I've had issues with my mother getting things in my name and I was told no! Was told it would be 530$ just to find out after I get there it's going to be 1,000$ for me to get the uhaul because I did have a past due balance. I was lied to about what time I could pick up the truck. The door did not want to close and the mirror wouldn't even turn in so I could properly see on the side of me! It Was hands down a horrible experience! I had to talk to so many different people who all gave me different information! I will never use this company again and will make damn sure my mother in law who is a pediatric surgeon and my father in law who is an attorney spread the word to their colleagues!

Paige K. 
Clasificación:
3.0

They charged me a fuel fill up fee even though I brought the truck back with the same amount of fuel that it had when I received the vehicle.

Joel W. 
Clasificación:
3.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

Great Staff Here U-Haul Corporate needs counseling though.. Charged for the extra 14 miles was a bit extreme … started to just fill the tank like the old days but glad I didn't…. $20 in extra gas + extra $6 something for 14 miles over… At LEAST I'm Done moving!

andrew O. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAREL S. 
Clasificación:
3.0

I wasn't able to get a dolly and I was charged for it anyway.. how can I get that taken off . Cuz when I went to pick up the dolly the office was closed.

Kareen P. 
Clasificación:
5.0

Have more equipment for use

Charles B. 
Clasificación:
5.0

Mrs Nikki was great! She is very courteous and professional. Thank you for making our rental process easy.

Jeremy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTURO L. 
Clasificación:
3.0

The truck share 24/7 was not easy to use. It kept kicking me out of the site and it took about an hour for me to get the uhaul after my scheduled time

Deiastria J. 
Clasificación:
1.0

I was scheduled to pick up my truck at 7am. I was at the storage place and it was not ready to pick up. Had to wait till 9am to pick up. Paid movers for 2 hours of nothing.

Brelan B. 
Clasificación:
2.0

Rude employees and the U-haul was dirty when I picked it up

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

Had problems putting in mileage on app. Called customer service and they were amazing

corey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
1.0

El cliente no dejó un comentario.

melton H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan S. 
Clasificación:
5.0

Very good Customer Service

Brenda E. 
Clasificación:
1.0

Hire a new customer service representative. Very rude and unprofessional. Nikki Bailey called me saying I needed to go pick up a empty box I left on the property. It was a accident and if I didn't she would charge me $25 for clean up. She wouldn't allow me to going the building without a face mask, but I had my shirt covering my face. My face mask got damaged during the move. I think Nikki could of been more understanding and not call me with a attitude because of something was accidentally done. She told me she couldn't helome check in because she was on a conference call to leave my key in the box. She said she will not check my uhaul back in until I went pick up the box. It was to late to turn around because I was almost to bunkie,LA 45 minutes away. I will not recommend or rent from this location ever again

victoria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don F. 
Clasificación:
5.0

U-haul corporate needs to do a better job communicating with locations. The local staff had incorrect return dates and issues in taking a PO as payment due to lack of communication. They were very fast to actually resolve the issue.

JORDAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theronda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher I. 
Clasificación:
2.0

Have your employees physically check the equipment with the customer to determine any damage or trash left in the vehicle. And, on return of the vehicle, it would be more convenient for the customer if an employee would be PHISICALLY PRESENT AT THE DROP-OFF LOCATION FOR CHECK-IN!

Patricia M. 
Clasificación:
2.0

The lady at the front was awesome in every aspect. However the gentleman who was there when I checked out he was very unprofessional. Upon me returning the truck, I tried to use the app to check in my rental Pryor to the store opening. I saw the same gentleman working there, he was moving a larger truck around the location. I asked if he could help me with the app and he said no your going to have to wait until they open, I asked if he worked here and he said not today just fucking wait until they open... I said thanks for your help and have a blessed day.. I didn't appreciate his attitude with me, I just was having issues with the app... Hoping he could help...

jonathan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

jennifer M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Landell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L. 
Clasificación:
1.0

Ensure the equipment is clean, and the staff pay more attention to detail. I was overcharged and belittled before the lady realized her mistake. Now i have to wait several days for a refund.

Ashantae H. 
Clasificación:
3.0

I did not get a copy of the insurance that I had purchased the agent did not even get out of his seat the entire time we were there… And our truck had a leak in it and all the contents were soaked

Beth F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

sarah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOMINIC W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CENLA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dannis A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Betty A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Perry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri C. 
Clasificación:
2.0

The location was fine, but when I was trying to return the truck, l could not see anyone at the desk, so l came back, hoping to see someone in the building, but still, l could not see anyone. Finally on the last try, when l had driven off, my husband said that he thinks he sees someone, so l turned around, and came back up the highway, and so I pulled closer to the building, looked in, and l could barely see her head behind the computer. So l went in, and l told her that l didn't see anyone in there earlier. Anyway, l was CHARGED an EXTRA $40.00, for not being able to see someone behind the desk to return my keys. lI believe that l should get my $40.00 refunded, because who knows where she was when l arrived to return that truck. I don't know if she was asleep or what, l just know that l didn't see anyone, and l was NOT going to leave that truck there with the keys for someone to steal it. I did not see a drop box at the time, because I was looking for someone to put those keys in their hand for safety reasons. Thank you Uhaul for reading my committ. Have WONDERFUL BLESSED day.

Shannon H. 
Clasificación:
1.0

Both the woman and the man at the location where I picked up and dropped off were very rude (I jokingly asked her if she'd washed and waxed the truck and she responded “no - but I did rip the biggest fart ever in the cab) and their general attitude was that I was inconveniencing them by renting the truck. The location where I reserved the truck (Terry's Secure Storage in Alexandria, LA) are the exact opposite - they smile a lot, have a very positive attitude, and look for ways to make reserving a uhaul a great experience.

Joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

Be more upfront and forth coming about the prices on mileage and what your actual cost will be instead of charging $160 more than the quoted price given at time of pickup/rental !

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latisha L. 
Clasificación:
5.0

Nothing.. Excellent customer service!!

Bridget P. 
Clasificación:
2.0

I know they were closed but since someone was sitting at the desk we had one question. The lady DUCKED behind the desk when we knocked. Saw her face and she HID. She peeped once and when I looked at her she dove behind the desk again. Could see the top of her head. SO CHILDISH. Grown woman ducking & hiding. Smh

Leesa B. 
Clasificación:
5.0

Nothing, customer service agents were awesome !!!

Terry Q. 
Clasificación:
3.0

Terrible experience! Made reservation a month in advance for a 15' Truck. Day before move found out I had no Truck and had to go to different location for a 26' Truck. This truck quit on me 4 times before I called roadside assistance to come replace fuel pump causing hour and half delay. Overall stressful experience for a five hour move. Will definitely consider another company for my next move.

gary E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Earlene A. 
Clasificación:
3.0

NO ONE THERE AND SIGN SAID IT WAS OPEN

GARRY S. 
Clasificación:
1.0

Location wasn't the problem they said they had no control AC quit working check engine light came on truck would barely pull call the 1-800 number no one ever answered

Darryl K. 
Clasificación:
5.0

Online drop off was not working. Would not allow me to upload the photo and move on. Finally gave up and dropped off the key in the box.

Jeffrey P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lynn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY H. 
Clasificación:
4.0

Employees very accommodating

Crystal M. 
Clasificación:
2.0

I rent from the Alexandria, LA location often because I own several rental properties and often purchase doors, flooring, building materials, etc. Alexandria store had no trucks available so UHaul referred my reservation to the Pineville, LA location. Their were 2 attendants in the office. Neither attendant appeared to be happy to be their on a Saturday and were more preoccupied with their computers than customers. I felt like I was bothering them by picking up the truck. And even worse when I returned it. Neither attendant was too friendly, or seemed happy to have my business. I will stick with the Alexandria, LA. store, they are friendly, polite, helpful and happy to have my frequent business.

SHEVETTA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELWOOD J. 
Clasificación:
1.0

Agent was so very rude. Refused to give my husband assistance unhooking the trailer(the day before, the man working there helped him hook it up). Mgr told him that it was his problem to get it unhooked. Never offered any other options, just told us that was not her job. My husband injured himself trying to unhook the trailer. She actually hollerd at us and we will NEVER use Uhaul again. Over the years, we have been loyal customers. Currently we are in the middle of moving a large restaurant and home, so we were needing you a lot. However, we work too hard for our money to give it to someone as rude and mean as your manager in Pineville, La. she actually told us her job does not entail her moving away from her desk. Again, because she did not want to help, or offer any other option, my husband was hurt today while returning your equipment. Very horrible customer service.

Timothy F. 
Clasificación:
3.0

El cliente no dejó un comentario.

ginger W. 
Clasificación:
1.0

The associate was very unprofessional and left me no doubt I was interrupting his pre work schedule and even pointed to his watch and motioned it was going to be 10 minutes before he could point in the direction I was to unhook the trailer.

joe S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Perry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren B. 
Clasificación:
5.0

Thanks for the drop box.

Debra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA W. 
Clasificación:
5.0

Management is great

Brian B. 
Clasificación:
4.0

the workers had just took over the location 4 days eariler. the office was kind of in disarray from the last workers. the were having computer problems. overall the new workers were very nice and worked hard to help me in all the mess left them. to improve they they should have a back up procedure to rent trucks if the computer want work.

JERRY W. 
Clasificación:
5.0

No one was there so I dropped key in box

Jeffery W. 
No se han enviado comentarios para esta ubicación.

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