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Jason M.
Customer Reviews for A Plus Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Very helpful great service!
Amy R.It was close and after hour drop off, tight parking for a 20' truck & auto transport trailer
PATRICK M.All good!
Jeff J.I had no problem getting in getting out within 10 minutes the guy that was behind the counter he was nice but when I called he did not have good communication over the phone but when I got there he was a really nice gentleman thank you for your services and I will use it again
LARRY C.Left the truck on the pkg on a Sunday and next day was able to confirm with the employee that everything was ok
Jose D.Larry and his helper were on time respectful and had all the necessary tools to protect my furniture which I was not expecting they went above and beyond to ensure the job was done to meet my expectations will be using them again
Ashley J.Only problem with rental experience was the car tow dolly, the design is horrible, where the front tires of the car you were towing set onto the dolly, that portion should not be allowed to swivel, but in the design it swivels. Making backing up next to impossible…..
mark L.easy in easy return. great place
Frank D.Very pleased with this facility.
Martha B. | Overall ExperienceQuality business with quality people. I will definitely utilize their services in the future and highly recommend to my friends.
Milton B.Always the Top notch Service
MARTA B.Chris is the best always friendly and always eager to help with your needs and answer any questions you might have great mgr to deal with
Robert S. | Overall ExperienceWhen I returned the six hour rental after two hours nobody was in the office. The door was locked. There was no sign that says we will return at such and such a time, just closed. Put the key in the bill in the slot. The charges were OK so that's not an issue but the customer service was terrible.
Mark G.Best spot in town
EDGARDO P.Great d service
Janene S.This was not the original pick up location. The first at Choice furniture, claims that they call and sent a notification at 6am, but nothing was on my phone. We had a confirmation for a 9am pickup. No one showed up until 9:40. Than we found out NO TRUCK was there. 3 people waiting to move our furniture at $20 an hour. Not a way to start off your day
JOHN H.I had reserved storage space and they were full ??? I drove 1,300 mikes and was told sorry but we cant help you !! I had to show up for 3 appointments to get a hitch put on my car . I would show up and the parts were not there . Your company sucks and after getting fucked received zero help. I spent over $ 1,000 and after taking money pretty much walked away .
DWIGHT C.The location was too far from our home. The truck had equipment in the back rolling around that we had to strap down. The gentleman that worked there was very nice and helpful
diane C.Location was fine but I was unable to use the 24/7 pickup
Richard H.Good service
MICHEL L.Awesome ownership! Great service!
NADINE P. | Overall ExperienceChris was very helpful and easy to deal with
Joel W. | Overall ExperienceAdvise drop off location of incoming and have them communicate willingness to accept
GARY H.chris was very helpful
Joel W.My problem with this experience was this, when I needed a place to store my uhaul over night there were NO options at all. I drove to the location where I returned the uhaul the previous day and they were closed at 4:40 pm on a Friday even though it said they were open until 5:00. When I called Uhaul to ask where I could keep the trailer over night they connected me with a uhaul dealer and Joe is who I spoke with who was very unprofessional and rude and he told me nobody has ever asked to store a trailer over night with some belongings in the trailer. Joe said the trailer must be empty to take it off my vehicle (which is untrue) he then told me that it is impossible to disconnect the trailer unless it's empty. Joe then hung up on me leaving me with no options other then to leave my vehicle at a hotel and stay there which cost me a lot more money. I had planned on paying $155.00 as quoted but upon checkout I was instructed to call e service about a past due amount from 2014 from when I was rented a van for a company that was supposed to pay for the whole fee. Nobody was aware of the extra fee and we are still unsure what the extra charge was for. This experience has left me in a very hard position and I will never recommend uhaul to anyone and I will never use uhaul services ever again. Your company has no guidance for the employees to do the right thing.
Sylvie A.very helpful
John W.The trailer was very old. It was very difficult to close the door
David P.Very poor visibility, very difficult to find, not easy to get to.
jay L.The person getting the equipment and was doing the paperwork at the counter was rude. We already had been rescheduled to pick up the truck from 2 minutes away to 45 minutes away. We got there and he did not have the moving pads and proceeded to ask why we needed more than a few. Literally asked how many pieces of furniture do I really have! He then sent me to the corporate location of UHaul without verifying to pick up the pads and they had none. They had to have more delivered and three hours later we finally got to get started to pack the truck to move. This was the worse service I have ever had from Uhaul.
Tim R.Clear the check engine light on the 10' rental.
Abraham A.Two days in a row location was closed and locked during posted business hours with no explanation
jennifer V.Actually I don't think that there is anything you can do to improve any things every thin was great. Gracias
JULIO B.They didn't have the moving pads we reserved.
Santos B.Clean equipment, excellent customer service
joe P.Always on top of everything and a pleasure to do business with. My one and only stop for rentals.
Edgardo P.Chris was awesome. Thanks!
Michelle S.I use this location regularly and recommend it, they always have what I need when I need it
Fay K.Computers were down
Peter D.Always the best
Edgardo P.Nothing this is the only location I use, Chris is the best!!!!
brad F.Chris at AA Storage made the entire process from my rental to hooking up the trailer to returning it a smooth trouble free process. Overall a very positive experience.
Rob F.N/a
James D.Only place to rent from.
Edgardo P.Door was locked at 3:30 when it says hours are until 5:00. Couldn't get a signal to return truck online. Didn't have password for store's WiFi.
Susan L.Got blocked in the parking lot
NANCY N.Dropped off the truck after hours but was clean and easy to find the key drop off and follow the instructions
Matt C.Absolutely no complaints
Fay K.Ensure that the trailers are clean
Jose M.He was a nice guy checked everything
Gyula S.Not this site but UPS in general- The after hours return was horrible! I went to 2 locations then had to return the next day because the UPS site was not working properly. Due to the inconvenience I went over miles and ended up paying an extra 50 dollars! Ridiculous.
RENEE B.I took a picture of the has indicator and was right on point where I was suppose to leave it but he charged me $20 anyway
Joann P.Please make sure the vehicles are working in good condition before you rent it out, I recently rented a truck and after one stop the vehicle broke down and the battery was dead, after not having the site answer the phone, we had to call roadside assistance, although they did awesome for customer service and gave us an extra 2hours.
Kayla V.Keep up the good work But I had a bad experience returning the trailer customer service was unappreciated.I Park where you drop the rental the first thing I noticed the guy starts shaking his. Head like if I'm in the wrong place then I asked him where do I drop the trailer and he just started walking away so I asked again and nothing Finally he says park it over there then he said come on man is raining so I respone its only water this was the worst customer service ever
LUIS T.Best place around, and best customer service
joanne C.I was over charged for miles and a late fee drop off
Bill D.Excellent manager, very helpful and always smiling
Linda G. | Overall ExperienceEasy to make a reservation.
TRACEY D. | ReservaciónWas not able to do the move at that time. Do not need storage unit at this time. Thanks for your help.
DEBORAH W. | ReservaciónThe gentleman handled my needs in a very professional manner. The location is secure, well kept and maintained. Pricing at this location beat every other location I looked into for boat storage.
Manuel S. | ReservaciónChris is accommodating, professional, and knowledgeable. He was able to help us find a solution to our home storage needs at a reasonable price. Thanks Chris.
Ed C. | Overall ExperienceI needed help to find someone to come and unload my POD. They gave me a referral and the people were great
ELLEN C. | Overall Experience